Compare Experience.com and Trustpilot 
At a Glance
Market Segments
Mid-Market (43.9% of reviews)
Small-Business (62.0% of reviews)
Entry-Level Pricing
No pricing available
Starting at $299.00
Experience.com
Star Rating
(364)4.7 out of 5
Market Segments
Mid-Market (43.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Experience.comTrustpilot
Star Rating
(246)3.4 out of 5
Market Segments
Small-Business (62.0% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $299.00
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Experience.com excels in user experience, with many praising its friendly and easy-to-use interface. Users appreciate the personal touch of having dedicated representatives available for support, which enhances their overall satisfaction.
- Users say Trustpilot is a valuable tool for gathering customer feedback, highlighting its automation features that streamline previously labor-intensive processes. However, some users feel it struggles to meet specific workflow needs, indicating potential configuration challenges.
- Reviewers mention that Experience.com has a significantly higher satisfaction score, reflecting its strong performance in areas like quality of support and ease of setup. Users feel well-supported and guided through the implementation process, which contributes to a smoother experience.
- According to verified reviews, Trustpilot is recognized for its credibility and visibility in the market, with many users noting that customer reviews on the platform genuinely influence trust and conversion rates. However, its overall user ratings are lower compared to Experience.com.
- Users highlight that Experience.com not only meets but often exceeds expectations in areas like customer feedback collection and adaptive learning, making it a robust choice for businesses looking to enhance their reputation management strategies.
- Reviewers indicate that while Trustpilot has a solid presence in the small business segment, it may not cater as effectively to mid-market needs, which could limit its appeal for larger organizations seeking comprehensive solutions.
Pricing
Entry-Level Pricing
Experience.com
No pricing availableTrustpilot
Plus plan
Starting at $299.00
Build trust faster with more review invitations and begin driving awareness with a collection of showcasing tools.
- 8 widgets
- 3 User logins
- 200 monthly invitations
Free Trial
Experience.com
Free Trial is available
Trustpilot
Free Trial is available
Ratings
Meets Requirements
9.4
302
7.5
209
Ease of Use
9.3
323
8.0
213
Ease of Setup
9.2
268
7.7
121
Ease of Admin
9.1
38
7.8
107
Quality of Support
9.2
273
7.0
196
Has the product been a good partner in doing business?
9.2
39
6.8
105
Product Direction (% positive)
9.4
309
6.2
206
Features by Category
Content Management
9.2
19
Not enough data
9.2
18
Not enough data
9.2
19
Not enough data
Content Discovery
9.2
19
Not enough data
9.1
19
Not enough data
9.1
18
Not enough data
9.1
19
Not enough data
9.0
19
Not enough data
9.2
19
Not enough data
Generative AI
9.2
13
Not enough data
9.2
13
Not enough data
Segmentation
Feature Not Available
Not enough data
9.0
13
Not enough data
Targeting
8.6
13
Not enough data
8.9
14
Not enough data
Triggered Content
8.8
14
Not enough data
Feature Not Available
Not enough data
8.5
12
Not enough data
Personalized Content
8.9
12
Not enough data
8.9
11
Not enough data
Feature Not Available
Not enough data
Agentic AI - Personalization Engines
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Listing Management
9.4
20
Not enough data
9.5
17
Not enough data
9.4
17
Not enough data
9.1
16
Not enough data
Performance
9.7
17
Not enough data
9.4
18
Not enough data
Local Search Optimization
9.0
52
Not enough data
9.0
49
Not enough data
9.1
50
Not enough data
9.3
53
Not enough data
9.2
51
Not enough data
9.4
51
Not enough data
Platform Basics
9.1
36
Not enough data
8.9
38
Not enough data
Agentic AI - Competitive Intelligence
Not enough data
Not enough data
Platform Data
9.1
37
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Platform Content
8.6
35
Not enough data
Platform Reporting
8.8
36
Not enough data
9.0
36
Not enough data
Analytics
9.2
127
Not enough data
9.3
129
Not enough data
9.1
125
Not enough data
8.6
119
Not enough data
Customization
8.6
118
Not enough data
8.3
113
Not enough data
8.8
115
Not enough data
8.7
110
Not enough data
Generative AI
9.0
105
Not enough data
8.8
109
Not enough data
Agentic AI - Experience Management
9.8
7
Not enough data
10.0
7
Not enough data
9.8
7
Not enough data
9.8
7
Not enough data
Collection
8.8
81
5.9
37
|
Verified
8.9
80
6.4
38
|
Verified
8.8
84
5.8
34
|
Verified
8.9
79
6.6
32
|
Verified
8.4
72
Feature Not Available
Agentic AI - Review Management
9.4
9
5.7
10
9.4
9
5.7
10
Moderation
Feature Not Available
5.8
30
|
Verified
Feature Not Available
5.9
32
|
Verified
Feature Not Available
6.0
27
|
Verified
Use Cases
8.4
73
6.4
29
|
Verified
8.4
75
6.3
28
|
Verified
8.8
79
5.7
30
|
Verified
Administration
8.1
73
Feature Not Available
8.4
75
6.5
26
|
Verified
8.7
72
6.5
26
|
Verified
8.9
73
6.3
28
|
Verified
Feature Not Available
Feature Not Available
Display Options
9.0
74
6.4
29
|
Verified
8.9
80
5.8
29
|
Verified
8.6
70
5.6
27
|
Verified
8.8
71
5.9
29
|
Verified
Generative AI
9.0
65
5.6
16
Survey Management
9.1
58
Not enough data
9.0
56
Not enough data
9.0
54
Not enough data
9.1
57
Not enough data
Survey Customization
8.9
52
Not enough data
9.1
55
Not enough data
8.9
54
Not enough data
8.5
48
Not enough data
Survey Insights
9.0
57
Not enough data
9.0
50
Not enough data
8.9
51
Not enough data
9.1
52
Not enough data
Agentic AI - Survey
9.3
10
Not enough data
9.3
10
Not enough data
9.3
10
Not enough data
Consumer Intelligence
9.4
138
7.7
88
|
Verified
9.1
126
6.8
65
9.2
132
7.0
62
|
Verified
Reporting
8.1
113
Feature Not Available
8.8
124
6.7
54
|
Verified
9.3
131
7.7
82
|
Verified
Media Monitoring
8.9
122
6.6
52
|
Verified
9.0
124
6.6
53
|
Verified
Feature Not Available
Feature Not Available
In-House Management
8.9
116
Feature Not Available
8.6
109
Feature Not Available
Generative AI
9.2
83
6.4
14
Agentic AI - Online Reputation Management
9.6
26
Not enough data
9.5
25
Not enough data
9.5
25
Not enough data
9.5
25
Not enough data
9.5
25
Not enough data
9.5
25
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Experience.com and Trustpilot are categorized as Online Reputation Management and Review Management
Unique Categories
Experience.com is categorized as Multi-Location Marketing Platforms, Experience Management, Competitive Intelligence, Personalization Engines, Local Listing Management, Local SEO, Survey, and Insight Engines
Trustpilot has no unique categories
Reviews
Reviewers' Company Size
Experience.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Trustpilot
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
50.4%
Real Estate
25.8%
Banking
18.2%
Insurance
1.5%
Marketing and Advertising
0.9%
Other
3.2%
Financial Services
15.0%
Retail
7.3%
Marketing and Advertising
5.6%
Computer Software
4.7%
Apparel & Fashion
3.8%
Other
63.7%
Discussions
What is Experience.com used for?
1 Comment
Official Response from Experience.com
Experience Management SoftwareRead more
Experience.com has no more discussions with answers
How does Trustpilot work with Google shopping exactly?
4 Comments
HY
https://ltddeals.in/topicmojo/Read more
A risk calling for a solution
1 Comment
FA
Hi Iam very happy to be hear and read your wonderful article. Thanks a lot by this i learnt much new things and etc..Read more
Divergences between evaluations -- TrustPilot & Shopper Approved
1 Comment
OB
From what I can see the amount of reviews on Trustpilot is far less then what Shopperapproved has, so this why they look the way they do, not to say that...Read more
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