# EZ Texting vs Twilio Comparison --- ## AI Generated Summary - **G2 reviewers report** that EZ Texting excels in user-friendliness, with many users highlighting its intuitive navigation and minimal issues when accessing features. This ease of use is a significant advantage for teams looking to streamline their communication efforts. - **Users say** that Twilio stands out for its robust API documentation and seamless integration capabilities. Reviewers appreciate how easy it is to incorporate messaging and notifications into applications, making it a reliable choice for developers seeking flexibility. - **According to verified reviews** , EZ Texting offers a more straightforward setup process, with users noting that they can manually add phone numbers without requiring opt-in authentication. This feature is particularly beneficial for businesses that need to quickly build their contact lists. - **Reviewers mention** that Twilio's scalability and reliability are key strengths, especially for businesses that require a dependable messaging platform. Users have praised its performance over time, indicating that it consistently meets their needs for app notifications. - **G2 reviewers highlight** that EZ Texting provides superior customer support, with many users expressing satisfaction with the assistance they receive. This support can be crucial for businesses that may need help navigating the platform or troubleshooting issues. - **Users report** that while Twilio is a powerful tool, it may not always align perfectly with specific workflow requirements, leading to some configuration challenges. This aspect could be a consideration for teams with unique needs that require more tailored solutions. | | EZ Texting | Twilio | |---|---|---| | **Star Rating** | 4.5 out of 5 | 4.1 out of 5 | | **Total Reviews** | 744 | 518 | | **Largest Market Segment** | Small-Business (65.1% of reviews) | Small-Business (51.6% of reviews) | | **Entry Level Price** | Free Trial | No pricing available | --- ## Top Pros & Cons ### EZ Texting Pros: - Ease of Use (69 reviews) - Easy Communication (25 reviews) Cons: - Expensive (22 reviews) - Not Intuitive (8 reviews) ### Twilio Pros: - Ease of Use (40 reviews) - Easy Integrations (30 reviews) Cons: - Expensive (26 reviews) - Poor Customer Support (23 reviews) --- ## Ratings Comparison | Rating | EZ Texting | Twilio | |---|---|---| | **Meets Requirements** | 9.0 (618 reviews) | 8.7 (374 reviews) | | **Ease of Use** | 9.2 (626 reviews) | 8.2 (382 reviews) | | **Ease of Setup** | 9.1 (469 reviews) | 7.7 (221 reviews) | | **Ease of Admin** | 9.2 (420 reviews) | 7.9 (196 reviews) | | **Quality of Support** | 8.7 (557 reviews) | 7.8 (340 reviews) | | **Has the product been a good partner in doing business?** | 9.1 (415 reviews) | 8.0 (187 reviews) | | **Product Direction (% positive)** | 8.4 (609 reviews) | 8.3 (362 reviews) | --- ## Pricing ### EZ Texting #### Entry-Level Pricing Plan: 14-Day Trial Price: Free Trial Description: Experience the full power of EZ Texting Key Features: - No credit card needed: Start risk-free - Effortless setup: Get up and running in minutes - Unlimited contacts: Easily organize and manage your audience [Browse all 5 editions](https://www.g2.com/products/ez-texting/pricing) #### Free Trial Yes ### Twilio #### Entry-Level Pricing No pricing available #### Free Trial Yes --- ## Features Comparison By Category ### SMS Marketing | Product | Score | Reviews | |---|---|---| | **EZ Texting** | 7.9/10 | 438 | | **Twilio** | N/A | N/A | #### Text Messaging | Feature | EZ Texting | Twilio | |---|---|---| | **Bulk SMS** | 9.4 (403 reviews) ✓ Verified | Not enough data | | **Two-Way Text Messaging** | 8.6 (339 reviews) ✓ Verified | Not enough data | | **Text Scheduler** | 9.0 (329 reviews) ✓ Verified | Not enough data | | **Automatic Replies** | 8.5 (284 reviews) ✓ Verified | Not enough data | | **Automatic URL Shortening** | 8.5 (303 reviews) ✓ Verified | Not enough data | | **MMS Marketing** | 8.6 (308 reviews) ✓ Verified | Not enough data | | **Personalization** | 8.7 (257 reviews) ✓ Verified | Not enough data | | **Transactional SMS** | 8.0 (188 reviews) | Not enough data | #### SMS Platform | Feature | EZ Texting | Twilio | |---|---|---| | **Reporting** | 8.5 (307 reviews) ✓ Verified | Not enough data | | **Automation** | 8.6 (285 reviews) ✓ Verified | Not enough data | | **White Label** | Feature Not Available | Not enough data | | **Text-to-Landline** | 7.0 (164 reviews) ✓ Verified | Not enough data | | **Short Codes** | 7.7 (200 reviews) ✓ Verified | Not enough data | | **API Integration** | 7.5 (163 reviews) ✓ Verified | Not enough data | #### Agentic AI - SMS Marketing | Feature | EZ Texting | Twilio | |---|---|---| | **Autonomous Task Execution** | 6.8 (34 reviews) | Not enough data | | **Multi-step Planning** | 7.0 (33 reviews) | Not enough data | | **Cross-system Integration** | 6.8 (34 reviews) | Not enough data | | **Natural Language Interaction** | 7.0 (35 reviews) | Not enough data | | **Proactive Assistance** | 7.2 (34 reviews) | Not enough data | | **Decision Making** | 7.3 (34 reviews) | Not enough data | ### Communication Platform as a Service (CPaaS) | Product | Score | Reviews | |---|---|---| | **EZ Texting** | N/A | N/A | | **Twilio** | 7.8/10 | 129 | #### Functionality | Feature | EZ Texting | Twilio | |---|---|---| | **Ease Of Integration** | Not enough data | 8.1 (113 reviews) ✓ Verified | | **API Call Speed** | Not enough data | 8.3 (104 reviews) ✓ Verified | | **Communication Varieties** | Not enough data | 8.3 (109 reviews) ✓ Verified | #### Support | Feature | EZ Texting | Twilio | |---|---|---| | **Documentation** | Not enough data | 7.5 (108 reviews) ✓ Verified | | **Community Support** | Not enough data | Feature Not Available | | **Professional Support** | Not enough data | 6.9 (110 reviews) ✓ Verified | ### Video Platform as a Service (VPaaS) | Product | Score | Reviews | |---|---|---| | **EZ Texting** | N/A | N/A | | **Twilio** | 6.9/10 | 15 | #### API Features | Feature | EZ Texting | Twilio | |---|---|---| | **Live Chat** | Not enough data | 6.7 (12 reviews) | | **Screen Sharing** | Not enough data | 6.7 (12 reviews) | | **Subtitles and Closed Captions** | Not enough data | 6.7 (13 reviews) | | **Custom Video Player** | Not enough data | 7.3 (11 reviews) | | **Live Simulcasting** | Not enough data | 7.0 (11 reviews) | #### Security and Compliance | Feature | EZ Texting | Twilio | |---|---|---| | **Encryption** | Not enough data | 6.5 (11 reviews) | | **Watermarking** | Not enough data | 6.7 (11 reviews) | | **HIPAA Compliance** | Not enough data | 7.2 (13 reviews) | | **GDPR Compliance** | Not enough data | 7.3 (11 reviews) | ### Cloud PBX Platforms | Product | Score | Reviews | |---|---|---| | **EZ Texting** | N/A | N/A | | **Twilio** | 4.9/10 | 5 | #### Basic Communication - Cloud PBX | Feature | EZ Texting | Twilio | |---|---|---| | **Call Management** | Not enough data | 4.7 (5 reviews) | | **Communication Management** | Not enough data | 5.0 (5 reviews) | | **Scalability** | Not enough data | 5.0 (5 reviews) | | **Integrations** | Not enough data | 5.7 (5 reviews) | | **Mobile Accessibility** | Not enough data | 5.3 (5 reviews) | | **Accessibility** | Not enough data | 5.3 (5 reviews) | #### Advanced Features - Cloud PBX | Feature | EZ Texting | Twilio | |---|---|---| | **Security and Compliance** | Not enough data | 4.7 (5 reviews) | | **Analytics and Reporting** | Not enough data | 4.3 (5 reviews) | | **Support and Reliability** | Not enough data | 3.7 (5 reviews) | | **Automated attendant** | Not enough data | 5.0 (5 reviews) | ### WhatsApp Marketing | Product | Score | Reviews | |---|---|---| | **EZ Texting** | N/A | N/A | | **Twilio** | N/A | N/A | #### WhatsApp Messaging - WhatsApp Marketing | Feature | EZ Texting | Twilio | |---|---|---| | **Transactional Messages** | Not enough data | Not enough data | | **Bulk WhatsApp Messaging** | Not enough data | Not enough data | | **Conversational Messaging** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Promotional Messages** | Not enough data | Not enough data | | **Automated Replies** | Not enough data | Not enough data | #### WhatsApp Business Platform - WhatsApp Marketing | Feature | EZ Texting | Twilio | |---|---|---| | **Segmentation** | Not enough data | Not enough data | | **API Integration** | Not enough data | Not enough data | | **WhatsApp Commerce** | Not enough data | Not enough data | | **Analytics** | Not enough data | Not enough data | ### VoIP Providers | Product | Score | Reviews | |---|---|---| | **EZ Texting** | N/A | N/A | | **Twilio** | N/A | N/A | #### Platform Basics - VoIP Providers | Feature | EZ Texting | Twilio | |---|---|---| | **PBX systems, VoIP Softphone** | Not enough data | Not enough data | | **Call Management** | Not enough data | Not enough data | | **Network monitoring** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | | **Virtual PBX** | Not enough data | Not enough data | | **SIP trunking services** | Not enough data | Not enough data | #### Basic Communication | Feature | EZ Texting | Twilio | |---|---|---| | **Phone Calls** | Not enough data | Not enough data | | **Video Calls** | Not enough data | Not enough data | | **Instant Messaging** | Not enough data | Not enough data | | **Screen Sharing** | Not enough data | Not enough data | | **Conference Calls** | Not enough data | Not enough data | | **Desk-to-Desk Calls** | Not enough data | Not enough data | #### Agentic AI - VoIP Providers | Feature | EZ Texting | Twilio | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Access | Feature | EZ Texting | Twilio | |---|---|---| | **Software Pairing** | Not enough data | Not enough data | | **Browser Extension** | Not enough data | Not enough data | | **Individual Download** | Not enough data | Not enough data | #### Advanced Features | Feature | EZ Texting | Twilio | |---|---|---| | **Hold Music** | Not enough data | Not enough data | | **Automated Attendants** | Not enough data | Not enough data | | **VOiP Number** | Not enough data | Not enough data | ### RCS Business Messaging | Product | Score | Reviews | |---|---|---| | **EZ Texting** | N/A | N/A | | **Twilio** | N/A | N/A | #### Messaging - RCS Business Messaging | Feature | EZ Texting | Twilio | |---|---|---| | **Personalization** | Not enough data | Not enough data | | **Rich Media** | Not enough data | Not enough data | | **Interactive Messages** | Not enough data | Not enough data | | **Branded Templates** | Not enough data | Not enough data | | **Automation** | Not enough data | Not enough data | | **Conversational RCS** | Not enough data | Not enough data | | **Transactional RCS** | Not enough data | Not enough data | | **Promotional RCS** | Not enough data | Not enough data | #### Security / Verification - RCS Business Messaging | Feature | EZ Texting | Twilio | |---|---|---| | **Verified Sender** | Not enough data | Not enough data | | **Encryption** | Not enough data | Not enough data | | **Authentification** | Not enough data | Not enough data | #### Analytics / Deliverability - RCS Business Messaging | Feature | EZ Texting | Twilio | |---|---|---| | **Read Receipts** | Not enough data | Not enough data | | **Analytics** | Not enough data | Not enough data | | **SMS Fallback** | Not enough data | Not enough data | #### AI - RCS Business Messaging | Feature | EZ Texting | Twilio | |---|---|---| | **AI** | Not enough data | Not enough data | --- ## Categories **Shared Categories (2):** [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [ RCS Business Messaging Software](https://www.g2.com/categories/rcs-business-messaging) **Unique to Twilio (5):** [WhatsApp Marketing Software](https://www.g2.com/categories/whatsapp-marketing), [Cloud PBX Platforms Software](https://www.g2.com/categories/cloud-pbx-platforms), [Video Platform as a Service (VPaaS) Software](https://www.g2.com/categories/video-platform-as-a-service-vpaas), [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service-cpaas), [VoIP Providers](https://www.g2.com/categories/voip-providers) --- ## Reviewer Demographics ### By Company Size | Segment | EZ Texting | Twilio | |---|---|---| | **Small-Business** | 65.1% | 51.6% | | **Mid-Market** | 29.1% | 30.0% | | **Enterprise** | 5.7% | 18.4% | ### By Industry #### EZ Texting - **Non-Profit Organization Management:** 10.6% - **Real Estate:** 7.9% - **Religious Institutions:** 6.2% - **Marketing and Advertising:** 5.9% - **Health, Wellness and Fitness:** 4.9% - **Retail:** 4.8% - **Construction:** 4.1% - **Financial Services:** 3.9% - **Education Management:** 3.1% - **Hospital & Health Care:** 2.8% - **Other:** 45.8% #### Twilio - **Computer Software:** 17.5% - **Information Technology and Services:** 11.2% - **Marketing and Advertising:** 6.8% - **Financial Services:** 5.0% - **Internet:** 4.8% - **Health, Wellness and Fitness:** 4.6% - **Telecommunications:** 3.9% - **Real Estate:** 2.7% - **Hospital & Health Care:** 2.5% - **Non-Profit Organization Management:** 2.5% - **Other:** 38.5% --- ## Alternatives ### Alternatives to EZ Texting - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2561 reviews) - [SlickText](https://www.g2.com/products/slicktext/reviews) — 4.8/5 stars (1831 reviews) - [Textedly](https://www.g2.com/products/textedly/reviews) — 4.6/5 stars (1336 reviews) - [SimpleTexting](https://www.g2.com/products/simpletexting/reviews) — 4.7/5 stars (642 reviews) - [Attentive](https://www.g2.com/products/attentive/reviews) — 4.5/5 stars (1380 reviews) - [Avochato](https://www.g2.com/products/avochato/reviews) — 4.4/5 stars (199 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4052 reviews) - [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews) - [Klaviyo](https://www.g2.com/products/klaviyo/reviews) — 4.6/5 stars (1348 reviews) - [Textmagic](https://www.g2.com/products/textmagic/reviews) — 4.4/5 stars (127 reviews) ### Alternatives to Twilio - [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (746 reviews) - [MSG91](https://www.g2.com/products/msg91/reviews) — 4.6/5 stars (201 reviews) - [Vonage Communications APIs](https://www.g2.com/products/vonage-communications-apis/reviews) — 4.2/5 stars (404 reviews) - [Podium](https://www.g2.com/products/podium/reviews) — 4.6/5 stars (2095 reviews) - [Telnyx CPaaS](https://www.g2.com/products/telnyx-cpaas/reviews) — 4.7/5 stars (525 reviews) - [Bandwidth](https://www.g2.com/products/bandwidth-bandwidth/reviews) — 4.4/5 stars (504 reviews) - [Wati](https://www.g2.com/products/wati/reviews) — 4.6/5 stars (477 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (546 reviews) - [Bird](https://www.g2.com/products/messagebird-bird/reviews) — 3.9/5 stars (73 reviews) - [Infobip](https://www.g2.com/products/infobip/reviews) — 4.3/5 stars (58 reviews) --- ## Top Discussions ### EZ Texting - Title: [What is EZ Texting used for?](https://www.g2.com/discussions/what-is-ez-texting-used-for) — 2 comments *(includes official response)* > **Top comment:** "EZ Texting is a top-rated cloud-based platform that includes mass texting, MMS texting, delivery reports, reminder campaigns, text polls, keywords, textable..." - Title: [Is EZ Texting free?](https://www.g2.com/discussions/is-ez-texting-free) — 1 comment > **Top comment:** "No" - Title: [What is EZ Texting?](https://www.g2.com/discussions/what-is-ez-texting) — 1 comment > **Top comment:** "A mass and group texting platform " - Title: [How can I get more help setting up campaigns?](https://www.g2.com/discussions/30796-how-can-i-get-more-help-setting-up-campaigns) — 1 comment, 1 upvote > **Top comment:** "Hi Baeth! We'd love to help you set up some campaigns. You can contact our Support Team here: https://www.eztexting.com/help#contact-support In the..." - Title: [Is there a way to integrate with Square?](https://www.g2.com/discussions/is-there-a-way-to-integrate-with-square) — 1 comment, 1 upvote > **Top comment:** "Hi Victor! Currently, EZ Texting supports integrations with the following applications: SalesForce, Aweber, iContact, Constant Contact. Eventbrite, and..." ### Twilio - Title: [Is it possible to do automated skype message using twilio](https://www.g2.com/discussions/is-it-possible-to-do-automated-skype-message-using-twilio) — 2 comments, 1 upvote > **Top comment:** "There's no specific API for sending Skype messages, like there is for WhatsApp for example, BUT you could use the Programmable SMS API to send an SMS to a..." - Title: [What is Twilio used for?](https://www.g2.com/discussions/what-is-twilio-used-for) — 1 comment > **Top comment:** "As a Whatsapp Business provider" - Title: [Is twilio reliable?](https://www.g2.com/discussions/is-twilio-reliable) — 1 comment > **Top comment:** "Never had an issue in more than 3 years using it that impacted my business in a significative way" - Title: [What is the use of twilio?](https://www.g2.com/discussions/what-is-the-use-of-twilio) — 1 comment > **Top comment:** "using Twilio as one of my cloud pabx alternatives." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/ez-texting-vs-twilio)