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Compare Edge and Podium 
Featured Products
At a Glance
Market Segments
Small-Business (66.7% of reviews)
Small-Business (60.2% of reviews)
Entry-Level Pricing
No pricing available
Contact Us Per Month
Edge
Star Rating
(182)4.8 out of 5
Market Segments
Small-Business (66.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about EdgePodium
Star Rating
(2,061)4.6 out of 5
Market Segments
Small-Business (60.2% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Month
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Podium excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Edge. Users appreciate Podium's ability to consolidate messages from various platforms like Google Business Profile and social media into a single feed, making communication management seamless.
- Users say that while Edge has a slightly higher star rating, Podium's extensive feature set, including the Text-to-Pay functionality, enhances customer interactions and streamlines payment processes, which many find invaluable for their businesses.
- According to verified reviews, Podium's implementation process is praised for its intuitive onboarding, allowing users to quickly adapt to the platform. In contrast, Edge users have noted some challenges with setup, despite appreciating the quick support they receive when issues arise.
- Reviewers mention that Podium's focus on online reviews and reputation management is a standout feature, with automated review invitations sent via SMS. This feature is particularly beneficial for small businesses looking to enhance their online presence, a point that Edge users find less robust.
- Users highlight that while Edge provides useful tools for tracking team performance and reviews, Podium's comprehensive approach to customer messaging and payment options makes it a more appealing choice for those prioritizing customer engagement.
- G2 reviewers note that Podium's user interface is clear and easy to navigate, which contributes to a better day-to-day usability experience. In comparison, while Edge offers solid features, some users feel that Podium's overall design and functionality provide a more user-friendly experience.
Pricing
Entry-Level Pricing
Edge
No pricing availablePodium
Core
Contact Us
Per Month
With essential AI features, respond to and convert more leads faster.
- Consolidated Lead Conversion Platform
- Review Management with AI Reponses
- Basic Automations
Free Trial
Edge
No trial information availablePodium
No trial information availableRatings
Meets Requirements
9.5
170
9.1
1,735
Ease of Use
9.4
175
9.3
1,754
Ease of Setup
9.5
159
9.1
1,086
Ease of Admin
9.8
61
9.3
886
Quality of Support
9.8
170
9.0
1,612
Has the product been a good partner in doing business?
9.9
59
9.2
904
Product Direction (% positive)
9.4
172
9.0
1,721
Features by Category
Core Conversational Capabilities - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
8.0
39
Not enough data
8.8
40
Interaction
Not enough data
8.0
41
Not enough data
8.2
40
Not enough data
8.3
40
Not enough data
8.4
40
Not enough data
8.3
39
Task & Flow Management - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Learning
Not enough data
8.2
40
Not enough data
7.9
41
Deployment & Embedding - AI Chatbots
Not enough data
Not enough data
Not enough data
Not enough data
Content Generation
Not enough data
8.1
41
Not enough data
7.9
41
Admin & Configuration - AI Chatbots
Not enough data
Not enough data
System
Not enough data
Feature Not Available
Not enough data
8.4
41
Not enough data
8.5
40
Not enough data
8.5
39
Agentic AI - AI Chatbots
Not enough data
5.2
8
Not enough data
6.0
8
Not enough data
6.3
8
Not enough data
5.8
8
Not enough data
6.7
8
Not enough data
5.8
8
Not enough data
6.7
8
Monitoring & Improvement - AI Chatbots
Not enough data
Not enough data
Reliability & Safety - AI Chatbots
Not enough data
Not enough data
Messenger
Not enough data
8.3
158
Not enough data
7.6
207
Not enough data
9.1
222
Not enough data
Feature Not Available
Channels
Not enough data
7.9
212
Not enough data
8.6
221
Not enough data
9.3
237
Not enough data
Feature Not Available
Not enough data
8.0
195
Customers
Not enough data
8.2
153
Not enough data
8.4
155
Not enough data
8.5
222
Not enough data
8.3
222
Not enough data
8.5
222
Agentic AI - Conversational Marketing
Not enough data
4.4
13
Not enough data
4.5
13
Not enough data
4.2
13
Not enough data
4.9
13
Not enough data
4.9
13
Not enough data
5.0
13
Not enough data
4.9
13
Platform Basics
Not enough data
8.6
65
Not enough data
8.5
64
Not enough data
9.1
65
Platform Data
Not enough data
9.1
65
Not enough data
9.0
65
Platform Additional Functionality
Not enough data
8.5
63
Not enough data
9.1
65
Not enough data
9.3
65
Platform Content
Not enough data
9.0
62
Agentic AI - Automotive Marketing
Not enough data
6.3
9
Not enough data
6.5
9
Not enough data
6.5
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Not enough data
6.7
9
Text Messaging
8.3
10
8.7
229
|
Verified
8.2
10
9.3
239
|
Verified
8.5
10
8.4
186
8.0
10
8.6
238
|
Verified
7.8
10
8.3
213
|
Verified
8.2
10
8.4
215
|
Verified
8.0
10
8.5
233
|
Verified
9.0
8
8.5
216
|
Verified
SMS Platform
8.5
8
8.5
223
|
Verified
8.1
9
8.6
223
|
Verified
8.1
9
Feature Not Available
8.3
9
7.6
201
|
Verified
8.1
9
Feature Not Available
8.5
9
8.2
206
|
Verified
Agentic AI - SMS Marketing
Not enough data
5.7
24
Not enough data
6.1
24
Not enough data
6.6
24
Not enough data
6.4
24
Not enough data
5.8
24
Not enough data
5.7
24
Channels
9.1
39
8.2
325
8.8
40
8.1
322
8.6
38
Feature Not Available
Design
9.3
38
8.3
338
8.9
39
Feature Not Available
8.9
39
8.5
373
9.1
38
8.4
364
9.2
38
8.6
337
Generative AI
Feature Not Available
7.5
234
Feature Not Available
7.5
229
Responses
Not enough data
9.3
14
Not enough data
9.3
14
Not enough data
8.9
14
Automation - AI Agents
Not enough data
8.5
17
Not enough data
8.9
20
Not enough data
8.5
16
Not enough data
8.8
15
Not enough data
8.9
17
Platform
Not enough data
9.0
14
Not enough data
8.9
16
Not enough data
9.2
14
Autonomy - AI Agents
Not enough data
8.6
14
Not enough data
8.8
14
Not enough data
8.7
15
Not enough data
7.9
14
Generative AI
Not enough data
8.6
15
Not enough data
8.7
14
Responses
Not enough data
8.7
33
Not enough data
8.4
33
Not enough data
8.9
33
Not enough data
Feature Not Available
Not enough data
8.2
32
Platform
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.5
31
Not enough data
8.4
32
Not enough data
Feature Not Available
Not enough data
8.8
32
Not enough data
8.9
31
Generative AI
Not enough data
8.1
32
Not enough data
8.1
31
Feedback Management
9.0
52
Not enough data
8.9
51
Not enough data
9.4
52
Not enough data
Feedback Analysis
9.3
52
Not enough data
9.2
52
Not enough data
8.8
52
Not enough data
Feedback Sources
9.6
53
Not enough data
9.5
53
Not enough data
8.8
52
Not enough data
9.2
51
Not enough data
Generative AI
8.4
50
Not enough data
Feature Not Available
Not enough data
Conversational Platform
Not enough data
8.7
294
Not enough data
8.4
252
Not enough data
8.3
165
Not enough data
8.5
180
Support Automation
Not enough data
8.5
257
Not enough data
8.3
165
Not enough data
8.7
167
Not enough data
8.1
173
Generative AI
Not enough data
7.5
152
Not enough data
7.5
154
Generative AI
Not enough data
7.7
246
Not enough data
7.5
243
Not enough data
Feature Not Available
Communication
Not enough data
9.2
698
|
Verified
Not enough data
9.0
723
|
Verified
Not enough data
8.1
509
Not enough data
9.0
664
|
Verified
Not enough data
7.3
295
Internal Use
Not enough data
8.2
616
|
Verified
Not enough data
8.9
677
|
Verified
Not enough data
8.6
646
|
Verified
Not enough data
8.6
628
|
Verified
Not enough data
8.8
634
|
Verified
Not enough data
8.5
599
|
Verified
Platform Basics - VoIP Providers
Not enough data
6.8
11
Not enough data
6.5
11
Not enough data
6.2
10
Not enough data
5.8
11
Not enough data
5.8
10
Not enough data
6.5
10
Basic Communication
Not enough data
8.4
42
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.3
37
Agentic AI - VoIP Providers
Not enough data
6.0
7
Not enough data
6.0
7
Not enough data
6.2
7
Not enough data
6.7
7
Access
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Advanced Features
Not enough data
6.7
39
Not enough data
Feature Not Available
Not enough data
8.1
39
Consumer Intelligence
9.5
107
9.1
631
|
Verified
9.0
102
8.4
518
9.3
99
8.5
559
|
Verified
Reporting
9.0
94
Feature Not Available
9.0
92
8.4
524
|
Verified
9.5
99
8.9
649
|
Verified
Media Monitoring
8.6
90
8.5
518
8.5
88
7.3
199
8.6
88
8.3
511
In-House Management
9.4
98
8.6
503
9.0
93
8.6
503
|
Verified
Generative AI
Feature Not Available
7.5
138
Agentic AI - Online Reputation Management
8.0
46
5.2
11
8.3
45
5.3
11
8.4
46
5.9
11
8.6
46
5.8
11
8.4
46
5.6
11
8.4
46
5.6
11
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Edge and Podium are categorized as Customer Communications Management, SMS Marketing, and Online Reputation Management
Unique Categories
Edge is categorized as Feedback Analytics
Podium is categorized as AI Chatbots, AI Agents For Business Operations, Shared Inbox, Conversational Support, Automotive Marketing, Conversational Marketing, Chatbots, Live Chat, and VoIP Providers
Reviews
Reviewers' Company Size
Edge
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Podium
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
31.1%
Health, Wellness and Fitness
23.3%
Alternative Medicine
7.8%
Consumer Services
6.7%
Cosmetics
4.4%
Other
26.7%
Automotive
19.9%
Retail
13.8%
Consumer Services
9.1%
Construction
7.9%
Furniture
6.2%
Other
43.2%
Discussions
What is EyeRate used for?
1 Comment
KM
EDGE Is used for employee driven growth. Our whole purpose is to help grow your business, by empowering your employees with rewards and incentives. Happy...Read more
Edge has no more discussions with answers
How can I make people interact with the chat feature better?
3 Comments
JJ
Let them know about how easy it is to connect to the company they are using. It's a direct connection between the customer and service techs.Read more
How can online reviews help my business?
2 Comments
VL
In a day and age of online reviews, the majority of the people nowadays are choosing their services/companies based on their online popularity/reviews. Read more
How do I edit my templates ( If this is not a permissions issues )
2 Comments
JP
If it is not a permissions issue then to be honest I am not sure. You can create new templates. When I login to Podium on a computer it tells me that you...Read more
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