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Compare Enthu.ai and Playvox Quality Management 
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At a Glance
Market Segments
Small-Business (53.8% of reviews)
Mid-Market (57.6% of reviews)
Entry-Level Pricing
No pricing available
No pricing available
Enthu.ai
Star Rating
(41)4.9 out of 5
Market Segments
Small-Business (53.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Enthu.aiPlayvox Quality Management
Star Rating
(1,163)4.8 out of 5
Market Segments
Mid-Market (57.6% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about Playvox Quality ManagementEnthu.ai vs Playvox Quality Management
When assessing the two solutions, reviewers found Enthu.ai easier to use and do business with overall. However, reviewers preferred the ease of set up with Playvox Quality Management, along with administration.
- Enthu.ai and Playvox Quality Management both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Enthu.ai is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Enthu.ai over Playvox Quality Management.
Pricing
Entry-Level Pricing
Enthu.ai
No pricing availablePlayvox Quality Management
No pricing availableFree Trial
Enthu.ai
Free Trial is available
Playvox Quality Management
Free Trial is available
Ratings
Meets Requirements
9.5
30
9.5
903
Ease of Use
9.6
30
9.5
913
Ease of Setup
8.8
20
9.5
371
Ease of Admin
9.2
18
9.3
208
Quality of Support
9.9
30
9.6
829
Has the product been a good partner in doing business?
10.0
18
9.5
201
Product Direction (% positive)
10.0
27
9.2
892
Features by Category
Call Analytics
9.8
14
Not enough data
8.6
15
Not enough data
9.4
15
Not enough data
Feature Not Available
Not enough data
Agent Performance Management
9.4
14
Not enough data
9.4
13
Not enough data
9.0
14
Not enough data
Generative AI
9.4
6
Not enough data
Agentic AI - Conversation Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
9.6
16
9.7
775
Feature Not Available
9.6
757
9.0
17
9.6
783
Engagement
9.0
16
9.7
782
8.4
17
9.6
786
9.4
16
9.5
763
Performance
9.1
16
9.6
721
9.4
16
9.7
736
Generative AI
8.8
10
9.5
153
8.5
10
9.6
153
Generative AI
9.0
7
Not enough data
Categories
Categories
Shared Categories
Enthu.ai and Playvox Quality Management are categorized as Contact Center Quality Assurance
Unique Categories
Enthu.ai is categorized as Speech Analytics and Conversation Intelligence
Playvox Quality Management has no unique categories
Reviews
Reviewers' Company Size
Enthu.ai
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Playvox Quality Management
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Outsourcing/Offshoring
12.8%
Marketing and Advertising
12.8%
Computer Software
12.8%
Telecommunications
7.7%
Real Estate
7.7%
Other
46.2%
Consumer Services
21.7%
Banking
15.8%
Financial Services
6.1%
Food & Beverages
5.3%
Telecommunications
4.7%
Other
46.4%
Discussions
Can Enthu.AI fetch data from my telephony?
1 Comment
TJ
Absolutely. Enthu.AI is integrated with 20+ telephony providers. If your telephony provider is outside of these 20, Enthu provides APIs using which you can...Read more
Enthu.ai has no more discussions with answers
I suggest that you set up a program to teach another language through Playvox?
3 Comments
G2
i hope thatRead more
How does the Free Trial work?
1 Comment
Official Response from Playvox Quality Management
During our Free Trial you will access all our Professional Plan features. However, if you want to try out specific features that are not included in that...Read more
Do you charge per user or per agent?
1 Comment
Official Response from Playvox Quality Management
At Playvox we charge you per user/per month as we offer 4 different roles: Administrator, QA Analyst, Team Leader and Agent. Depending on the role, each user...Read more
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