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Engati
Engati
(18)
4.1 out of 5
Engati
By Engati
LiveChat
LiveChat
(806)
4.4 out of 5
LiveChat
By Text
At a Glance
Engati
Engati
Star Rating
(18)4.1 out of 5
Market Segments
Mid-Market (57.1% of reviews)
Information
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plans
LiveChat
LiveChat
Star Rating
(806)4.4 out of 5
Market Segments
Small-Business (44.7% of reviews)
Information
Pros & Cons
Entry-Level Pricing
$19.00 100 Visitors Per Month
Free Trial is available
Browse all 3 pricing plans
AI Generated Summary
AI-generated. Powered by real user reviews.
  • G2 reviewers report that LiveChat excels in user experience, with many praising its intuitive interface and robust features. Users appreciate how the system is designed to enhance customer support, turning it into a revenue-driving function through real-time interactions and improved response times.
  • Users say that Engati offers a low-code, no-code solution that makes it easy to deploy chatbots across multiple channels like WhatsApp and Instagram. This flexibility is highlighted by reviewers who value the ease of setup and the ability to customize bot features without extensive technical knowledge.
  • Reviewers mention that LiveChat provides exceptional support, with many noting the effectiveness of its canned responses, tagging, and engagement features. This makes the support process faster and more efficient, contributing to a higher overall satisfaction rating compared to Engati.
  • According to verified reviews, Engati's project management is a strong point, particularly with users highlighting the responsiveness and organization of their project manager. This personalized approach helps ensure that projects stay on track, although some users feel that the overall platform could benefit from more robust features.
  • Users report that LiveChat's analytics capabilities are a standout feature, allowing businesses to track and convert leads effectively. The combination of automation and human interaction is well-balanced, which enhances the overall customer experience and satisfaction.
  • Reviewers note that while Engati is easy to use, it faces challenges in terms of feature depth compared to LiveChat. Users have expressed a desire for more advanced functionalities that can match the comprehensive offerings of LiveChat, which has a more extensive library of add-on modules.
Pricing
Entry-Level Pricing
Engati
Accelerator
Contact Us
Browse all 4 pricing plans
LiveChat
Starter
$19.00
100 Visitors Per Month
Browse all 3 pricing plans
Free Trial
Engati
Free Trial is available
LiveChat
Free Trial is available
Ratings
Meets Requirements
8.8
13
9.1
704
Ease of Use
8.6
13
9.3
703
Ease of Setup
8.3
11
9.0
283
Ease of Admin
8.2
11
9.1
274
Quality of Support
8.8
13
9.1
652
Has the product been a good partner in doing business?
8.5
11
9.1
266
Product Direction (% positive)
8.1
12
8.3
696
Features by Category
Help DeskHide 24 FeaturesShow 24 Features
Not enough data
8.8
439
Ticket and Case Management
Not enough data
9.2
248
Not enough data
9.1
245
Not enough data
9.0
239
Not enough data
9.2
253
Not enough data
8.5
156
Not enough data
9.0
231
Not enough data
9.1
230
Not enough data
8.9
142
|
Verified
Generative AI
Not enough data
6.4
6
Not enough data
7.2
6
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
9.2
220
|
Verified
Not enough data
9.3
232
|
Verified
Not enough data
9.4
269
|
Verified
Not enough data
8.9
222
|
Verified
Not enough data
8.5
108
Platform
Not enough data
9.1
82
|
Verified
Not enough data
8.4
281
|
Verified
Not enough data
9.2
88
|
Verified
Not enough data
8.9
73
|
Verified
Not enough data
9.0
213
|
Verified
Not enough data
9.1
217
|
Verified
Conversational MarketingHide 21 FeaturesShow 21 Features
Not enough data
Not enough data
Messenger
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customers
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Conversational Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
ChatbotsHide 14 FeaturesShow 14 Features
Not enough data
Not enough data
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Conversational SupportHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
Conversational Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Support Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Multilingual Customer SupportHide 13 FeaturesShow 13 Features
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Channel
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Service AutomationHide 9 FeaturesShow 9 Features
Not enough data
Not enough data
Customer Support
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Artificial Intelligence
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Bot PlatformsHide 9 FeaturesShow 9 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Bot Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Live ChatHide 14 FeaturesShow 14 Features
Not enough data
8.5
400
Generative AI
Not enough data
7.4
9
Not enough data
7.5
8
Not enough data
Feature Not Available
Communication
Not enough data
9.2
329
|
Verified
Not enough data
8.9
327
|
Verified
Not enough data
8.4
221
Not enough data
8.8
269
|
Verified
Not enough data
8.3
30
Internal Use
Not enough data
8.4
281
|
Verified
Not enough data
8.8
303
|
Verified
Not enough data
8.6
254
|
Verified
Not enough data
8.6
259
|
Verified
Not enough data
8.6
244
|
Verified
Not enough data
8.4
249
|
Verified
Customer Self-ServiceHide 17 FeaturesShow 17 Features
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp MarketingHide 10 FeaturesShow 10 Features
Not enough data
Not enough data
WhatsApp Messaging - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
WhatsApp Business Platform - WhatsApp Marketing
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Conversational Commerce PlatformsHide 11 FeaturesShow 11 Features
Not enough data
Not enough data
Conversational AI - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform integration - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics and Reporting - Conversational Commerce Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Engati
Engati
LiveChat
LiveChat
Engati and LiveChat are categorized as Chatbots and Live Chat
Unique Categories
Engati
LiveChat
Reviews
Reviewers' Company Size
Engati
Engati
Small-Business(50 or fewer emp.)
42.9%
Mid-Market(51-1000 emp.)
57.1%
Enterprise(> 1000 emp.)
0%
LiveChat
LiveChat
Small-Business(50 or fewer emp.)
44.7%
Mid-Market(51-1000 emp.)
37.5%
Enterprise(> 1000 emp.)
17.9%
Reviewers' Industry
Engati
Engati
Information Technology and Services
21.4%
Human Resources
14.3%
Computer Software
14.3%
Textiles
7.1%
Real Estate
7.1%
Other
35.7%
LiveChat
LiveChat
Computer Software
8.9%
Information Technology and Services
8.6%
Retail
6.3%
Financial Services
4.0%
Internet
3.7%
Other
68.6%
Alternatives
Engati
Engati Alternatives
Drift
Drift
Add Drift
3CX
3CX
Add 3CX
Wati
Wati
Add Wati
Fin
Fin
Add Fin
LiveChat
LiveChat Alternatives
Zendesk for Customer Service
Zendesk for Customer Service
Add Zendesk for Customer Service
Fin
Fin
Add Fin
Tidio
Tidio
Add Tidio
LivePerson
LivePerson
Add LivePerson
Discussions
Engati
Engati Discussions
Monty the Mongoose crying
Engati has no discussions with answers
See all discussions
LiveChat
LiveChat Discussions
HIS DOCTRINE!! by Paul T. Wright Jr
3 Comments
LL
I have checked on this book and I have purchased two copies and have seen the way it reaches people with the Bible and Word in a concept that shows how we...Read more
How does LiveChat work when no one is available?
3 Comments
Official Response from LiveChat
When you are offline the chat window changes into the ticket form. It means that your visitors can leave messages as tickets and contact you even after your...Read more
Can one user respond to multiple chats concurrently?
3 Comments
Official Response from LiveChat
Each user can chat with up to 99 customers at the same time. Read more
See all discussions
Ask Engati a QuestionContact Engati

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Add Product
Engati
Engati
LiveChat
LiveChat