# EngageBay vs Kommo Comparison
---
## AI Generated Summary
- **G2 reviewers report** that EngageBay excels in automation features, with users highlighting how the automation workflows have significantly saved time by handling lead assignments and follow-up emails automatically. This allows teams to focus on more strategic tasks rather than remembering every step.
- **Users say** that Kommo offers a simple and intuitive interface for managing leads and customer conversations, with a visual pipeline that makes it easy to track opportunities. This user-friendly design is particularly appreciated by small businesses looking for straightforward CRM solutions.
- **Reviewers mention** that EngageBay's deals pipeline is a standout feature, allowing users to easily move deals through stages with a drag-and-drop interface. This functionality enhances visibility and organization, making it easier to keep track of follow-ups and deal statuses.
- **According to verified reviews** , Kommo's commitment to continuous improvement is a strong point, with users noting the regular rollout of new features that enhance the overall experience. This dedication to evolving the product is seen as a significant advantage for businesses that require adaptability.
- **Users highlight** that EngageBay's forms and landing pages are particularly useful, as they automatically capture contact information, reducing manual data entry. This feature is especially beneficial for marketing campaigns, streamlining the process of managing leads.
- **G2 reviewers indicate** that while Kommo has a solid user experience, it may not meet the specific workflow needs of all users, with some mentioning configuration challenges. In contrast, EngageBay's higher ratings in support and ease of use suggest a more seamless experience for users looking for comprehensive CRM solutions.



| | EngageBay | Kommo | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 692 | 63 | 
| **Largest Market Segment** | Small-Business (67.1% of reviews) | Small-Business (81.6% of reviews) | 
| **Entry Level Price** | $0.00 | $15.00 | 

---
## Top Pros & Cons

### EngageBay

Pros:
- Ease of Use (244 reviews)
- Automation (170 reviews)

Cons:
- Missing Features (108 reviews)
- Limited Features (85 reviews)

### Kommo

Pros:
- Integration (4 reviews)
- Ease of Use (3 reviews)

Cons:
- Expertise Required (2 reviews)
- Integration Issues (2 reviews)

---
## Ratings Comparison
| Rating | EngageBay | Kommo | 
|---|---|---|
  | **Meets Requirements** | 9.3 (587 reviews) | 8.4 (40 reviews) | 
  | **Ease of Use** | 9.2 (598 reviews) | 8.3 (42 reviews) | 
  | **Ease of Setup** | 9.2 (502 reviews) | 7.9 (29 reviews) | 
  | **Ease of Admin** | 9.2 (338 reviews) | 8.9 (19 reviews) | 
  | **Quality of Support** | 9.5 (582 reviews) | 8.3 (39 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (314 reviews) | 8.3 (19 reviews) | 
  | **Product Direction (% positive)** | 9.7 (563 reviews) | 8.5 (40 reviews) | 

---
## Pricing

### EngageBay

#### Entry-Level Pricing

Plan: Free

Price: $0.00

Description: 250 Contacts
1,000 Branded Emails

Key Features:
- Lists
- Segmentation
- Embed Forms

[Browse all 4 editions](https://www.g2.com/products/engagebay/pricing)

#### Free Trial

Yes

### Kommo

#### Entry-Level Pricing

Plan: Basic

Price: $15.00

Description: Designed to boost the effectiveness of small sales teams 

Key Features:
- Lead & Contact Management
- Custom sales pipeline(s)
- Lists & product catalogs

[Browse all 3 editions](https://www.g2.com/products/kommo/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | 8.9/10 | 273 |
| **Kommo** | 7.6/10 | 42 |

#### Sales Force Automation

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Contact & Account Management** | 9.3 (177 reviews) ✓ Verified | 8.6 (29 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 8.7 (137 reviews) | Feature Not Available | 
| **Opportunity & Pipeline Mgmt.** | 8.9 (160 reviews) ✓ Verified | 8.5 (34 reviews) ✓ Verified | 
| **Task / Activity Management** | 9.0 (166 reviews) ✓ Verified | 8.2 (32 reviews) ✓ Verified | 
| **Territory & Quota Management** | 8.5 (128 reviews) ✓ Verified | 7.5 (22 reviews) | 
| **Desktop Integration** | 8.7 (147 reviews) ✓ Verified | 8.2 (27 reviews) ✓ Verified | 
| **Product & Price List Management** | 8.7 (127 reviews) | 6.7 (22 reviews) ✓ Verified | 
| **Quote & Order Management** | 8.9 (122 reviews) ✓ Verified | 6.6 (21 reviews) | 
| **Customer Contract Management** | 9.0 (136 reviews) | 7.9 (21 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Email Marketing** | 9.5 (180 reviews) ✓ Verified | 8.1 (22 reviews) ✓ Verified | 
| **Campaign Management** | 9.3 (164 reviews) | 7.9 (21 reviews) | 
| **Lead Management** | 9.3 (164 reviews) ✓ Verified | 9.0 (32 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 8.8 (143 reviews) ✓ Verified | Feature Not Available | 

#### Customer Support

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Case Management** | 8.7 (142 reviews) ✓ Verified | 7.5 (22 reviews) | 
| **Customer Support Portal** | 9.1 (138 reviews) ✓ Verified | 7.4 (21 reviews) | 
| **Knowledge Base** | 8.9 (140 reviews) ✓ Verified | 6.9 (18 reviews) | 
| **Call Center Features** | 8.7 (150 reviews) | 7.0 (16 reviews) | 
| **Support Analytics** | 8.9 (134 reviews) ✓ Verified | 6.9 (18 reviews) | 

#### Reporting & Analytics

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Reporting** | 8.6 (163 reviews) ✓ Verified | 7.4 (26 reviews) ✓ Verified | 
| **Dashboards** | 8.9 (162 reviews) ✓ Verified | 7.6 (25 reviews) ✓ Verified | 
| **Forecasting** | 8.7 (130 reviews) | 7.2 (20 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Social Collaboration Features** | 8.6 (141 reviews) ✓ Verified | 6.7 (17 reviews) ✓ Verified | 
| **Social Network Integration** | 8.6 (153 reviews) ✓ Verified | 7.7 (20 reviews) ✓ Verified | 
| **Mobile User Support** | 8.6 (133 reviews) | 7.1 (21 reviews) ✓ Verified | 

#### Platform

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Customization** | 8.9 (159 reviews) ✓ Verified | 7.8 (17 reviews) ✓ Verified | 
| **Workflow Capability** | 8.9 (167 reviews) ✓ Verified | 7.9 (15 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.0 (163 reviews) ✓ Verified | 7.6 (15 reviews) ✓ Verified | 
| **Internationalization** | 8.7 (134 reviews) ✓ Verified | 8.2 (11 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 8.1 (127 reviews) ✓ Verified | 6.8 (11 reviews) | 
| **Document & Content Mgmt.** | 8.7 (128 reviews) ✓ Verified | 6.8 (10 reviews) | 
| **Performance and Reliability** | 9.1 (158 reviews) ✓ Verified | 8.1 (14 reviews) ✓ Verified | 
| **Output Document Generation** | 8.6 (135 reviews) ✓ Verified | 6.8 (10 reviews) | 

#### Integration

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Data Import & Export Tools** | 9.1 (142 reviews) ✓ Verified | 7.3 (14 reviews) ✓ Verified | 
| **Integration APIs** | 8.8 (139 reviews) ✓ Verified | 7.4 (13 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 8.5 (128 reviews) ✓ Verified | 7.7 (10 reviews) ✓ Verified | 

#### Generative AI

| Feature | EngageBay | Kommo | 
|---|---|---|
| **AI Text Generation** | 8.7 (89 reviews) | 6.9 (6 reviews) | 

#### Agentic AI - CRM

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Autonomous Task Execution** | 9.4 (9 reviews) | 8.3 (6 reviews) | 
| **Multi-step Planning** | 9.4 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 9.3 (9 reviews) | 8.0 (5 reviews) | 
| **Adaptive Learning** | 9.1 (9 reviews) | 8.0 (5 reviews) | 
| **Natural Language Interaction** | 9.4 (9 reviews) | Not enough data | 
| **Proactive Assistance** | 9.4 (9 reviews) | Not enough data | 
| **Decision Making** | 9.4 (9 reviews) | 8.8 (8 reviews) | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | 8.7/10 | 343 |
| **Kommo** | N/A | N/A |

#### Email Marketing

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Building and Personalizing Emails** | 9.0 (180 reviews) ✓ Verified | Not enough data | 
| **Sending Outbound Emails** | 9.3 (170 reviews) ✓ Verified | Not enough data | 
| **Manage Email Deliverability** | 9.1 (132 reviews) ✓ Verified | Not enough data | 
| **Automated Email Responses** | 9.3 (191 reviews) ✓ Verified | Not enough data | 

#### Online Marketing

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Landing Pages and Forms** | 8.9 (151 reviews) ✓ Verified | Not enough data | 
| **Dynamic Content** | 8.5 (125 reviews) ✓ Verified | Not enough data | 
| **A/B Testing** | 8.8 (114 reviews) ✓ Verified | Not enough data | 
| **Mobile Optimized** | 8.5 (141 reviews) ✓ Verified | Not enough data | 
| **Search Tracking and Optimization** | 8.5 (113 reviews) | Not enough data | 

#### Lead Management

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Marketing Lead Database** | 9.3 (196 reviews) ✓ Verified | Not enough data | 
| **Data Quality Management** | 8.8 (117 reviews) ✓ Verified | Not enough data | 
| **Segmentation** | 8.9 (150 reviews) ✓ Verified | Not enough data | 
| **Lead Scoring and Grading** | 8.8 (119 reviews) ✓ Verified | Not enough data | 
| **Lead Nurturing** | 9.0 (146 reviews) ✓ Verified | Not enough data | 
| **Online Behavior Tracking** | 8.4 (128 reviews) | Not enough data | 
| **Automated Alerts and Tasks** | 9.0 (140 reviews) ✓ Verified | Not enough data | 
| **CRM Lead Integration** | 8.9 (130 reviews) ✓ Verified | Not enough data | 

#### Campaign Management

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Program Management** | 8.5 (112 reviews) ✓ Verified | Not enough data | 
| **Event / Webinar Marketing** | 8.5 (115 reviews) | Not enough data | 
| **Calendaring** | 8.6 (124 reviews) ✓ Verified | Not enough data | 
| **Budgeting** | 8.1 (97 reviews) | Not enough data | 

#### Social

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Social Listening** | 8.3 (101 reviews) ✓ Verified | Not enough data | 
| **Social Sharing** | 8.1 (106 reviews) ✓ Verified | Not enough data | 
| **Social Campaigns** | 8.2 (107 reviews) ✓ Verified | Not enough data | 
| **Social Media Engagement** | 8.1 (106 reviews) ✓ Verified | Not enough data | 
| **Social Media Advertising** | 8.2 (111 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Basic Reporting** | 8.1 (179 reviews) ✓ Verified | Not enough data | 
| **Web Analytics** | 8.2 (133 reviews) ✓ Verified | Not enough data | 
| **ROI Analytics** | 8.0 (110 reviews) | Not enough data | 
| **Revenue Analytics** | 8.0 (106 reviews) ✓ Verified | Not enough data | 
| **SEO / Keyword Analytics** | 8.4 (91 reviews) | Not enough data | 

#### Platform

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Customization ** | 8.2 (115 reviews) ✓ Verified | Not enough data | 
| **Workflow Capability** | 8.9 (146 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 8.9 (100 reviews) ✓ Verified | Not enough data | 
| **Internationalization** | 8.5 (72 reviews) ✓ Verified | Not enough data | 
| **Sandbox / Test Environments** | 8.0 (70 reviews) | Not enough data | 
| **Performance and Reliability** | 8.3 (141 reviews) ✓ Verified | Not enough data | 
| **Output Document Generation** | 8.6 (68 reviews) | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Autonomous Task Execution** | 10.0 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 10.0 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 9.6 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 10.0 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 10.0 (8 reviews) | Not enough data | 
| **Decision Making** | 10.0 (8 reviews) | Not enough data | 

#### Integration

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Data Import & Export Tools** | 8.8 (92 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 8.6 (84 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 8.1 (78 reviews) ✓ Verified | Not enough data | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | 9.3/10 | 80 |
| **Kommo** | N/A | N/A |

#### Ticket and Case Management

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Ticket creation user experience** | 9.5 (26 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 9.6 (27 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 9.2 (28 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 9.3 (28 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 9.3 (22 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 9.3 (23 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 9.6 (23 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 9.7 (30 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | EngageBay | Kommo | 
|---|---|---|
| **AI Text Generation** | 8.6 (11 reviews) | Not enough data | 
| **AI Text Summarization** | 8.5 (11 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Autonomous Task Execution** | 10.0 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 10.0 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 10.0 (6 reviews) | Not enough data | 

#### Communication Channels

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Customer Portal** | 9.3 (26 reviews) | Not enough data | 
| **Email to Case** | 9.7 (26 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 9.0 (27 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 8.9 (25 reviews) ✓ Verified | Not enough data | 
| **Voice** | 8.7 (22 reviews) | Not enough data | 

#### Platform

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Mobile User Support** | 8.8 (30 reviews) | Not enough data | 
| **Customization ** | 8.7 (34 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 9.2 (35 reviews) ✓ Verified | Not enough data | 
| **Integration** | 9.2 (28 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.9 (33 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.8 (38 reviews) ✓ Verified | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | N/A | N/A |
| **Kommo** | N/A | N/A |

#### Lead Generation

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | N/A | N/A |
| **Kommo** | N/A | N/A |

#### Knowledge Pages

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Templates** | Not enough data | Not enough data | 
| **In-Content Feedback** | Not enough data | Not enough data | 
| **Versioning and Version History** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 
| **Duplicate Detection** | Not enough data | Not enough data | 
| **Content Editor** | Not enough data | Not enough data | 

#### Knowledge Dissemination

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Page Analytics** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 
| **Knowledge Sharing** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Advanced Search** | Not enough data | Not enough data | 
| **Browser Extension** | Not enough data | Not enough data | 
| **Organization** | Not enough data | Not enough data | 
| **Other Integrations** | Not enough data | Not enough data | 
| **Knowledge Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Landing Page Builders

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | 8.6/10 | 70 |
| **Kommo** | N/A | N/A |

#### Page Customization

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Drag and Drop** | 9.1 (44 reviews) ✓ Verified | Not enough data | 
| **Templates** | 8.1 (45 reviews) ✓ Verified | Not enough data | 
| **Advanced Customization** | 8.3 (41 reviews) ✓ Verified | Not enough data | 
| **Content Library** | 8.3 (41 reviews) ✓ Verified | Not enough data | 

#### Page Optimization

| Feature | EngageBay | Kommo | 
|---|---|---|
| **A/B Testing** | 8.2 (39 reviews) ✓ Verified | Not enough data | 
| **Mobile Responsive** | 8.0 (43 reviews) ✓ Verified | Not enough data | 
| **Web Analytics** | 8.2 (37 reviews) ✓ Verified | Not enough data | 
| **SEO** | 8.1 (36 reviews) | Not enough data | 

#### Integrations

| Feature | EngageBay | Kommo | 
|---|---|---|
| **E-Commerce Integration** | 8.4 (31 reviews) ✓ Verified | Not enough data | 
| **Email Marketing Integration** | 9.2 (37 reviews) ✓ Verified | Not enough data | 
| **Domain Integration** | 9.0 (40 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | EngageBay | Kommo | 
|---|---|---|
| **AI Text Generation** | 8.6 (19 reviews) | Not enough data | 

#### Agentic AI - Landing Page Builders

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Cross-system Integration** | 10.0 (6 reviews) | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | 8.4/10 | 69 |
| **Kommo** | N/A | N/A |

#### Customization

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Custom Fields** | 8.9 (36 reviews) | Not enough data | 
| **Conditional Logic** | 8.4 (38 reviews) | Not enough data | 
| **Multi-page Forms** | 8.2 (33 reviews) | Not enough data | 
| **Design** | 8.6 (40 reviews) | Not enough data | 

#### Additional Functionality

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Embedded Forms** | 9.0 (40 reviews) | Not enough data | 
| **Offline Capability** | 7.4 (29 reviews) | Not enough data | 
| **Notifications** | 9.1 (37 reviews) | Not enough data | 
| **Payments** | 7.7 (30 reviews) | Not enough data | 
| **Mobile Forms** | 8.7 (41 reviews) | Not enough data | 

### A/B Testing

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | 9.0/10 | 44 |
| **Kommo** | N/A | N/A |

#### Computing

| Feature | EngageBay | Kommo | 
|---|---|---|
| **WYSIWYG** | 9.1 (17 reviews) | Not enough data | 
| **AI/Machine Learning** | 7.8 (17 reviews) | Not enough data | 
| **Little to No Coding** | 9.3 (20 reviews) | Not enough data | 

#### Experimental Design

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Multivariate testing capacities** | 8.0 (18 reviews) | Not enough data | 
| **Concurrent Testing** | 8.2 (16 reviews) | Not enough data | 
| **Mobile Testing** | 8.5 (16 reviews) | Not enough data | 
| **AI Assisted Testing** | Not enough data | Not enough data | 
| **AI Generated Variations** | Not enough data | Not enough data | 

#### Analytics

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Reporting and Analytics** | 8.9 (20 reviews) | Not enough data | 
| **Heatmaps** | 8.1 (18 reviews) | Not enough data | 

#### Agentic AI - A/B Testing

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Autonomous Task Execution** | 10.0 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 10.0 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 10.0 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 10.0 (6 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | N/A | N/A |
| **Kommo** | N/A | N/A |

#### Generative AI

| Feature | EngageBay | Kommo | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Customization ** | 8.7 (34 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | N/A | N/A |
| **Kommo** | N/A | N/A |

#### Agentic AI - Lead Scoring

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Attribution

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Lead Opportunity** | Not enough data | Not enough data | 
| **Lead Assignment** | Not enough data | Not enough data | 
| **Pipeline Acceleration** | Not enough data | Not enough data | 

#### Discovery

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Lead Management** | Not enough data | Not enough data | 
| **Scoring/Ranking** | Not enough data | Not enough data | 
| **Lead Context** | Not enough data | Not enough data | 

#### Management

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Conversion Viability** | Not enough data | Not enough data | 
| **Workflow** | Not enough data | Not enough data | 

#### Platform

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Data Synchronization** | Not enough data | Not enough data | 
| **Analysis** | Not enough data | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | 9.4/10 | 146 |
| **Kommo** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Autonomous Task Execution** | 9.8 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 10.0 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 10.0 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 10.0 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 10.0 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 9.8 (8 reviews) | Not enough data | 
| **Decision Making** | 10.0 (8 reviews) | Not enough data | 

#### Analytics

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Open Rates** | 9.0 (104 reviews) | Not enough data | 
| **Link Activity** | 9.0 (99 reviews) | Not enough data | 
| **Attachment Activity** | 8.7 (83 reviews) | Not enough data | 

#### Customizations

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Email Platform Integration** | 9.0 (93 reviews) | Not enough data | 
| **Email Scheduling** | 9.2 (103 reviews) | Not enough data | 
| **Notifications** | 9.0 (100 reviews) | Not enough data | 
| **Email Categorization** | 9.2 (89 reviews) | Not enough data | 
| **Templates** | 8.8 (106 reviews) | Not enough data | 

#### Generative AI

| Feature | EngageBay | Kommo | 
|---|---|---|
| **AI Text Generation** | 8.3 (49 reviews) | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | N/A | N/A |
| **Kommo** | N/A | N/A |

#### Knowledge Base

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | EngageBay | Kommo | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)

**Unique to EngageBay (9):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Landing Page Builders](https://www.g2.com/categories/landing-page-builders), [A/B Testing Tools](https://www.g2.com/categories/a-b-testing-tools), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [Help Desk Software](https://www.g2.com/categories/help-desk), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring), [Live Chat Software](https://www.g2.com/categories/live-chat)



---
## Reviewer Demographics

### By Company Size

| Segment | EngageBay | Kommo | 
|---|---|---|
| **Small-Business** | 67.1% | 81.6% | 
| **Mid-Market** | 30.9% | 8.2% | 
| **Enterprise** | 2.0% | 10.2% | 

### By Industry

#### EngageBay

- **Information Technology and Services:** 19.4%
- **Staffing and Recruiting:** 10.8%
- **Marketing and Advertising:** 8.7%
- **Computer Software:** 5.6%
- **Education Management:** 5.5%
- **Professional Training & Coaching:** 3.8%
- **Consulting:** 3.4%
- **Consumer Services:** 2.4%
- **Management Consulting:** 2.3%
- **Information Services:** 1.8%
- **Other:** 36.3%

#### Kommo

- **Marketing and Advertising:** 22.2%
- **Information Technology and Services:** 13.3%
- **Telecommunications:** 4.4%
- **Retail:** 4.4%
- **Music:** 4.4%
- **Computer & Network Security:** 4.4%
- **Internet:** 4.4%
- **Computer Software:** 4.4%
- **Education Management:** 4.4%
- **Financial Services:** 4.4%
- **Other:** 28.9%

---
## Alternatives

### Alternatives to EngageBay

- [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (370 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14718 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1236 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14861 reviews)
- [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2605 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2939 reviews)
- [Constant Contact Advanced Automation](https://www.g2.com/products/constant-contact-advanced-automation/reviews) — 4.4/5 stars (960 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (647 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3092 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13873 reviews)

### Alternatives to Kommo

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25853 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13873 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3092 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2939 reviews)
- [Creatio](https://www.g2.com/products/creatio/reviews) — 4.6/5 stars (359 reviews)
- [Nimble CRM](https://www.g2.com/products/nimble/reviews) — 4.5/5 stars (1115 reviews)
- [Workbooks](https://www.g2.com/products/workbooks/reviews) — 4.3/5 stars (574 reviews)
- [Insightly CRM](https://www.g2.com/products/insightly-crm/reviews) — 4.2/5 stars (944 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1622 reviews)
- [Coevera](https://www.g2.com/products/coevera/reviews) — 4.6/5 stars (480 reviews)

---
## Top Discussions

### EngageBay

- Title: [Do you consider the integration with SendGrid and Apollo?](https://www.g2.com/discussions/do-you-consider-the-integration-with-sendgrid-and-apollo) — 2 comments, 1 upvote
  > **Top comment:** "I invested a massive chunk of my capital and savings into the care of this unregulated broker who vividly convinced me into investing more over time. I was..."
- Title: [Simple and powerful All-in-One CRM](https://www.g2.com/discussions/simple-and-powerful-all-in-one-crm) — 1 comment, 1 upvote
  > **Top comment:** "I invested a massive chunk of my capital and savings into the care of this unregulated broker who vividly convinced me into investing more over time. I was..."

### Kommo

- Title: [I've noticed some affordable/low budget CRM solutions have start up costs associated with  their service.  Does amoCRM have any startup fees, or any contracts?](https://www.g2.com/discussions/237-are-there-any-set-up-fees-associated-with-amocrm) — 1 comment, 1 upvote
  > **Top comment:** "According to their website (http://www.amocrm.com/shop/), there is a free tier of their product. They also offer tiers at $10, $19, $49, $99/month with..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/engagebay-vs-kommo)