# EspoCRM vs SuiteCRM Comparison | | EspoCRM | SuiteCRM | |---|---|---| | **Star Rating** | 4.6 out of 5 | 4.2 out of 5 | | **Total Reviews** | 26 | 100 | | **Largest Market Segment** | Small-Business (73.9% of reviews) | Small-Business (64.5% of reviews) | | **Entry Level Price** | $395.00 | No pricing available | --- ## Top Pros & Cons ### EspoCRM Pros: - Automation AI (2 reviews) - Easy Customization (2 reviews) Cons: - Email Issues (1 reviews) - Expertise Required (1 reviews) ### SuiteCRM Pros: - Customizability (3 reviews) - Ease of Use (3 reviews) Cons: - Poor Design (3 reviews) - Integration Issues (2 reviews) --- ## Ratings Comparison | Rating | EspoCRM | SuiteCRM | |---|---|---| | **Meets Requirements** | 9.0 (19 reviews) | 8.6 (82 reviews) | | **Ease of Use** | 8.5 (19 reviews) | 7.9 (82 reviews) | | **Ease of Setup** | 9.0 (13 reviews) | 8.3 (41 reviews) | | **Ease of Admin** | 8.7 (9 reviews) | 8.2 (35 reviews) | | **Quality of Support** | 8.2 (18 reviews) | 8.0 (75 reviews) | | **Has the product been a good partner in doing business?** | 9.0 (10 reviews) | 8.8 (34 reviews) | | **Product Direction (% positive)** | 8.8 (19 reviews) | 8.5 (79 reviews) | --- ## Pricing ### EspoCRM #### Entry-Level Pricing Plan: Advanced Pack Price: $395.00 Description: Advanced Pack is an official add-on for EspoCRM. Key Features: - Reports - Workflows - Business Process Management [Browse all 4 editions](https://www.g2.com/products/espocrm/pricing) #### Free Trial No ### SuiteCRM #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### CRM | Product | Score | Reviews | |---|---|---| | **EspoCRM** | 8.6/10 | 16 | | **SuiteCRM** | 8.2/10 | 82 | #### Sales Force Automation | Feature | EspoCRM | SuiteCRM | |---|---|---| | **Contact & Account Management** | 9.0 (13 reviews) | 9.0 (69 reviews) ✓ Verified | | **Opportunity & Pipeline Mgmt.** | 8.5 (12 reviews) | 8.6 (65 reviews) ✓ Verified | | **Task / Activity Management** | 9.0 (12 reviews) | 8.4 (67 reviews) ✓ Verified | | **Territory & Quota Management** | Feature Not Available | 8.2 (57 reviews) ✓ Verified | | **Desktop Integration** | Feature Not Available | 8.3 (60 reviews) ✓ Verified | | **Product & Price List Management** | Feature Not Available | 8.2 (59 reviews) ✓ Verified | | **Quote & Order Management** | 8.1 (9 reviews) | 8.3 (60 reviews) ✓ Verified | | **Customer Contract Management** | Feature Not Available | 8.3 (60 reviews) ✓ Verified | #### Marketing Automation | Feature | EspoCRM | SuiteCRM | |---|---|---| | **Email Marketing** | 7.7 (10 reviews) | 8.3 (55 reviews) ✓ Verified | | **Campaign Management** | 7.8 (10 reviews) | 8.0 (57 reviews) ✓ Verified | | **Lead Management** | 9.4 (12 reviews) | 8.8 (62 reviews) ✓ Verified | | **Marketing ROI Analytics** | 8.9 (9 reviews) | Feature Not Available | #### Customer Support | Feature | EspoCRM | SuiteCRM | |---|---|---| | **Case Management** | 8.3 (10 reviews) | 8.1 (56 reviews) ✓ Verified | | **Customer Support Portal** | Feature Not Available | 8.0 (54 reviews) ✓ Verified | | **Knowledge Base** | Feature Not Available | 7.8 (57 reviews) ✓ Verified | | **Call Center Features** | 7.5 (6 reviews) | 7.6 (53 reviews) ✓ Verified | | **Support Analytics** | Feature Not Available | 8.0 (55 reviews) ✓ Verified | #### Reporting & Analytics | Feature | EspoCRM | SuiteCRM | |---|---|---| | **Reporting** | 9.4 (8 reviews) | 8.4 (65 reviews) ✓ Verified | | **Dashboards** | 9.1 (11 reviews) | 8.4 (68 reviews) ✓ Verified | | **Forecasting** | 8.5 (8 reviews) | 7.9 (59 reviews) ✓ Verified | #### Mobile & Social | Feature | EspoCRM | SuiteCRM | |---|---|---| | **Social Collaboration Features** | 8.3 (9 reviews) | Feature Not Available | | **Social Network Integration** | Feature Not Available | 8.1 (48 reviews) | | **Mobile User Support** | 8.8 (8 reviews) | 8.2 (51 reviews) ✓ Verified | #### Platform | Feature | EspoCRM | SuiteCRM | |---|---|---| | **Customization** | 8.9 (11 reviews) | 8.6 (40 reviews) ✓ Verified | | **Workflow Capability** | 9.3 (10 reviews) | 8.5 (40 reviews) ✓ Verified | | **User, Role, and Access Management** | 9.1 (9 reviews) | 8.8 (38 reviews) ✓ Verified | | **Internationalization** | 8.9 (9 reviews) | 8.4 (34 reviews) ✓ Verified | | **Sandbox / Test Environments** | Feature Not Available | 8.4 (34 reviews) ✓ Verified | | **Document & Content Mgmt.** | 8.7 (9 reviews) | 8.7 (36 reviews) ✓ Verified | | **Performance and Reliability** | 8.3 (8 reviews) | 8.6 (38 reviews) ✓ Verified | | **Output Document Generation** | Feature Not Available | 7.9 (36 reviews) ✓ Verified | #### Integration | Feature | EspoCRM | SuiteCRM | |---|---|---| | **Data Import & Export Tools** | 7.9 (8 reviews) | 8.4 (36 reviews) ✓ Verified | | **Integration APIs** | 8.5 (8 reviews) | 7.7 (30 reviews) ✓ Verified | | **Breadth of Partner Applications** | Feature Not Available | 7.7 (30 reviews) ✓ Verified | #### Generative AI | Feature | EspoCRM | SuiteCRM | |---|---|---| | **AI Text Generation** | Not enough data | 7.0 (5 reviews) | #### Agentic AI - CRM | Feature | EspoCRM | SuiteCRM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Email Marketing | Product | Score | Reviews | |---|---|---| | **EspoCRM** | N/A | N/A | | **SuiteCRM** | N/A | N/A | #### Email Marketing | Feature | EspoCRM | SuiteCRM | |---|---|---| | **Email and Mobile Preview** | Not enough data | Not enough data | | **Manage Email Lists** | Not enough data | Not enough data | | **High-Volume Sending** | Not enough data | Not enough data | | **Building and Personalizing Emails** | Not enough data | Not enough data | | **Sending Outbound Emails** | Not enough data | Not enough data | | **Manage Email Deliverability** | Not enough data | Not enough data | | **Automated Email Responses** | Not enough data | Not enough data | | **Multi-user Account** | Not enough data | Not enough data | | **Surveys** | Not enough data | Not enough data | #### Reporting & Analytics | Feature | EspoCRM | SuiteCRM | |---|---|---| | **A/B Testing** | Not enough data | Not enough data | | **Basic Reporting** | Not enough data | Not enough data | #### Generative AI | Feature | EspoCRM | SuiteCRM | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - Email Marketing | Feature | EspoCRM | SuiteCRM | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | #### Integration | Feature | EspoCRM | SuiteCRM | |---|---|---| | **Data Import & Export Tools** | Not enough data | Not enough data | | **Integration APIs** | Not enough data | Not enough data | | **Breadth of Partner Applications** | Not enough data | Not enough data | | **CRM Integration** | Not enough data | Not enough data | | **Social Media Integration** | Not enough data | Not enough data | | **E-Commerce Integration** | Not enough data | Not enough data | ### Online Form Builder | Product | Score | Reviews | |---|---|---| | **EspoCRM** | N/A | N/A | | **SuiteCRM** | N/A | N/A | #### Customization | Feature | EspoCRM | SuiteCRM | |---|---|---| | **Custom Fields** | Not enough data | Not enough data | | **Conditional Logic** | Not enough data | Not enough data | | **Multi-page Forms** | Not enough data | Not enough data | | **Design** | Not enough data | Not enough data | #### Additional Functionality | Feature | EspoCRM | SuiteCRM | |---|---|---| | **Embedded Forms** | Not enough data | Not enough data | | **Offline Capability** | Not enough data | Not enough data | | **Notifications** | Not enough data | Not enough data | | **Payments** | Not enough data | Not enough data | | **Mobile Forms** | Not enough data | Not enough data | --- ## Categories **Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm) **Unique to EspoCRM (1):** [Email Marketing Software](https://www.g2.com/categories/email-marketing) **Unique to SuiteCRM (1):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder) --- ## Reviewer Demographics ### By Company Size | Segment | EspoCRM | SuiteCRM | |---|---|---| | **Small-Business** | 73.9% | 64.5% | | **Mid-Market** | 21.7% | 25.8% | | **Enterprise** | 4.3% | 9.7% | ### By Industry #### EspoCRM - **Marketing and Advertising:** 17.4% - **Information Technology and Services:** 17.4% - **Computer Software:** 13.0% - **Computer & Network Security:** 8.7% - **Telecommunications:** 4.3% - **Motion Pictures and Film:** 4.3% - **Mechanical or Industrial Engineering:** 4.3% - **Management Consulting:** 4.3% - **Furniture:** 4.3% - **Food & Beverages:** 4.3% - **Other:** 17.4% #### SuiteCRM - **Information Technology and Services:** 15.2% - **Computer Software:** 9.8% - **Telecommunications:** 6.5% - **Accounting:** 5.4% - **Internet:** 5.4% - **Retail:** 3.3% - **Management Consulting:** 3.3% - **Entertainment:** 2.2% - **Education Management:** 2.2% - **Hospital & Health Care:** 2.2% - **Other:** 44.6% --- ## Alternatives ### Alternatives to EspoCRM - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (415 reviews) - [Odoo CRM](https://www.g2.com/products/odoo-crm/reviews) — 4.1/5 stars (198 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13768 reviews) - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3034 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25768 reviews) - [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2561 reviews) - [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1156 reviews) - [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (363 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2926 reviews) ### Alternatives to SuiteCRM - [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3034 reviews) - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25768 reviews) - [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13768 reviews) - [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2926 reviews) - [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1618 reviews) - [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews) - [Vtiger All-In-One CRM](https://www.g2.com/products/vtiger-all-in-one-crm/reviews) — 4.3/5 stars (415 reviews) - [Odoo CRM](https://www.g2.com/products/odoo-crm/reviews) — 4.1/5 stars (198 reviews) - [YetiForce CRM](https://www.g2.com/products/yetiforce-yetiforce-crm/reviews) — 4.4/5 stars (52 reviews) - [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1229 reviews) --- ## Top Discussions ### EspoCRM - Title: [What is self hosted CRM?](https://www.g2.com/discussions/what-is-self-hosted-crm) — 1 comment > **Top comment:** "You buy an hosting and you install your self" - Title: [How do I set up EspoCRM?](https://www.g2.com/discussions/how-do-i-set-up-espocrm) — 1 comment > **Top comment:** "BUy an hosting, upload files, create database and install it! " ### SuiteCRM No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/espocrm-vs-suitecrm)