Compare Engageware and Waitwhile 
At a Glance
Market Segments
Mid-Market (48.4% of reviews)
Small-Business (47.4% of reviews)
Entry-Level Pricing
Contact Us
Contact Us Per Year
Engageware
Star Rating
(131)4.4 out of 5
Market Segments
Mid-Market (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansWaitwhile
Star Rating
(329)4.9 out of 5
Market Segments
Small-Business (47.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us Per Year
Free Trial is available
Browse all 4 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Waitwhile excels in user satisfaction, boasting a significantly higher overall score compared to Engageware. Users appreciate its intuitive interface, which simplifies patient queue management and enhances the overall experience.
- Users say that Engageware offers impressive AI capabilities, particularly in automating customer service interactions. Reviewers highlight its self-service options, which allow customers to receive instant resolutions, making it a valuable tool for enhancing customer engagement.
- According to verified reviews, Waitwhile stands out for its ease of use, with many users noting how straightforward it is to add patients to the queue and manage their information. This convenience has led to a smoother workflow for businesses utilizing the software.
- Reviewers mention that Engageware provides a multi-channel communication platform, which is beneficial for both customer and employee engagement. However, some users have pointed out challenges in configuration, indicating that it may not always align perfectly with specific workflow needs.
- Users highlight the quality of support offered by Waitwhile, with many praising the responsiveness and helpfulness of the support team. This level of assistance contributes to a more positive user experience, especially during the initial setup phase.
- G2 reviewers note that while Engageware has strong features for customer engagement, it has fewer recent reviews compared to Waitwhile, which may suggest a need for improvement in user satisfaction or product updates. This could impact potential buyers' confidence in its current performance.
Pricing
Entry-Level Pricing
Engageware
Scheduler for Enterprise
Contact Us
Solve the challenge of scheduling multiple locations, staff and resources with Intelligent Appointment Scheduling™ and queue management built for organizations that need a highly scalable and secure solution.
- Omnichannel Scheduling Experience
- Robust, Full-Stack Security
- Smart Matching
Waitwhile
Enterprise
Contact Us
Per Year
For large organizations with custom needs
- Custom number of locations
- Custom number of visits
- Report builder
Free Trial
Engageware
Free Trial is available
Waitwhile
Free Trial is available
Ratings
Meets Requirements
9.0
118
9.5
274
Ease of Use
8.8
118
9.6
280
Ease of Setup
8.4
47
9.2
174
Ease of Admin
8.7
42
9.2
103
Quality of Support
8.7
105
9.6
244
Has the product been a good partner in doing business?
9.1
41
9.7
101
Product Direction (% positive)
7.4
120
9.7
271
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Customer Support
Not enough data
9.0
174
Not enough data
8.1
141
Not enough data
8.2
143
Reporting and Analytics
Not enough data
9.2
183
Not enough data
8.8
144
Not enough data
8.8
140
Not enough data
8.9
143
Hardware
Not enough data
Feature Not Available
Not enough data
8.5
133
Not enough data
8.7
137
Generative AI
Not enough data
7.2
113
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Responses
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Notifications
Not enough data
9.3
124
Not enough data
9.2
118
Not enough data
9.5
123
Settings
Not enough data
9.4
108
Not enough data
9.3
116
Not enough data
9.2
110
Personalization
Not enough data
9.4
106
Not enough data
9.1
106
Integrations
Not enough data
8.8
102
Not enough data
9.2
106
Not enough data
8.1
92
Not enough data
7.9
85
Not enough data
9.2
109
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Online Appointment Scheduling
Not enough data
6.4
11
Not enough data
7.6
11
Not enough data
7.3
11
Integrations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Branding & Customizatio
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Automatic Rules & Configurations
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Scheduling
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Internal Use
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Features
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Engageware and Waitwhile are categorized as Queue Management
Unique Categories
Engageware is categorized as Business Scheduling, Appointment Reminder, Live Chat, Customer Self-Service, Chatbots, Digital Customer Service Platforms, and Help Desk
Waitwhile is categorized as Online Appointment Scheduling
Reviews
Reviewers' Company Size
Engageware
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Waitwhile
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
11.7%
Information Technology and Services
10.2%
Education Management
9.4%
Financial Services
8.6%
Publishing
7.0%
Other
53.1%
Retail
23.0%
Consumer Services
7.0%
Veterinary
5.0%
Banking
5.0%
Higher Education
5.0%
Other
55.0%
Alternatives
Discussions
How do i get the time trade appointments to appear in a specific category?
1 Comment
TM
Hi Natalie,
Thanks for your question. We do have a blog post on using conditional formatting to color code TimeTrade appointments based on the activity...Read more
Engageware has no more discussions with answers
How do you use Waitwhile?
2 Comments
MS
We are a walk in animal clinic with high volume so we use Waitwhile to manage our client visits. Read more
Cannot download app
1 Comment
Official Response from Waitwhile
Hi Patricia! We may not be able to address it from our side just yet; ironically, since our app is still pretty new, that may resolve once more people...Read more
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