# Edge vs Podium Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Podium excels in user experience, particularly with its AI features that help track calls and summarize important client interactions. Users appreciate the platform's ease of navigation, which enhances daily usability.
- **Users say** that Edge shines in integrating various functionalities, such as special orders and repairs, into a single platform. This all-in-one approach simplifies processes for users, making it easier to manage customer interactions and track reviews.
- **According to verified reviews** , Podium has a significantly higher G2 Score in SMS marketing, indicating that users find its SMS features, like two-way text messaging and bulk SMS, to be particularly effective for engaging customers.
- **Reviewers mention** that while Edge provides a solid overview of customer reviews, it lacks some advanced features that Podium offers, such as detailed call tracking and AI-driven insights, which can enhance customer communication strategies.
- **Users highlight** that Podium's implementation process is straightforward, with many noting the intuitive onboarding experience that helps new users get up to speed quickly, whereas Edge's setup can be more complex and time-consuming.
- **G2 reviewers indicate** that while Edge has a slightly higher star rating, Podium's recent user feedback emphasizes its effectiveness in increasing review counts and managing customer communications, showcasing its strong performance in real-world applications.



| | Edge | Podium | 
|---|---|---|
| **Star Rating** | 4.8 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 202 | 2,107 | 
| **Largest Market Segment** | Small-Business (65.2% of reviews) | Small-Business (60.7% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Us Per Month | 

---
## Top Pros & Cons

### Edge

Pros:
- Helpful (110 reviews)
- Customer Support (95 reviews)

Cons:
- Poor Customer Support (8 reviews)
- Delays (7 reviews)

### Podium

Pros:
- Ease of Use (358 reviews)
- Helpful (352 reviews)

Cons:
- Missing Features (95 reviews)
- Messaging Issues (86 reviews)

---
## Ratings Comparison
| Rating | Edge | Podium | 
|---|---|---|
  | **Meets Requirements** | 9.5 (185 reviews) | 9.1 (1765 reviews) | 
  | **Ease of Use** | 9.4 (193 reviews) | 9.3 (1784 reviews) | 
  | **Ease of Setup** | 9.5 (175 reviews) | 9.1 (1111 reviews) | 
  | **Ease of Admin** | 9.7 (65 reviews) | 9.3 (913 reviews) | 
  | **Quality of Support** | 9.7 (186 reviews) | 9.0 (1642 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.9 (62 reviews) | 9.2 (931 reviews) | 
  | **Product Direction (% positive)** | 9.4 (190 reviews) | 8.9 (1747 reviews) | 

---
## Pricing

### Edge

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Podium

#### Entry-Level Pricing

Plan: Core

Price: Contact Us Per Month

Description: With essential AI features, respond to and convert more leads faster.

Key Features:
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations

[Browse all 3 editions](https://www.g2.com/products/podium/pricing)

#### Free Trial

No

---
## Features Comparison By Category

### AI Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Edge** | N/A | N/A |
| **Podium** | 7.5/10 | 47 |

#### Core Conversational Capabilities - AI Chatbots

| Feature | Edge | Podium | 
|---|---|---|
| **Controlled LLM Response Generation** | Not enough data | Not enough data | 
| **Context Maintenance Within Sessions** | Not enough data | Not enough data | 
| **Natural Language Understanding & Intent Inference** | Not enough data | Not enough data | 

#### Data

| Feature | Edge | Podium | 
|---|---|---|
| **Reliability** | Not enough data | 8.0 (40 reviews) | 
| **Data Security** | Not enough data | 8.7 (41 reviews) | 

#### Interaction

| Feature | Edge | Podium | 
|---|---|---|
| **Complex Query Handling** | Not enough data | 8.0 (42 reviews) | 
| **Natural Conversation** | Not enough data | 8.2 (41 reviews) | 
| **Understanding** | Not enough data | 8.3 (41 reviews) | 
| **Context Management** | Not enough data | 8.3 (41 reviews) | 
| **Customizability** | Not enough data | 8.3 (40 reviews) | 

#### Task & Flow Management - AI Chatbots

| Feature | Edge | Podium | 
|---|---|---|
| **Scripted Dialogue & Decision Tree Support** | Not enough data | Not enough data | 
| **Fallback Responses for Unknown Queries** | Not enough data | Not enough data | 

#### Learning

| Feature | Edge | Podium | 
|---|---|---|
| **User Interaction Learning** | Not enough data | 8.1 (41 reviews) | 
| **Error Learning** | Not enough data | 7.8 (42 reviews) | 

#### Deployment & Embedding - AI Chatbots

| Feature | Edge | Podium | 
|---|---|---|
| **API Access for Business System Integration** | Not enough data | Not enough data | 
| **Web Widget & SDK Embedding** | Not enough data | Not enough data | 

#### Content Generation

| Feature | Edge | Podium | 
|---|---|---|
| **Creativity** | Not enough data | 8.1 (42 reviews) | 
| **Content Accuracy** | Not enough data | 7.9 (42 reviews) | 

#### Admin & Configuration - AI Chatbots

| Feature | Edge | Podium | 
|---|---|---|
| **No-Code Conversation Design** | Not enough data | Not enough data | 

#### System

| Feature | Edge | Podium | 
|---|---|---|
| **API Flexibility** | Not enough data | Feature Not Available | 
| **Update Frequency and Utility** | Not enough data | 8.4 (42 reviews) | 
| **Cross-Platform Compatibility	** | Not enough data | 8.5 (41 reviews) | 
| **Software Integration** | Not enough data | 8.5 (40 reviews) | 

#### Agentic AI - AI Chatbots

| Feature | Edge | Podium | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.4 (9 reviews) | 
| **Multi-step Planning** | Not enough data | 6.5 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 6.5 (9 reviews) | 
| **Adaptive Learning** | Not enough data | 6.1 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.7 (9 reviews) | 
| **Proactive Assistance** | Not enough data | 5.9 (9 reviews) | 
| **Decision Making** | Not enough data | 6.9 (9 reviews) | 

#### Monitoring & Improvement - AI Chatbots

| Feature | Edge | Podium | 
|---|---|---|
| **Feedback-Driven Response Optimization** | Not enough data | Not enough data | 

#### Reliability & Safety - AI Chatbots

| Feature | Edge | Podium | 
|---|---|---|
| **Guardrails & Content Controls** | Not enough data | Not enough data | 

### Conversational Marketing

| Product | Score | Reviews |
|---|---|---|
| **Edge** | N/A | N/A |
| **Podium** | 7.1/10 | 270 |

#### Messenger

| Feature | Edge | Podium | 
|---|---|---|
| **Sequencing** | Not enough data | 8.3 (158 reviews) | 
| **AI** | Not enough data | 7.7 (208 reviews) | 
| **Live Chat** | Not enough data | 9.1 (224 reviews) | 
| **Customization Interface** | Not enough data | Feature Not Available | 

#### Channels

| Feature | Edge | Podium | 
|---|---|---|
| **Social Media** | Not enough data | 7.9 (212 reviews) | 
| **Website** | Not enough data | 8.6 (221 reviews) | 
| **Text Message (SMS)** | Not enough data | 9.3 (238 reviews) | 
| **Voice Assistants** | Not enough data | Feature Not Available | 
| **Other** | Not enough data | 8.0 (195 reviews) | 

#### Customers

| Feature | Edge | Podium | 
|---|---|---|
| **Targeting** | Not enough data | 8.3 (154 reviews) | 
| **Profiles** | Not enough data | 8.4 (156 reviews) | 
| **Analytics** | Not enough data | 8.5 (224 reviews) | 
| **Lead Gathering** | Not enough data | 8.3 (223 reviews) | 
| **Sales Conversion** | Not enough data | 8.5 (222 reviews) | 

#### Agentic AI - Conversational Marketing

| Feature | Edge | Podium | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 4.4 (13 reviews) | 
| **Multi-step Planning** | Not enough data | 4.5 (13 reviews) | 
| **Cross-system Integration** | Not enough data | 4.2 (13 reviews) | 
| **Adaptive Learning** | Not enough data | 5.2 (14 reviews) | 
| **Natural Language Interaction** | Not enough data | 5.2 (14 reviews) | 
| **Proactive Assistance** | Not enough data | 5.0 (13 reviews) | 
| **Decision Making** | Not enough data | 4.9 (13 reviews) | 

### Automotive Marketing

| Product | Score | Reviews |
|---|---|---|
| **Edge** | N/A | N/A |
| **Podium** | 7.9/10 | 69 |

#### Platform Basics

| Feature | Edge | Podium | 
|---|---|---|
| **Reporting** | Not enough data | 8.6 (66 reviews) | 
| **Interoperability** | Not enough data | 8.5 (64 reviews) | 
| **Performance** | Not enough data | 9.1 (65 reviews) | 

#### Platform Data

| Feature | Edge | Podium | 
|---|---|---|
| **Dashboard** | Not enough data | 9.1 (65 reviews) | 
| **Alerts and Notifications** | Not enough data | 9.0 (66 reviews) | 

#### Platform Additional Functionality

| Feature | Edge | Podium | 
|---|---|---|
| **Cloud** | Not enough data | 8.5 (63 reviews) | 
| **Mobility** | Not enough data | 9.1 (65 reviews) | 
| **Messaging** | Not enough data | 9.3 (65 reviews) | 

#### Platform Content

| Feature | Edge | Podium | 
|---|---|---|
| **Automation** | Not enough data | 9.0 (64 reviews) | 

#### Agentic AI - Automotive Marketing

| Feature | Edge | Podium | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.3 (9 reviews) | 
| **Multi-step Planning** | Not enough data | 6.5 (9 reviews) | 
| **Cross-system Integration** | Not enough data | 6.5 (9 reviews) | 
| **Adaptive Learning** | Not enough data | 6.7 (9 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (10 reviews) | 
| **Proactive Assistance** | Not enough data | 6.7 (9 reviews) | 
| **Decision Making** | Not enough data | 6.7 (9 reviews) | 

### SMS Marketing

| Product | Score | Reviews |
|---|---|---|
| **Edge** | 8.3/10 | 10 |
| **Podium** | 7.7/10 | 277 |

#### Text Messaging

| Feature | Edge | Podium | 
|---|---|---|
| **Bulk SMS** | 8.3 (10 reviews) | 8.7 (230 reviews) ✓ Verified | 
| **Two-Way Text Messaging** | 8.2 (10 reviews) | 9.3 (242 reviews) ✓ Verified | 
| **Text Scheduler** | 8.5 (10 reviews) | 8.4 (187 reviews) | 
| **Automatic Replies** | 8.0 (10 reviews) | 8.6 (241 reviews) ✓ Verified | 
| **Automatic URL Shortening** | 7.8 (10 reviews) | 8.3 (213 reviews) ✓ Verified | 
| **MMS Marketing** | 8.2 (10 reviews) | 8.4 (216 reviews) ✓ Verified | 
| **Personalization** | 8.0 (10 reviews) | 8.5 (233 reviews) ✓ Verified | 
| **Transactional SMS** | 9.0 (8 reviews) | 8.5 (216 reviews) ✓ Verified | 

#### SMS Platform

| Feature | Edge | Podium | 
|---|---|---|
| **Reporting** | 8.5 (8 reviews) | 8.5 (223 reviews) ✓ Verified | 
| **Automation** | 8.1 (9 reviews) | 8.6 (223 reviews) ✓ Verified | 
| **White Label** | 8.1 (9 reviews) | Feature Not Available | 
| **Text-to-Landline** | 8.3 (9 reviews) | 7.7 (204 reviews) ✓ Verified | 
| **Short Codes** | 8.1 (9 reviews) | Feature Not Available | 
| **API Integration** | 8.5 (9 reviews) | 8.2 (206 reviews) ✓ Verified | 

#### Agentic AI - SMS Marketing

| Feature | Edge | Podium | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.7 (24 reviews) | 
| **Multi-step Planning** | Not enough data | 6.1 (24 reviews) | 
| **Cross-system Integration** | Not enough data | 6.6 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.4 (24 reviews) | 
| **Proactive Assistance** | Not enough data | 5.8 (24 reviews) | 
| **Decision Making** | Not enough data | 5.7 (24 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Edge** | 9.0/10 | 41 |
| **Podium** | 8.1/10 | 434 |

#### Channels

| Feature | Edge | Podium | 
|---|---|---|
| **Multi-Channel Coverage** | 9.1 (40 reviews) | 8.1 (328 reviews) | 
| **Open Listening** | 8.8 (40 reviews) | 8.1 (326 reviews) | 
| **Physical Media** | 8.6 (38 reviews) | Feature Not Available | 

#### Design

| Feature | Edge | Podium | 
|---|---|---|
| **Communications Strategy Development** | 9.3 (38 reviews) | 8.2 (341 reviews) | 
| **Create Content** | 8.9 (39 reviews) | Feature Not Available | 
| **Personalization** | 8.9 (39 reviews) | 8.5 (379 reviews) | 
| **Inbound Identification** | 9.1 (38 reviews) | 8.4 (370 reviews) | 
| **Regulatory Compliance** | 9.2 (38 reviews) | 8.6 (340 reviews) | 

#### Generative AI

| Feature | Edge | Podium | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 7.5 (238 reviews) | 
| **AI Text Summarization** | Feature Not Available | 7.5 (234 reviews) | 

### Shared Inbox

| Product | Score | Reviews |
|---|---|---|
| **Edge** | N/A | N/A |
| **Podium** | 7.6/10 | 98 |

#### Productivity Tools

| Feature | Edge | Podium | 
|---|---|---|
| **Notes** | Not enough data | 8.4 (88 reviews) | 
| **Internal Discussion** | Not enough data | Feature Not Available | 
| **Assignments and Tasks** | Not enough data | Feature Not Available | 
| **Workflows** | Not enough data | Feature Not Available | 
| **Templates** | Not enough data | 9.2 (93 reviews) | 
| **Integrations** | Not enough data | 8.4 (88 reviews) | 
| **Tagging System** | Not enough data | 8.1 (90 reviews) | 

#### Analytics

| Feature | Edge | Podium | 
|---|---|---|
| **Trends** | Not enough data | Feature Not Available | 
| **Performance Tracking** | Not enough data | Feature Not Available | 
| **Email Tracking** | Not enough data | Feature Not Available | 

#### Agentic AI - Shared Inbox

| Feature | Edge | Podium | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 5.7 (23 reviews) | 
| **Decision Making** | Not enough data | 6.0 (23 reviews) | 

### AI Agents For Business Operations

| Product | Score | Reviews |
|---|---|---|
| **Edge** | N/A | N/A |
| **Podium** | 8.7/10 | 38 |

#### Responses

| Feature | Edge | Podium | 
|---|---|---|
| **Personalization** | Not enough data | 9.2 (15 reviews) | 
| **Route To Human** | Not enough data | 9.3 (16 reviews) | 
| **Natural Language Understanding (NLU)** | Not enough data | 8.8 (15 reviews) | 

#### Automation - AI Agents

| Feature | Edge | Podium | 
|---|---|---|
| **Sales Follow-Up** | Not enough data | 8.7 (17 reviews) | 
| **Customer Interaction Automation** | Not enough data | 8.9 (21 reviews) | 
| **Lead Generation** | Not enough data | 8.5 (17 reviews) | 
| **Document Processing** | Not enough data | 8.8 (16 reviews) | 
| **Feedback Collection** | Not enough data | 9.0 (18 reviews) | 

#### Platform

| Feature | Edge | Podium | 
|---|---|---|
| **Conversation Editor** | Not enough data | 8.8 (16 reviews) | 
| **Integration** | Not enough data | 8.7 (18 reviews) | 
| **Human-In-The-Loop** | Not enough data | 9.0 (15 reviews) | 

#### Autonomy -  AI Agents

| Feature | Edge | Podium | 
|---|---|---|
| **Independent Decision Making** | Not enough data | 8.6 (15 reviews) | 
| **Adaptive Responses** | Not enough data | 8.8 (15 reviews) | 
| **Task Execution** | Not enough data | 8.6 (16 reviews) | 
| **Problem Solving** | Not enough data | 7.9 (15 reviews) | 

#### Generative AI

| Feature | Edge | Podium | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.5 (16 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (16 reviews) | 

### Chatbots

| Product | Score | Reviews |
|---|---|---|
| **Edge** | N/A | N/A |
| **Podium** | 8.5/10 | 36 |

#### Responses

| Feature | Edge | Podium | 
|---|---|---|
| **Customization** | Not enough data | 8.7 (33 reviews) | 
| **Control** | Not enough data | 8.4 (33 reviews) | 
| **Route To Human** | Not enough data | 8.9 (33 reviews) | 
| **Menu bars** | Not enough data | Feature Not Available | 
| **Drip sequences** | Not enough data | 8.2 (32 reviews) | 

#### Platform

| Feature | Edge | Podium | 
|---|---|---|
| **Live chat** | Not enough data | Feature Not Available | 
| **Integrations** | Not enough data | Feature Not Available | 
| **Branding** | Not enough data | 8.5 (31 reviews) | 
| **Analytics** | Not enough data | 8.4 (32 reviews) | 
| **A/B testing** | Not enough data | Feature Not Available | 
| **Role-based access** | Not enough data | 8.8 (32 reviews) | 
| **Collection of information** | Not enough data | 8.9 (31 reviews) | 

#### Generative AI

| Feature | Edge | Podium | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.1 (32 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (31 reviews) | 

### Feedback Analytics

| Product | Score | Reviews |
|---|---|---|
| **Edge** | 9.1/10 | 55 |
| **Podium** | N/A | N/A |

#### Feedback Management

| Feature | Edge | Podium | 
|---|---|---|
| **Tagging** | 9.0 (52 reviews) | Not enough data | 
| **Segmentation** | 8.9 (51 reviews) | Not enough data | 
| **Custom Reports and Dashboards** | 9.4 (52 reviews) | Not enough data | 

#### Feedback Analysis

| Feature | Edge | Podium | 
|---|---|---|
| **Thematic Analysis** | 9.3 (52 reviews) | Not enough data | 
| **Sentiment Analysis** | 9.2 (52 reviews) | Not enough data | 
| **NPS/CSAT Scoring** | 8.9 (53 reviews) | Not enough data | 

#### Feedback Sources

| Feature | Edge | Podium | 
|---|---|---|
| **Online Reviews** | 9.6 (54 reviews) | Not enough data | 
| **Surveys** | 9.5 (53 reviews) | Not enough data | 
| **Social Media** | 8.8 (52 reviews) | Not enough data | 
| **Customer Service Channels** | 9.2 (51 reviews) | Not enough data | 

#### Generative AI

| Feature | Edge | Podium | 
|---|---|---|
| **AI Text Generation** | 8.4 (50 reviews) | Not enough data | 
| **AI Text Summarization** | Feature Not Available | Not enough data | 

### Conversational Support

| Product | Score | Reviews |
|---|---|---|
| **Edge** | N/A | N/A |
| **Podium** | 8.3/10 | 347 |

#### Conversational Platform

| Feature | Edge | Podium | 
|---|---|---|
| **Personalization** | Not enough data | 8.7 (297 reviews) | 
| **Omnichannel** | Not enough data | 8.4 (253 reviews) | 
| **Contextual Engagement** | Not enough data | 8.3 (166 reviews) | 
| **Proactive Engagement** | Not enough data | 8.5 (182 reviews) | 

#### Support Automation

| Feature | Edge | Podium | 
|---|---|---|
| **Intelligent Routing** | Not enough data | 8.5 (258 reviews) | 
| **Seamless Escalation** | Not enough data | 8.3 (166 reviews) | 
| **Transcripts** | Not enough data | 8.7 (169 reviews) | 
| **Self-Serve Support** | Not enough data | 8.1 (174 reviews) | 

#### Generative AI

| Feature | Edge | Podium | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (153 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (155 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Edge** | N/A | N/A |
| **Podium** | 8.4/10 | 803 |

#### Generative AI

| Feature | Edge | Podium | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (246 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (244 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | Edge | Podium | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 9.2 (700 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 9.0 (726 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.1 (509 reviews) | 
| **In-App Messaging** | Not enough data | 9.0 (668 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | 7.3 (295 reviews) | 

####  Internal Use

| Feature | Edge | Podium | 
|---|---|---|
| **Customization ** | Not enough data | 8.2 (617 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.9 (677 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.6 (648 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 8.6 (627 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 8.8 (634 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 8.5 (600 reviews) ✓ Verified | 

### VoIP Providers

| Product | Score | Reviews |
|---|---|---|
| **Edge** | N/A | N/A |
| **Podium** | 6.6/10 | 42 |

#### Platform Basics - VoIP Providers

| Feature | Edge | Podium | 
|---|---|---|
| **PBX systems, VoIP Softphone** | Not enough data | 6.8 (11 reviews) | 
| **Call Management** | Not enough data | 6.5 (11 reviews) | 
| **Network monitoring** | Not enough data | 6.2 (10 reviews) | 
| **Integrations** | Not enough data | 5.8 (11 reviews) | 
| **Virtual PBX** | Not enough data | 5.8 (10 reviews) | 
| **SIP trunking services** | Not enough data | 6.5 (10 reviews) | 

#### Basic Communication

| Feature | Edge | Podium | 
|---|---|---|
| **Phone Calls** | Not enough data | 8.4 (42 reviews) | 
| **Video Calls** | Not enough data | Feature Not Available | 
| **Instant Messaging** | Not enough data | Feature Not Available | 
| **Screen Sharing** | Not enough data | Feature Not Available | 
| **Conference Calls** | Not enough data | Feature Not Available | 
| **Desk-to-Desk Calls** | Not enough data | 7.3 (37 reviews) | 

#### Agentic AI - VoIP Providers

| Feature | Edge | Podium | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 6.0 (7 reviews) | 
| **Cross-system Integration** | Not enough data | 6.0 (7 reviews) | 
| **Adaptive Learning** | Not enough data | 6.2 (7 reviews) | 
| **Proactive Assistance** | Not enough data | 6.7 (7 reviews) | 

#### Access

| Feature | Edge | Podium | 
|---|---|---|
| **Software Pairing** | Not enough data | Feature Not Available | 
| **Browser Extension** | Not enough data | Feature Not Available | 
| **Individual Download** | Not enough data | Feature Not Available | 

#### Advanced Features

| Feature | Edge | Podium | 
|---|---|---|
| **Hold Music** | Not enough data | 6.7 (39 reviews) | 
| **Automated Attendants** | Not enough data | Feature Not Available | 
| **VOiP Number** | Not enough data | 8.1 (39 reviews) | 

### Online Reputation Management

| Product | Score | Reviews |
|---|---|---|
| **Edge** | 8.8/10 | 131 |
| **Podium** | 7.3/10 | 766 |

#### Consumer Intelligence

| Feature | Edge | Podium | 
|---|---|---|
| **Customer Feedback** | 9.6 (119 reviews) | 9.1 (634 reviews) ✓ Verified | 
| **Competitive Intelligence** | 9.0 (102 reviews) | 8.4 (519 reviews) | 
| **Sentiment Analysis** | 9.2 (101 reviews) | 8.5 (561 reviews) ✓ Verified | 

#### Reporting

| Feature | Edge | Podium | 
|---|---|---|
| **Revenue Reporting** | 9.1 (96 reviews) | Feature Not Available | 
| **Corporate Reporting** | 9.0 (94 reviews) | 8.4 (526 reviews) ✓ Verified | 
| **Dashboard** | 9.4 (107 reviews) | 8.9 (652 reviews) ✓ Verified | 

#### Media Monitoring

| Feature | Edge | Podium | 
|---|---|---|
| **Social Networks Monitoring** | 8.7 (91 reviews) | 8.5 (519 reviews) | 
| **Social Media Management** | 8.5 (88 reviews) | 7.3 (202 reviews) | 
| **Digital Media Monitoring** | 8.6 (88 reviews) | 8.3 (512 reviews) | 

#### In-House Management

| Feature | Edge | Podium | 
|---|---|---|
| **Employee Performance** | 9.4 (101 reviews) | 8.6 (504 reviews) | 
| **Team Workflow** | 8.9 (99 reviews) | 8.6 (504 reviews) ✓ Verified | 

#### Generative AI

| Feature | Edge | Podium | 
|---|---|---|
| **AI Text Generation** | Feature Not Available | 7.5 (139 reviews) | 

#### Agentic AI - Online Reputation Management

| Feature | Edge | Podium | 
|---|---|---|
| **Autonomous Task Execution** | 8.0 (46 reviews) | 5.1 (12 reviews) | 
| **Multi-step Planning** | 8.3 (45 reviews) | 5.3 (12 reviews) | 
| **Cross-system Integration** | 8.4 (47 reviews) | 5.8 (12 reviews) | 
| **Adaptive Learning** | 8.6 (46 reviews) | 5.3 (12 reviews) | 
| **Proactive Assistance** | 8.4 (46 reviews) | 5.6 (12 reviews) | 
| **Decision Making** | 8.4 (46 reviews) | 5.6 (12 reviews) | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Edge** | N/A | N/A |
| **Podium** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Edge | Podium | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management), [SMS Marketing Software](https://www.g2.com/categories/sms-marketing), [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management)

**Unique to Edge (1):** [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics)

**Unique to Podium (9):** [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations), [AI Chatbots Software](https://www.g2.com/categories/ai-chatbots), [Shared Inbox Software](https://www.g2.com/categories/shared-inbox), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Automotive Marketing Software](https://www.g2.com/categories/automotive-marketing), [Conversational Marketing Software](https://www.g2.com/categories/conversational-marketing), [Chatbots Software](https://www.g2.com/categories/chatbots), [Live Chat Software](https://www.g2.com/categories/live-chat), [VoIP Providers](https://www.g2.com/categories/voip-providers)


---
## Reviewer Demographics

### By Company Size

| Segment | Edge | Podium | 
|---|---|---|
| **Small-Business** | 65.2% | 60.7% | 
| **Mid-Market** | 28.8% | 34.5% | 
| **Enterprise** | 6.1% | 4.8% | 

### By Industry

#### Edge

- **Retail:** 30.8%
- **Health, Wellness and Fitness:** 22.7%
- **Alternative Medicine:** 10.1%
- **Consumer Services:** 6.6%
- **Cosmetics:** 4.5%
- **Pharmaceuticals:** 4.0%
- **Wholesale:** 3.0%
- **Entertainment:** 2.5%
- **Medical Practice:** 2.0%
- **Marketing and Advertising:** 2.0%
- **Other:** 11.6%

#### Podium

- **Automotive:** 19.8%
- **Retail:** 13.7%
- **Consumer Services:** 9.0%
- **Construction:** 8.1%
- **Furniture:** 6.2%
- **Hospital & Health Care:** 3.9%
- **Medical Practice:** 3.7%
- **Luxury Goods & Jewelry:** 3.5%
- **Health, Wellness and Fitness:** 2.6%
- **Insurance:** 2.5%
- **Other:** 27.0%

---
## Alternatives

### Alternatives to Edge

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4145 reviews)
- [Adobe Experience Manager](https://www.g2.com/products/adobe-experience-manager/reviews) — 4.2/5 stars (692 reviews)
- [Reputation](https://www.g2.com/products/reputation/reviews) — 4.5/5 stars (2469 reviews)
- [Textedly](https://www.g2.com/products/textedly/reviews) — 4.6/5 stars (1381 reviews)
- [SOCi](https://www.g2.com/products/soci/reviews) — 4.5/5 stars (4631 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (646 reviews)
- [Calabrio ONE](https://www.g2.com/products/calabrio-one/reviews) — 4.4/5 stars (429 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3752 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2388 reviews)
- [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) — 4.4/5 stars (2066 reviews)

### Alternatives to Podium

- [Birdeye](https://www.g2.com/products/birdeye/reviews) — 4.7/5 stars (4145 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3880 reviews)
- [Plivo](https://www.g2.com/products/plivo/reviews) — 4.5/5 stars (747 reviews)
- [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) — 4.5/5 stars (372 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1255 reviews)
- [Chekkit](https://www.g2.com/products/chekkit/reviews) — 4.9/5 stars (155 reviews)
- [LiveChat](https://www.g2.com/products/livechat/reviews) — 4.5/5 stars (810 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6994 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2499 reviews)
- [Twilio](https://www.g2.com/products/twilio/reviews) — 4.1/5 stars (526 reviews)

---
## Top Discussions

### Edge

- Title: [What is EyeRate used for?](https://www.g2.com/discussions/what-is-eyerate-used-for) — 1 comment
  > **Top comment:** "EDGE Is used for employee driven growth. Our whole purpose is to help grow your business, by empowering your employees with rewards and incentives. Happy..."

### Podium

- Title: [How can I make people interact with the chat feature better?](https://www.g2.com/discussions/24096-how-can-i-make-people-interact-with-the-chat-feature-better) — 3 comments, 3 upvotes
  > **Top comment:** "Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs."
- Title: [Is podium a CRM?](https://www.g2.com/discussions/is-podium-a-crm) — 2 comments
  > **Top comment:** "No, podium is not a CRM. I would call it an online reputation management platform. It helps get and manage, google reviews along with unifying customer..."
- Title: [What does the company podium do?](https://www.g2.com/discussions/what-does-the-company-podium-do) — 2 comments
  > **Top comment:** "Provides an expensive platform small business owners can use to solicit customer reviews on Google maps. "
- Title: [How do I edit my templates ( If this is not a permissions issues )](https://www.g2.com/discussions/how-do-i-edit-my-templates-if-this-is-not-a-permissions-issues) — 2 comments, 1 upvote
  > **Top comment:** "If it is not a permissions issue then to be honest I am not sure.  You can create new templates.  When I login to Podium on a computer it tells me that you..."
- Title: [On an Android phone is there a way other than Google Play Store to download Podium to my cell phone?](https://www.g2.com/discussions/on-an-android-phone-is-there-a-way-other-than-google-play-store-to-download-podium-to-my-cell-phone) — 2 comments, 1 upvote
  > **Top comment:** "Aptoid has been designed according to Google standards, and the experience is almost as good as the Play Store with a well-designed user interface"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/eyerate-reviews-edge-vs-podium)