Compare Enterpret and Qualtrics Customer Experience 
At a Glance
Market Segments
Mid-Market (57.8% of reviews)
Enterprise (51.6% of reviews)
Entry-Level Pricing
No pricing available
Contact Us
Enterpret
Star Rating
(110)4.6 out of 5
Market Segments
Mid-Market (57.8% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about EnterpretQualtrics Customer Experience
Star Rating
(747)4.3 out of 5
Market Segments
Enterprise (51.6% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Qualtrics Customer Experience excels in providing a powerful survey and feedback engine, with features like flexible question logic and multi-language support. Users appreciate its robust API and webhooks, which facilitate custom integrations, making it a strong choice for businesses looking to tailor their feedback processes.
- Users say Enterpret shines in its ability to consolidate customer feedback from various sources, such as support tickets and in-app surveys. This capability significantly reduces the time spent on reviewing and structuring feedback, which is a common pain point for product managers and teams.
- Reviewers mention that while Qualtrics offers a comprehensive suite for analyzing survey reports, some users find it challenging to navigate its extensive features. This complexity can lead to a steeper learning curve compared to Enterpret, which is noted for its user-friendly dashboard creation.
- According to verified reviews, Enterpret's quality of support is highly rated, with users highlighting the responsiveness and helpfulness of the support team. In contrast, while Qualtrics also provides solid support, some users feel it could be more accessible, especially during the initial setup phase.
- G2 reviewers report that Qualtrics allows businesses to gain deep insights into customer experiences, which can drive improvements in satisfaction and retention. Users have noted that the data provided helps them make informed decisions about customer engagement strategies.
- Users say that while both platforms offer strong reporting capabilities, Enterpret's thematic analysis and qualitative feedback aggregation are particularly praised for their effectiveness in providing a holistic view of customer sentiments, making it easier for teams to understand customer needs.
Pricing
Entry-Level Pricing
Enterpret
No pricing availableQualtrics Customer Experience
Frontline Care
Contact Us
Best for customer experience and contact center leaders who want to retain and upsell more customers
- Contact Center Analytics
- Quality Management and Compliance (add-on)
- Real-Time Agent Productivity (add-on)
Free Trial
Enterpret
No trial information availableQualtrics Customer Experience
No trial information availableRatings
Meets Requirements
8.5
92
8.6
601
Ease of Use
8.1
96
8.4
604
Ease of Setup
8.2
77
7.6
361
Ease of Admin
8.3
22
8.0
350
Quality of Support
9.3
90
8.5
568
Has the product been a good partner in doing business?
9.3
22
8.5
342
Product Direction (% positive)
9.5
94
8.6
578
Features by Category
Social Analytics
Not enough data
8.2(won by default)
59
Not enough data
8.2(won by default)
65
Not enough data
8.5(won by default)
68
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Reports & Dashboards
Not enough data
8.2(won by default)
72
Not enough data
8.2(won by default)
73
Not enough data
8.3(won by default)
71
Not enough data
Not enough data
Agentic AI - Social Media Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Quality Assurance
Not enough data
9.1
38
Not enough data
8.8
37
Not enough data
8.4
39
Engagement
Not enough data
8.4
40
Not enough data
8.9
40
Not enough data
8.8
36
Performance
Not enough data
8.7
35
Not enough data
9.3
36
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
9.1
112
Not enough data
8.9
109
Not enough data
8.8
106
Not enough data
7.7
61
Customization
Not enough data
8.4
95
Not enough data
8.4
102
Not enough data
8.6
95
Not enough data
8.4
92
Generative AI
Not enough data
8.3
11
Not enough data
7.7
11
Agentic AI - Experience Management
Not enough data
Not enough data
Not enough data
8.0
5
Not enough data
Not enough data
Not enough data
Not enough data
Feedback Management
7.9
53
8.3
93
7.7
44
8.6
100
8.5
63
8.3
119
Feedback Analysis
8.5
75
8.3
103
8.3
52
8.4
105
7.7
39
8.7
104
Feedback Sources
7.9
41
8.3
95
8.0
44
9.1
122
7.9
42
8.5
83
8.9
60
8.7
86
Generative AI
7.5
21
7.7
10
8.3
26
7.5
10
Monitoring & Listening
Not enough data
8.4
82
Not enough data
7.7
72
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Social Media Listening Tools
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data Management & Analysis
Not enough data
7.2
81
Not enough data
7.8
83
Not enough data
Not enough data
Not enough data
Not enough data
Setup
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Data
Not enough data
Not enough data
Not enough data
Not enough data
Analysis
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
8.6
46
Not enough data
9.2
46
Not enough data
8.9
46
Predictions
Not enough data
9.0
45
Not enough data
8.7
46
Not enough data
Feature Not Available
Not enough data
8.4
45
Not enough data
8.9
47
Not enough data
8.8
47
Generative AI
Not enough data
8.5
8
Not enough data
8.8
8
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Process
Not enough data
8.7
133
Not enough data
8.3
97
Not enough data
8.4
73
Channels
Not enough data
8.5
67
Not enough data
8.8
136
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
51
Insight
Not enough data
8.3
69
Not enough data
8.3
123
Not enough data
8.1
50
Not enough data
Feature Not Available
Agentic AI - SAP Store
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Genesys AppFoundry Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Enterpret and Qualtrics Customer Experience are categorized as Feedback Analytics
Unique Categories
Enterpret is categorized as Text Analysis
Qualtrics Customer Experience is categorized as Proactive Customer Retention, Genesys AppFoundry Marketplace, SAP Store, Experience Management, Contact Center Quality Assurance, Social Customer Service, Social Media Analytics, and Social Media Listening Tools
Reviews
Reviewers' Company Size
Enterpret
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Qualtrics Customer Experience
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
40.4%
Information Technology and Services
16.5%
Design
7.3%
Financial Services
4.6%
Graphic Design
2.8%
Other
28.4%
Information Technology and Services
10.3%
Higher Education
7.0%
Marketing and Advertising
5.3%
Education Management
5.3%
Computer Software
5.3%
Other
66.9%
Alternatives
Discussions
Enterpret has no discussions with answers
How do other school districts use the platform? We are always looking for ways to improve our use.
3 Comments
SW
Ft agree withutRead more
What is the best way to learn Java scripts and build custom dashboards?
1 Comment
AB
Java training in Nagpur
https://www.sevenmentor.com/java-course-in-nagpurRead more
Is qualtrics a CRM?
1 Comment
RK
Not exactly. Though it can be integrated with a lot of CRMs but Qualtrics is a survey tool and helps to collect data and provide feedback. Not a CRM system. Read more
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