# EspoCRM vs Positive User Comparison

| | EspoCRM | Positive User | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 30 | 50 | 
| **Largest Market Segment** | Small-Business (65.4% of reviews) | Small-Business (78.0% of reviews) | 
| **Entry Level Price** | $395.00 | €69.00 1 Seat Per Month | 

---
## Top Pros & Cons

### EspoCRM

Pros:
- Automation AI (2 reviews)
- Easy Customization (2 reviews)

Cons:
- Email Issues (1 reviews)
- Expertise Required (1 reviews)

### Positive User

Pros:
- Automation (3 reviews)
- Automation Features (3 reviews)

Cons:
- Automation Complexity (3 reviews)
- Automation Issues (2 reviews)

---
## Ratings Comparison
| Rating | EspoCRM | Positive User | 
|---|---|---|
  | **Meets Requirements** | 9.1 (20 reviews) | 8.2 (40 reviews) | 
  | **Ease of Use** | 8.5 (20 reviews) | 8.5 (40 reviews) | 
  | **Ease of Setup** | 8.9 (14 reviews) | 8.5 (19 reviews) | 
  | **Ease of Admin** | 8.7 (9 reviews) | 9.2 (17 reviews) | 
  | **Quality of Support** | 8.2 (19 reviews) | 8.7 (38 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.0 (10 reviews) | 8.3 (17 reviews) | 
  | **Product Direction (% positive)** | 8.8 (20 reviews) | 8.7 (36 reviews) | 

---
## Pricing

### EspoCRM

#### Entry-Level Pricing

Plan: Advanced Pack

Price: $395.00

Description: Advanced Pack is an official add-on for EspoCRM.


Key Features:
- Reports
- Workflows
- Business Process Management

[Browse all 4 editions](https://www.g2.com/products/espocrm/pricing)

#### Free Trial

No

### Positive User

#### Entry-Level Pricing

Plan: Campaigns                                      

Price: €69.00 1 Seat Per Month

Description: A focused solution for teams that send email campaigns. 
Includes email marketing, A/B testing, drag-and-drop Studio, and basic contact management — everything you need to start engaging your audience. 

Key Features:
- Email Marketing
- SMS Marketing
- Whatsapp Marketing

[Browse all 4 editions](https://www.g2.com/products/positive-user/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **EspoCRM** | 8.6/10 | 17 |
| **Positive User** | 7.8/10 | 12 |

#### Sales Force Automation

| Feature | EspoCRM | Positive User | 
|---|---|---|
| **Contact & Account Management** | 9.0 (14 reviews) | 6.9 (8 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | 8.5 (12 reviews) | 8.1 (8 reviews) ✓ Verified | 
| **Task / Activity Management** | 9.1 (13 reviews) | 8.5 (8 reviews) ✓ Verified | 
| **Territory & Quota Management** | Feature Not Available | Not enough data | 
| **Desktop Integration** | Feature Not Available | 8.6 (6 reviews) ✓ Verified | 
| **Product & Price List Management** | Feature Not Available | 6.4 (6 reviews) ✓ Verified | 
| **Quote & Order Management** | 8.1 (9 reviews) | 6.7 (5 reviews) ✓ Verified | 
| **Customer Contract Management** | Feature Not Available | 7.2 (6 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | EspoCRM | Positive User | 
|---|---|---|
| **Email Marketing** | 7.7 (10 reviews) | 8.6 (7 reviews) ✓ Verified | 
| **Campaign Management** | 7.8 (10 reviews) | 8.3 (8 reviews) ✓ Verified | 
| **Lead Management** | 9.4 (12 reviews) | 9.0 (8 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 8.9 (9 reviews) | 9.7 (5 reviews) ✓ Verified | 

#### Customer Support

| Feature | EspoCRM | Positive User | 
|---|---|---|
| **Case Management** | 8.3 (10 reviews) | 7.5 (8 reviews) ✓ Verified | 
| **Customer Support Portal** | Feature Not Available | 9.0 (8 reviews) ✓ Verified | 
| **Knowledge Base** | Feature Not Available | 8.3 (9 reviews) ✓ Verified | 
| **Call Center Features** | 7.5 (6 reviews) | 7.2 (6 reviews) ✓ Verified | 
| **Support Analytics** | Feature Not Available | 7.6 (7 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | EspoCRM | Positive User | 
|---|---|---|
| **Reporting** | 9.4 (9 reviews) | 7.1 (8 reviews) ✓ Verified | 
| **Dashboards** | 9.2 (12 reviews) | 7.6 (9 reviews) ✓ Verified | 
| **Forecasting** | 8.5 (8 reviews) | 7.4 (7 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | EspoCRM | Positive User | 
|---|---|---|
| **Social Collaboration Features** | 8.3 (9 reviews) | 7.8 (6 reviews) | 
| **Social Network Integration** | Feature Not Available | 7.5 (6 reviews) | 
| **Mobile User Support** | 8.8 (8 reviews) | Not enough data | 

#### Platform

| Feature | EspoCRM | Positive User | 
|---|---|---|
| **Customization** | 8.9 (11 reviews) | Not enough data | 
| **Workflow Capability** | 9.4 (11 reviews) | 9.3 (5 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.1 (9 reviews) | 9.4 (6 reviews) ✓ Verified | 
| **Internationalization** | 8.9 (9 reviews) | Not enough data | 
| **Sandbox / Test Environments** | Feature Not Available | Not enough data | 
| **Document & Content Mgmt.** | 8.7 (9 reviews) | Not enough data | 
| **Performance and Reliability** | 8.5 (9 reviews) | 7.2 (6 reviews) ✓ Verified | 
| **Output Document Generation** | Feature Not Available | Not enough data | 

#### Integration

| Feature | EspoCRM | Positive User | 
|---|---|---|
| **Data Import & Export Tools** | 7.9 (8 reviews) | 8.6 (6 reviews) ✓ Verified | 
| **Integration APIs** | 8.5 (8 reviews) | 7.8 (6 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | Feature Not Available | 7.2 (6 reviews) ✓ Verified | 

#### Generative AI

| Feature | EspoCRM | Positive User | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

#### Agentic AI - CRM

| Feature | EspoCRM | Positive User | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Email Marketing

| Product | Score | Reviews |
|---|---|---|
| **EspoCRM** | N/A | N/A |
| **Positive User** | N/A | N/A |

#### Email Marketing

| Feature | EspoCRM | Positive User | 
|---|---|---|
| **Email and Mobile Preview** | Not enough data | Not enough data | 
| **Manage Email Lists** | Not enough data | Not enough data | 
| **High-Volume Sending** | Not enough data | Not enough data | 
| **Building and Personalizing Emails** | Not enough data | Not enough data | 
| **Sending Outbound Emails** | Not enough data | Not enough data | 
| **Manage Email Deliverability** | Not enough data | Not enough data | 
| **Automated Email Responses** | Not enough data | Not enough data | 
| **Multi-user Account** | Not enough data | Not enough data | 
| **Surveys** | Not enough data | Not enough data | 

#### Reporting & Analytics

| Feature | EspoCRM | Positive User | 
|---|---|---|
| **A/B Testing** | Not enough data | Not enough data | 
| **Basic Reporting** | Not enough data | Not enough data | 

#### Generative AI

| Feature | EspoCRM | Positive User | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Email Marketing

| Feature | EspoCRM | Positive User | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### Integration

| Feature | EspoCRM | Positive User | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | Not enough data | 
| **Integration APIs** | Not enough data | Not enough data | 
| **Breadth of Partner Applications** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **E-Commerce Integration** | Not enough data | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **EspoCRM** | N/A | N/A |
| **Positive User** | 8.6/10 | 13 |

#### Email Marketing

| Feature | EspoCRM | Positive User | 
|---|---|---|
| **Building and Personalizing Emails** | Not enough data | 9.0 (10 reviews) ✓ Verified | 
| **Sending Outbound Emails** | Not enough data | 8.8 (8 reviews) ✓ Verified | 
| **Manage Email Deliverability** | Not enough data | 8.5 (9 reviews) ✓ Verified | 
| **Automated Email Responses** | Not enough data | 8.3 (8 reviews) ✓ Verified | 

#### Online Marketing

| Feature | EspoCRM | Positive User | 
|---|---|---|
| **Landing Pages and Forms** | Not enough data | 9.2 (6 reviews) ✓ Verified | 
| **Dynamic Content** | Not enough data | 8.9 (6 reviews) ✓ Verified | 
| **A/B Testing** | Not enough data | 8.9 (6 reviews) ✓ Verified | 
| **Mobile Optimized** | Not enough data | 9.2 (6 reviews) ✓ Verified | 
| **Search Tracking and Optimization** | Not enough data | 8.9 (6 reviews) | 

#### Lead Management

| Feature | EspoCRM | Positive User | 
|---|---|---|
| **Marketing Lead Database** | Not enough data | 9.2 (6 reviews) ✓ Verified | 
| **Data Quality Management** | Not enough data | 9.3 (5 reviews) ✓ Verified | 
| **Segmentation** | Not enough data | 8.1 (7 reviews) ✓ Verified | 
| **Lead Scoring and Grading** | Not enough data | 8.1 (6 reviews) ✓ Verified | 
| **Lead Nurturing** | Not enough data | 8.5 (8 reviews) ✓ Verified | 
| **Online Behavior Tracking** | Not enough data | 9.2 (6 reviews) ✓ Verified | 
| **Automated Alerts and Tasks** | Not enough data | 9.7 (5 reviews) ✓ Verified | 
| **CRM Lead Integration** | Not enough data | 9.2 (8 reviews) ✓ Verified | 

#### Campaign Management

| Feature | EspoCRM | Positive User | 
|---|---|---|
| **Program Management** | Not enough data | 8.1 (8 reviews) ✓ Verified | 
| **Event / Webinar Marketing** | Not enough data | 7.1 (7 reviews) | 
| **Calendaring** | Not enough data | 7.9 (8 reviews) ✓ Verified | 
| **Budgeting** | Not enough data | 6.7 (6 reviews) | 

#### Social

| Feature | EspoCRM | Positive User | 
|---|---|---|
| **Social Listening** | Not enough data | 8.6 (7 reviews) | 
| **Social Sharing** | Not enough data | 8.3 (8 reviews) ✓ Verified | 
| **Social Campaigns** | Not enough data | 9.2 (8 reviews) ✓ Verified | 
| **Social Media Engagement** | Not enough data | 8.8 (8 reviews) ✓ Verified | 
| **Social Media Advertising** | Not enough data | 8.8 (7 reviews) | 

#### Reporting & Analytics

| Feature | EspoCRM | Positive User | 
|---|---|---|
| **Basic Reporting** | Not enough data | 7.7 (8 reviews) ✓ Verified | 
| **Web Analytics** | Not enough data | 9.0 (8 reviews) ✓ Verified | 
| **ROI Analytics** | Not enough data | 9.4 (6 reviews) ✓ Verified | 
| **Revenue Analytics** | Not enough data | 9.4 (6 reviews) ✓ Verified | 
| **SEO / Keyword Analytics** | Not enough data | 8.7 (5 reviews) | 

#### Platform

| Feature | EspoCRM | Positive User | 
|---|---|---|
| **Customization ** | Not enough data | Not enough data | 
| **Workflow Capability** | Not enough data | 9.0 (5 reviews) ✓ Verified | 
| **User, Role, and Access Management** | Not enough data | 9.3 (5 reviews) ✓ Verified | 
| **Internationalization** | Not enough data | Not enough data | 
| **Sandbox / Test Environments** | Not enough data | Not enough data | 
| **Performance and Reliability** | Not enough data | Not enough data | 
| **Output Document Generation** | Not enough data | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | EspoCRM | Positive User | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Integration

| Feature | EspoCRM | Positive User | 
|---|---|---|
| **Data Import & Export Tools** | Not enough data | 7.8 (6 reviews) ✓ Verified | 
| **Integration APIs** | Not enough data | 7.5 (6 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | Not enough data | 8.0 (5 reviews) ✓ Verified | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **EspoCRM** | N/A | N/A |
| **Positive User** | N/A | N/A |

#### Lead Generation

| Feature | EspoCRM | Positive User | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### Push Notification

| Product | Score | Reviews |
|---|---|---|
| **EspoCRM** | N/A | N/A |
| **Positive User** | N/A | N/A |

#### Campaigns

| Feature | EspoCRM | Positive User | 
|---|---|---|
| **Customize** | Not enough data | Not enough data | 
| **Scheduling** | Not enough data | Not enough data | 
| **Retarget** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 

#### Analytics

| Feature | EspoCRM | Positive User | 
|---|---|---|
| **Campaign Performance** | Not enough data | Not enough data | 
| **Audience Insights** | Not enough data | Not enough data | 

#### Optimization

| Feature | EspoCRM | Positive User | 
|---|---|---|
| **A/B Testing** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 
| **Rich Notifications** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Push Notification

| Feature | EspoCRM | Positive User | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **EspoCRM** | N/A | N/A |
| **Positive User** | 8.6/10 | 8 |

#### Generative AI

| Feature | EspoCRM | Positive User | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | EspoCRM | Positive User | 
|---|---|---|
| **Pop-up Chat** | Not enough data | 9.4 (6 reviews) ✓ Verified | 
| **Notifications** | Not enough data | 9.4 (6 reviews) ✓ Verified | 
| **Targeted Emails** | Not enough data | 8.6 (7 reviews) ✓ Verified | 
| **In-App Messaging** | Not enough data | 9.7 (5 reviews) ✓ Verified | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | EspoCRM | Positive User | 
|---|---|---|
| **Customization ** | Not enough data | 9.3 (5 reviews) ✓ Verified | 
| **Conversation Archiving** | Not enough data | 8.9 (6 reviews) ✓ Verified | 
| **Lead Development** | Not enough data | 8.1 (6 reviews) ✓ Verified | 
| **Knowledge Base** | Not enough data | 7.9 (7 reviews) ✓ Verified | 
| **Team Inbox ** | Not enough data | 7.5 (8 reviews) ✓ Verified | 
| **Customer Profiles** | Not enough data | 7.6 (7 reviews) ✓ Verified | 

### Visitor Identification

| Product | Score | Reviews |
|---|---|---|
| **EspoCRM** | N/A | N/A |
| **Positive User** | N/A | N/A |

#### Agentic AI - Visitor Identification

| Feature | EspoCRM | Positive User | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to EspoCRM (1):** [Email Marketing Software](https://www.g2.com/categories/email-marketing)

**Unique to Positive User (4):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Visitor Identification Software](https://www.g2.com/categories/visitor-identification), [Push Notification Software](https://www.g2.com/categories/push-notification)


---
## Reviewer Demographics

### By Company Size

| Segment | EspoCRM | Positive User | 
|---|---|---|
| **Small-Business** | 65.4% | 78.0% | 
| **Mid-Market** | 26.9% | 16.0% | 
| **Enterprise** | 7.7% | 6.0% | 

### By Industry

#### EspoCRM

- **Marketing and Advertising:** 16.7%
- **Information Technology and Services:** 16.7%
- **Computer Software:** 12.5%
- **Computer & Network Security:** 8.3%
- **Telecommunications:** 4.2%
- **Motion Pictures and Film:** 4.2%
- **Mechanical or Industrial Engineering:** 4.2%
- **Management Consulting:** 4.2%
- **Industrial Automation:** 4.2%
- **Furniture:** 4.2%
- **Other:** 20.8%

#### Positive User

- **Marketing and Advertising:** 20.8%
- **Computer Software:** 12.5%
- **Information Technology and Services:** 12.5%
- **Internet:** 8.3%
- **Accounting:** 6.3%
- **Hospitality:** 6.3%
- **Human Resources:** 4.2%
- **Staffing and Recruiting:** 4.2%
- **Market Research:** 2.1%
- **Management Consulting:** 2.1%
- **Other:** 20.8%

---
## Alternatives

### Alternatives to EspoCRM

- [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (416 reviews)
- [SuiteCRM](https://www.g2.com/products/suitecrm/reviews) — 4.2/5 stars (103 reviews)
- [Odoo CRM](https://www.g2.com/products/odoo-crm/reviews) — 4.1/5 stars (203 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13841 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3065 reviews)
- [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25824 reviews)
- [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2572 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews)
- [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (367 reviews)

### Alternatives to Positive User

- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14700 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3859 reviews)
- [SALESmanago](https://www.g2.com/products/salesmanago/reviews) — 4.4/5 stars (325 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14789 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13841 reviews)
- [GetResponse](https://www.g2.com/products/getresponse/reviews) — 4.3/5 stars (1126 reviews)
- [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (367 reviews)
- [Customer.io](https://www.g2.com/products/customer-io/reviews) — 4.4/5 stars (834 reviews)
- [Drift](https://www.g2.com/products/drift/reviews) — 4.4/5 stars (1256 reviews)
- [EngageBay](https://www.g2.com/products/engagebay/reviews) — 4.6/5 stars (674 reviews)

---
## Top Discussions

### EspoCRM

- Title: [What is self hosted CRM?](https://www.g2.com/discussions/what-is-self-hosted-crm) — 1 comment
  > **Top comment:** "You buy an hosting and you install your self"
- Title: [How do I set up EspoCRM?](https://www.g2.com/discussions/how-do-i-set-up-espocrm) — 1 comment
  > **Top comment:** "BUy an hosting, upload files, create database and install it!
"

### Positive User

- Title: [What does User.Com do?](https://www.g2.com/discussions/what-does-user-com-do) — 1 comment
  > **Top comment:** "I need more knowledge "
- Title: [Is User com good?](https://www.g2.com/discussions/is-user-com-good) — 1 comment
  > **Top comment:** "User.com is a customer communication and marketing automation platform with a variety of features to help businesses engage with customers, manage leads, and..."
- Title: [Can you help me with the setup?](https://www.g2.com/discussions/can-you-help-me-with-the-setup) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Each new client receives 1 free Onboarding call from our support team. You can ask for help on our chat as well. If you need some extra support, check our..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/espocrm-vs-positive-user)