G2 reviewers report that Paychex excels in providing a user-friendly interface, making it easy for users to navigate payroll processes. Many appreciate the ability to see their paycheck in real time and having a centralized location for pay and benefits, which enhances the overall user experience.
Users say that ExtensisHR stands out for its exceptional customer service. Reviewers highlight the responsiveness and attentiveness of the service team, describing them as a true extension of their own team, which significantly contributes to user satisfaction.
According to verified reviews, Paychex offers a high level of customization, particularly with its dashboard and reporting features. Users appreciate the ability to create tailored reports with the help of dedicated account representatives, which can be a game-changer for businesses with specific reporting needs.
Reviewers mention that ExtensisHR provides competitive pricing for benefits, which is especially beneficial for businesses in high-cost areas. Users have noted that the platform offers a robust selection of ancillary benefits, making it an attractive option for companies looking to enhance their employee offerings.
G2 reviewers highlight that while Paychex has a solid implementation process, some users have faced challenges with configuration to match their specific workflows. This can lead to a steeper learning curve for new users compared to ExtensisHR, which is praised for its smoother onboarding experience.
Users report that while Paychex has a strong overall performance, ExtensisHR outshines it in areas like compliance support and quality of support. Reviewers have noted that ExtensisHR's proactive approach to compliance and its knowledgeable support team significantly enhance the user experience.
We have reduced employees, yet still pay the same bi-monthly fee. Shouldn't it be lower?
7 Comments
LP
I believe the service fee is through a range employee count not individually.Read more
Paycheck Stubs
3 Comments
EG
15 minutes does not seem like an inordinate amount of time for a payroll to be processed, especially if you are submitting it on a day when a multitude of...Read more
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