# Enghouse Contact Center vs UJET Comparison
---
## AI Generated Summary
- **G2 reviewers report** that UJET excels in overall user satisfaction, boasting a higher G2 Score compared to Enghouse Contact Center. Users appreciate UJET's ability to manage calls, chats, and customer information seamlessly in one platform, which significantly reduces complexity and enhances customer service efficiency.
- **According to verified reviews** , Enghouse Contact Center is praised for its comprehensive and robust feature set, making it a reliable choice for contact centers. Users highlight the intuitive interface for agents, which simplifies operations and enhances productivity when handling customer interactions across various channels.
- **Reviewers mention** that UJET's ease of use is a standout feature, with many users noting that it allows for quick assistance to customers. This is complemented by advanced features that facilitate personalized and intelligent customer experiences, making it a strong contender for businesses focused on customer engagement.
- **Users say** that while Enghouse Contact Center offers a solid range of features, it sometimes struggles with configuration challenges, which can impact its ability to meet specific workflow needs. However, the platform's capability to integrate multiple communication channels is frequently highlighted as a significant advantage.
- **G2 reviewers report** that UJET's recent updates and features have contributed to a smoother user experience, with many users noting the app's reliability during calls. This consistent performance is a key factor in its higher ratings for quality of support and ease of setup compared to Enghouse Contact Center.
- **According to verified reviews** , Enghouse Contact Center users appreciate the platform's ability to enhance customer experience while boosting agent productivity. However, the lower number of recent reviews compared to UJET suggests that user feedback may not be as current, which could be a consideration for potential buyers.



| | Enghouse Contact Center | UJET | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 99 | 1,130 | 
| **Largest Market Segment** | Mid-Market (61.2% of reviews) | Mid-Market (56.6% of reviews) | 
| **Entry Level Price** | No pricing available | Contact Vendor | 

---
## Top Pros & Cons

### Enghouse Contact Center

Pros:
- Accuracy (1 reviews)
- Accuracy of Information (1 reviews)

Cons:
- Complex Customization (1 reviews)
- Complex Implementation (1 reviews)

### UJET

Pros:
- Ease of Use (51 reviews)
- Features (34 reviews)

Cons:
- Slow Loading (14 reviews)
- Slow Speed (11 reviews)

---
## Ratings Comparison
| Rating | Enghouse Contact Center | UJET | 
|---|---|---|
  | **Meets Requirements** | 8.8 (67 reviews) | 9.5 (937 reviews) | 
  | **Ease of Use** | 8.6 (97 reviews) | 9.7 (938 reviews) | 
  | **Ease of Setup** | 7.9 (59 reviews) | 9.6 (346 reviews) | 
  | **Ease of Admin** | 7.8 (33 reviews) | 9.4 (235 reviews) | 
  | **Quality of Support** | 8.7 (67 reviews) | 9.5 (888 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.3 (33 reviews) | 9.6 (232 reviews) | 
  | **Product Direction (% positive)** | 8.6 (66 reviews) | 9.5 (913 reviews) | 

---
## Pricing

### Enghouse Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### UJET

#### Entry-Level Pricing

Plan: UJET Voice and Chat

Price: Contact Vendor

Description: Voice and Chat can be purchased separately or as a bundle. There is a per user license cost and highly reduced and competitive usage costs, encouraging UJET to share your focus of efficiency gains.

Key Features:
- Full Implementation Services
- Native Mobile and Web SDKs and APIs
- Smart Routing via CRM and API

[Learn more about UJET](https://www.g2.com/products/ujet/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | N/A | N/A |
| **UJET** | N/A | N/A |

#### Dialing Options

| Feature | Enghouse Contact Center | UJET | 
|---|---|---|
| **Preview Dialing** | Not enough data | Not enough data | 
| **Progressive Dialing** | Not enough data | Not enough data | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Enghouse Contact Center | UJET | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | Not enough data | 
| **Callback Scheduling ** | Not enough data | Not enough data | 
| **Call Recording ** | Not enough data | Not enough data | 

#### Automation

| Feature | Enghouse Contact Center | UJET | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | Not enough data | 
| **Interactive Voice Response (IVR)** | Not enough data | Not enough data | 
| **Call Scrubbing** | Not enough data | Not enough data | 

#### Agentic AI - Auto Dialer

| Feature | Enghouse Contact Center | UJET | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Enghouse Contact Center | UJET | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | N/A | N/A |
| **UJET** | N/A | N/A |

#### Quality Assurance

| Feature | Enghouse Contact Center | UJET | 
|---|---|---|
| **Evaluation** | Not enough data | Not enough data | 
| **Calibration** | Not enough data | Not enough data | 
| **Reports** | Not enough data | Not enough data | 

#### Engagement

| Feature | Enghouse Contact Center | UJET | 
|---|---|---|
| **Feedback** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Training** | Not enough data | Not enough data | 

#### Performance

| Feature | Enghouse Contact Center | UJET | 
|---|---|---|
| **Integrations** | Not enough data | Not enough data | 
| **Compliance** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Enghouse Contact Center | UJET | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | 8.3/10 | 55 |
| **UJET** | 9.5/10 | 676 |

#### Channels

| Feature | Enghouse Contact Center | UJET | 
|---|---|---|
| **Voice** | 8.5 (28 reviews) | 9.6 (561 reviews) ✓ Verified | 
| **Social** | 7.9 (16 reviews) | Feature Not Available | 
| **Web Chat** | 7.7 (16 reviews) | 9.5 (465 reviews) ✓ Verified | 
| **Mobile SMS** | 6.8 (15 reviews) | 9.3 (409 reviews) | 
| **Email** | 7.6 (21 reviews) | 9.5 (466 reviews) | 

#### Generative AI

| Feature | Enghouse Contact Center | UJET | 
|---|---|---|
| **AI Text-to-Speech** | 8.0 (5 reviews) | 9.3 (174 reviews) | 

#### Functions

| Feature | Enghouse Contact Center | UJET | 
|---|---|---|
| **Session Routing** | 8.9 (29 reviews) | 9.5 (552 reviews) ✓ Verified | 
| **Session Queuing** | 8.6 (33 reviews) | 9.5 (567 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.7 (34 reviews) | 9.5 (526 reviews) ✓ Verified | 
| **Speech Analytics** | 8.2 (21 reviews) | 9.4 (439 reviews) | 
| **Auto Dialer** | 8.8 (26 reviews) | 9.4 (466 reviews) | 
| **IVR** | 8.7 (29 reviews) | 9.6 (530 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.4 (23 reviews) | 9.5 (521 reviews) | 
| **Persistent Data** | 8.9 (21 reviews) | 9.6 (483 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Enghouse Contact Center | UJET | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.7 (45 reviews) | 
| **Cross-system Integration** | Not enough data | 9.8 (46 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.8 (45 reviews) | 
| **Proactive Assistance** | Not enough data | 9.7 (46 reviews) | 

#### Administrative

| Feature | Enghouse Contact Center | UJET | 
|---|---|---|
| **Session Summary Notes** | 7.9 (24 reviews) | 9.5 (533 reviews) ✓ Verified | 
| **Administrator Access** | 8.7 (37 reviews) | 9.5 (511 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.1 (40 reviews) | 9.4 (543 reviews) ✓ Verified | 
| **Session Recording** | 7.8 (20 reviews) | 9.6 (490 reviews) | 
| **Agent Scheduling and Assignment** | 8.9 (20 reviews) | 9.5 (440 reviews) | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | 8.5/10 | 24 |
| **UJET** | N/A | N/A |

#### Workforce Management

| Feature | Enghouse Contact Center | UJET | 
|---|---|---|
| **Agent Availability** | 9.3 (9 reviews) | Not enough data | 
| **Skills Management** | 8.3 (7 reviews) | Not enough data | 
| **Shift Scheduling** | 8.8 (8 reviews) | Not enough data | 
| **Agent Self-Service** | 8.1 (7 reviews) | Not enough data | 
| **Mobile Access** | 7.9 (7 reviews) | Not enough data | 

#### Administration

| Feature | Enghouse Contact Center | UJET | 
|---|---|---|
| **Automation** | 8.2 (17 reviews) | Not enough data | 
| **Performance Analysis** | 8.7 (18 reviews) | Not enough data | 
| **Dashboards** | 9.0 (18 reviews) | Not enough data | 
| **Forecasting** | 8.0 (16 reviews) | Not enough data | 
| **Intraday Management** | 8.9 (15 reviews) | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | 8.6/10 | 23 |
| **UJET** | 9.6/10 | 275 |

#### Platform

| Feature | Enghouse Contact Center | UJET | 
|---|---|---|
| **Omnichannel** | 8.3 (14 reviews) | 9.4 (192 reviews) | 
| **Mobile Access** | 8.5 (10 reviews) | 9.1 (205 reviews) | 
| **Queue Management** | 8.6 (16 reviews) | 9.4 (236 reviews) | 
| **Call Routing** | 8.9 (19 reviews) | 9.6 (240 reviews) | 
| **Call Back** | 8.8 (16 reviews) | 9.6 (244 reviews) | 
| **IVR** | 8.7 (17 reviews) | 9.6 (237 reviews) | 
| **Automatic Call Distribution** | 9.2 (17 reviews) | 9.6 (229 reviews) | 

#### Generative AI

| Feature | Enghouse Contact Center | UJET | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | 9.4 (124 reviews) | 

#### Workforce Management

| Feature | Enghouse Contact Center | UJET | 
|---|---|---|
| **Call Monitoring** | 8.6 (19 reviews) | 9.6 (231 reviews) | 
| **Performance Evaluation** | 8.3 (15 reviews) | 9.7 (218 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Enghouse Contact Center | UJET | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 9.7 (19 reviews) | 
| **Cross-system Integration** | Not enough data | 9.9 (21 reviews) | 
| **Natural Language Interaction** | Not enough data | 9.9 (19 reviews) | 
| **Proactive Assistance** | Not enough data | 9.7 (20 reviews) | 

#### Administrative

| Feature | Enghouse Contact Center | UJET | 
|---|---|---|
| **Call Recording** | 8.5 (16 reviews) | 9.6 (238 reviews) | 
| **Reporting & Dashboards** | 8.0 (19 reviews) | 9.6 (222 reviews) | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | 9.1/10 | 19 |
| **UJET** | 9.4/10 | 484 |

#### Generative AI

| Feature | Enghouse Contact Center | UJET | 
|---|---|---|
| **AI Text Generation** | Not enough data | 9.4 (84 reviews) | 
| **AI Text Summarization** | Not enough data | 9.3 (83 reviews) | 
| **AI Text-to-Speech** | Not enough data | 9.1 (82 reviews) | 

#### Communication

| Feature | Enghouse Contact Center | UJET | 
|---|---|---|
| **Pop-up Chat** | 8.7 (15 reviews) | 9.6 (396 reviews) ✓ Verified | 
| **Notifications** | 9.8 (14 reviews) | 9.4 (420 reviews) ✓ Verified | 
| **Targeted Emails** | 9.5 (14 reviews) | 9.4 (182 reviews) | 
| **In-App Messaging** | 9.0 (10 reviews) | 9.5 (382 reviews) ✓ Verified | 
| **Co-Browsing** | 8.9 (9 reviews) | 9.3 (178 reviews) | 

####  Internal Use

| Feature | Enghouse Contact Center | UJET | 
|---|---|---|
| **Customization ** | 8.5 (10 reviews) | 9.3 (361 reviews) ✓ Verified | 
| **Conversation Archiving** | 9.3 (10 reviews) | 9.5 (380 reviews) ✓ Verified | 
| **Lead Development** | 8.9 (6 reviews) | 9.5 (182 reviews) | 
| **Knowledge Base** | 9.0 (7 reviews) | 9.6 (383 reviews) ✓ Verified | 
| **Team Inbox ** | 9.4 (8 reviews) | 9.5 (325 reviews) ✓ Verified | 
| **Customer Profiles** | 9.4 (6 reviews) | 9.6 (381 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | N/A | N/A |
| **UJET** | N/A | N/A |

#### Generative AI

| Feature | Enghouse Contact Center | UJET | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Enghouse Contact Center | UJET | 
|---|---|---|
| **Knowledge Base** | Not enough data | Not enough data | 
| **Searchable Articles** | Not enough data | Not enough data | 
| **Community Forums** | Not enough data | Not enough data | 
| **Mobile Optimization** | Not enough data | Not enough data | 
| **Personalization** | Not enough data | Not enough data | 

#### Self-Service Platform

| Feature | Enghouse Contact Center | UJET | 
|---|---|---|
| **Branding** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 
| **Artificial Intelligence** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Customer Self-Service

| Feature | Enghouse Contact Center | UJET | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | N/A | N/A |
| **UJET** | N/A | N/A |

#### Generative AI

| Feature | Enghouse Contact Center | UJET | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | N/A | N/A |
| **UJET** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Enghouse Contact Center | UJET | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | Enghouse Contact Center | UJET | 
|---|---|---|
| **Record Calls** | Not enough data | Not enough data | 
| **Generate Location** | Not enough data | Not enough data | 
| **Call Types** | Not enough data | Not enough data | 
| **Click-to-Call** | Not enough data | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | 

#### Contacts

| Feature | Enghouse Contact Center | UJET | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Information Locater** | Not enough data | Not enough data | 
| **Record Prospect Data** | Not enough data | Not enough data | 

#### Insights

| Feature | Enghouse Contact Center | UJET | 
|---|---|---|
| **Notes** | Not enough data | Not enough data | 
| **Daily Summary** | Not enough data | Not enough data | 
| **Automated Voicemails** | Not enough data | Not enough data | 
| **Automated Emails** | Not enough data | Not enough data | 
| **Sorts Prospects** | Not enough data | Not enough data | 
| **Automated Note Taking** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (3):** [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Enghouse Contact Center (6):** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics)



---
## Reviewer Demographics

### By Company Size

| Segment | Enghouse Contact Center | UJET | 
|---|---|---|
| **Small-Business** | 16.3% | 9.4% | 
| **Mid-Market** | 61.2% | 56.6% | 
| **Enterprise** | 22.4% | 34.0% | 

### By Industry

#### Enghouse Contact Center

- **Information Technology and Services:** 10.2%
- **Telecommunications:** 8.2%
- **Financial Services:** 7.1%
- **Government Administration:** 4.1%
- **Electrical/Electronic Manufacturing:** 4.1%
- **Consumer Services:** 4.1%
- **Automotive:** 3.1%
- **Leisure, Travel & Tourism:** 3.1%
- **Professional Training & Coaching:** 3.1%
- **Marketing and Advertising:** 3.1%
- **Other:** 50.0%

#### UJET

- **Consumer Services:** 27.4%
- **Telecommunications:** 9.3%
- **Outsourcing/Offshoring:** 8.5%
- **Food & Beverages:** 5.5%
- **Retail:** 4.6%
- **Information Technology and Services:** 3.8%
- **Automotive:** 3.6%
- **Consumer Goods:** 3.2%
- **Financial Services:** 2.6%
- **Health, Wellness and Fitness:** 2.6%
- **Other:** 28.9%

---
## Alternatives

### Alternatives to Enghouse Contact Center

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2526 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (618 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (465 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7356 reviews)
- [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — 4.6/5 stars (625 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1847 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1614 reviews)

### Alternatives to UJET

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2526 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (618 reviews)
- [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.4/5 stars (91 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1614 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1847 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1113 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6995 reviews)

---
## Top Discussions

### Enghouse Contact Center

No discussions available for this product.

### UJET

- Title: [What is UJET used for?](https://www.g2.com/discussions/what-is-ujet-used-for) — 2 comments
  > **Top comment:** "It's used for IVR contact communication "
- Title: [How do I view my call history without having to reach out a manager? Is it possible to change the connections notifications?](https://www.g2.com/discussions/30614-how-do-i-view-my-call-history-without-having-to-reach-out-a-manager-is-it-possible-to-change-the-connections-notifications) — 2 comments
  > **Top comment:** "Okay so how I get to see where I make phone calls or messages, you would click on the home button to the left of your screen, and the you would click on..."
- Title: [How do i know how long i been in a subject selection?](https://www.g2.com/discussions/how-do-i-know-how-long-i-been-in-a-subject-selection) — 2 comments, 1 upvote *(includes official response)*
  > **Top comment:** "Within the UJET agent adapter, there is a counter to highlight how long you've been in the current status. The counter always begins at 00:00 and counts up...."
- Title: [is there a way to change statutes in a longer term of time?](https://www.g2.com/discussions/is-there-a-way-to-change-statutes-in-a-longer-term-of-time) — 2 comments, 1 upvote
  > **Top comment:** "Yes. "
- Title: [why do you receive a blank csat dsat](https://www.g2.com/discussions/why-do-you-receive-a-blank-csat-dsat) — 2 comments, 1 upvote
  > **Top comment:** "Hey Rony, what happens in this kind of scenario is that the customer does not provide an answer to the first IVR question, just to the second one. i.e. Are..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/enghouse-contact-center-vs-ujet)