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At a Glance
Market Segments
Mid-Market (44.5% of reviews)
Small-Business (84.8% of reviews)
Entry-Level Pricing
No pricing available
$29.00 300 Review Invites Per Month
Experience.com
Star Rating
(344)4.7 out of 5
Market Segments
Mid-Market (44.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Experience.comReviews.io
Star Rating
(603)4.8 out of 5
Market Segments
Small-Business (84.8% of reviews)
Pros & Cons
Entry-Level Pricing
$29.00 300 Review Invites Per Month
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Reviews.io excels in Quality of Support with a score of 9.7, while Experience.com follows with a solid 9.2. Reviewers mention that the responsiveness and helpfulness of the support team at Reviews.io significantly enhance their experience, making it easier to resolve issues quickly.
- Reviewers mention that Experience.com shines in Ease of Use, scoring 9.3 compared to Reviews.io's 8.9. Users say that the intuitive interface and straightforward navigation of Experience.com make it easier for teams to adopt and utilize the software effectively.
- Users on G2 highlight the superior Ease of Setup for Experience.com, which scored 9.2 against Reviews.io's 8.6. Reviewers mention that the streamlined onboarding process and clear instructions provided by Experience.com help new users get started without hassle.
- Reviewers say that both platforms perform well in the area of Customer Feedback, with Reviews.io scoring 9.4 and Experience.com at 9.3. However, users report that Reviews.io's features for gathering and analyzing customer feedback are particularly robust, allowing for deeper insights.
- Users report that Experience.com leads in Autonomous Task Execution with a score of 9.6, while Reviews.io scored 8.0. Reviewers mention that the automation features in Experience.com significantly reduce manual work, allowing teams to focus on more strategic tasks.
- G2 users highlight that Experience.com outperforms Reviews.io in Multi-step Planning, scoring 9.5 compared to 8.6. Users say that the ability to create complex workflows and plans in Experience.com is a game-changer for managing customer interactions effectively.
Pricing
Entry-Level Pricing
Experience.com
No pricing availableReviews.io
Essentials
$29.00
300 Review Invites Per Month
Build trust & drive conversions, it's easier than ever to get started.
- Product & Company Reviews
- Photo & Video Reviews
- Automated Review Collection
Free Trial
Experience.com
Free Trial is available
Reviews.io
Free Trial is available
Ratings
Meets Requirements
9.4
292
9.2
496
Ease of Use
9.3
313
8.9
502
Ease of Setup
9.2
259
8.6
369
Ease of Admin
9.1
38
9.0
304
Quality of Support
9.2
264
9.7
501
Has the product been a good partner in doing business?
9.2
39
9.4
304
Product Direction (% positive)
9.4
299
9.4
454
Features by Category
Content Management
9.2
19
Not enough data
9.2
18
Not enough data
9.2
19
Not enough data
Content Discovery
9.2
19
Not enough data
9.1
19
Not enough data
9.1
18
Not enough data
9.1
19
Not enough data
9.0
19
Not enough data
9.2
19
Not enough data
Generative AI
9.2
13
Not enough data
9.2
13
Not enough data
Segmentation
Feature Not Available
Not enough data
9.0
12
Not enough data
Targeting
8.5
12
Not enough data
8.8
13
Not enough data
Triggered Content
8.7
13
Not enough data
Feature Not Available
Not enough data
8.3
11
Not enough data
Personalized Content
8.8
11
Not enough data
8.8
10
Not enough data
Feature Not Available
Not enough data
Agentic AI - Personalization Engines
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Listing Management
9.4
20
Not enough data
9.5
17
Not enough data
9.4
17
Not enough data
9.1
16
Not enough data
Performance
9.7
17
Not enough data
9.4
18
Not enough data
Local Search Optimization
9.0
50
Not enough data
8.9
47
Not enough data
9.1
48
Not enough data
9.3
51
Not enough data
9.2
49
Not enough data
9.4
49
Not enough data
Platform Basics
9.1
36
Not enough data
8.9
38
Not enough data
Agentic AI - Competitive Intelligence
Not enough data
Not enough data
Platform Data
9.1
37
Not enough data
9.3
38
Not enough data
Feature Not Available
Not enough data
Platform Content
8.6
35
Not enough data
Platform Reporting
8.8
36
Not enough data
9.0
36
Not enough data
Analytics
9.2
126
Not enough data
9.2
127
Not enough data
9.1
124
Not enough data
8.6
118
Not enough data
Customization
8.5
117
Not enough data
8.3
112
Not enough data
8.8
113
Not enough data
8.7
109
Not enough data
Generative AI
9.0
103
Not enough data
8.8
107
Not enough data
Agentic AI - Experience Management
9.7
6
Not enough data
10.0
6
Not enough data
9.7
6
Not enough data
9.7
6
Not enough data
Collection
8.8
80
8.3
125
8.9
78
8.8
220
|
Verified
8.8
83
8.6
220
|
Verified
8.9
78
8.6
211
|
Verified
8.4
71
8.2
186
|
Verified
Agentic AI - Review Management
9.4
8
8.2
13
9.4
8
8.5
13
Moderation
Feature Not Available
8.9
211
|
Verified
Feature Not Available
8.9
204
|
Verified
Feature Not Available
8.3
176
|
Verified
Use Cases
8.4
72
9.0
196
|
Verified
8.4
74
8.6
175
|
Verified
8.8
78
9.1
203
|
Verified
Administration
8.1
72
7.7
163
|
Verified
8.4
73
8.0
101
8.7
71
8.5
172
|
Verified
8.9
72
8.8
175
|
Verified
Feature Not Available
Feature Not Available
Display Options
9.0
73
8.5
171
|
Verified
8.9
79
8.9
196
|
Verified
8.6
70
8.8
189
|
Verified
8.8
70
8.6
172
|
Verified
Generative AI
9.0
64
8.1
101
Survey Management
9.1
58
Not enough data
9.0
56
Not enough data
9.0
54
Not enough data
9.1
57
Not enough data
Survey Customization
8.9
52
Not enough data
9.1
55
Not enough data
8.9
54
Not enough data
8.5
48
Not enough data
Survey Insights
9.0
57
Not enough data
9.0
50
Not enough data
8.9
51
Not enough data
9.1
52
Not enough data
Agentic AI - Survey
9.3
10
Not enough data
9.3
10
Not enough data
9.3
10
Not enough data
Consumer Intelligence
9.3
132
9.4
199
|
Verified
9.1
125
8.8
169
|
Verified
9.2
130
8.8
177
|
Verified
Reporting
8.1
112
8.0
149
8.8
120
8.3
156
|
Verified
9.3
127
9.1
192
|
Verified
Media Monitoring
8.9
119
7.9
150
|
Verified
8.9
122
8.0
148
|
Verified
Feature Not Available
8.1
150
|
Verified
In-House Management
8.9
113
Feature Not Available
8.6
108
Feature Not Available
Generative AI
9.1
82
7.9
75
Agentic AI - Online Reputation Management
9.5
24
8.1
25
9.4
24
8.7
24
9.5
24
8.6
23
9.5
24
8.5
24
9.4
24
8.6
24
9.4
24
8.7
24
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Experience.com and Reviews.io are categorized as Online Reputation Management and Review Management
Unique Categories
Experience.com is categorized as Multi-Location Marketing Platforms, Experience Management, Competitive Intelligence, Personalization Engines, Local Listing Management, Local SEO, Survey, and Insight Engines
Reviews.io has no unique categories
Reviews
Reviewers' Company Size
Experience.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Reviews.io
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
50.3%
Real Estate
25.6%
Banking
18.4%
Insurance
1.5%
Marketing and Advertising
0.9%
Other
3.3%
Retail
25.5%
Apparel & Fashion
8.6%
Consumer Goods
5.9%
Health, Wellness and Fitness
5.8%
Marketing and Advertising
3.7%
Other
50.4%
Discussions
What is Experience.com used for?
1 Comment
Official Response from Experience.com
Experience Management SoftwareRead more
Experience.com has no more discussions with answers
Reviews.io has no discussions with answers
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