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Compare Exponea vs IBM Watson Customer Experience Analytics
See this
comparison of Exponea vs. IBM Watson Customer Experience Analytics
based on data from user reviews. Exponea rates 4.8/5 stars with 126 reviews. IBM Watson Customer Experience Analytics rates 4.2/5 stars with 19 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Exponea Core
-
 
Omni‑Channel Orchestration
-
 
Web Optimization Platform
-
 
Product Recommendations
-
 
Predictions
-
 
Free Trial Unavailable
Free Trial
Exponea
Exponea Core
-
Omni‑Channel Orchestration
-
Web Optimization Platform
-
Product Recommendations
-
Predictions
-
Free Trial Unavailable
IBM Watson Customer Experience Analytics
Free Trial

Ratings

Meets Requirements
Meets Requirements
9.2
7.6
Ease of Use
Ease of Use
8.5
7.3
Ease of Setup
Ease of Setup
8.1
7.8
Ease of Admin
Ease of Admin
8.8
7.7
Quality of Support
Quality of Support
9.7
7.9
Ease of Doing Business With
Ease of Doing Business With
9.4
8.1
Product Direction (% positive)
Product Direction (% positive)
9.4
8.2
Meets Requirements
Exponea
9.2
IBM Watson Customer Experience Analytics
7.6
Ease of Use
Exponea
8.5
IBM Watson Customer Experience Analytics
7.3
Ease of Setup
Exponea
8.1
IBM Watson Customer Experience Analytics
7.8
Ease of Admin
Exponea
8.8
IBM Watson Customer Experience Analytics
7.7
Quality of Support
Exponea
9.7
IBM Watson Customer Experience Analytics
7.9
Ease of Doing Business With
Exponea
9.4
IBM Watson Customer Experience Analytics
8.1
Product Direction (% positive)
Exponea
9.4
IBM Watson Customer Experience Analytics
8.2

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
49.2%
10.5%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
36.5%
21.1%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
14.3%
68.4%
Exponea
Small-Business
49.2%
Mid-Market
36.5%
Enterprise
14.3%
IBM Watson Customer Experience Analytics
Small-Business
10.5%
Mid-Market
21.1%
Enterprise
68.4%

Reviewers' Industry

 
Marketing and Advertising
15.1%
Retail
12.5%
 
Retail
13.8%
Food & Beverages
12.5%
 
Information Technology and Services
13.8%
Banking
12.5%
 
Telecommunications
8.8%
Staffing and Recruiting
8.3%
 
Internet
8.2%
Oil & Energy
8.3%
 
Other
40.3%
Other
45.8%
Exponea
Marketing and Advertising
15.1%
Retail
13.8%
Information Technology and Services
13.8%
Telecommunications
8.8%
Internet
8.2%
Other
40.3%
IBM Watson Customer Experience Analytics
Retail
12.5%
Food & Beverages
12.5%
Banking
12.5%
Staffing and Recruiting
8.3%
Oil & Energy
8.3%
Other
45.8%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
Marian G.
User in Internet

Easy to understand, versatile, logical improvements. Insightful consultants, happy to help. Better conversion.

G2 User

Best in class security, control, and re-use of insights that works for more than just design or marketing teams. Powerful for developers, product management, compliance, risk and many others.

Most Helpful Critical Review
Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

 
Exponea
Most Helpful Favorable Review
Marian G.
User in Internet

Easy to understand, versatile, logical improvements. Insightful consultants, happy to help. Better conversion.

IBM Watson Customer Experience Analytics
Most Helpful Favorable Review
G2 User

Best in class security, control, and re-use of insights that works for more than just design or marketing teams. Powerful for developers, product management, compliance, risk and many others.

Most Helpful Critical Review
G2 User in Staffing and Recruiting

Nothing I like the product very much and highly recommend

Screenshots

 
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IBM Watson Customer Experience Analytics

Videos

 

Watch a 3 Minute Demo of Exponea in Action

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Exponea

Watch a 3 Minute Demo of Exponea in Action

IBM Watson Customer Experience Analytics

Experience the power of AI in IBM Watson Customer Experience Analytics. Identify and resolve customer experience challenges and behavioral sequences within minutes. Immediately get notified of struggle when it happens so you can quickly take action to improve conversion rates.

Ask Exponea a QuestionContact ExponeaAsk IBM Watson Customer Experience Analytics a QuestionContact IBM Watson Customer Experience Analytics
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