# Enghouse Contact Center vs NICE CXone Comparison
---
## AI Generated Summary
- **G2 reviewers report** that NiCE CXone Mpower excels in providing a comprehensive set of features for performance tracking, with users appreciating its ability to pull calls from reports efficiently. This functionality allows teams to maintain situational awareness and improve customer interactions.
- **Users say** that Enghouse Contact Center stands out for its intuitive interface, making it easy for agents to navigate and operate. Reviewers highlight the platform's robust features that enhance customer engagement across multiple channels, which is crucial for modern customer service.
- **According to verified reviews** , NiCE CXone Mpower offers a customizable dashboard that users find easy to follow. This feature helps teams monitor incoming calls and agent activities effectively, contributing to a higher overall service level.
- **Reviewers mention** that while Enghouse Contact Center is reliable and feature-rich, some users feel it may not be as flexible as NiCE CXone Mpower in adapting to specific workflow needs, which can impact efficiency in certain scenarios.
- **G2 reviewers highlight** that NiCE CXone Mpower has a strong focus on automation and performance analysis, with users praising its high scores in these areas. This focus allows teams to streamline operations and gain valuable insights into their performance metrics.
- **Users appreciate** that Enghouse Contact Center facilitates seamless communication through various channels, including SMS and social media, which enhances overall customer experience. However, some users feel that the platform could improve in areas like mobile access compared to NiCE CXone Mpower.



| | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Star Rating** | 4.3 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 99 | 1,730 | 
| **Largest Market Segment** | Mid-Market (61.2% of reviews) | Mid-Market (52.7% of reviews) | 
| **Entry Level Price** | No pricing available | Starting at $110.00 1 Agent Per Month | 

---
## Top Pros & Cons

### Enghouse Contact Center

Pros:
- Accuracy (1 reviews)
- Accuracy of Information (1 reviews)

Cons:
- Complex Customization (1 reviews)
- Complex Implementation (1 reviews)

### NICE CXone

Pros:
- Ease of Use (29 reviews)
- Features (21 reviews)

Cons:
- Call Issues (12 reviews)
- Technical Issues (11 reviews)

---
## Ratings Comparison
| Rating | Enghouse Contact Center | NICE CXone | 
|---|---|---|
  | **Meets Requirements** | 8.8 (67 reviews) | 8.7 (1193 reviews) | 
  | **Ease of Use** | 8.6 (97 reviews) | 8.7 (1211 reviews) | 
  | **Ease of Setup** | 7.9 (59 reviews) | 8.0 (453 reviews) | 
  | **Ease of Admin** | 7.8 (33 reviews) | 8.3 (439 reviews) | 
  | **Quality of Support** | 8.7 (67 reviews) | 8.3 (1113 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.3 (33 reviews) | 8.2 (436 reviews) | 
  | **Product Direction (% positive)** | 8.6 (66 reviews) | 8.2 (1109 reviews) | 

---
## Pricing

### Enghouse Contact Center

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### NICE CXone

#### Entry-Level Pricing

Plan: CXone Omnichannel Suite

Price: Starting at $110.00 1 Agent Per Month

Description: Includes both Digital and Voice Agent plus

Key Features:
- Omnichannel blended routing for digital and voice​
- Universal queue with concurrent interaction handling​
- Voice and digital capture, storage, search and playback​

[Browse all 5 editions](https://www.g2.com/products/nice-cxone/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | N/A | N/A |
| **NICE CXone** | 8.7/10 | 12 |

#### Ticket and Case Management

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 8.6 (7 reviews) | 
| **Ticket response user experience** | Not enough data | 8.3 (7 reviews) | 
| **Workflow** | Not enough data | 8.6 (7 reviews) | 
| **Response Automation** | Not enough data | 8.8 (7 reviews) | 
| **SLA Management** | Not enough data | 7.9 (7 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.6 (7 reviews) | 
| **Ticket Collaboration** | Not enough data | 8.6 (7 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.8 (7 reviews) | 

#### Generative AI

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Help Desk

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Communication Channels

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Customer Portal** | Not enough data | 9.4 (6 reviews) | 
| **Email to Case** | Not enough data | 9.5 (7 reviews) | 
| **Chat/Live Support** | Not enough data | 9.0 (7 reviews) | 
| **Social Integration** | Not enough data | 7.8 (6 reviews) | 
| **Voice** | Not enough data | 8.8 (7 reviews) | 

#### Platform

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.3 (7 reviews) | 
| **Customization ** | 8.5 (10 reviews) | 9.1 (11 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.8 (7 reviews) | 
| **Integration** | Not enough data | 8.8 (7 reviews) | 
| **Reporting** | Not enough data | 8.8 (7 reviews) | 
| **Dashboards** | Not enough data | 8.3 (7 reviews) | 

### Auto Dialer

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | N/A | N/A |
| **NICE CXone** | 9.0/10 | 412 |

#### Dialing Options

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Preview Dialing** | Not enough data | 8.9 (311 reviews) ✓ Verified | 
| **Progressive Dialing** | Not enough data | 9.0 (287 reviews) ✓ Verified | 
| **Predictive Dialing** | Not enough data | Not enough data | 

#### Agent Tools

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Whisper Coaching ** | Not enough data | 9.0 (263 reviews) ✓ Verified | 
| **Callback Scheduling ** | Not enough data | 8.9 (276 reviews) ✓ Verified | 
| **Call Recording ** | Not enough data | 9.2 (313 reviews) ✓ Verified | 

#### Automation

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Voice Activity Detection** | Not enough data | 8.8 (230 reviews) ✓ Verified | 
| **Interactive Voice Response (IVR)** | Not enough data | 9.0 (247 reviews) ✓ Verified | 
| **Call Scrubbing** | Not enough data | 8.9 (210 reviews) ✓ Verified | 

#### Agentic AI - Auto Dialer

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### AI Capabilities - Auto Dialer

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Call Prioritization and List Optimization** | Not enough data | Not enough data | 
| **Compliance Monitoring** | Not enough data | Not enough data | 
| **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | N/A | N/A |
| **NICE CXone** | 8.4/10 | 7 |

#### Administration

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Database Management ** | Not enough data | 9.0 (7 reviews) | 
| **Data Workflows** | Not enough data | 8.8 (7 reviews) | 
| **Issue Management** | Not enough data | 8.3 (7 reviews) | 

#### Knowledge Management

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.8 (7 reviews) | 
| **Publishing Workflows** | Not enough data | 7.6 (7 reviews) | 
| **Analytics** | Not enough data | 8.1 (7 reviews) | 

#### Compliance

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Policies and Controls** | Not enough data | 8.1 (7 reviews) | 
| **Data Governance** | Not enough data | 8.1 (7 reviews) | 
| **Compliance** | Not enough data | 9.0 (7 reviews) | 
| **Auditing** | Not enough data | 7.4 (7 reviews) | 

#### Customer Support

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Intelligent Search** | Not enough data | 7.9 (7 reviews) | 
| **Suggestions** | Not enough data | 8.1 (7 reviews) | 
| **Decision Trees** | Not enough data | 7.6 (7 reviews) | 

#### Data Security

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 8.3 (7 reviews) | 
| **Data Transport** | Not enough data | 8.6 (7 reviews) | 
| **Access Management** | Not enough data | 8.3 (7 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 8.8 (7 reviews) | 

#### Administration

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Integrations** | Not enough data | 8.8 (7 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.8 (7 reviews) | 
| **Performance and Reliability** | Not enough data | 8.6 (7 reviews) | 

#### Generative AI

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

### Contact Center Quality Assurance

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | N/A | N/A |
| **NICE CXone** | 8.2/10 | 347 |

#### Quality Assurance

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Evaluation** | Not enough data | 9.0 (253 reviews) | 
| **Calibration** | Not enough data | 9.0 (237 reviews) | 
| **Reports** | Not enough data | 8.8 (263 reviews) | 

#### Engagement

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Feedback** | Not enough data | 9.0 (238 reviews) | 
| **Dashboards** | Not enough data | 9.0 (250 reviews) | 
| **Training** | Not enough data | 8.8 (238 reviews) | 

#### Performance

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Integrations** | Not enough data | 8.9 (238 reviews) | 
| **Compliance** | Not enough data | 9.2 (256 reviews) | 

#### Generative AI

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **AI Text Generation** | Not enough data | 5.2 (18 reviews) | 
| **AI Text Summarization** | Not enough data | 5.4 (18 reviews) | 

### Contact Center

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | 8.3/10 | 55 |
| **NICE CXone** | 8.6/10 | 855 |

#### Channels

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Voice** | 8.5 (28 reviews) | 9.1 (627 reviews) ✓ Verified | 
| **Social** | 7.9 (16 reviews) | 8.5 (326 reviews) ✓ Verified | 
| **Web Chat** | 7.7 (16 reviews) | 8.5 (352 reviews) ✓ Verified | 
| **Mobile SMS** | 6.8 (15 reviews) | 8.3 (296 reviews) ✓ Verified | 
| **Email** | 7.6 (21 reviews) | 8.5 (350 reviews) ✓ Verified | 

#### Generative AI

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **AI Text-to-Speech** | 8.0 (5 reviews) | 7.0 (48 reviews) | 

#### Functions

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Session Routing** | 8.9 (29 reviews) | 8.8 (653 reviews) ✓ Verified | 
| **Session Queuing** | 8.6 (33 reviews) | 9.0 (692 reviews) ✓ Verified | 
| **Concurrent Calling** | 8.7 (34 reviews) | 8.9 (547 reviews) ✓ Verified | 
| **Speech Analytics** | 8.2 (21 reviews) | 8.7 (386 reviews) ✓ Verified | 
| **Auto Dialer** | 8.8 (26 reviews) | 8.8 (458 reviews) ✓ Verified | 
| **IVR** | 8.7 (29 reviews) | 8.9 (553 reviews) ✓ Verified | 
| **Inbound Screen Pop** | 8.4 (23 reviews) | 8.8 (556 reviews) ✓ Verified | 
| **Persistent Data** | 8.9 (21 reviews) | 8.7 (497 reviews) ✓ Verified | 

#### Agentic AI - Contact Center

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.1 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 7.8 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (6 reviews) | 

#### Administrative

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Session Summary Notes** | 7.9 (24 reviews) | 8.6 (516 reviews) ✓ Verified | 
| **Administrator Access** | 8.7 (37 reviews) | 8.9 (546 reviews) ✓ Verified | 
| **Reporting & Dashboards** | 8.1 (40 reviews) | 8.6 (643 reviews) ✓ Verified | 
| **Session Recording** | 7.8 (20 reviews) | 9.0 (513 reviews) ✓ Verified | 
| **Agent Scheduling and Assignment** | 8.9 (20 reviews) | 8.9 (432 reviews) ✓ Verified | 

### Contact Center Workforce

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | 8.5/10 | 24 |
| **NICE CXone** | 9.0/10 | 392 |

#### Workforce Management

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Agent Availability** | 9.3 (9 reviews) | 9.3 (289 reviews) ✓ Verified | 
| **Skills Management** | 8.3 (7 reviews) | 9.2 (280 reviews) ✓ Verified | 
| **Shift Scheduling** | 8.8 (8 reviews) | 8.9 (226 reviews) ✓ Verified | 
| **Agent Self-Service** | 8.1 (7 reviews) | 9.0 (227 reviews) ✓ Verified | 
| **Mobile Access** | 7.9 (7 reviews) | 8.6 (177 reviews) ✓ Verified | 

#### Administration

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Automation** | 8.2 (17 reviews) | 8.9 (230 reviews) ✓ Verified | 
| **Performance Analysis** | 8.7 (18 reviews) | 9.2 (271 reviews) ✓ Verified | 
| **Dashboards** | 9.0 (18 reviews) | 9.0 (295 reviews) ✓ Verified | 
| **Forecasting** | 8.0 (16 reviews) | 8.7 (220 reviews) ✓ Verified | 
| **Intraday Management** | 8.9 (15 reviews) | 9.0 (227 reviews) ✓ Verified | 

### Proactive Notification

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | N/A | N/A |
| **NICE CXone** | N/A | N/A |

#### Messaging Channels

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **SMS Messaging** | Not enough data | Not enough data | 
| **Email** | Not enough data | Not enough data | 
| **Voice Messaging** | Not enough data | Not enough data | 
| **Two way messaging** | Not enough data | Not enough data | 

#### Administration

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Scheduling** | Not enough data | Not enough data | 
| **Triggered Notifications** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

### Call Center Infrastructure (CCI)

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | 8.6/10 | 23 |
| **NICE CXone** | 8.9/10 | 40 |

#### Platform

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Omnichannel** | 8.3 (14 reviews) | 8.6 (32 reviews) | 
| **Mobile Access** | 8.5 (10 reviews) | 7.5 (27 reviews) | 
| **Queue Management** | 8.6 (16 reviews) | 8.8 (34 reviews) | 
| **Call Routing** | 8.9 (19 reviews) | 9.2 (38 reviews) | 
| **Call Back** | 8.8 (16 reviews) | 8.6 (35 reviews) | 
| **IVR** | 8.7 (17 reviews) | 9.4 (31 reviews) | 
| **Automatic Call Distribution** | 9.2 (17 reviews) | 9.3 (37 reviews) | 

#### Generative AI

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Workforce Management

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Call Monitoring** | 8.6 (19 reviews) | 9.4 (36 reviews) | 
| **Performance Evaluation** | 8.3 (15 reviews) | 9.0 (33 reviews) | 

#### Call Center Infrastructure (CCI)

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Administrative

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Call Recording** | 8.5 (16 reviews) | 9.4 (38 reviews) | 
| **Reporting & Dashboards** | 8.0 (19 reviews) | 8.8 (39 reviews) | 

### Customer Service Automation

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | N/A | N/A |
| **NICE CXone** | N/A | N/A |

#### Customer Support

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Text** | Not enough data | Not enough data | 
| **Speech** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 

#### Automation

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Ticket Resolution** | Not enough data | Not enough data | 
| **Customization** | Not enough data | Not enough data | 
| **Intelligent Routing** | Not enough data | Not enough data | 

#### Artificial Intelligence

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Learning** | Not enough data | Not enough data | 
| **Language** | Not enough data | Not enough data | 
| **Conversational AI** | Not enough data | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | 9.1/10 | 19 |
| **NICE CXone** | N/A | N/A |

#### Generative AI

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Pop-up Chat** | 8.7 (15 reviews) | Not enough data | 
| **Notifications** | 9.8 (14 reviews) | Not enough data | 
| **Targeted Emails** | 9.5 (14 reviews) | Not enough data | 
| **In-App Messaging** | 9.0 (10 reviews) | Not enough data | 
| **Co-Browsing** | 8.9 (9 reviews) | Not enough data | 

####  Internal Use

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Customization ** | 8.5 (10 reviews) | 9.1 (11 reviews) | 
| **Conversation Archiving** | 9.3 (10 reviews) | Not enough data | 
| **Lead Development** | 8.9 (6 reviews) | Not enough data | 
| **Knowledge Base** | 9.0 (7 reviews) | Not enough data | 
| **Team Inbox ** | 9.4 (8 reviews) | Not enough data | 
| **Customer Profiles** | 9.4 (6 reviews) | Not enough data | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | N/A | N/A |
| **NICE CXone** | 7.8/10 | 8 |

#### Generative AI

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Self-Service Experience

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.1 (7 reviews) | 
| **Searchable Articles** | Not enough data | 7.5 (8 reviews) | 
| **Community Forums** | Not enough data | 7.5 (8 reviews) | 
| **Mobile Optimization** | Not enough data | 7.5 (8 reviews) | 
| **Personalization** | Not enough data | 7.3 (8 reviews) | 

#### Self-Service Platform

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Branding** | Not enough data | 8.3 (8 reviews) | 
| **Automation** | Not enough data | 8.3 (8 reviews) | 
| **Artificial Intelligence** | Not enough data | 7.9 (8 reviews) | 
| **Integrations** | Not enough data | 8.1 (7 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Speech Analytics

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | N/A | N/A |
| **NICE CXone** | 6.7/10 | 5 |

#### Generative AI

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 6.7 (5 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | N/A | N/A |
| **NICE CXone** | N/A | N/A |

#### Generative AI

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | N/A | N/A |
| **NICE CXone** | N/A | N/A |

#### Agentic AI - Outbound Call Tracking

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Record Calls** | Not enough data | Not enough data | 
| **Generate Location** | Not enough data | Not enough data | 
| **Call Types** | Not enough data | Not enough data | 
| **Click-to-Call** | Not enough data | Not enough data | 
| **Auto Dialer** | Not enough data | Not enough data | 

#### Contacts

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Personalization** | Not enough data | Not enough data | 
| **Information Locater** | Not enough data | Not enough data | 
| **Record Prospect Data** | Not enough data | Not enough data | 

#### Insights

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Notes** | Not enough data | Not enough data | 
| **Daily Summary** | Not enough data | Not enough data | 
| **Automated Voicemails** | Not enough data | Not enough data | 
| **Automated Emails** | Not enough data | Not enough data | 
| **Sorts Prospects** | Not enough data | Not enough data | 
| **Automated Note Taking** | Not enough data | Not enough data | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | N/A | N/A |
| **NICE CXone** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Enghouse Contact Center** | N/A | N/A |
| **NICE CXone** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (7):** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center), [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics)

**Unique to Enghouse Contact Center (2):** [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to NICE CXone (6):** [Customer Service Automation Software](https://www.g2.com/categories/customer-service-automation), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Help Desk Software](https://www.g2.com/categories/help-desk), [Proactive Notification Software](https://www.g2.com/categories/proactive-notification), [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)


---
## Reviewer Demographics

### By Company Size

| Segment | Enghouse Contact Center | NICE CXone | 
|---|---|---|
| **Small-Business** | 16.3% | 13.7% | 
| **Mid-Market** | 61.2% | 52.7% | 
| **Enterprise** | 22.4% | 33.6% | 

### By Industry

#### Enghouse Contact Center

- **Information Technology and Services:** 10.2%
- **Telecommunications:** 8.2%
- **Financial Services:** 7.1%
- **Government Administration:** 4.1%
- **Electrical/Electronic Manufacturing:** 4.1%
- **Consumer Services:** 4.1%
- **Automotive:** 3.1%
- **Leisure, Travel & Tourism:** 3.1%
- **Professional Training & Coaching:** 3.1%
- **Marketing and Advertising:** 3.1%
- **Other:** 50.0%

#### NICE CXone

- **Consumer Services:** 10.4%
- **Information Technology and Services:** 8.3%
- **Financial Services:** 7.9%
- **Telecommunications:** 7.1%
- **Hospital & Health Care:** 5.8%
- **Insurance:** 5.8%
- **Retail:** 3.1%
- **Banking:** 2.6%
- **Computer Software:** 2.6%
- **Health, Wellness and Fitness:** 2.6%
- **Other:** 43.9%

---
## Alternatives

### Alternatives to Enghouse Contact Center

- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2522 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (618 reviews)
- [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (464 reviews)
- [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7356 reviews)
- [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — 4.6/5 stars (625 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1847 reviews)
- [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1613 reviews)
- [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1130 reviews)

### Alternatives to NICE CXone

- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2522 reviews)
- [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (618 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1555 reviews)
- [8x8 Contact Center](https://www.g2.com/products/8x8-contact-center/reviews) — 4.1/5 stars (257 reviews)
- [Avaya Contact Center](https://www.g2.com/products/avaya-contact-center/reviews) — 4.1/5 stars (181 reviews)
- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7356 reviews)
- [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews) — 4.1/5 stars (209 reviews)
- [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (749 reviews)
- [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1847 reviews)
- [Amazon Connect](https://www.g2.com/products/amazon-connect/reviews) — 4.4/5 stars (91 reviews)

---
## Top Discussions

### Enghouse Contact Center

No discussions available for this product.

### NICE CXone

- Title: [Does it ever pause or get frozen after a call](https://www.g2.com/discussions/does-it-ever-pause-or-get-frozen-after-a-call) — 2 comments, 2 upvotes
  > **Top comment:** "In three months of use, 40 hours a week.... Not that often thankfully"
- Title: [What is NICE CXone used for?](https://www.g2.com/discussions/what-is-nice-cxone-used-for) — 1 comment
  > **Top comment:** "NICE CXone is basically an customer interaction tool that can help you manage the customer interactions from the platform, via Calls, Emails, etc. An good..."
- Title: [Can I use this application for auto dialed jobs?](https://www.g2.com/discussions/can-i-use-this-application-for-auto-dialed-jobs) — 1 comment, 1 upvote
  > **Top comment:** "Yes. This software has a option with chat, email and voice dail"
- Title: [how to a automatically log in](https://www.g2.com/discussions/how-to-a-automatically-log-in) — 1 comment, 1 upvote
  > **Top comment:** "We don’t have that feature in my position that I know of "
- Title: [How do I monitor the productivity time,  real time for the agents logged in?](https://www.g2.com/discussions/how-do-i-monitor-the-productivity-time-real-time-for-the-agents-logged-in) — 1 comment, 1 upvote
  > **Top comment:** "You would click on New+ in the far-right corner & click on agents. There you would see all the agents you would like to monitor."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/enghouse-contact-center-vs-nice-cxone)