Users report that Express Scribe has a solid ease of setup score of 9.9, making it straightforward for new users to get started, while Sonix (sonix.ai) has a slightly lower score of 9.3, indicating that some users may find the initial setup process a bit more complex.
Reviewers mention that Sonix (sonix.ai) excels in ease of use with a score of 9.7, highlighting its intuitive interface and user-friendly features, whereas Express Scribe, with a score of 9.1, may require a bit more time for users to familiarize themselves with its functionalities.
G2 users note that Sonix (sonix.ai) offers superior quality of support, scoring 9.3, which is praised for its responsiveness and helpfulness, while Express Scribe's support quality score of 8.4 suggests that users may experience longer wait times or less comprehensive assistance.
Users on G2 report that Sonix (sonix.ai) has a higher product direction score of 9.3, indicating a strong commitment to innovation and user feedback, while Express Scribe's score of 7.8 suggests that users may feel less confident about the future development of the product.
Reviewers mention that both products cater well to small businesses, with Express Scribe receiving 58.6% of its reviews from this segment and Sonix (sonix.ai) slightly higher at 60.9%, indicating that both are well-suited for small business needs.
Users say that Express Scribe's entry-level price of $49.99 is a one-time purchase, which some find appealing for budget-conscious users, while Sonix (sonix.ai) operates on a pay-per-hour model at $5, which may be more flexible for users with varying transcription needs.
I have also had trouble getting help. I sent this email to wecare@sonix.ai and have not gotten a response.
I’m a somewhat happy Sonix user. I’m using it to...Read more
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