Compare EV Reach and Zoho Assist 
Featured Products
At a Glance
Market Segments
Mid-Market (59.4% of reviews)
Small-Business (71.1% of reviews)
Entry-Level Pricing
No pricing available
$0 1 Remote Support Technician and 5 Unattended Computers
EV Reach
Star Rating
(432)4.5 out of 5
Market Segments
Mid-Market (59.4% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about EV ReachZoho Assist
Star Rating
(653)4.6 out of 5
Market Segments
Small-Business (71.1% of reviews)
Pros & Cons
Entry-Level Pricing
$0 1 Remote Support Technician and 5 Unattended Computers
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho Assist excels in user-friendliness, with many users appreciating its clean interface and straightforward setup process. One user highlighted how they can connect to a user's machine in just 10 seconds, making it a breeze to assist when issues arise.
- Users say that EV Reach stands out for its unified endpoint management, which allows for seamless integration of support and management tools. This feature significantly enhances workflow efficiency, especially for organizations needing to manage multiple devices.
- Reviewers mention that Zoho Assist offers a strong balance between powerful features and simplicity. Users have praised its capabilities for file transfer, multi-monitor navigation, and unattended access, all of which work reliably without unnecessary complexity.
- According to verified reviews, EV Reach provides robust diagnostic capabilities that allow for system-level fixes without disrupting the user experience. This is particularly beneficial for meeting service level agreements (SLAs) and reducing mean time to resolution (MTTR).
- G2 reviewers highlight that while both products offer quality support, Zoho Assist has a slight edge in overall satisfaction, reflected in its higher G2 Score. Users appreciate the consistent quality of support, which is crucial for maintaining productivity during remote assistance sessions.
- Users report that EV Reach is particularly effective for organizations with a mobile workforce, as it allows for effective remote control of external computers. This capability is especially valuable in educational settings, where connectivity is essential for both staff and students.
Pricing
Entry-Level Pricing
EV Reach
No pricing availableZoho Assist
Free Edition (free plan, free forever)
$0
1 Remote Support Technician and 5 Unattended Computers
1 Simultaneous Session
- Instant Chat
- Desktop App
- UAC Compatible
Free Trial
EV Reach
Free Trial is available
Zoho Assist
Free Trial is available
Ratings
Meets Requirements
9.0
372
9.2
539
Ease of Use
8.9
377
9.3
550
Ease of Setup
8.5
318
9.3
466
Ease of Admin
8.9
302
9.3
409
Quality of Support
8.9
326
8.9
454
Has the product been a good partner in doing business?
9.0
285
9.2
395
Product Direction (% positive)
9.0
376
9.3
533
Features by Category
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Productivity Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Presenter Tools
Not enough data
7.6
45
Not enough data
6.9
43
Not enough data
8.5
44
Not enough data
7.8
43
Conferencing Options
Not enough data
7.8
44
Not enough data
7.5
46
Not enough data
7.4
46
Application Tools
Not enough data
8.1
40
Not enough data
7.8
42
Not enough data
8.7
45
Agentic AI - Screen Sharing
Not enough data
6.3
22
ServiceNow Apps
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.1
138
9.2
211
8.4
133
8.5
197
7.8
115
8.3
174
8.8
134
9.3
205
8.9
125
8.5
178
8.9
134
8.6
184
Maintenance
8.9
134
8.6
183
7.9
112
8.2
164
Communication
8.2
131
8.5
181
6.5
101
7.3
148
6.8
100
7.1
150
7.5
100
7.9
149
Security
8.4
104
8.7
160
8.4
109
8.7
154
Device Support
7.4
108
8.3
165
8.0
113
8.8
175
7.8
112
8.8
169
Performance
8.4
126
8.4
162
Administration
Not enough data
8.9
9
Not enough data
8.8
8
Not enough data
8.8
8
Security
Not enough data
8.8
8
Not enough data
8.5
8
Analysis
6.6
98
Not enough data
Platform
7.4
111
Not enough data
9.0
173
Not enough data
7.7
114
Not enough data
7.6
130
Not enough data
Feature Not Available
Not enough data
Security
7.4
96
Not enough data
7.4
131
Not enough data
Feature Not Available
Not enough data
8.3
132
Not enough data
8.1
117
Not enough data
Agentic AI - Enterprise IT Management
7.8
6
Not enough data
7.5
6
Not enough data
7.2
6
Not enough data
7.2
6
Not enough data
7.4
7
Not enough data
6.9
6
Not enough data
6.7
6
Not enough data
Administration
8.8
189
Feature Not Available
8.4
167
8.3
193
8.5
177
8.1
193
8.2
133
8.1
175
8.1
133
8.2
175
8.7
169
9.2
221
8.6
161
8.5
205
Platform
7.9
140
8.7
201
6.7
107
8.3
190
8.4
167
Feature Not Available
9.2
194
9.2
216
Security
7.4
97
Feature Not Available
8.5
155
Feature Not Available
8.1
130
8.4
163
Categories
Categories
Shared Categories
EV Reach and Zoho Assist are categorized as Remote Support and Remote Desktop
Reviews
Reviewers' Company Size
EV Reach
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho Assist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.6%
Hospital & Health Care
9.4%
Financial Services
6.8%
Education Management
6.4%
Government Administration
6.1%
Other
56.6%
Information Technology and Services
26.4%
Computer & Network Security
7.9%
Computer Software
6.1%
Retail
2.5%
Computer Networking
2.5%
Other
54.8%
Alternatives
Discussions
How is this product priced?
2 Comments
AP
It is priced on version and how many people will be using Goverlan.Read more
Is this a Cloud-based solution or self-hosted? Is it secure?
2 Comments
TM
They have on-premise and cloud versions of the application. The cloud version would have cost us twice as much.Read more
Is this product designed to manage corporate internal endpoints or over-the-internet external endpoints?
2 Comments
Official Response from EV Reach
Both! Goverlan Reach is primarily designed to manage your corporate users and machines; however, you can optionally enable the support of external endpoints...Read more
The lag time to connect is REALLY slow. Anything I can do to improve that?
7 Comments
SC
Cindy, what you call "lag time" to connect to as Zoho Assist is something that I also experience daily while managing 100+ computers IT infrastructure and I...Read more
Will connection times be improved.
1 Comment
GD
Paul this could also be caused by the actual desktop/server that has the agent installed. Generally, Zoho Assist agent depends on DNS to reach Zoho Assist...Read more
Is there an app that runs where I ca connect with my account without using browser.
1 Comment
Official Response from Zoho Assist
Yes, you can use the Zoho Assist Desktop App to conduct sessions. Log in to https://assist.zoho.com, click on Downloads (from the top right corner) , and...Read more
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