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Compare Exotel Customer Communication Platform and Twilio 
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At a Glance
Market Segments
Mid-Market (45.3% of reviews)
Small-Business (50.9% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Exotel Customer Communication Platform
Star Rating
(86)4.3 out of 5
Market Segments
Mid-Market (45.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Browse all 3 pricing plansTwilio
Star Rating
(498)4.2 out of 5
Market Segments
Small-Business (50.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about TwilioSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Twilio excels in API Call Speed with a score of 8.3, making it a preferred choice for developers needing quick response times, while Exotel's API features are noted for their ease of integration, scoring 8.2, which is beneficial for businesses looking for seamless connectivity.
- Reviewers mention that Exotel shines in Ease of Setup with a score of 8.9, indicating a user-friendly onboarding process, whereas Twilio's score of 7.9 suggests that some users find the initial setup more complex.
- G2 users highlight that both platforms have a solid Quality of Support, each scoring 8.0, but Exotel stands out with a higher Ease of Admin score of 9.2, suggesting that users find it easier to manage their communication needs on Exotel.
- Users on G2 report that Twilio offers a wider variety of communication options, scoring 8.4 in Communication Varieties, which is crucial for businesses needing diverse channels, while Exotel focuses more on WhatsApp Messaging features, which some users find particularly useful for marketing.
- Reviewers mention that Twilio's HIPAA Compliance score of 8.5 is a significant advantage for healthcare-related businesses, while Exotel's GDPR Compliance score of 8.7 is appealing for companies operating in Europe, showcasing their strengths in security and compliance.
- Users say that Exotel's Community Support score of 6.8 indicates room for improvement in user engagement, while Twilio's overall support structure is perceived as more robust, providing a better partner experience with a score of 8.2.
Pricing
Entry-Level Pricing
Exotel Customer Communication Platform
No pricing availableTwilio
No pricing availableFree Trial
Exotel Customer Communication Platform
Free Trial is available
Twilio
Free Trial is available
Ratings
Meets Requirements
8.5
64
8.8
363
Ease of Use
8.8
64
8.2
368
Ease of Setup
8.9
39
7.7
207
Ease of Admin
9.2
36
7.9
195
Quality of Support
8.1
64
7.8
329
Has the product been a good partner in doing business?
8.6
36
8.1
186
Product Direction (% positive)
8.5
63
8.3
353
Features by Category
Functionality
9.3
5
8.0
107
|
Verified
9.3
5
8.3
105
|
Verified
9.7
5
8.3
104
|
Verified
Support
9.7
5
7.6
105
|
Verified
9.0
5
Feature Not Available
8.7
5
7.1
104
|
Verified
API Features
Not enough data
6.7
12
Not enough data
6.7
12
Not enough data
6.7
13
Not enough data
7.3
11
Not enough data
7.0
11
Security and Compliance
Not enough data
6.5
11
Not enough data
6.7
11
Not enough data
7.2
13
Not enough data
7.3
11
Basic Communication - Cloud PBX
Not enough data
4.7
5
Not enough data
5.0
5
Not enough data
5.0
5
Not enough data
5.7
5
Not enough data
5.3
5
Not enough data
5.3
5
Advanced Features - Cloud PBX
Not enough data
4.7
5
Not enough data
4.3
5
Not enough data
3.7
5
Not enough data
5.0
5
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Messaging - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Security / Verification - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics / Deliverability - RCS Business Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI - RCS Business Messaging
Not enough data
Not enough data
Categories
Categories
Shared Categories
Exotel Customer Communication Platform and Twilio are categorized as Communication Platform as a Service (CPaaS) and RCS Business Messaging
Unique Categories
Exotel Customer Communication Platform has no unique categories
Twilio is categorized as Video Platform as a Service (VPaaS), Cloud PBX Platforms, and WhatsApp Marketing
Reviews
Reviewers' Company Size
Exotel Customer Communication Platform
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twilio
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Education Management
12.8%
Financial Services
10.5%
Primary/Secondary Education
9.3%
Consumer Services
7.0%
Computer Software
7.0%
Other
53.5%
Computer Software
17.7%
Information Technology and Services
11.1%
Marketing and Advertising
6.8%
Internet
5.0%
Health, Wellness and Fitness
4.7%
Other
54.7%
Discussions
Exotel Customer Communication Platform has no discussions with answers
Is it possible to do automated skype message using twilio
2 Comments
PR
Right now Twilio doesn't support any integration with Skype as such. However you can use external services like integromat to integrate them.
Read more
Is twilio reliable?
1 Comment
LR
Never had an issue in more than 3 years using it that impacted my business in a significative wayRead more
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