# EngageBay vs monday CRM Comparison
---
## AI Generated Summary
- **G2 reviewers report** that EngageBay excels in automation features, with users highlighting how the automation workflows save significant time by handling lead assignments and follow-up emails automatically. This allows teams to focus on more strategic tasks rather than remembering every step manually.
- **Users say** that monday CRM stands out for its user-friendly interface and flexibility. Reviewers appreciate the ease of customizing pipelines and workflows, which helps them adapt the software to their specific business needs without requiring extensive technical knowledge.
- **According to verified reviews** , EngageBay's deals pipeline is particularly praised for its intuitive drag-and-drop functionality, making it easy for users to track opportunities and manage follow-ups effectively. This feature has been noted as a game-changer for daily operations.
- **Reviewers mention** that monday CRM is highly effective for project management, allowing users to organize and track the status of projects seamlessly. The visual layout and notification system enhance user experience, making it easier to stay on top of tasks.
- **Users highlight** EngageBay's strong support quality, with many noting the responsiveness and helpfulness of the support team. This has contributed to a smoother onboarding experience and ongoing user satisfaction, especially for small businesses.
- **G2 reviewers indicate** that while both products have strong features, monday CRM's higher G2 Score reflects a broader market presence and user satisfaction, particularly among small businesses. However, EngageBay's free entry-level pricing is a significant advantage for startups and budget-conscious teams.



| | EngageBay | monday CRM | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.6 out of 5 | 
| **Total Reviews** | 699 | 1,351 | 
| **Largest Market Segment** | Small-Business (67.1% of reviews) | Small-Business (77.5% of reviews) | 
| **Entry Level Price** | $0.00 | $12.00 Per Month | 

---
## Top Pros & Cons

### EngageBay

Pros:
- Ease of Use (244 reviews)
- Automation (170 reviews)

Cons:
- Missing Features (108 reviews)
- Limited Features (85 reviews)

### monday CRM

Pros:
- Ease of Use (190 reviews)
- Integrations (107 reviews)

Cons:
- Missing Features (78 reviews)
- Learning Curve (76 reviews)

---
## Ratings Comparison
| Rating | EngageBay | monday CRM | 
|---|---|---|
  | **Meets Requirements** | 9.3 (595 reviews) | 8.5 (960 reviews) | 
  | **Ease of Use** | 9.2 (606 reviews) | 8.8 (1023 reviews) | 
  | **Ease of Setup** | 9.2 (510 reviews) | 8.5 (804 reviews) | 
  | **Ease of Admin** | 9.2 (346 reviews) | 8.8 (515 reviews) | 
  | **Quality of Support** | 9.5 (590 reviews) | 8.4 (841 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (321 reviews) | 8.9 (506 reviews) | 
  | **Product Direction (% positive)** | 9.7 (571 reviews) | 9.2 (907 reviews) | 

---
## Pricing

### EngageBay

#### Entry-Level Pricing

Plan: Free

Price: $0.00

Description: 250 Contacts
1,000 Branded Emails

Key Features:
- Lists
- Segmentation
- Embed Forms

[Browse all 4 editions](https://www.g2.com/products/engagebay/pricing)

#### Free Trial

Yes

### monday CRM

#### Entry-Level Pricing

Plan: Basic

Price: $12.00 Per Month

Description: Organize all your team’s leads, contacts, & deals

Key Features:
- Unlimited customizable pipelines
- Unlimited contacts
- Unlimited boards

[Browse all 4 editions](https://www.g2.com/products/monday-crm/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | 8.9/10 | 273 |
| **monday CRM** | 7.9/10 | 865 |

#### Sales Force Automation

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Contact & Account Management** | 9.3 (177 reviews) ✓ Verified | 8.6 (600 reviews) | 
| **Partner Relationship Mgmt. (PRM)** | 8.7 (137 reviews) | 7.9 (474 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 8.9 (160 reviews) ✓ Verified | 8.7 (594 reviews) | 
| **Task / Activity Management** | 9.0 (166 reviews) ✓ Verified | 8.9 (648 reviews) | 
| **Territory & Quota Management** | 8.5 (128 reviews) ✓ Verified | 7.6 (444 reviews) | 
| **Desktop Integration** | 8.7 (147 reviews) ✓ Verified | 8.3 (503 reviews) | 
| **Product & Price List Management** | 8.7 (127 reviews) | 7.7 (449 reviews) | 
| **Quote & Order Management** | 8.9 (122 reviews) ✓ Verified | 7.6 (452 reviews) | 
| **Customer Contract Management** | 9.0 (136 reviews) | 7.9 (482 reviews) | 

#### Marketing Automation

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Email Marketing** | 9.5 (180 reviews) ✓ Verified | 7.6 (472 reviews) | 
| **Campaign Management** | 9.3 (164 reviews) | 7.7 (467 reviews) | 
| **Lead Management** | 9.3 (164 reviews) ✓ Verified | 8.6 (562 reviews) | 
| **Marketing ROI Analytics** | 8.8 (143 reviews) ✓ Verified | 7.5 (437 reviews) | 

#### Customer Support

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Case Management** | 8.7 (142 reviews) ✓ Verified | 8.2 (474 reviews) | 
| **Customer Support Portal** | 9.1 (138 reviews) ✓ Verified | 7.8 (410 reviews) | 
| **Knowledge Base** | 8.9 (140 reviews) ✓ Verified | 8.2 (437 reviews) | 
| **Call Center Features** | 8.7 (150 reviews) | 7.0 (393 reviews) | 
| **Support Analytics** | 8.9 (134 reviews) ✓ Verified | 7.8 (447 reviews) | 

#### Reporting & Analytics

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Reporting** | 8.6 (163 reviews) ✓ Verified | 8.2 (534 reviews) | 
| **Dashboards** | 8.9 (162 reviews) ✓ Verified | 8.7 (593 reviews) | 
| **Forecasting** | 8.7 (130 reviews) | 7.9 (469 reviews) | 

#### Mobile & Social

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Social Collaboration Features** | 8.6 (141 reviews) ✓ Verified | 8.0 (416 reviews) | 
| **Social Network Integration** | 8.6 (153 reviews) ✓ Verified | 7.3 (345 reviews) | 
| **Mobile User Support** | 8.6 (133 reviews) | 7.7 (475 reviews) | 

#### Platform

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Customization** | 8.9 (159 reviews) ✓ Verified | 8.8 (560 reviews) | 
| **Workflow Capability** | 8.9 (167 reviews) ✓ Verified | 8.7 (554 reviews) | 
| **User, Role, and Access Management** | 9.0 (163 reviews) ✓ Verified | 8.6 (528 reviews) | 
| **Internationalization** | 8.7 (134 reviews) ✓ Verified | 8.1 (441 reviews) | 
| **Sandbox / Test Environments** | 8.1 (127 reviews) ✓ Verified | 7.6 (388 reviews) | 
| **Document & Content Mgmt.** | 8.7 (128 reviews) ✓ Verified | 8.0 (480 reviews) | 
| **Performance and Reliability** | 9.1 (158 reviews) ✓ Verified | 8.4 (531 reviews) | 
| **Output Document Generation** | 8.6 (135 reviews) ✓ Verified | 7.8 (442 reviews) | 

#### Integration

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Data Import & Export Tools** | 9.1 (142 reviews) ✓ Verified | 8.2 (470 reviews) | 
| **Integration APIs** | 8.8 (139 reviews) ✓ Verified | 7.9 (428 reviews) | 
| **Breadth of Partner Applications** | 8.5 (128 reviews) ✓ Verified | 8.0 (422 reviews) | 

#### Generative AI

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **AI Text Generation** | 8.7 (89 reviews) | 7.1 (322 reviews) | 

#### Agentic AI - CRM

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | 9.4 (9 reviews) | 7.3 (64 reviews) | 
| **Multi-step Planning** | 9.4 (9 reviews) | 7.5 (61 reviews) | 
| **Cross-system Integration** | 9.3 (9 reviews) | 7.6 (64 reviews) | 
| **Adaptive Learning** | 9.1 (9 reviews) | 7.3 (60 reviews) | 
| **Natural Language Interaction** | 9.4 (9 reviews) | 7.2 (60 reviews) | 
| **Proactive Assistance** | 9.4 (9 reviews) | 7.3 (61 reviews) | 
| **Decision Making** | 9.4 (9 reviews) | 7.1 (60 reviews) | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | 8.7/10 | 351 |
| **monday CRM** | N/A | N/A |

#### Email Marketing

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Building and Personalizing Emails** | 9.0 (182 reviews) ✓ Verified | Not enough data | 
| **Sending Outbound Emails** | 9.3 (172 reviews) ✓ Verified | Not enough data | 
| **Manage Email Deliverability** | 9.1 (132 reviews) ✓ Verified | Not enough data | 
| **Automated Email Responses** | 9.3 (192 reviews) ✓ Verified | Not enough data | 

#### Online Marketing

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Landing Pages and Forms** | 8.9 (151 reviews) ✓ Verified | Not enough data | 
| **Dynamic Content** | 8.5 (125 reviews) ✓ Verified | Not enough data | 
| **A/B Testing** | 8.8 (114 reviews) ✓ Verified | Not enough data | 
| **Mobile Optimized** | 8.5 (141 reviews) ✓ Verified | Not enough data | 
| **Search Tracking and Optimization** | 8.5 (113 reviews) | Not enough data | 

#### Lead Management

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Marketing Lead Database** | 9.3 (202 reviews) ✓ Verified | Not enough data | 
| **Data Quality Management** | 8.8 (117 reviews) ✓ Verified | Not enough data | 
| **Segmentation** | 8.9 (152 reviews) ✓ Verified | Not enough data | 
| **Lead Scoring and Grading** | 8.8 (120 reviews) ✓ Verified | Not enough data | 
| **Lead Nurturing** | 9.0 (146 reviews) ✓ Verified | Not enough data | 
| **Online Behavior Tracking** | 8.4 (129 reviews) | Not enough data | 
| **Automated Alerts and Tasks** | 9.0 (144 reviews) ✓ Verified | Not enough data | 
| **CRM Lead Integration** | 8.9 (130 reviews) ✓ Verified | Not enough data | 

#### Campaign Management

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Program Management** | 8.5 (112 reviews) ✓ Verified | Not enough data | 
| **Event / Webinar Marketing** | 8.5 (115 reviews) | Not enough data | 
| **Calendaring** | 8.6 (124 reviews) ✓ Verified | Not enough data | 
| **Budgeting** | 8.1 (97 reviews) | Not enough data | 

#### Social

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Social Listening** | 8.3 (101 reviews) ✓ Verified | Not enough data | 
| **Social Sharing** | 8.1 (106 reviews) ✓ Verified | Not enough data | 
| **Social Campaigns** | 8.2 (107 reviews) ✓ Verified | Not enough data | 
| **Social Media Engagement** | 8.1 (106 reviews) ✓ Verified | Not enough data | 
| **Social Media Advertising** | 8.2 (111 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Basic Reporting** | 8.1 (180 reviews) ✓ Verified | Not enough data | 
| **Web Analytics** | 8.2 (133 reviews) ✓ Verified | Not enough data | 
| **ROI Analytics** | 8.0 (110 reviews) | Not enough data | 
| **Revenue Analytics** | 8.0 (106 reviews) ✓ Verified | Not enough data | 
| **SEO / Keyword Analytics** | 8.4 (91 reviews) | Not enough data | 

#### Platform

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Customization ** | 8.1 (117 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.9 (148 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.9 (100 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 8.5 (72 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | 8.0 (70 reviews) | Not enough data | 
| **Performance and Reliability** | 8.4 (143 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 8.6 (68 reviews) | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | 10.0 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 10.0 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 9.6 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 10.0 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 10.0 (8 reviews) | Not enough data | 
| **Decision Making** | 10.0 (8 reviews) | Not enough data | 

#### Integration

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Data Import & Export Tools** | 8.8 (92 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 8.6 (84 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 8.1 (78 reviews) ✓ Verified | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | 9.3/10 | 80 |
| **monday CRM** | N/A | N/A |

#### Ticket and Case Management

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Ticket creation user experience** | 9.5 (26 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 9.6 (27 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 9.2 (28 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 9.3 (28 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 9.3 (22 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 9.3 (23 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 9.6 (23 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 9.7 (30 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **AI Text Generation** | 8.6 (11 reviews) | Not enough data | 
| **AI Text Summarization** | 8.5 (11 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | 10.0 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 10.0 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 10.0 (6 reviews) | Not enough data | 

#### Communication Channels

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Customer Portal** | 9.3 (26 reviews) | Not enough data | 
| **Email to Case** | 9.7 (26 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 9.0 (27 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 8.9 (25 reviews) ✓ Verified | Not enough data | 
| **Voice** | 8.7 (22 reviews) | Not enough data | 

#### Platform

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Mobile User Support** | 8.8 (30 reviews) | Not enough data | 
| **Customization ** | 8.7 (34 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 9.2 (35 reviews) ✓ Verified | Not enough data | 
| **Integration** | 9.2 (28 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.9 (33 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.8 (38 reviews) ✓ Verified | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | N/A | N/A |
| **monday CRM** | N/A | N/A |

#### Lead Generation

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | N/A | N/A |
| **monday CRM** | N/A | N/A |

#### Knowledge Pages

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Templates** | Not enough data | Not enough data | 
| **In-Content Feedback** | Not enough data | Not enough data | 
| **Versioning and Version History** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 
| **Duplicate Detection** | Not enough data | Not enough data | 
| **Content Editor** | Not enough data | Not enough data | 

#### Knowledge Dissemination

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Page Analytics** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 
| **Knowledge Sharing** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Advanced Search** | Not enough data | Not enough data | 
| **Browser Extension** | Not enough data | Not enough data | 
| **Organization** | Not enough data | Not enough data | 
| **Other Integrations** | Not enough data | Not enough data | 
| **Knowledge Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Landing Page Builders

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | 8.6/10 | 70 |
| **monday CRM** | N/A | N/A |

#### Page Customization

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Drag and Drop** | 9.1 (44 reviews) ✓ Verified | Not enough data | 
| **Templates** | 8.1 (45 reviews) ✓ Verified | Not enough data | 
| **Advanced Customization** | 8.3 (41 reviews) ✓ Verified | Not enough data | 
| **Content Library** | 8.3 (41 reviews) ✓ Verified | Not enough data | 

#### Page Optimization

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **A/B Testing** | 8.2 (39 reviews) ✓ Verified | Not enough data | 
| **Mobile Responsive** | 8.0 (43 reviews) ✓ Verified | Not enough data | 
| **Web Analytics** | 8.2 (37 reviews) ✓ Verified | Not enough data | 
| **SEO** | 8.1 (36 reviews) | Not enough data | 

#### Integrations

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **E-Commerce Integration** | 8.4 (31 reviews) ✓ Verified | Not enough data | 
| **Email Marketing Integration** | 9.2 (37 reviews) ✓ Verified | Not enough data | 
| **Domain Integration** | 9.0 (40 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **AI Text Generation** | 8.6 (19 reviews) | Not enough data | 

#### Agentic AI - Landing Page Builders

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Cross-system Integration** | 10.0 (6 reviews) | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | 8.4/10 | 69 |
| **monday CRM** | N/A | N/A |

#### Customization

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Custom Fields** | 8.9 (36 reviews) | Not enough data | 
| **Conditional Logic** | 8.4 (38 reviews) | Not enough data | 
| **Multi-page Forms** | 8.2 (33 reviews) | Not enough data | 
| **Design** | 8.6 (40 reviews) | Not enough data | 

#### Additional Functionality

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Embedded Forms** | 9.0 (40 reviews) | Not enough data | 
| **Offline Capability** | 7.4 (29 reviews) | Not enough data | 
| **Notifications** | 9.1 (37 reviews) | Not enough data | 
| **Payments** | 7.7 (30 reviews) | Not enough data | 
| **Mobile Forms** | 8.7 (41 reviews) | Not enough data | 

### A/B Testing

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | 9.0/10 | 44 |
| **monday CRM** | N/A | N/A |

#### Computing

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **WYSIWYG** | 9.1 (17 reviews) | Not enough data | 
| **AI/Machine Learning** | 7.8 (17 reviews) | Not enough data | 
| **Little to No Coding** | 9.3 (20 reviews) | Not enough data | 

#### Experimental Design

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Multivariate testing capacities** | 8.0 (18 reviews) | Not enough data | 
| **Concurrent Testing** | 8.2 (16 reviews) | Not enough data | 
| **Mobile Testing** | 8.5 (16 reviews) | Not enough data | 
| **AI Assisted Testing** | Not enough data | Not enough data | 
| **AI Generated Variations** | Not enough data | Not enough data | 

#### Analytics

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Reporting and Analytics** | 8.9 (20 reviews) | Not enough data | 
| **Heatmaps** | 8.1 (18 reviews) | Not enough data | 

#### Agentic AI - A/B Testing

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | 10.0 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 10.0 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 10.0 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 10.0 (6 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | N/A | N/A |
| **monday CRM** | N/A | N/A |

#### Generative AI

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Customization ** | 8.7 (34 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | N/A | N/A |
| **monday CRM** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Attribution

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Lead Opportunity** | Not enough data | Not enough data | 
| **Lead Assignment** | Not enough data | Not enough data | 
| **Pipeline Acceleration** | Not enough data | Not enough data | 

#### Discovery

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Lead Management** | Not enough data | Not enough data | 
| **Scoring/Ranking** | Not enough data | Not enough data | 
| **Lead Context** | Not enough data | Not enough data | 

#### Management

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Conversion Viability** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 

#### Platform

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Data Synchronization** | Not enough data | Not enough data | 
| **Analysis** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | N/A | N/A |
| **monday CRM** | 7.8/10 | 296 |

#### Agentic AI - Sales Performance Management

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (30 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.0 (30 reviews) | 
| **Proactive Assistance** | Not enough data | 6.9 (29 reviews) | 

#### Incentives

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Badges** | Not enough data | 7.4 (217 reviews) | 
| **Triggers** | Not enough data | 7.7 (233 reviews) | 
| **Commission Calculator** | Not enough data | 7.5 (211 reviews) | 
| **Leaderboards** | Not enough data | 7.8 (222 reviews) | 

#### Personalization

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Profiles** | Not enough data | 8.2 (259 reviews) | 
| **Custom Reports** | Not enough data | 8.2 (246 reviews) | 
| **Dashboards** | Not enough data | 8.9 (276 reviews) | 
| **Goal Setting** | Not enough data | 8.6 (247 reviews) | 

#### Administrative

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Integration** | Not enough data | 8.1 (254 reviews) | 
| **Employee Structure** | Not enough data | 8.2 (247 reviews) | 
| **Behavior Monitoring** | Not enough data | 7.8 (200 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | 9.4/10 | 146 |
| **monday CRM** | 7.6/10 | 206 |

#### Agentic AI - Email Tracking

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Autonomous Task Execution** | 9.8 (8 reviews) | 7.4 (23 reviews) | 
| **Multi-step Planning** | 10.0 (8 reviews) | 7.5 (23 reviews) | 
| **Cross-system Integration** | 10.0 (8 reviews) | 7.6 (23 reviews) | 
| **Adaptive Learning** | 10.0 (8 reviews) | 7.0 (23 reviews) | 
| **Natural Language Interaction** | 10.0 (8 reviews) | 6.8 (23 reviews) | 
| **Proactive Assistance** | 9.8 (8 reviews) | 6.9 (23 reviews) | 
| **Decision Making** | 10.0 (8 reviews) | 7.2 (23 reviews) | 

#### Analytics

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Open Rates** | 9.0 (104 reviews) | 8.1 (167 reviews) | 
| **Link Activity** | 9.0 (99 reviews) | 8.0 (143 reviews) | 
| **Attachment Activity** | 8.7 (83 reviews) | Feature Not Available | 

#### Customizations

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Email Platform Integration** | 9.0 (93 reviews) | 8.2 (187 reviews) | 
| **Email Scheduling** | 9.2 (103 reviews) | 8.3 (94 reviews) | 
| **Notifications** | 9.0 (100 reviews) | 8.5 (191 reviews) | 
| **Email Categorization** | 9.2 (89 reviews) | 7.9 (88 reviews) | 
| **Templates** | 8.8 (106 reviews) | 8.2 (185 reviews) | 

#### Generative AI

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **AI Text Generation** | 8.3 (49 reviews) | 7.4 (131 reviews) | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | N/A | N/A |
| **monday CRM** | N/A | N/A |

#### Knowledge Base

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | EngageBay | monday CRM | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (2):** [Email Tracking Software](https://www.g2.com/categories/email-tracking), [CRM Software](https://www.g2.com/categories/crm)

**Unique to EngageBay (8):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Landing Page Builders](https://www.g2.com/categories/landing-page-builders), [A/B Testing Tools](https://www.g2.com/categories/a-b-testing-tools), [Help Desk Software](https://www.g2.com/categories/help-desk), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to monday CRM (1):** [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management)


---
## Reviewer Demographics

### By Company Size

| Segment | EngageBay | monday CRM | 
|---|---|---|
| **Small-Business** | 67.1% | 77.5% | 
| **Mid-Market** | 31.0% | 19.7% | 
| **Enterprise** | 1.9% | 2.8% | 

### By Industry

#### EngageBay

- **Information Technology and Services:** 19.7%
- **Staffing and Recruiting:** 10.7%
- **Marketing and Advertising:** 8.6%
- **Education Management:** 5.6%
- **Computer Software:** 5.6%
- **Professional Training & Coaching:** 3.8%
- **Consulting:** 3.6%
- **Management Consulting:** 2.4%
- **Consumer Services:** 2.4%
- **Information Services:** 1.8%
- **Other:** 35.8%

#### monday CRM

- **Marketing and Advertising:** 12.3%
- **Information Technology and Services:** 7.7%
- **Construction:** 4.6%
- **Computer Software:** 4.4%
- **Real Estate:** 3.6%
- **Financial Services:** 3.3%
- **Non-Profit Organization Management:** 3.0%
- **Consulting:** 2.9%
- **Hospital & Health Care:** 2.7%
- **Management Consulting:** 2.5%
- **Other:** 53.0%

---
## Alternatives

### Alternatives to EngageBay

- [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (368 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14727 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14869 reviews)
- [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2609 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2940 reviews)
- [Constant Contact Advanced Automation](https://www.g2.com/products/constant-contact-advanced-automation/reviews) — 4.4/5 stars (960 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (648 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3095 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13879 reviews)

### Alternatives to monday CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25861 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13879 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3095 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2940 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews)
- [Bigin by Zoho CRM](https://www.g2.com/products/bigin-by-zoho-crm/reviews) — 4.6/5 stars (854 reviews)
- [Copper](https://www.g2.com/products/copper/reviews) — 4.5/5 stars (1157 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2050 reviews)
- [Less Annoying CRM](https://www.g2.com/products/less-annoying-crm/reviews) — 4.9/5 stars (665 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1621 reviews)

---
## Top Discussions

### EngageBay

- Title: [Do you consider the integration with SendGrid and Apollo?](https://www.g2.com/discussions/do-you-consider-the-integration-with-sendgrid-and-apollo) — 2 comments, 1 upvote
  > **Top comment:** "I invested a massive chunk of my capital and savings into the care of this unregulated broker who vividly convinced me into investing more over time. I was..."
- Title: [Simple and powerful All-in-One CRM](https://www.g2.com/discussions/simple-and-powerful-all-in-one-crm) — 1 comment, 1 upvote
  > **Top comment:** "I invested a massive chunk of my capital and savings into the care of this unregulated broker who vividly convinced me into investing more over time. I was..."

### monday CRM

- Title: [Can I use Monday.com to set-up an online application or a questionnaire for my external clients?](https://www.g2.com/discussions/can-i-use-monday-com-to-set-up-an-online-application-or-a-questionnaire-for-my-external-clients) — 2 comments, 1 upvote
  > **Top comment:** "Yes.  Easy to do."
- Title: [What is monday sales CRM used for?](https://www.g2.com/discussions/what-is-monday-sales-crm-used-for) — 1 comment
  > **Top comment:** "Monday CRM is used for sales, project management, tracking and so much more. Team collaboration and engagement in addition to automation and task management..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/engagebay-vs-monday-crm)