Best AI IT Agents Software
AI IT agents are autonomous AI agents that manage and optimize IT operations and support processes, deeply integrated with IT service management (ITSM) systems, knowledge bases, and workflows to autonomously resolve tickets, detect incidents, classify issues, and escalate complex problems to human IT staff while delivering specialized, high-quality IT support interactions.
Core Capabilities of AI IT AgentsTo qualify for inclusion in the AI IT Agents category, a product must:
IT operations teams use AI IT agents to scale support capabilities and reduce downtime through autonomous, intelligent ticket and incident management. Common use cases include:
AI IT agents offer specialized, ITSM-embedded functionality that sets them apart from broader bot platforms and standard chatbot software, which may offer basic conversational abilities without deep IT system integration or autonomous task execution. They also differ from general AI agents for business operations by being tailored specifically for IT use cases with deep integrations into ITSM platforms and workflow management tools.
Insights from G2 Reviews on AI IT AgentsAccording to G2 review data, users highlight autonomous ticket resolution and proactive issue detection as the most impactful capabilities. IT teams frequently cite reductions in mean time to resolution and improved support team efficiency as primary outcomes of adoption.
Featured AI IT Agents Software At A Glance
G2 takes pride in showing unbiased reviews on user satisfaction in our ratings and reports. We do not allow paid placements in any of our ratings, rankings, or reports. Learn about our scoring methodologies.
ServiceNow AI Agents act autonomously to get work done across IT, CRM, Employee Experience, Risk & Security, and App Development. They proactively solve problems, drive exponential productivity, a
53,720 Twitter followers
The first and only Agentic AI platform for IT management, offers a digital workforce of AI agents that proactively and autonomously support your entire IT operation. Atera’s all-in-one IT management
Atera is an all-in-one IT platform that combines automation and AI to manage tasks such as patching, ticketing, remote access, and inventory management. Users like Atera's user-friendly interface, its ability to solve problems before they arise, the customizable dashboard, the licensing structure that counts by tech and not by endpoint, and the impressive product stack. Users mentioned that the mobile app experience needs improvement, the reporting seems to be behind a pay wall, the ticket history can be frustrating, and the initial setup for some scripts isn’t very easy to complete.
1,675 Twitter followers
Harmony is an AI-first enterprise service management platform designed to operate autonomously. At its core, Harmony is an intelligent AI help desk agent powered by dozens of out-of-the-box and proact
Guru is the AI Source of Truth for your company—an AI knowledge platform that connects everything your teams know, makes it accessible everywhere you work, and keeps it accurate automatically. Guru un
Guru,aI is a knowledge management platform designed to facilitate content consumption and organization, with a focus on seamless integration and AI-powered features. Reviewers frequently mention the intuitive interface, user-friendly experience, and the platform's ability to directly contribute to daily workflows through its smart suggestions and search features. Reviewers noted challenges with content creation and organization, particularly for large organizations with extensive existing documentation, and slow customer support response times.
4,268 Twitter followers
Console is the AI-powered IT automation platform that helps companies automate 50%+ of internal support requests before they ever reach a human. It connects to tools like your identity provider, ticke
Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfac
5,778 Twitter followers
Aisera delivers an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilitie
Aisera is a program that combines conversational AI with workflow automation to manage customer interactions and incident responses across various sectors including Finance, HR, and IT. Users frequently mention the efficiency of automated ticket handling, the system's understanding of plain language, seamless integration with other tools, and the helpful analytics dashboard that aids in process planning and improvement. Reviewers mentioned the complexity of the onboarding process, the need for constant fine-tuning, slow customer support, opaque pricing, and extra charges for setup or expansion.
55,225 Twitter followers
Rezolve.ai is the next evolution in ITSM, harnessing the power of Generative AI to turn support teams into AITSM heroes. It delivers a quantum leap in employee productivity—often by up to 5%. Mergin
456 Twitter followers
Lyzr.ai is an enterprise AI agent platform designed to assist organizations in the design, deployment, and operation of autonomous and semi-autonomous agents across various business functions, includi
MeBeBot is an AI-driven platform that streamlines the entire employee journey by providing instant, accurate, and consistent answers to HR, IT, and Operations questions. Integrated directly into exist
34 Twitter followers
IllumiDesk AI is a comprehensive software solution designed to enhance organizational knowledge management through advanced artificial intelligence capabilities. By seamlessly integrating with existin
LivePerson is the enterprise leader in digital customer conversations. Our digital customer conversation platform is trusted by the world’s biggest brands to accelerate their contact center transforma
LivePerson is a customer service platform that uses conversational AI to automate customer interactions across multiple channels. Users like LivePerson's ability to handle large volumes of routine inquiries quickly, its robust analytics on customer interactions, and its seamless integration with multiple platforms, which improves overall responsiveness and operational efficiency. Reviewers experienced difficulties with the initial setup of LivePerson, finding it complex and time-consuming, and some customers feel the costs may be high relative to perceived value, especially for smaller operations.
10,805 Twitter followers
Resolve is creating the future of agentic automation and orchestration for IT teams to drive resilience, agility, and innovation across the business. The Resolve platform gives IT and network opera
Founded in 2018, Leena AI is the world’s largest independent employee‐facing agentic AI-based Assistant, serving hundreds of enterprises worldwide. Its Agentic AI platform empowers employees to acce
366 Twitter followers
IntelePeer empowers businesses to elevate their brands through exceptional customer experiences. With the only full-stack conversational AI platform, we automate interactions by: * Delivering human
