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Compare EV Reach and LogMeIn Rescue 
Featured Products
At a Glance
Market Segments
Mid-Market (59.3% of reviews)
Mid-Market (39.7% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
EV Reach
Star Rating
(431)4.5 out of 5
Market Segments
Mid-Market (59.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about EV ReachLogMeIn Rescue
Star Rating
(198)4.6 out of 5
Market Segments
Mid-Market (39.7% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about LogMeIn RescueSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that EV Reach excels in providing a unified endpoint management experience, which significantly enhances workflow efficiency. Users appreciate the centralized console that integrates various support and management tools, making it easier to handle complex issues without disrupting user experience.
- Users say LogMeIn Rescue is particularly effective for remote access, especially in work-from-home scenarios. Reviewers highlight its versatility and ease of use, allowing IT professionals to connect to machines seamlessly and resolve issues without needing physical interaction.
- According to verified reviews, EV Reach has a higher overall satisfaction score compared to LogMeIn Rescue, indicating that users feel more positively about their experience with the platform. This is reflected in the recent feedback praising its performance and rapid access capabilities.
- Reviewers mention that while LogMeIn Rescue offers impressive security features and is easy to manage, it falls short in certain areas like session recording and unattended access compared to EV Reach. Users have noted that these features are crucial for their operational needs.
- G2 reviewers highlight that EV Reach's ability to run diagnostics and implement system-level fixes is a standout feature, which helps meet service level agreements (SLAs) and reduces mean time to resolution (MTTR). This capability is particularly valued in environments where quick problem resolution is essential.
- Users express that while both products have their strengths, LogMeIn Rescue's recent feedback indicates a need for improvement in multi-session handling and mobile device access, areas where EV Reach has received more favorable reviews. This suggests that EV Reach may be better suited for users requiring robust remote support capabilities.
Pricing
Entry-Level Pricing
EV Reach
No pricing availableLogMeIn Rescue
No pricing availableFree Trial
EV Reach
Free Trial is available
LogMeIn Rescue
Free Trial is available
Ratings
Meets Requirements
9.0
371
9.3
159
Ease of Use
8.9
376
9.2
159
Ease of Setup
8.5
317
9.1
93
Ease of Admin
8.9
301
9.0
82
Quality of Support
8.9
325
8.8
142
Has the product been a good partner in doing business?
8.9
284
9.0
78
Product Direction (% positive)
9.0
375
8.5
149
Features by Category
Ticket and Case Management
Not enough data
8.7
52
|
Verified
Not enough data
8.6
50
|
Verified
Not enough data
9.0
54
|
Verified
Not enough data
Feature Not Available
Not enough data
9.2
42
Not enough data
9.2
59
|
Verified
Not enough data
9.0
47
|
Verified
Not enough data
Feature Not Available
Generative AI
Not enough data
8.0
11
Not enough data
8.6
11
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
8.8
55
|
Verified
Not enough data
8.6
46
Not enough data
9.2
66
|
Verified
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform
Not enough data
8.6
36
|
Verified
Not enough data
8.9
36
|
Verified
Not enough data
9.1
37
|
Verified
Not enough data
9.0
28
|
Verified
Not enough data
8.9
54
|
Verified
Not enough data
8.9
53
|
Verified
ServiceNow Apps
Not enough data
9.2
6
Not enough data
8.3
6
Agentic AI - ServiceNow Store Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.1
138
9.7
46
8.4
133
9.6
45
7.8
115
9.1
42
8.8
133
9.1
39
8.9
125
9.2
43
8.9
134
8.9
43
Maintenance
8.9
134
9.3
43
7.9
111
8.8
33
Communication
8.2
131
9.2
43
6.5
101
8.1
32
6.8
100
8.0
34
7.5
100
8.9
40
Security
8.4
104
9.3
40
8.4
109
9.0
39
Device Support
7.4
108
8.3
40
8.0
113
8.8
39
7.8
112
8.7
41
Performance
8.4
126
9.0
43
Administration
Not enough data
9.4
8
Not enough data
9.0
7
Not enough data
9.2
8
Security
Not enough data
9.5
7
Not enough data
8.3
6
Remote Support - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Platform - Remote Video Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
Not enough data
8.7
25
Not enough data
8.8
26
Not enough data
8.5
29
Not enough data
8.3
33
Not enough data
8.6
28
Reporting
Not enough data
8.8
39
Not enough data
8.8
39
Not enough data
8.8
27
Access & Usability
Not enough data
8.5
35
Not enough data
8.9
36
Not enough data
9.0
29
Not enough data
9.1
31
Agentic AI - Service Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
6.6
98
Not enough data
Platform
7.4
111
Not enough data
9.0
173
Not enough data
7.7
114
Not enough data
7.6
130
Not enough data
Feature Not Available
Not enough data
Security
7.4
96
Not enough data
7.4
131
Not enough data
Feature Not Available
Not enough data
8.3
132
Not enough data
8.1
117
Not enough data
Agentic AI - Enterprise IT Management
7.8
6
Not enough data
7.5
6
Not enough data
7.2
6
Not enough data
7.2
6
Not enough data
7.4
7
Not enough data
6.9
6
Not enough data
6.7
6
Not enough data
Administration
8.8
189
9.0
59
8.4
167
8.9
48
8.5
177
8.9
58
8.2
133
9.0
56
8.1
133
9.4
60
8.7
169
9.3
58
8.6
161
9.2
64
Platform
7.9
140
9.4
58
6.7
107
8.5
50
8.4
167
9.2
52
9.2
194
9.4
63
Security
7.4
97
9.4
39
8.5
155
9.3
45
8.1
130
9.2
44
Categories
Categories
Shared Categories
EV Reach and LogMeIn Rescue are categorized as Remote Support and Remote Desktop
Unique Categories
EV Reach is categorized as Enterprise IT Management
LogMeIn Rescue is categorized as ServiceNow Store Apps, Service Desk, Help Desk, Co-Browsing, and Remote Video Support
Reviews
Reviewers' Company Size
EV Reach
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
LogMeIn Rescue
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.7%
Hospital & Health Care
9.5%
Financial Services
6.9%
Education Management
6.4%
Government Administration
6.1%
Other
56.5%
Information Technology and Services
23.8%
Computer Software
10.3%
Computer & Network Security
5.9%
Accounting
4.3%
Financial Services
3.2%
Other
52.4%
Alternatives
Discussions
How is this product priced?
2 Comments
AP
It is priced on version and how many people will be using Goverlan.Read more
Is this a Cloud-based solution or self-hosted? Is it secure?
2 Comments
TM
They have on-premise and cloud versions of the application. The cloud version would have cost us twice as much.Read more
Is this product designed to manage corporate internal endpoints or over-the-internet external endpoints?
2 Comments
Official Response from EV Reach
Both! Goverlan Reach is primarily designed to manage your corporate users and machines; however, you can optionally enable the support of external endpoints...Read more
What version of Mac OS is preferred for remote connections?
1 Comment
CB
LogMeIn just came out with the new beta version to run on Catalina. I usually wait for the final but tested the beta and have not found any issues with it. ...Read more
LogMeIn Rescue has no more discussions with answers
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