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At a Glance
Market Segments
Mid-Market (44.5% of reviews)
Small-Business (53.3% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Experience.com
Star Rating
(344)4.7 out of 5
Market Segments
Mid-Market (44.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Experience.comSOCi
Star Rating
(3,584)4.5 out of 5
Market Segments
Small-Business (53.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about SOCiSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Experience.com excels in Real-Time Updates with a score of 9.7, while SOCi lags behind at 8.4. Reviewers mention that the immediate feedback feature allows businesses to respond quickly to customer interactions, enhancing engagement.
- Reviewers mention that Experience.com offers superior Dashboards and Reporting capabilities, scoring 9.5 compared to SOCi's 8.5. Users say the intuitive interface and customizable reports make it easier to track performance metrics effectively.
- Users on G2 highlight Experience.com's strength in Reputation Management, scoring 9.3, while SOCi scores 8.6. Reviewers say the automated alerts and sentiment analysis tools help businesses maintain a positive online presence.
- G2 users report that Experience.com shines in Survey Distribution with a score of 9.1, compared to SOCi's 8.6. Users mention that the platform's multi-channel distribution options significantly increase response rates.
- Reviewers mention that Experience.com outperforms SOCi in Customer Feedback with a score of 9.3 versus 8.6. Users say the feedback collection tools are user-friendly and provide actionable insights for improving services.
- Users say that Experience.com leads in Adaptive Learning with a score of 9.4, while SOCi scores 7.9. Reviewers mention that the platform's ability to learn from user interactions enhances its recommendations and overall effectiveness.
Pricing
Entry-Level Pricing
Experience.com
No pricing availableSOCi
No pricing availableFree Trial
Experience.com
Free Trial is available
SOCi
No trial information availableRatings
Meets Requirements
9.4
292
8.9
3,074
Ease of Use
9.3
313
8.7
3,242
Ease of Setup
9.2
259
8.7
2,016
Ease of Admin
9.1
38
8.9
1,302
Quality of Support
9.2
264
8.8
2,533
Has the product been a good partner in doing business?
9.2
39
9.0
1,288
Product Direction (% positive)
9.4
299
8.8
3,081
Features by Category
Social Analytics
Not enough data
7.8(won by default)
766
Not enough data
8.2(won by default)
801
Not enough data
8.6(won by default)
815
Not enough data
7.9(won by default)
725
Not enough data
Feature Not Available
Not enough data
7.8(won by default)
726
Not enough data
8.1(won by default)
726
Reports & Dashboards
Not enough data
8.2(won by default)
785
Not enough data
8.3(won by default)
786
Not enough data
8.5(won by default)
779
Not enough data
Feature Not Available
Agentic AI - Social Media Analytics
Not enough data
7.7(won by default)
196
Not enough data
7.8(won by default)
194
Not enough data
7.8(won by default)
192
Not enough data
7.7(won by default)
194
Not enough data
7.8(won by default)
193
Content Management
9.2
19
Not enough data
9.2
18
Not enough data
9.2
19
Not enough data
Content Discovery
9.2
19
Not enough data
9.1
19
Not enough data
9.1
18
Not enough data
9.1
19
Not enough data
9.0
19
Not enough data
9.2
19
Not enough data
Generative AI
9.2
13
Not enough data
9.2
13
Not enough data
Business Tools
Not enough data
8.1
156
Not enough data
Feature Not Available
Not enough data
7.6
148
Not enough data
7.8
160
Not enough data
7.9
160
Customer Tools
Not enough data
8.5
168
Not enough data
8.2
160
Not enough data
7.9
160
Not enough data
8.1
157
Agentic AI - Revenue Operations & Intelligence (RO&I)
Not enough data
7.6
48
Not enough data
7.3
48
Not enough data
7.4
47
Not enough data
7.4
46
Not enough data
7.6
45
Segmentation
Feature Not Available
Not enough data
9.0
12
Not enough data
Targeting
8.5
12
Not enough data
8.8
13
Not enough data
Triggered Content
8.7
13
Not enough data
Feature Not Available
Not enough data
8.3
11
Not enough data
Personalized Content
8.8
11
Not enough data
8.8
10
Not enough data
Feature Not Available
Not enough data
Agentic AI - Personalization Engines
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Listing Management
9.4
20
8.2
628
9.5
17
8.3
622
9.4
17
8.1
616
9.1
16
8.4
636
Performance
9.7
17
8.4
653
9.4
18
8.5
661
Local Search Optimization
9.0
50
8.1
409
8.9
47
8.4
422
9.1
48
8.5
427
9.3
51
8.6
420
9.2
49
8.7
429
9.4
49
8.5
435
Platform Basics
9.1
36
Not enough data
8.9
38
Not enough data
Agentic AI - Competitive Intelligence
Not enough data
Not enough data
Platform Data
9.1
37
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Platform Content
8.6
35
Not enough data
Platform Reporting
8.8
36
Not enough data
9.0
36
Not enough data
Content & Collaboration
Not enough data
8.9
1555
Not enough data
8.4
1525
Not enough data
8.3
1401
Not enough data
8.3
1416
Not enough data
8.6
1467
Not enough data
8.4
1457
Social Management
Not enough data
8.6
1683
Not enough data
8.9
1713
Not enough data
8.3
1609
Not enough data
8.6
1668
Not enough data
8.1
1515
Not enough data
8.4
1507
Not enough data
Feature Not Available
Agentic AI - Social Media Management
Not enough data
7.9
374
Not enough data
7.9
372
Not enough data
8.0
373
Not enough data
7.9
372
Not enough data
8.0
373
Not enough data
7.9
373
Not enough data
7.9
372
Analytics
9.2
126
Not enough data
9.2
127
Not enough data
9.1
124
Not enough data
8.6
118
Not enough data
Customization
8.5
117
Not enough data
8.3
112
Not enough data
8.8
113
Not enough data
8.7
109
Not enough data
Generative AI
9.0
103
Not enough data
8.8
107
Not enough data
Agentic AI - Experience Management
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
Platform Interoperability
Not enough data
Feature Not Available
Agentic AI - Social Media Advertising
Not enough data
8.1
226
Not enough data
8.0
228
Not enough data
8.1
229
Not enough data
8.1
229
Not enough data
8.0
228
Not enough data
8.1
229
Social Functionality
Not enough data
8.8
1242
Campaign Management
Not enough data
8.6
1185
Not enough data
8.5
692
Not enough data
8.5
1184
Not enough data
8.3
1142
Not enough data
8.5
1143
Not enough data
Feature Not Available
Not enough data
8.5
1100
Not enough data
Feature Not Available
Not enough data
8.3
1076
Not enough data
8.5
1119
Not enough data
8.4
1080
Not enough data
8.1
1054
Not enough data
8.3
1059
Targeting
Not enough data
8.4
1160
Not enough data
Feature Not Available
Not enough data
8.3
1089
Not enough data
8.3
1102
Platform
Not enough data
8.3
1081
Not enough data
8.4
1111
Not enough data
8.7
1155
Not enough data
8.8
1168
Not enough data
8.6
1088
Not enough data
8.6
1132
Not enough data
8.7
1120
Not enough data
Feature Not Available
Not enough data
8.3
680
Responses
Not enough data
8.1
34
Not enough data
8.3
32
Not enough data
8.1
32
Automation - AI Agents
Not enough data
7.9
32
Not enough data
8.0
31
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
31
Platform
Not enough data
8.3
31
Not enough data
8.4
31
Not enough data
8.2
30
Autonomy - AI Agents
Not enough data
8.3
31
Not enough data
8.2
31
Not enough data
8.4
31
Not enough data
8.3
31
Generative AI
Not enough data
8.5
31
Not enough data
8.4
31
Responses
Not enough data
8.2
89
Not enough data
Feature Not Available
Not enough data
8.2
80
Not enough data
8.5
83
Not enough data
Feature Not Available
Platform
Not enough data
7.9
77
Not enough data
8.2
81
Not enough data
8.2
81
Not enough data
8.3
81
Not enough data
Feature Not Available
Not enough data
8.3
75
Not enough data
8.3
86
Generative AI
Not enough data
8.3
65
Not enough data
8.1
65
Collection
8.8
80
Not enough data
8.9
78
Not enough data
8.8
83
Not enough data
8.9
78
Not enough data
8.4
71
Not enough data
Agentic AI - Review Management
9.4
8
Not enough data
9.4
8
Not enough data
Moderation
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Use Cases
8.4
72
Not enough data
8.4
74
Not enough data
8.8
78
Not enough data
Administration
8.1
72
Not enough data
8.4
73
Not enough data
8.7
71
Not enough data
8.9
72
Not enough data
Feature Not Available
Not enough data
Display Options
9.0
73
Not enough data
8.9
79
Not enough data
8.6
70
Not enough data
8.8
70
Not enough data
Generative AI
9.0
64
Not enough data
Survey Management
9.1
58
8.6
185
9.0
56
8.6
186
9.0
54
8.7
184
9.1
57
8.6
183
Survey Customization
8.9
52
8.5
179
9.1
55
8.7
178
8.9
54
8.7
140
8.5
48
Feature Not Available
Survey Insights
9.0
57
8.8
180
9.0
50
8.5
179
8.9
51
8.7
181
9.1
52
8.7
182
Agentic AI - Survey
9.3
10
8.6
59
9.3
10
8.6
59
9.3
10
8.6
59
Content Generation - AI Content Creation Platforms
Not enough data
8.3
47
Not enough data
8.5
46
Not enough data
8.5
47
Management - AI Content Creation Platforms
Not enough data
8.5
47
Not enough data
8.6
47
Not enough data
8.3
47
Consumer Intelligence
9.3
132
8.6
980
|
Verified
9.1
125
8.3
952
|
Verified
9.2
130
8.5
978
|
Verified
Reporting
8.1
112
Feature Not Available
8.8
120
8.3
933
|
Verified
9.3
127
8.8
1027
|
Verified
Media Monitoring
8.9
119
8.8
1019
|
Verified
8.9
122
8.9
1032
Feature Not Available
8.6
957
|
Verified
In-House Management
8.9
113
7.9
575
8.6
108
8.2
919
|
Verified
Generative AI
9.1
82
8.1
757
Agentic AI - Online Reputation Management
9.5
24
7.8
209
9.4
24
7.8
207
9.5
24
8.0
211
9.5
24
7.8
210
9.4
24
7.9
211
9.4
24
7.9
210
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Query Resolution - AI Customer Support Agents
Not enough data
8.1
34
Not enough data
7.9
34
Not enough data
7.9
34
Not enough data
8.0
34
Not enough data
7.6
34
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.0
34
Not enough data
7.9
34
Not enough data
8.0
34
Not enough data
7.9
34
Automation
Not enough data
8.0
34
Not enough data
7.9
34
Not enough data
8.1
34
Autonomy
Not enough data
7.8
34
Not enough data
7.9
34
Not enough data
8.1
34
Not enough data
8.2
34
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Experience.com and SOCi are categorized as Multi-Location Marketing Platforms, Local Listing Management, Local SEO, Online Reputation Management, and Survey
Unique Categories
Experience.com is categorized as Experience Management, Competitive Intelligence, Personalization Engines, Review Management, and Insight Engines
Reviews
Reviewers' Company Size
Experience.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SOCi
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
50.3%
Real Estate
25.6%
Banking
18.4%
Insurance
1.5%
Marketing and Advertising
0.9%
Other
3.3%
Real Estate
23.2%
Health, Wellness and Fitness
6.8%
Marketing and Advertising
6.7%
Retail
5.7%
Leisure, Travel & Tourism
4.9%
Other
52.6%
Discussions
What is Experience.com used for?
1 Comment
Official Response from Experience.com
Experience Management SoftwareRead more
Experience.com has no more discussions with answers
I need step by step quidance
3 Comments
CD
Within the SOCi dashboard is SOCi University. They have a plethora of knowledge-based articles and videos to guide you through all dashboard functions.Read more
What type of integrations are available with SOCi?
1 Comment
NA
Hi Ashley, your Customer Success Manager will be happy to discuss these options with you via phone. SOCi has many integration methods for agencies that would...Read more
When will we be able to post more than 4 pictures at a time on Instagram and google account?
1 Comment
AC
Hi Fei,
Apologies for the delay on responding here. Earlier this year, the Instagram API was opened up so 3rd party applications can post multiple images...Read more
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