# Enghouse Contact Center vs Lifesize CxEngage Comparison | | Enghouse Contact Center | Lifesize CxEngage | |---|---|---| | **Star Rating** | 4.3 out of 5 | 3.6 out of 5 | | **Total Reviews** | 99 | 11 | | **Largest Market Segment** | Mid-Market (61.2% of reviews) | Mid-Market (71.4% of reviews) | | **Entry Level Price** | No pricing available | $65 per named agent per month | --- ## Top Pros & Cons ### Enghouse Contact Center Pros: - Accuracy (1 reviews) - Accuracy of Information (1 reviews) Cons: - Complex Customization (1 reviews) - Complex Implementation (1 reviews) ### Lifesize CxEngage **Not enough data** --- ## Ratings Comparison | Rating | Enghouse Contact Center | Lifesize CxEngage | |---|---|---| | **Meets Requirements** | 8.8 (67 reviews) | 8.1 (6 reviews) | | **Ease of Use** | 8.6 (97 reviews) | 7.5 (6 reviews) | | **Ease of Setup** | 7.9 (59 reviews) | Not enough data | | **Ease of Admin** | 7.8 (33 reviews) | Not enough data | | **Quality of Support** | 8.7 (67 reviews) | 6.0 (5 reviews) | | **Has the product been a good partner in doing business?** | 8.3 (33 reviews) | Not enough data | | **Product Direction (% positive)** | 8.6 (66 reviews) | 2.2 (6 reviews) | --- ## Pricing ### Enghouse Contact Center #### Entry-Level Pricing No pricing available #### Free Trial No information available ### Lifesize CxEngage #### Entry-Level Pricing Plan: ESSENTIAL Price: $65 per named agent per month Description: The foundational contact center solution
 Key Features: - Inbound Voice - Outbound Voice - Unlimited Sub-Tenants & Roles [Browse all 3 editions](https://www.g2.com/products/lifesize-cxengage/pricing) #### Free Trial No --- ## Features Comparison By Category ### Auto Dialer | Product | Score | Reviews | |---|---|---| | **Enghouse Contact Center** | N/A | N/A | | **Lifesize CxEngage** | N/A | N/A | #### Dialing Options | Feature | Enghouse Contact Center | Lifesize CxEngage | |---|---|---| | **Preview Dialing** | Not enough data | Not enough data | | **Progressive Dialing** | Not enough data | Not enough data | | **Predictive Dialing** | Not enough data | Not enough data | #### Agent Tools | Feature | Enghouse Contact Center | Lifesize CxEngage | |---|---|---| | **Whisper Coaching ** | Not enough data | Not enough data | | **Callback Scheduling ** | Not enough data | Not enough data | | **Call Recording ** | Not enough data | Not enough data | #### Automation | Feature | Enghouse Contact Center | Lifesize CxEngage | |---|---|---| | **Voice Activity Detection** | Not enough data | Not enough data | | **Interactive Voice Response (IVR)** | Not enough data | Not enough data | | **Call Scrubbing** | Not enough data | Not enough data | #### Agentic AI - Auto Dialer | Feature | Enghouse Contact Center | Lifesize CxEngage | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | #### AI Capabilities - Auto Dialer | Feature | Enghouse Contact Center | Lifesize CxEngage | |---|---|---| | **Call Prioritization and List Optimization** | Not enough data | Not enough data | | **Compliance Monitoring** | Not enough data | Not enough data | | **Speech Analytics and Sentiment Analysis** | Not enough data | Not enough data | ### Contact Center Quality Assurance | Product | Score | Reviews | |---|---|---| | **Enghouse Contact Center** | N/A | N/A | | **Lifesize CxEngage** | N/A | N/A | #### Quality Assurance | Feature | Enghouse Contact Center | Lifesize CxEngage | |---|---|---| | **Evaluation** | Not enough data | Not enough data | | **Calibration** | Not enough data | Not enough data | | **Reports** | Not enough data | Not enough data | #### Engagement | Feature | Enghouse Contact Center | Lifesize CxEngage | |---|---|---| | **Feedback** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | | **Training** | Not enough data | Not enough data | #### Performance | Feature | Enghouse Contact Center | Lifesize CxEngage | |---|---|---| | **Integrations** | Not enough data | Not enough data | | **Compliance** | Not enough data | Not enough data | #### Generative AI | Feature | Enghouse Contact Center | Lifesize CxEngage | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Contact Center | Product | Score | Reviews | |---|---|---| | **Enghouse Contact Center** | 8.3/10 | 55 | | **Lifesize CxEngage** | 8.1/10 | 7 | #### Channels | Feature | Enghouse Contact Center | Lifesize CxEngage | |---|---|---| | **Voice** | 8.5 (28 reviews) | Not enough data | | **Social** | 7.9 (16 reviews) | Not enough data | | **Web Chat** | 7.7 (16 reviews) | Not enough data | | **Mobile SMS** | 6.8 (15 reviews) | Not enough data | | **Email** | 7.6 (21 reviews) | Not enough data | #### Generative AI | Feature | Enghouse Contact Center | Lifesize CxEngage | |---|---|---| | **AI Text-to-Speech** | 8.0 (5 reviews) | Not enough data | #### Functions | Feature | Enghouse Contact Center | Lifesize CxEngage | |---|---|---| | **Session Routing** | 8.9 (29 reviews) | 8.6 (6 reviews) | | **Session Queuing** | 8.6 (33 reviews) | 8.1 (6 reviews) | | **Concurrent Calling** | 8.7 (34 reviews) | 8.3 (5 reviews) | | **Speech Analytics** | 8.2 (21 reviews) | Not enough data | | **Auto Dialer** | 8.8 (26 reviews) | Not enough data | | **IVR** | 8.7 (29 reviews) | Not enough data | | **Inbound Screen Pop** | 8.4 (23 reviews) | Not enough data | | **Persistent Data** | 8.9 (21 reviews) | Not enough data | #### Agentic AI - Contact Center | Feature | Enghouse Contact Center | Lifesize CxEngage | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Administrative | Feature | Enghouse Contact Center | Lifesize CxEngage | |---|---|---| | **Session Summary Notes** | 7.9 (24 reviews) | Not enough data | | **Administrator Access** | 8.7 (37 reviews) | 7.3 (5 reviews) | | **Reporting & Dashboards** | 8.1 (40 reviews) | 8.0 (5 reviews) | | **Session Recording** | 7.8 (20 reviews) | Not enough data | | **Agent Scheduling and Assignment** | 8.9 (20 reviews) | Not enough data | ### Contact Center Workforce | Product | Score | Reviews | |---|---|---| | **Enghouse Contact Center** | 8.5/10 | 24 | | **Lifesize CxEngage** | N/A | N/A | #### Workforce Management | Feature | Enghouse Contact Center | Lifesize CxEngage | |---|---|---| | **Agent Availability** | 9.3 (9 reviews) | Not enough data | | **Skills Management** | 8.3 (7 reviews) | Not enough data | | **Shift Scheduling** | 8.8 (8 reviews) | Not enough data | | **Agent Self-Service** | 8.1 (7 reviews) | Not enough data | | **Mobile Access** | 7.9 (7 reviews) | Not enough data | #### Administration | Feature | Enghouse Contact Center | Lifesize CxEngage | |---|---|---| | **Automation** | 8.2 (17 reviews) | Not enough data | | **Performance Analysis** | 8.7 (18 reviews) | Not enough data | | **Dashboards** | 9.0 (18 reviews) | Not enough data | | **Forecasting** | 8.0 (16 reviews) | Not enough data | | **Intraday Management** | 8.9 (15 reviews) | Not enough data | ### Call Center Infrastructure (CCI) | Product | Score | Reviews | |---|---|---| | **Enghouse Contact Center** | 8.6/10 | 23 | | **Lifesize CxEngage** | N/A | N/A | #### Platform | Feature | Enghouse Contact Center | Lifesize CxEngage | |---|---|---| | **Omnichannel** | 8.3 (14 reviews) | Not enough data | | **Mobile Access** | 8.5 (10 reviews) | Not enough data | | **Queue Management** | 8.6 (16 reviews) | Not enough data | | **Call Routing** | 8.9 (19 reviews) | Not enough data | | **Call Back** | 8.8 (16 reviews) | Not enough data | | **IVR** | 8.7 (17 reviews) | Not enough data | | **Automatic Call Distribution** | 9.2 (17 reviews) | Not enough data | #### Generative AI | Feature | Enghouse Contact Center | Lifesize CxEngage | |---|---|---| | **AI Text-to-Speech** | Not enough data | Not enough data | #### Workforce Management | Feature | Enghouse Contact Center | Lifesize CxEngage | |---|---|---| | **Call Monitoring** | 8.6 (19 reviews) | Not enough data | | **Performance Evaluation** | 8.3 (15 reviews) | Not enough data | #### Call Center Infrastructure (CCI) | Feature | Enghouse Contact Center | Lifesize CxEngage | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Administrative | Feature | Enghouse Contact Center | Lifesize CxEngage | |---|---|---| | **Call Recording** | 8.5 (16 reviews) | Not enough data | | **Reporting & Dashboards** | 8.0 (19 reviews) | Not enough data | ### Live Chat | Product | Score | Reviews | |---|---|---| | **Enghouse Contact Center** | 9.1/10 | 19 | | **Lifesize CxEngage** | N/A | N/A | #### Generative AI | Feature | Enghouse Contact Center | Lifesize CxEngage | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | | **AI Text-to-Speech** | Not enough data | Not enough data | #### Communication | Feature | Enghouse Contact Center | Lifesize CxEngage | |---|---|---| | **Pop-up Chat** | 8.7 (15 reviews) | Not enough data | | **Notifications** | 9.8 (14 reviews) | Not enough data | | **Targeted Emails** | 9.5 (14 reviews) | Not enough data | | **In-App Messaging** | 9.0 (10 reviews) | Not enough data | | **Co-Browsing** | 8.9 (9 reviews) | Not enough data | #### Internal Use | Feature | Enghouse Contact Center | Lifesize CxEngage | |---|---|---| | **Customization ** | 8.5 (10 reviews) | Not enough data | | **Conversation Archiving** | 9.3 (10 reviews) | Not enough data | | **Lead Development** | 8.9 (6 reviews) | Not enough data | | **Knowledge Base** | 9.0 (7 reviews) | Not enough data | | **Team Inbox ** | 9.4 (8 reviews) | Not enough data | | **Customer Profiles** | 9.4 (6 reviews) | Not enough data | ### Customer Self-Service | Product | Score | Reviews | |---|---|---| | **Enghouse Contact Center** | N/A | N/A | | **Lifesize CxEngage** | N/A | N/A | #### Generative AI | Feature | Enghouse Contact Center | Lifesize CxEngage | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | #### Self-Service Experience | Feature | Enghouse Contact Center | Lifesize CxEngage | |---|---|---| | **Knowledge Base** | Not enough data | Not enough data | | **Searchable Articles** | Not enough data | Not enough data | | **Community Forums** | Not enough data | Not enough data | | **Mobile Optimization** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | #### Self-Service Platform | Feature | Enghouse Contact Center | Lifesize CxEngage | |---|---|---| | **Branding** | Not enough data | Not enough data | | **Automation** | Not enough data | Not enough data | | **Artificial Intelligence** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | #### Agentic AI - Customer Self-Service | Feature | Enghouse Contact Center | Lifesize CxEngage | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Speech Analytics | Product | Score | Reviews | |---|---|---| | **Enghouse Contact Center** | N/A | N/A | | **Lifesize CxEngage** | N/A | N/A | #### Generative AI | Feature | Enghouse Contact Center | Lifesize CxEngage | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | ### Outbound Call Tracking | Product | Score | Reviews | |---|---|---| | **Enghouse Contact Center** | N/A | N/A | | **Lifesize CxEngage** | N/A | N/A | #### Agentic AI - Outbound Call Tracking | Feature | Enghouse Contact Center | Lifesize CxEngage | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | #### Calling | Feature | Enghouse Contact Center | Lifesize CxEngage | |---|---|---| | **Record Calls** | Not enough data | Not enough data | | **Generate Location** | Not enough data | Not enough data | | **Call Types** | Not enough data | Not enough data | | **Click-to-Call** | Not enough data | Not enough data | | **Auto Dialer** | Not enough data | Not enough data | #### Contacts | Feature | Enghouse Contact Center | Lifesize CxEngage | |---|---|---| | **Personalization** | Not enough data | Not enough data | | **Information Locater** | Not enough data | Not enough data | | **Record Prospect Data** | Not enough data | Not enough data | #### Insights | Feature | Enghouse Contact Center | Lifesize CxEngage | |---|---|---| | **Notes** | Not enough data | Not enough data | | **Daily Summary** | Not enough data | Not enough data | | **Automated Voicemails** | Not enough data | Not enough data | | **Automated Emails** | Not enough data | Not enough data | | **Sorts Prospects** | Not enough data | Not enough data | | **Automated Note Taking** | Not enough data | Not enough data | --- ## Categories **Shared Categories (3):** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce), [Call Center Infrastructure (CCI) Software](https://www.g2.com/categories/call-center-infrastructure-cci), [Contact Center Software](https://www.g2.com/categories/contact-center) **Unique to Enghouse Contact Center (6):** [Auto Dialer Software](https://www.g2.com/categories/auto-dialer), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance), [Speech Analytics Software](https://www.g2.com/categories/speech-analytics), [Live Chat Software](https://www.g2.com/categories/live-chat) --- ## Reviewer Demographics ### By Company Size | Segment | Enghouse Contact Center | Lifesize CxEngage | |---|---|---| | **Small-Business** | 16.3% | 14.3% | | **Mid-Market** | 61.2% | 71.4% | | **Enterprise** | 22.4% | 14.3% | ### By Industry #### Enghouse Contact Center - **Information Technology and Services:** 10.2% - **Telecommunications:** 8.2% - **Financial Services:** 7.1% - **Government Administration:** 4.1% - **Electrical/Electronic Manufacturing:** 4.1% - **Consumer Services:** 4.1% - **Automotive:** 3.1% - **Leisure, Travel & Tourism:** 3.1% - **Professional Training & Coaching:** 3.1% - **Marketing and Advertising:** 3.1% - **Other:** 50.0% #### Lifesize CxEngage - **Internet:** 25.0% - **Telecommunications:** 12.5% - **Information Technology and Services:** 12.5% - **Furniture:** 12.5% - **Consumer Services:** 12.5% - **Consumer Goods:** 12.5% - **Computer Networking:** 12.5% --- ## Alternatives ### Alternatives to Enghouse Contact Center - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2536 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews) - [ServiceNow Customer Service Management](https://www.g2.com/products/servicenow-customer-service-management/reviews) — 4.4/5 stars (483 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1628 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7358 reviews) - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews) — 4.4/5 stars (1848 reviews) - [Ozonetel](https://www.g2.com/products/ozonetel/reviews) — 4.6/5 stars (625 reviews) ### Alternatives to Lifesize CxEngage - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) — 4.1/5 stars (625 reviews) - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) — 4.3/5 stars (1730 reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2536 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1556 reviews) - [UJET](https://www.g2.com/products/ujet/reviews) — 4.7/5 stars (1130 reviews) - [Aircall](https://www.g2.com/products/aircall/reviews) — 4.4/5 stars (1628 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) — 4.4/5 stars (547 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1415 reviews) - [Sprinklr Service](https://www.g2.com/products/sprinklr-service/reviews) — 4.3/5 stars (751 reviews) - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2389 reviews) --- ## Top Discussions ### Enghouse Contact Center No discussions available for this product. ### Lifesize CxEngage No discussions available for this product. --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/enghouse-contact-center-vs-lifesize-cxengage)