# Envoy Workplace vs ServiceNow Workplace Service Delivery Comparison

| | Envoy Workplace | ServiceNow Workplace Service Delivery | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 163 | 13 | 
| **Largest Market Segment** | Mid-Market (61.5% of reviews) | Enterprise (76.9% of reviews) | 
| **Entry Level Price** | $3.00 1 Per Active User Per Month | No pricing available | 

---
## Top Pros & Cons

### Envoy Workplace

Pros:
- Ease of Use (46 reviews)
- Space Management (25 reviews)

Cons:
- Limited Functionality (11 reviews)
- Missing Features (8 reviews)

### ServiceNow Workplace Service Delivery

Pros:
- Ease of Use (1 reviews)
- Intuitive (1 reviews)

Cons:
- Missing Features (1 reviews)

---
## Ratings Comparison
| Rating | Envoy Workplace | ServiceNow Workplace Service Delivery | 
|---|---|---|
  | **Meets Requirements** | 8.7 (117 reviews) | 8.9 (9 reviews) | 
  | **Ease of Use** | 9.1 (130 reviews) | 9.2 (10 reviews) | 
  | **Ease of Setup** | 8.7 (84 reviews) | 7.5 (6 reviews) | 
  | **Ease of Admin** | 8.9 (70 reviews) | 8.3 (5 reviews) | 
  | **Quality of Support** | 8.8 (105 reviews) | 9.1 (9 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.1 (67 reviews) | 8.3 (5 reviews) | 
  | **Product Direction (% positive)** | 8.3 (105 reviews) | 10.0 (10 reviews) | 

---
## Pricing

### Envoy Workplace

#### Entry-Level Pricing

Plan: Workplace Standard

Price: $3.00 1 Per Active User Per Month

Description: For companies who want to foster onsite collaboration and streamline the employee experience.

Key Features:
- Billed annually
- Workplace scheduling
- Interactive floor maps

[Browse all 2 editions](https://www.g2.com/products/envoy-workplace/pricing)

#### Free Trial

Yes

### ServiceNow Workplace Service Delivery

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Meeting Room Booking Systems

| Product | Score | Reviews |
|---|---|---|
| **Envoy Workplace** | 7.7/10 | 36 |
| **ServiceNow Workplace Service Delivery** | 7.6/10 | 9 |

#### Booking

| Feature | Envoy Workplace | ServiceNow Workplace Service Delivery | 
|---|---|---|
| **Calendar Scheduling** | 8.6 (30 reviews) | 8.5 (8 reviews) | 
| **Room Booking** | 8.3 (29 reviews) | 8.0 (9 reviews) | 
| **Room Information** | 8.4 (28 reviews) | 8.0 (9 reviews) | 
| **Desk Booking** | 8.9 (31 reviews) | 8.3 (9 reviews) | 

#### Generative AI

| Feature | Envoy Workplace | ServiceNow Workplace Service Delivery | 
|---|---|---|
| **AI Text-to-Image** | 6.0 (5 reviews) | 6.7 (5 reviews) | 
| **AI Image-to-Text** | 6.0 (5 reviews) | 6.7 (5 reviews) | 
| **AI Text-to-Video** | 6.0 (5 reviews) | 7.7 (5 reviews) | 
| **AI Text-to-3D** | 6.0 (5 reviews) | 6.7 (5 reviews) | 

#### Agentic AI - Meeting Room Booking Systems

| Feature | Envoy Workplace | ServiceNow Workplace Service Delivery | 
|---|---|---|
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Platform tools

| Feature | Envoy Workplace | ServiceNow Workplace Service Delivery | 
|---|---|---|
| **Room Search** | 8.0 (22 reviews) | 8.0 (9 reviews) | 
| **Room Usage Insights** | 8.3 (20 reviews) | 7.6 (9 reviews) | 
| **Meeting Management** | Feature Not Available | 7.1 (8 reviews) | 

#### Administration

| Feature | Envoy Workplace | ServiceNow Workplace Service Delivery | 
|---|---|---|
| **Hardware** | 8.2 (21 reviews) | 7.3 (8 reviews) | 
| **Wayfinding** | 7.8 (12 reviews) | 8.1 (8 reviews) | 
| **Favorite Rooms** | Feature Not Available | 7.6 (9 reviews) | 
| **Mobile Booking** | 8.5 (14 reviews) | 7.6 (9 reviews) | 

### Space Management

| Product | Score | Reviews |
|---|---|---|
| **Envoy Workplace** | 8.3/10 | 35 |
| **ServiceNow Workplace Service Delivery** | N/A | N/A |

#### Facility Booking

| Feature | Envoy Workplace | ServiceNow Workplace Service Delivery | 
|---|---|---|
| **Desk Booking** | 9.1 (32 reviews) | Not enough data | 
| **Meeting Room Booking** | 8.5 (25 reviews) | Not enough data | 
| **Common Space Booking** | 7.9 (25 reviews) | Not enough data | 
| **Team Booking** | 7.9 (24 reviews) | Not enough data | 
| **Real-Time Availability** | 8.7 (29 reviews) | Not enough data | 

#### Office Maps

| Feature | Envoy Workplace | ServiceNow Workplace Service Delivery | 
|---|---|---|
| **Interactive Office Maps** | 8.8 (28 reviews) | Not enough data | 
| **Employee Locator** | 7.7 (25 reviews) | Not enough data | 
| **Team Neighborhoods** | 8.0 (22 reviews) | Not enough data | 

#### Workplace Analytics

| Feature | Envoy Workplace | ServiceNow Workplace Service Delivery | 
|---|---|---|
| **Space Usage** | 8.8 (26 reviews) | Not enough data | 
| **Trends & Preferences** | 8.5 (19 reviews) | Not enough data | 
| **Forecasting** | 8.2 (18 reviews) | Not enough data | 

#### Generative AI

| Feature | Envoy Workplace | ServiceNow Workplace Service Delivery | 
|---|---|---|
| **AI Text Summarization** | Feature Not Available | Not enough data | 

#### Administrative Tools

| Feature | Envoy Workplace | ServiceNow Workplace Service Delivery | 
|---|---|---|
| **Compacity Planning** | 8.8 (20 reviews) | Not enough data | 
| **Meeting Cancellation Protection** | 7.9 (14 reviews) | Not enough data | 
| **Amenity Labels** | 7.8 (15 reviews) | Not enough data | 

#### Generative AI

| Feature | Envoy Workplace | ServiceNow Workplace Service Delivery | 
|---|---|---|
| **AI Text-to-Image** | Feature Not Available | Not enough data | 
| **AI Text-to-Speech** | Feature Not Available | Not enough data | 
| **AI Image-to-Text** | Feature Not Available | Not enough data | 
| **AI Text-to-3D** | Feature Not Available | Not enough data | 

#### Agentic AI - Space Management

| Feature | Envoy Workplace | ServiceNow Workplace Service Delivery | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Desk Booking

| Product | Score | Reviews |
|---|---|---|
| **Envoy Workplace** | 6.7/10 | 14 |
| **ServiceNow Workplace Service Delivery** | N/A | N/A |

#### Seating Options

| Feature | Envoy Workplace | ServiceNow Workplace Service Delivery | 
|---|---|---|
| **Amenities** | 7.3 (11 reviews) | Not enough data | 
| **Automatic Grouping** | 6.8 (11 reviews) | Not enough data | 
| **Predefined Neighborhoods** | 8.2 (11 reviews) | Not enough data | 
| **Recurring Reservations** | 7.4 (11 reviews) | Not enough data | 

#### Tech Stack

| Feature | Envoy Workplace | ServiceNow Workplace Service Delivery | 
|---|---|---|
| **Moble App Offering** | 8.1 (12 reviews) | Not enough data | 
| **Employee Communications Integrations** | 8.2 (10 reviews) | Not enough data | 
| **Calendar Integrations** | 7.0 (10 reviews) | Not enough data | 
| **SSO Compatible** | 7.3 (10 reviews) | Not enough data | 

#### Generative AI

| Feature | Envoy Workplace | ServiceNow Workplace Service Delivery | 
|---|---|---|
| **AI Text-to-Image** | 5.0 (7 reviews) | Not enough data | 
| **AI Text-to-Speech** | 5.0 (7 reviews) | Not enough data | 
| **AI Text-to-3D** | 5.4 (8 reviews) | Not enough data | 
| **AI Image-to-Text** | 4.8 (7 reviews) | Not enough data | 

### Hybrid Enablement

| Product | Score | Reviews |
|---|---|---|
| **Envoy Workplace** | 9.1/10 | 5 |
| **ServiceNow Workplace Service Delivery** | N/A | N/A |

#### Notifications

| Feature | Envoy Workplace | ServiceNow Workplace Service Delivery | 
|---|---|---|
| **Reminders** | 9.3 (5 reviews) | Not enough data | 
| **Custom Notifications** | 9.0 (5 reviews) | Not enough data | 
| **Summaries** | 9.0 (5 reviews) | Not enough data | 

#### Collaborative Features

| Feature | Envoy Workplace | ServiceNow Workplace Service Delivery | 
|---|---|---|
| **Org View** | Feature Not Available | Not enough data | 
| **Team Chats** | Not enough data | Not enough data | 
| **Tea** | Feature Not Available | Not enough data | 

#### Agentic AI - Hybrid Enablement

| Feature | Envoy Workplace | ServiceNow Workplace Service Delivery | 
|---|---|---|
| **Autonomous Task Execution** | Feature Not Available | Not enough data | 
| **Cross-system Integration** | Feature Not Available | Not enough data | 
| **Decision Making** | Feature Not Available | Not enough data | 

### Package Tracking

| Product | Score | Reviews |
|---|---|---|
| **Envoy Workplace** | N/A | N/A |
| **ServiceNow Workplace Service Delivery** | N/A | N/A |

#### Agentic AI - Package Tracking

| Feature | Envoy Workplace | ServiceNow Workplace Service Delivery | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Smart Spaces

| Product | Score | Reviews |
|---|---|---|
| **Envoy Workplace** | N/A | N/A |
| **ServiceNow Workplace Service Delivery** | N/A | N/A |

#### Space Intelligence & Analytics - Smart Spaces

| Feature | Envoy Workplace | ServiceNow Workplace Service Delivery | 
|---|---|---|
| **Environmental Monitoring** | Not enough data | Not enough data | 
| **Space Utilization Insights** | Not enough data | Not enough data | 
| **Occupancy Analytics** | Not enough data | Not enough data | 

#### IoT & Device Integration - Smart Spaces

| Feature | Envoy Workplace | ServiceNow Workplace Service Delivery | 
|---|---|---|
| **Smart Device Management** | Not enough data | Not enough data | 
| **API & System Integrations** | Not enough data | Not enough data | 
| **IoT Sensor Integration** | Not enough data | Not enough data | 
| **Edge Data Processing** | Not enough data | Not enough data | 

#### Space Management & Experience - Smart Spaces

| Feature | Envoy Workplace | ServiceNow Workplace Service Delivery | 
|---|---|---|
| **Digital Wayfinding** | Not enough data | Not enough data | 
| **Visitor & Access Management** | Not enough data | Not enough data | 
| **Workplace Experience Insights** | Not enough data | Not enough data | 
| **Workspace & Room Booking** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Meeting Room Booking Systems](https://www.g2.com/categories/meeting-room-booking-systems)

**Unique to Envoy Workplace (6):** [Hybrid Enablement Software](https://www.g2.com/categories/hybrid-enablement), [Desk Booking Software](https://www.g2.com/categories/desk-booking), [Space Management Software](https://www.g2.com/categories/space-management), [Package Tracking Software](https://www.g2.com/categories/package-tracking), [Emergency Notification Software](https://www.g2.com/categories/emergency-notification), [ Smart Spaces Software](https://www.g2.com/categories/smart-spaces)



---
## Reviewer Demographics

### By Company Size

| Segment | Envoy Workplace | ServiceNow Workplace Service Delivery | 
|---|---|---|
| **Small-Business** | 14.9% | 0% | 
| **Mid-Market** | 61.5% | 23.1% | 
| **Enterprise** | 23.6% | 76.9% | 

### By Industry

#### Envoy Workplace

- **Computer Software:** 8.1%
- **Information Technology and Services:** 7.5%
- **Financial Services:** 5.6%
- **Biotechnology:** 4.3%
- **Computer & Network Security:** 4.3%
- **Internet:** 3.7%
- **Marketing and Advertising:** 3.7%
- **Education Management:** 3.1%
- **Hospital & Health Care:** 3.1%
- **Facilities Services:** 2.5%
- **Other:** 54.0%

#### ServiceNow Workplace Service Delivery

- **Computer Software:** 23.1%
- **Information Technology and Services:** 15.4%
- **Electrical/Electronic Manufacturing:** 15.4%
- **Manufacturing:** 7.7%
- **Telecommunications:** 7.7%
- **Internet:** 7.7%
- **Higher Education:** 7.7%
- **Financial Services:** 7.7%
- **Entertainment:** 7.7%

---
## Alternatives

### Alternatives to Envoy Workplace

- [Tactic](https://www.g2.com/products/tactic/reviews) — 4.6/5 stars (555 reviews)
- [Robin](https://www.g2.com/products/robin/reviews) — 4.4/5 stars (211 reviews)
- [Eptura Engage](https://www.g2.com/products/eptura-engage/reviews) — 4.3/5 stars (179 reviews)
- [Skedda](https://www.g2.com/products/skedda/reviews) — 4.8/5 stars (284 reviews)
- [Kadence](https://www.g2.com/products/kadence-kadence/reviews) — 4.5/5 stars (143 reviews)
- [deskbird](https://www.g2.com/products/deskbird/reviews) — 4.5/5 stars (308 reviews)
- [WorkInSync](https://www.g2.com/products/workinsync/reviews) — 4.6/5 stars (250 reviews)
- [UnSpot](https://www.g2.com/products/unspot/reviews) — 5.0/5 stars (320 reviews)
- [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) — 4.5/5 stars (56507 reviews)
- [Sign In Solutions](https://www.g2.com/products/sign-in-solutions/reviews) — 4.7/5 stars (401 reviews)

### Alternatives to ServiceNow Workplace Service Delivery

- [Tactic](https://www.g2.com/products/tactic/reviews) — 4.6/5 stars (555 reviews)
- [Sign In Solutions](https://www.g2.com/products/sign-in-solutions/reviews) — 4.7/5 stars (401 reviews)
- [UnSpot](https://www.g2.com/products/unspot/reviews) — 5.0/5 stars (320 reviews)
- [deskbird](https://www.g2.com/products/deskbird/reviews) — 4.5/5 stars (308 reviews)
- [Skedda](https://www.g2.com/products/skedda/reviews) — 4.8/5 stars (284 reviews)
- [Joan](https://www.g2.com/products/joan/reviews) — 4.5/5 stars (268 reviews)
- [Wayleadr](https://www.g2.com/products/wayleadr/reviews) — 4.9/5 stars (251 reviews)
- [WorkInSync](https://www.g2.com/products/workinsync/reviews) — 4.6/5 stars (250 reviews)
- [Archie](https://www.g2.com/products/archie-archie/reviews) — 4.9/5 stars (242 reviews)
- [Robin](https://www.g2.com/products/robin/reviews) — 4.4/5 stars (211 reviews)

---
## Top Discussions

### Envoy Workplace

- Title: [What is Envoy software used for?](https://www.g2.com/discussions/what-is-envoy-software-used-for) — 2 comments
  > **Top comment:** "Access control and capacity monitor."
- Title: [How do you use envoy delivery?](https://www.g2.com/discussions/how-do-you-use-envoy-delivery) — 1 comment *(includes official response)*
  > **Top comment:** "Envoy Deliveries helps you automate your workplace mailroom. When packages are delivered to your office, simply use your phone to take a photo of the..."
- Title: [How do you use envoy desk?](https://www.g2.com/discussions/how-do-you-use-envoy-desk) — 1 comment
  > **Top comment:** "We use Envoy to help with coordinate employee access to our suite. Employees are required to complete a health questionnaire prior to entering our floor...."
- Title: [Participation from company employees](https://www.g2.com/discussions/participation-from-company-employees) — 1 comment, 1 upvote *(includes official response)*
  > **Top comment:** "Hi Jessica - Thanks for posting this question! We do have some notifications available currently, and more coming in the roadmap. To make sure our team fully..."
- Title: [How I can maximize envoy to digitize my workplace?](https://www.g2.com/discussions/51660-how-i-can-maximize-envoy-to-digitize-my-workplace) — 1 comment, 1 upvote
  > **Top comment:** "Hi Tanzil,

Thank you for your questions. Here are a few tips to speed up your Desks set-up:

- Drag and drop your CSV file to automatically upload your..."

### ServiceNow Workplace Service Delivery

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/envoy-workplace-vs-servicenow-workplace-service-delivery)