Compare EV Reach and Freshservice 
Featured Products
At a Glance
Market Segments
Mid-Market (59.3% of reviews)
Mid-Market (62.2% of reviews)
Entry-Level Pricing
No pricing available
$19.00
EV Reach
Star Rating
(433)4.5 out of 5
Market Segments
Mid-Market (59.3% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about EV ReachFreshservice
Star Rating
(1,315)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansEV Reach vs Freshservice
When assessing the two solutions, reviewers found Freshservice easier to use, set up, and administer. Reviewers also preferred doing business with Freshservice overall.
- Reviewers felt that EV Reach meets the needs of their business better than Freshservice.
- When comparing quality of ongoing product support, reviewers felt that Freshservice is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Freshservice over EV Reach.
Pricing
Entry-Level Pricing
EV Reach
No pricing availableFreshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Free Trial
EV Reach
Free Trial is available
Freshservice
Free Trial is available
Ratings
Meets Requirements
9.0
373
8.9
1,172
Ease of Use
8.9
378
9.2
1,175
Ease of Setup
8.5
319
8.8
959
Ease of Admin
8.9
302
9.0
959
Quality of Support
8.9
327
9.0
1,132
Has the product been a good partner in doing business?
9.0
285
9.1
934
Product Direction (% positive)
9.0
377
9.5
1,159
Features by Category
Administration
Not enough data
8.6
321
|
Verified
Not enough data
8.4
345
|
Verified
Not enough data
8.4
373
|
Verified
Service Desk
Not enough data
9.4
403
|
Verified
Not enough data
9.1
376
|
Verified
Not enough data
8.8
369
|
Verified
Management
Not enough data
8.5
312
|
Verified
Not enough data
8.9
318
|
Verified
Not enough data
8.8
282
|
Verified
Not enough data
8.5
286
|
Verified
Not enough data
8.1
229
|
Verified
Functionality
Not enough data
9.4
334
|
Verified
Not enough data
8.7
270
|
Verified
Not enough data
8.7
267
|
Verified
Not enough data
8.8
303
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.9
8
Not enough data
6.9
8
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
8.1
9
Not enough data
8.0
9
Monitoring
Not enough data
8.3
268
|
Verified
Not enough data
8.6
304
|
Verified
Not enough data
8.8
321
|
Verified
Not enough data
6.1
26
Management Tools
Not enough data
9.0
342
|
Verified
Not enough data
8.9
332
Not enough data
8.5
296
|
Verified
Generative AI
Not enough data
7.8
137
Not enough data
7.8
136
Agentic AI - Incident Management
Not enough data
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Administration
9.1
138
Not enough data
8.4
133
Not enough data
7.8
115
Not enough data
8.8
134
Not enough data
8.9
125
Not enough data
8.9
134
Not enough data
Maintenance
8.9
134
Not enough data
7.9
112
Not enough data
Communication
8.2
131
Not enough data
6.5
101
Not enough data
6.8
100
Not enough data
7.5
100
Not enough data
Security
8.4
104
Not enough data
8.4
109
Not enough data
Device Support
7.4
108
Not enough data
8.0
113
Not enough data
7.8
112
Not enough data
Performance
8.4
127
Not enough data
Generative AI
Not enough data
7.2
76
Self-Service Experience
Not enough data
8.4
138
Not enough data
8.7
133
Not enough data
7.1
113
Not enough data
7.6
115
Not enough data
8.2
134
Self-Service Platform
Not enough data
8.5
135
Not enough data
8.7
139
Not enough data
7.1
108
Not enough data
8.1
130
Agentic AI - Customer Self-Service
Not enough data
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Generative AI
Not enough data
7.7
70
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Incident Management
Not enough data
9.1
737
Not enough data
8.9
740
Not enough data
9.0
794
Not enough data
8.6
730
Not enough data
8.6
694
Reporting
Not enough data
8.6
775
Not enough data
8.2
638
Not enough data
8.2
617
Access & Usability
Not enough data
8.4
703
Not enough data
8.9
726
Not enough data
8.5
551
Not enough data
8.7
563
Agentic AI - Service Desk
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Analysis
6.6
98
7.6
175
Platform
7.4
111
8.3
231
9.0
173
8.2
214
7.7
114
8.7
257
7.6
130
8.4
285
Feature Not Available
8.7
317
Security
7.4
96
7.8
180
7.4
131
7.0
109
Feature Not Available
7.5
168
8.3
132
8.9
285
8.1
117
8.8
288
Agentic AI - Enterprise IT Management
7.8
6
Not enough data
7.5
6
Not enough data
7.2
6
Not enough data
7.2
6
Not enough data
7.4
7
Not enough data
6.9
6
Not enough data
6.7
6
Not enough data
Administration
8.8
189
Not enough data
8.4
167
Not enough data
8.5
177
Not enough data
8.2
133
Not enough data
8.1
133
Not enough data
8.7
169
Not enough data
8.6
161
Not enough data
Platform
7.9
140
Not enough data
6.7
107
Not enough data
8.4
167
Not enough data
9.2
194
Not enough data
Security
7.4
97
Not enough data
8.5
155
Not enough data
8.1
130
Not enough data
Categories
Categories
Shared Categories
EV Reach and Freshservice are categorized as Enterprise IT Management
Unique Categories
EV Reach is categorized as Remote Support and Remote Desktop
Freshservice is categorized as IT Service Management (ITSM) Tools, IT Asset Management, IT Alerting, Incident Management, Service Desk, Customer Self-Service, and Configuration Management
Reviews
Reviewers' Company Size
EV Reach
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.6%
Hospital & Health Care
9.4%
Financial Services
6.8%
Education Management
6.4%
Government Administration
6.1%
Other
56.7%
Information Technology and Services
19.7%
Computer Software
5.6%
Construction
4.4%
Education Management
3.6%
Hospital & Health Care
3.5%
Other
63.3%
Alternatives
Discussions
How is this product priced?
2 Comments
AP
It is priced on version and how many people will be using Goverlan.Read more
Is this a Cloud-based solution or self-hosted? Is it secure?
2 Comments
TM
They have on-premise and cloud versions of the application. The cloud version would have cost us twice as much.Read more
Is this product designed to manage corporate internal endpoints or over-the-internet external endpoints?
2 Comments
Official Response from EV Reach
Both! Goverlan Reach is primarily designed to manage your corporate users and machines; however, you can optionally enable the support of external endpoints...Read more
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
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