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At a Glance
Market Segments
Mid-Market (44.5% of reviews)
Mid-Market (45.0% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Experience.com
Star Rating
(344)4.7 out of 5
Market Segments
Mid-Market (44.5% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Experience.comReputation
Star Rating
(2,386)4.6 out of 5
Market Segments
Mid-Market (45.0% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about ReputationSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Experience.com excels in Ease of Setup with a score of 9.2 compared to Reputation's 8.7, highlighting that the onboarding process is more intuitive and streamlined, making it easier for new users to get started quickly.
- Reviewers mention that Experience.com offers superior Quality of Support with a score of 9.2, while Reputation scores 8.9. Users appreciate the responsiveness and helpfulness of the support team, often citing quick resolution times for issues.
- G2 users indicate that Experience.com shines in Real-Time Updates with an impressive score of 9.7, compared to Reputation's 8.4. Reviewers emphasize the importance of timely updates for their business operations, making Experience.com a preferred choice for those needing immediate information.
- Users on G2 report that Experience.com has a more robust Cross-system Integration capability, scoring a perfect 10.0, while Reputation only scores 7.5. This feature allows for seamless connectivity with other tools, which is crucial for users managing multiple platforms.
- Reviewers mention that Experience.com provides better Customer Feedback & Reviews management, scoring 9.3 compared to Reputation's 9.4. Users appreciate the comprehensive tools for gathering and analyzing customer feedback, which helps in improving service quality.
- Users say that Experience.com outperforms Reputation in AI Text Generation, with a score of 8.9 versus Reputation's 6.5. Reviewers highlight the advanced capabilities of Experience.com in generating relevant content, which saves time and enhances marketing efforts.
Pricing
Entry-Level Pricing
Experience.com
No pricing availableReputation
No pricing availableFree Trial
Experience.com
Free Trial is available
Reputation
No trial information availableRatings
Meets Requirements
9.4
292
9.1
1,942
Ease of Use
9.3
313
9.0
1,983
Ease of Setup
9.2
259
8.7
1,101
Ease of Admin
9.1
38
8.9
876
Quality of Support
9.2
264
8.9
1,732
Has the product been a good partner in doing business?
9.2
39
8.9
874
Product Direction (% positive)
9.4
299
8.9
1,917
Features by Category
Social Analytics
Not enough data
8.3(won by default)
235
Not enough data
8.5(won by default)
239
Not enough data
8.7(won by default)
246
Not enough data
8.4(won by default)
204
Not enough data
8.4(won by default)
209
Not enough data
8.1(won by default)
170
Not enough data
8.3(won by default)
188
Reports & Dashboards
Not enough data
8.7(won by default)
250
Not enough data
8.8(won by default)
247
Not enough data
8.7(won by default)
232
Not enough data
8.2(won by default)
158
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
9.2
19
Not enough data
9.2
18
Not enough data
9.2
19
Not enough data
Content Discovery
9.2
19
Not enough data
9.1
19
Not enough data
9.1
18
Not enough data
9.1
19
Not enough data
9.0
19
Not enough data
9.2
19
Not enough data
Generative AI
9.2
13
Not enough data
9.2
13
Not enough data
Segmentation
Feature Not Available
Not enough data
9.0
12
Not enough data
Targeting
8.5
12
Not enough data
8.8
13
Not enough data
Triggered Content
8.7
13
Not enough data
Feature Not Available
Not enough data
8.3
11
Not enough data
Personalized Content
8.8
11
Not enough data
8.8
10
Not enough data
Feature Not Available
Not enough data
Agentic AI - Personalization Engines
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Listing Management
9.4
20
8.2
298
|
Verified
9.5
17
8.3
302
|
Verified
9.4
17
8.0
302
9.1
16
8.1
320
|
Verified
Performance
9.7
17
8.4
345
|
Verified
9.4
18
8.7
369
|
Verified
Local Search Optimization
9.0
50
8.9
146
8.9
47
8.8
161
|
Verified
9.1
48
9.1
176
9.3
51
9.3
186
|
Verified
9.2
49
8.7
156
|
Verified
9.4
49
9.1
182
|
Verified
Platform Basics
9.1
36
9.2
238
8.9
38
8.8
226
Agentic AI - Competitive Intelligence
Not enough data
5.7
5
Platform Data
9.1
37
8.8
226
9.3
38
9.4
267
Feature Not Available
8.4
195
Platform Content
8.6
35
Feature Not Available
Platform Reporting
8.8
36
9.0
239
9.0
36
9.1
237
Content & Collaboration
Not enough data
8.8
386
Not enough data
8.4
366
Not enough data
8.4
321
Not enough data
8.4
323
Not enough data
8.7
369
Not enough data
8.3
312
Social Management
Not enough data
8.6
420
Not enough data
8.7
428
Not enough data
8.5
376
Not enough data
8.7
420
Not enough data
8.3
346
Not enough data
8.3
297
Not enough data
8.2
181
Agentic AI - Social Media Management
Not enough data
6.0
15
Not enough data
6.4
16
Not enough data
6.1
16
Not enough data
6.7
16
Not enough data
6.1
16
Not enough data
6.6
16
Not enough data
6.8
16
Analytics
9.2
126
8.8
569
9.2
127
8.9
596
9.1
124
8.8
550
8.6
118
8.2
484
Customization
8.5
117
8.4
478
8.3
112
8.2
461
8.8
113
8.6
489
8.7
109
8.4
470
Generative AI
9.0
103
Feature Not Available
8.8
107
Feature Not Available
Agentic AI - Experience Management
9.7
6
7.6
7
10.0
6
7.9
7
9.7
6
7.9
7
9.7
6
7.9
7
Collection
8.8
80
7.0
23
8.9
78
8.0
23
8.8
83
7.6
23
8.9
78
8.3
23
8.4
71
6.8
23
Agentic AI - Review Management
9.4
8
5.8
18
9.4
8
5.8
19
Moderation
Feature Not Available
7.3
22
Feature Not Available
7.3
22
Feature Not Available
7.4
22
Use Cases
8.4
72
7.3
21
8.4
74
7.4
20
8.8
78
7.5
20
Administration
8.1
72
6.0
20
8.4
73
7.6
20
8.7
71
7.9
21
8.9
72
7.8
20
Feature Not Available
6.0
20
Display Options
9.0
73
6.9
19
8.9
79
6.6
19
8.6
70
6.9
18
8.8
70
7.1
19
Generative AI
9.0
64
6.6
18
Survey Management
9.1
58
Not enough data
9.0
56
Not enough data
9.0
54
Not enough data
9.1
57
Not enough data
Survey Customization
8.9
52
Not enough data
9.1
55
Not enough data
8.9
54
Not enough data
8.5
48
Not enough data
Survey Insights
9.0
57
Not enough data
9.0
50
Not enough data
8.9
51
Not enough data
9.1
52
Not enough data
Agentic AI - Survey
9.3
10
Not enough data
9.3
10
Not enough data
9.3
10
Not enough data
Monitoring & Listening
Not enough data
8.9
242
Not enough data
8.5
189
Not enough data
8.7
174
Not enough data
8.7
150
Not enough data
8.7
162
Not enough data
8.5
154
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
8.8
240
Not enough data
9.0
247
Not enough data
9.0
183
Not enough data
8.7
154
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Process
Not enough data
8.7
360
Not enough data
8.4
342
Not enough data
8.4
317
Channels
Not enough data
9.0
373
Not enough data
9.1
408
Not enough data
8.4
314
Not enough data
8.5
327
Not enough data
8.7
337
Insight
Not enough data
9.1
405
Not enough data
9.1
428
Not enough data
Feature Not Available
Not enough data
8.6
349
Consumer Intelligence
9.3
132
9.0
1039
|
Verified
9.1
125
8.6
931
9.2
130
8.8
998
|
Verified
Reporting
8.1
112
Feature Not Available
8.8
120
8.6
914
|
Verified
9.3
127
9.1
1119
|
Verified
Media Monitoring
8.9
119
8.6
957
|
Verified
8.9
122
8.6
940
|
Verified
Feature Not Available
8.5
878
In-House Management
8.9
113
Feature Not Available
8.6
108
8.5
846
Generative AI
9.1
82
7.9
392
Agentic AI - Online Reputation Management
9.5
24
6.6
31
9.4
24
6.5
30
9.5
24
6.6
31
9.5
24
6.7
31
9.4
24
6.7
31
9.4
24
6.9
29
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Experience.com and Reputation are categorized as Multi-Location Marketing Platforms, Experience Management, Competitive Intelligence, Local Listing Management, Local SEO, Online Reputation Management, and Review Management
Unique Categories
Reputation is categorized as Social Customer Service, Social Media Analytics, Social Media Suites, Social Media Management, and Social Media Listening Tools
Reviews
Reviewers' Company Size
Experience.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Reputation
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
50.3%
Real Estate
25.6%
Banking
18.4%
Insurance
1.5%
Marketing and Advertising
0.9%
Other
3.3%
Automotive
27.8%
Real Estate
27.5%
Hospital & Health Care
11.7%
Marketing and Advertising
3.5%
Hospitality
3.3%
Other
26.2%
Discussions
What is Experience.com used for?
1 Comment
Official Response from Experience.com
Experience Management SoftwareRead more
Experience.com has no more discussions with answers
Can we possibly work with sites like INdeed.com or Glassdoor.com to set up profiles correctly?
2 Comments
AP
Yes! We can work with both at this time.Read more
What is the biggest negative of the platform?
2 Comments
DM
Honestly, the customer experience is just okay. The platform is pretty good for the most part, with the exception of a few bugs. Sales and Implementation...Read more
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