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Compare Engageware and SUMO Scheduler 
Featured Products
At a Glance
Market Segments
Mid-Market (48.4% of reviews)
Small-Business (46.2% of reviews)
Entry-Level Pricing
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No pricing available
Engageware
Star Rating
(131)4.4 out of 5
Market Segments
Mid-Market (48.4% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Us
Browse all 4 pricing plansSUMO Scheduler
Star Rating
(13)3.4 out of 5
Market Segments
Small-Business (46.2% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
No pricing available
Learn more about SUMO SchedulerEngageware vs SUMO Scheduler
When assessing the two solutions, reviewers found Engageware easier to use, set up, and administer. Reviewers also preferred doing business with Engageware overall.
- Reviewers felt that Engageware meets the needs of their business better than SUMO Scheduler.
- When comparing quality of ongoing product support, reviewers felt that Engageware is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Engageware over SUMO Scheduler.
Pricing
Entry-Level Pricing
Engageware
Scheduler for Enterprise
Contact Us
Solve the challenge of scheduling multiple locations, staff and resources with Intelligent Appointment Scheduling™ and queue management built for organizations that need a highly scalable and secure solution.
- Omnichannel Scheduling Experience
- Robust, Full-Stack Security
- Smart Matching
SUMO Scheduler
No pricing availableFree Trial
Engageware
Free Trial is available
SUMO Scheduler
Free Trial is available
Ratings
Meets Requirements
9.0
118
8.0
9
Ease of Use
8.8
118
7.2
10
Ease of Setup
8.4
47
7.0
5
Ease of Admin
8.7
42
7.0
5
Quality of Support
8.7
105
6.5
11
Has the product been a good partner in doing business?
9.1
41
8.0
5
Product Direction (% positive)
7.4
120
6.8
11
Features by Category
Ticket and Case Management
Not enough data
Not enough data
Not enough data
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Not enough data
Not enough data
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Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Not enough data
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Platform
Not enough data
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Customer Support
Not enough data
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Reporting and Analytics
Not enough data
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Hardware
Not enough data
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Generative AI
Not enough data
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Not enough data
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Not enough data
Responses
Not enough data
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Platform
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Generative AI
Not enough data
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Not enough data
Not enough data
Notifications
Not enough data
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Not enough data
Settings
Not enough data
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Personalization
Not enough data
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Integrations
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Generative AI
Not enough data
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Not enough data
Not enough data
Not enough data
Agentic AI - Online Appointment Scheduling
Not enough data
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Integrations
Not enough data
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Branding & Customizatio
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Automatic Rules & Configurations
Not enough data
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Agentic AI - Business Scheduling
Not enough data
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Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
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Not enough data
Communication
Not enough data
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Not enough data
Internal Use
Not enough data
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Generative AI
Not enough data
Not enough data
Self-Service Experience
Not enough data
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Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Self-Service Platform
Not enough data
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Agentic AI - Customer Self-Service
Not enough data
Not enough data
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Not enough data
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Not enough data
Not enough data
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Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Salesforce AppExchange Apps
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
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Not enough data
Not enough data
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Features
Not enough data
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Not enough data
Not enough data
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Not enough data
Categories
Categories
Shared Categories
Engageware and SUMO Scheduler share no categories
Unique Categories
Engageware is categorized as Business Scheduling, Queue Management, Appointment Reminder, Live Chat, Customer Self-Service, Chatbots, Digital Customer Service Platforms, and Help Desk
SUMO Scheduler is categorized as Online Appointment Scheduling and Salesforce AppExchange Apps
Reviews
Reviewers' Company Size
Engageware
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
SUMO Scheduler
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
11.7%
Information Technology and Services
10.2%
Education Management
9.4%
Financial Services
8.6%
Publishing
7.0%
Other
53.1%
Higher Education
15.4%
Computer Software
15.4%
Real Estate
7.7%
Libraries
7.7%
Information Technology and Services
7.7%
Other
46.2%
Alternatives
Discussions
How do i get the time trade appointments to appear in a specific category?
1 Comment
TM
Hi Natalie,
Thanks for your question. We do have a blog post on using conditional formatting to color code TimeTrade appointments based on the activity...Read more
Engageware has no more discussions with answers
SUMO Scheduler has no discussions with answers
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