Users report that eSentire excels in its 24/7 support, with a score of 9.5, which reviewers mention provides them with peace of mind knowing they can reach out at any time. In contrast, Expel also offers strong support at 9.6, but some users feel that the response times could be improved during peak hours.
Reviewers mention that eSentire's proactive threat hunting feature, rated at 9.3, is particularly effective, allowing them to identify potential threats before they escalate. On the other hand, users on G2 note that Expel's proactive threat hunting, rated at 8.0, lacks the same level of depth and effectiveness, leading to some missed opportunities for early intervention.
G2 users highlight eSentire's automated investigation capabilities, scoring 8.8, as a standout feature that streamlines their security processes. Conversely, users report that Expel's automated investigation, rated at 9.0, is more user-friendly but may not provide the same level of detail in its findings.
Reviewers mention that eSentire's customizable reports, rated at 8.6, allow for tailored insights that meet their specific business needs, although some users feel the customization options could be more extensive. In comparison, Expel's customizable reports, rated at 7.8, are seen as less flexible, which can limit the usefulness of the data presented.
Users say that eSentire's rapid response time, rated at 9.3, is a critical factor in their decision-making, as it allows them to act quickly in the event of a security incident. Expel, with a score of 9.5, is praised for its speed as well, but some users feel that the communication during incidents could be clearer.
Reviewers mention that eSentire's application control feature, rated at 8.5, is effective but could benefit from more intuitive management tools. In contrast, users on G2 report that Expel's application control, rated at 7.6, is less robust, leading to challenges in managing application permissions effectively.
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eSentire
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MDR (managed detection and response) is a method or service whereas a third party vendor installs a monitoring solution to detect any malicious code or...Read more
What is managed detection and response?
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Managed Detection and Response (MDR) Explained
When a threat actor targets your organization to gain access in your environment and deploy a crippling...Read more
How does eSentire work?
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Not all MDR is created equal. eSentire is the Authority in Managed Detection and Response, protecting the critical data and applications of 1200+...Read more
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