# EngageBay vs Freshsales Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Freshsales excels in its **user-friendly interface** , making it particularly appealing for small businesses. Users appreciate how easy it is to set up and navigate, with one reviewer noting that it didn't take much time to get started, which is crucial for teams looking to hit the ground running.
- **Users say** that EngageBay shines in its **automation capabilities** , which have significantly streamlined their workflows. Reviewers highlight how automated lead assignments and follow-up emails save time and reduce reliance on manual processes, making daily operations smoother.
- **According to verified reviews** , EngageBay's **deals pipeline** feature is particularly praised for its intuitive drag-and-drop functionality. Users find it easy to track opportunities and manage follow-ups, which enhances their sales process and visibility into where each deal stands.
- **Reviewers mention** that Freshsales offers a highly customizable **sales pipeline** , which allows users to tailor their processes to specific needs. This flexibility is especially beneficial for businesses with unique workflows, as one user noted its adaptability to cross-border sales and compliance routines.
- **G2 reviewers highlight** that EngageBay's **forms and landing pages** are a standout feature, simplifying the process of capturing leads. Users appreciate that once a form is filled out, the contact information is automatically populated, eliminating the need for manual data entry.
- **Users report** that while Freshsales has a solid overall performance, it sometimes struggles with **email tracking** compared to EngageBay. The latter has received higher ratings for its email marketing features, indicating that users find EngageBay more effective for managing email campaigns and tracking engagement.



| | EngageBay | Freshsales | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.5 out of 5 | 
| **Total Reviews** | 701 | 1,235 | 
| **Largest Market Segment** | Small-Business (67.1% of reviews) | Small-Business (67.8% of reviews) | 
| **Entry Level Price** | $0.00 | Starting at $9.00 1 User Per Month | 

---
## Top Pros & Cons

### EngageBay

Pros:
- Ease of Use (244 reviews)
- Automation (170 reviews)

Cons:
- Missing Features (108 reviews)
- Limited Features (85 reviews)

### Freshsales

Pros:
- Ease of Use (103 reviews)
- Features (70 reviews)

Cons:
- Missing Features (47 reviews)
- Limited Features (32 reviews)

---
## Ratings Comparison
| Rating | EngageBay | Freshsales | 
|---|---|---|
  | **Meets Requirements** | 9.3 (595 reviews) | 8.7 (1047 reviews) | 
  | **Ease of Use** | 9.2 (606 reviews) | 9.0 (1061 reviews) | 
  | **Ease of Setup** | 9.2 (510 reviews) | 8.7 (567 reviews) | 
  | **Ease of Admin** | 9.2 (346 reviews) | 8.9 (535 reviews) | 
  | **Quality of Support** | 9.5 (590 reviews) | 8.8 (1016 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.5 (321 reviews) | 9.0 (529 reviews) | 
  | **Product Direction (% positive)** | 9.7 (571 reviews) | 9.3 (1040 reviews) | 

---
## Pricing

### EngageBay

#### Entry-Level Pricing

Plan: Free

Price: $0.00

Description: 250 Contacts
1,000 Branded Emails

Key Features:
- Lists
- Segmentation
- Embed Forms

[Browse all 4 editions](https://www.g2.com/products/engagebay/pricing)

#### Free Trial

Yes

### Freshsales

#### Entry-Level Pricing

Plan: Growth

Price: Starting at $9.00 1 User Per Month

Description: Tailored for startups and SMBs seeking efficient pipeline management and engagement across channels	

Key Features:
- Web Forms	
- SMS & WhatsApp	
- Basic Workflows

[Browse all 3 editions](https://www.g2.com/products/freshsales/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | 8.9/10 | 273 |
| **Freshsales** | 8.4/10 | 829 |

#### Sales Force Automation

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Contact & Account Management** | 9.3 (177 reviews) ✓ Verified | 8.9 (719 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 8.7 (137 reviews) | 8.3 (416 reviews) | 
| **Opportunity & Pipeline Mgmt.** | 8.9 (160 reviews) ✓ Verified | 8.8 (710 reviews) ✓ Verified | 
| **Task / Activity Management** | 9.0 (166 reviews) ✓ Verified | 8.5 (707 reviews) ✓ Verified | 
| **Territory & Quota Management** | 8.5 (128 reviews) ✓ Verified | 8.3 (506 reviews) ✓ Verified | 
| **Desktop Integration** | 8.7 (147 reviews) ✓ Verified | 8.6 (336 reviews) ✓ Verified | 
| **Product & Price List Management** | 8.7 (127 reviews) | 8.2 (481 reviews) ✓ Verified | 
| **Quote & Order Management** | 8.9 (122 reviews) ✓ Verified | 8.1 (467 reviews) | 
| **Customer Contract Management** | 9.0 (136 reviews) | 8.4 (509 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Email Marketing** | 9.5 (180 reviews) ✓ Verified | 8.5 (548 reviews) | 
| **Campaign Management** | 9.3 (164 reviews) | 8.5 (521 reviews) | 
| **Lead Management** | 9.3 (164 reviews) ✓ Verified | 8.9 (631 reviews) | 
| **Marketing ROI Analytics** | 8.8 (143 reviews) ✓ Verified | 7.9 (114 reviews) | 

#### Customer Support

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Case Management** | 8.7 (142 reviews) ✓ Verified | 8.5 (533 reviews) | 
| **Customer Support Portal** | 9.1 (138 reviews) ✓ Verified | 8.6 (541 reviews) | 
| **Knowledge Base** | 8.9 (140 reviews) ✓ Verified | 8.6 (547 reviews) | 
| **Call Center Features** | 8.7 (150 reviews) | 8.2 (457 reviews) | 
| **Support Analytics** | 8.9 (134 reviews) ✓ Verified | 8.5 (477 reviews) | 

#### Reporting & Analytics

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Reporting** | 8.6 (163 reviews) ✓ Verified | 8.4 (631 reviews) ✓ Verified | 
| **Dashboards** | 8.9 (162 reviews) ✓ Verified | 8.6 (664 reviews) ✓ Verified | 
| **Forecasting** | 8.7 (130 reviews) | 8.3 (507 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Social Collaboration Features** | 8.6 (141 reviews) ✓ Verified | Feature Not Available | 
| **Social Network Integration** | 8.6 (153 reviews) ✓ Verified | 8.2 (207 reviews) ✓ Verified | 
| **Mobile User Support** | 8.6 (133 reviews) | 8.3 (330 reviews) ✓ Verified | 

#### Platform

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Customization** | 8.9 (159 reviews) ✓ Verified | 8.4 (404 reviews) ✓ Verified | 
| **Workflow Capability** | 8.9 (167 reviews) ✓ Verified | 8.5 (396 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 9.0 (163 reviews) ✓ Verified | 8.7 (414 reviews) ✓ Verified | 
| **Internationalization** | 8.7 (134 reviews) ✓ Verified | 8.3 (314 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 8.1 (127 reviews) ✓ Verified | 7.7 (258 reviews) | 
| **Document & Content Mgmt.** | 8.7 (128 reviews) ✓ Verified | 8.0 (301 reviews) ✓ Verified | 
| **Performance and Reliability** | 9.1 (158 reviews) ✓ Verified | 8.8 (413 reviews) ✓ Verified | 
| **Output Document Generation** | 8.6 (135 reviews) ✓ Verified | 8.0 (285 reviews) ✓ Verified | 

#### Integration

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Data Import & Export Tools** | 9.1 (142 reviews) ✓ Verified | 8.4 (375 reviews) ✓ Verified | 
| **Integration APIs** | 8.8 (139 reviews) ✓ Verified | 8.3 (333 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 8.5 (128 reviews) ✓ Verified | 7.9 (297 reviews) ✓ Verified | 

#### Generative AI

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **AI Text Generation** | 8.7 (89 reviews) | 7.6 (85 reviews) | 

#### Agentic AI - CRM

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 9.4 (9 reviews) | Not enough data | 
| **Multi-step Planning** | 9.4 (9 reviews) | Not enough data | 
| **Cross-system Integration** | 9.3 (9 reviews) | Not enough data | 
| **Adaptive Learning** | 9.1 (9 reviews) | Not enough data | 
| **Natural Language Interaction** | 9.4 (9 reviews) | Not enough data | 
| **Proactive Assistance** | 9.4 (9 reviews) | Not enough data | 
| **Decision Making** | 9.4 (9 reviews) | Not enough data | 

### Marketing Automation

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | 8.7/10 | 351 |
| **Freshsales** | N/A | N/A |

#### Email Marketing

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Building and Personalizing Emails** | 9.0 (182 reviews) ✓ Verified | 9.3 (12 reviews) | 
| **Sending Outbound Emails** | 9.3 (172 reviews) ✓ Verified | 9.2 (11 reviews) | 
| **Manage Email Deliverability** | 9.1 (132 reviews) ✓ Verified | 8.1 (9 reviews) | 
| **Automated Email Responses** | 9.3 (192 reviews) ✓ Verified | 8.8 (11 reviews) | 

#### Online Marketing

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Landing Pages and Forms** | 8.9 (151 reviews) ✓ Verified | 9.0 (8 reviews) | 
| **Dynamic Content** | 8.5 (125 reviews) ✓ Verified | 8.5 (8 reviews) | 
| **A/B Testing** | 8.8 (114 reviews) ✓ Verified | 8.1 (12 reviews) | 
| **Mobile Optimized** | 8.5 (141 reviews) ✓ Verified | 9.4 (9 reviews) | 
| **Search Tracking and Optimization** | 8.5 (113 reviews) | Not enough data | 

#### Lead Management

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Marketing Lead Database** | 9.3 (202 reviews) ✓ Verified | 8.9 (9 reviews) | 
| **Data Quality Management** | 8.8 (117 reviews) ✓ Verified | 8.5 (8 reviews) | 
| **Segmentation** | 8.9 (152 reviews) ✓ Verified | 8.7 (10 reviews) | 
| **Lead Scoring and Grading** | 8.8 (120 reviews) ✓ Verified | 8.5 (9 reviews) | 
| **Lead Nurturing** | 9.0 (146 reviews) ✓ Verified | 8.9 (9 reviews) | 
| **Online Behavior Tracking** | 8.4 (129 reviews) | 8.9 (11 reviews) | 
| **Automated Alerts and Tasks** | 9.0 (144 reviews) ✓ Verified | 9.2 (10 reviews) | 
| **CRM Lead Integration** | 8.9 (130 reviews) ✓ Verified | 8.7 (9 reviews) | 

#### Campaign Management

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Program Management** | 8.5 (112 reviews) ✓ Verified | 9.2 (6 reviews) | 
| **Event / Webinar Marketing** | 8.5 (115 reviews) | 8.8 (7 reviews) | 
| **Calendaring** | 8.6 (124 reviews) ✓ Verified | Not enough data | 
| **Budgeting** | 8.1 (97 reviews) | Not enough data | 

#### Social

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Social Listening** | 8.3 (101 reviews) ✓ Verified | Not enough data | 
| **Social Sharing** | 8.1 (106 reviews) ✓ Verified | Not enough data | 
| **Social Campaigns** | 8.2 (107 reviews) ✓ Verified | Not enough data | 
| **Social Media Engagement** | 8.1 (106 reviews) ✓ Verified | 9.3 (5 reviews) | 
| **Social Media Advertising** | 8.2 (111 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Basic Reporting** | 8.1 (180 reviews) ✓ Verified | 8.7 (10 reviews) | 
| **Web Analytics** | 8.2 (133 reviews) ✓ Verified | 8.5 (11 reviews) | 
| **ROI Analytics** | 8.0 (110 reviews) | 8.6 (7 reviews) | 
| **Revenue Analytics** | 8.0 (106 reviews) ✓ Verified | Not enough data | 
| **SEO / Keyword Analytics** | 8.4 (91 reviews) | Not enough data | 

#### Platform

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Customization ** | 8.1 (117 reviews) ✓ Verified | 9.0 (5 reviews) | 
| **Workflow Capability** | 8.9 (148 reviews) ✓ Verified | 8.6 (6 reviews) | 
| **User, Role, and Access Management** | 8.9 (100 reviews) ✓ Verified | 8.3 (6 reviews) | 
| **Internationalization** | 8.5 (72 reviews) ✓ Verified | 9.3 (5 reviews) | 
| **Sandbox / Test Environments** | 8.0 (70 reviews) | Not enough data | 
| **Performance and Reliability** | 8.4 (143 reviews) ✓ Verified | 8.1 (6 reviews) | 
| **Output Document Generation** | 8.6 (68 reviews) | Not enough data | 

#### Agentic AI - Marketing Automation

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 10.0 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 10.0 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 9.6 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 10.0 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 10.0 (8 reviews) | Not enough data | 
| **Decision Making** | 10.0 (8 reviews) | Not enough data | 

#### Integration

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Data Import & Export Tools** | 8.8 (92 reviews) ✓ Verified | 8.6 (7 reviews) | 
| **Integration APIs** | 8.6 (84 reviews) ✓ Verified | 8.3 (6 reviews) | 
| **Breadth of Partner Applications** | 8.1 (78 reviews) ✓ Verified | 9.0 (5 reviews) | 

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | 9.3/10 | 80 |
| **Freshsales** | N/A | N/A |

#### Ticket and Case Management

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Ticket creation user experience** | 9.5 (26 reviews) ✓ Verified | Not enough data | 
| **Ticket response user experience** | 9.6 (27 reviews) ✓ Verified | Not enough data | 
| **Workflow** | 9.2 (28 reviews) ✓ Verified | Not enough data | 
| **Response Automation** | 9.3 (28 reviews) ✓ Verified | Not enough data | 
| **SLA Management** | 9.3 (22 reviews) ✓ Verified | Not enough data | 
| **Attachments/Screencasts** | 9.3 (23 reviews) ✓ Verified | Not enough data | 
| **Ticket Collaboration** | 9.6 (23 reviews) ✓ Verified | Not enough data | 
| **Customer and Contacts Database** | 9.7 (30 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **AI Text Generation** | 8.6 (11 reviews) | Not enough data | 
| **AI Text Summarization** | 8.5 (11 reviews) | Not enough data | 

#### Agentic AI - Help Desk

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 10.0 (6 reviews) | Not enough data | 
| **Natural Language Interaction** | 10.0 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 10.0 (6 reviews) | Not enough data | 

#### Communication Channels

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Customer Portal** | 9.3 (26 reviews) | Not enough data | 
| **Email to Case** | 9.7 (26 reviews) ✓ Verified | Not enough data | 
| **Chat/Live Support** | 9.0 (27 reviews) ✓ Verified | Not enough data | 
| **Social Integration** | 8.9 (25 reviews) ✓ Verified | Not enough data | 
| **Voice** | 8.7 (22 reviews) | Not enough data | 

#### Platform

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Mobile User Support** | 8.8 (30 reviews) | Not enough data | 
| **Customization ** | 8.7 (34 reviews) ✓ Verified | Not enough data | 
| **User, Role, and Access Management** | 9.2 (35 reviews) ✓ Verified | Not enough data | 
| **Integration** | 9.2 (28 reviews) ✓ Verified | Not enough data | 
| **Reporting** | 8.9 (33 reviews) ✓ Verified | Not enough data | 
| **Dashboards** | 8.8 (38 reviews) ✓ Verified | Not enough data | 

### Lead Generation

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | N/A | N/A |
| **Freshsales** | N/A | N/A |

#### Lead Generation

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Lead Builder** | Not enough data | Not enough data | 
| **CRM Integration** | Not enough data | Not enough data | 
| **Marketing Automation Integration** | Not enough data | Not enough data | 
| **Social Media Integration** | Not enough data | Not enough data | 
| **Data Import & Export Tools** | Not enough data | Not enough data | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | N/A | N/A |
| **Freshsales** | 8.3/10 | 25 |

#### Lead Facilitation

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | 8.1 (19 reviews) | 
| **Lead Qualification** | Not enough data | 8.3 (19 reviews) | 
| **Lead Follow-up** | Not enough data | 8.6 (20 reviews) | 
| **Meeting Scheduling ** | Not enough data | 8.7 (18 reviews) | 

#### Organization

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | 8.6 (20 reviews) | 
| **Data Entry** | Not enough data | 8.9 (19 reviews) | 
| **Integrations / APIs** | Not enough data | 7.9 (19 reviews) | 

#### Performance Analysis

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Coaching ** | Not enough data | 7.9 (17 reviews) | 
| **Peformance Tracking** | Not enough data | 8.3 (23 reviews) | 

#### Sales Analysis

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | 7.8 (20 reviews) | 
| **Sales Forecasting ** | Not enough data | 8.8 (21 reviews) | 

#### Generative AI

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (12 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (13 reviews) | 

#### Agentic AI - AI Sales Assistant

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Sales Engagement

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | N/A | N/A |
| **Freshsales** | 8.5/10 | 276 |

#### Integrated Workflows

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Task Management** | Not enough data | 9.0 (236 reviews) ✓ Verified | 
| **Email Tracking/Automation** | Not enough data | 8.9 (244 reviews) ✓ Verified | 
| **Calls and Voice** | Not enough data | 8.4 (182 reviews) ✓ Verified | 
| **Other Outreach Options ** | Not enough data | 8.7 (182 reviews) ✓ Verified | 
| **CRM Integration** | Not enough data | 8.9 (219 reviews) ✓ Verified | 
| **Calendar** | Not enough data | 8.7 (69 reviews) | 
| **Shared Records** | Not enough data | 8.8 (64 reviews) | 

#### Repeatability and Reportability

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Content Management** | Not enough data | 8.9 (206 reviews) ✓ Verified | 
| **Workflow Management** | Not enough data | 8.9 (222 reviews) ✓ Verified | 
| **Workflow Performance** | Not enough data | 8.9 (220 reviews) ✓ Verified | 
| **Sales Coaching and Insights** | Not enough data | 8.7 (186 reviews) ✓ Verified | 
| **Gamification** | Not enough data | 7.6 (57 reviews) | 

#### AI and Automation

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Lead Prioritization** | Not enough data | 8.4 (66 reviews) | 
| **Lead Scoring** | Not enough data | 8.2 (69 reviews) | 
| **Best Time of Day Scheduling** | Not enough data | 8.3 (62 reviews) | 
| **Buyer Intelligence** | Not enough data | 7.9 (63 reviews) | 
| **Machine Learning** | Not enough data | 7.7 (59 reviews) | 

#### Generative AI

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (28 reviews) | 

#### Agentic AI - Sales Engagement

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | N/A | N/A |
| **Freshsales** | N/A | N/A |

#### Knowledge Pages

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Templates** | Not enough data | Not enough data | 
| **In-Content Feedback** | Not enough data | Not enough data | 
| **Versioning and Version History** | Not enough data | Not enough data | 
| **Decision Trees** | Not enough data | Not enough data | 
| **Duplicate Detection** | Not enough data | Not enough data | 
| **Content Editor** | Not enough data | Not enough data | 

#### Knowledge Dissemination

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Page Analytics** | Not enough data | Not enough data | 
| **Permissions** | Not enough data | Not enough data | 
| **Knowledge Sharing** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Advanced Search** | Not enough data | Not enough data | 
| **Browser Extension** | Not enough data | Not enough data | 
| **Organization** | Not enough data | Not enough data | 
| **Other Integrations** | Not enough data | Not enough data | 
| **Knowledge Integrations** | Not enough data | Not enough data | 

#### Agentic AI - Knowledge Base

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Landing Page Builders

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | 8.6/10 | 70 |
| **Freshsales** | N/A | N/A |

#### Page Customization

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Drag and Drop** | 9.1 (44 reviews) ✓ Verified | Not enough data | 
| **Templates** | 8.1 (45 reviews) ✓ Verified | Not enough data | 
| **Advanced Customization** | 8.3 (41 reviews) ✓ Verified | Not enough data | 
| **Content Library** | 8.3 (41 reviews) ✓ Verified | Not enough data | 

#### Page Optimization

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **A/B Testing** | 8.2 (39 reviews) ✓ Verified | Not enough data | 
| **Mobile Responsive** | 8.0 (43 reviews) ✓ Verified | Not enough data | 
| **Web Analytics** | 8.2 (37 reviews) ✓ Verified | Not enough data | 
| **SEO** | 8.1 (36 reviews) | Not enough data | 

#### Integrations

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **E-Commerce Integration** | 8.4 (31 reviews) ✓ Verified | Not enough data | 
| **Email Marketing Integration** | 9.2 (37 reviews) ✓ Verified | Not enough data | 
| **Domain Integration** | 9.0 (40 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **AI Text Generation** | 8.6 (19 reviews) | Not enough data | 

#### Agentic AI - Landing Page Builders

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Cross-system Integration** | 10.0 (6 reviews) | Not enough data | 

### Online Form Builder

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | 8.4/10 | 69 |
| **Freshsales** | 8.4/10 | 18 |

#### Customization

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Custom Fields** | 8.9 (36 reviews) | 9.1 (17 reviews) | 
| **Conditional Logic** | 8.4 (38 reviews) | 8.3 (16 reviews) | 
| **Multi-page Forms** | 8.2 (33 reviews) | 8.2 (14 reviews) | 
| **Design** | 8.6 (40 reviews) | 8.3 (15 reviews) | 

#### Additional Functionality

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Embedded Forms** | 9.0 (40 reviews) | 8.4 (15 reviews) | 
| **Offline Capability** | 7.4 (29 reviews) | 8.2 (12 reviews) | 
| **Notifications** | 9.1 (37 reviews) | 8.4 (15 reviews) | 
| **Payments** | 7.7 (30 reviews) | 8.5 (11 reviews) | 
| **Mobile Forms** | 8.7 (41 reviews) | 8.3 (13 reviews) | 

### A/B Testing

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | 9.0/10 | 44 |
| **Freshsales** | N/A | N/A |

#### Computing

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **WYSIWYG** | 9.1 (17 reviews) | Not enough data | 
| **AI/Machine Learning** | 7.8 (17 reviews) | Not enough data | 
| **Little to No Coding** | 9.3 (20 reviews) | Not enough data | 

#### Experimental Design

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Multivariate testing capacities** | 8.0 (18 reviews) | Not enough data | 
| **Concurrent Testing** | 8.2 (16 reviews) | Not enough data | 
| **Mobile Testing** | 8.5 (16 reviews) | Not enough data | 
| **AI Assisted Testing** | Not enough data | Not enough data | 
| **AI Generated Variations** | Not enough data | Not enough data | 

#### Analytics

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Reporting and Analytics** | 8.9 (20 reviews) | Not enough data | 
| **Heatmaps** | 8.1 (18 reviews) | Not enough data | 

#### Agentic AI - A/B Testing

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 10.0 (6 reviews) | Not enough data | 
| **Cross-system Integration** | 10.0 (6 reviews) | Not enough data | 
| **Adaptive Learning** | 10.0 (6 reviews) | Not enough data | 
| **Proactive Assistance** | 10.0 (6 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | N/A | N/A |
| **Freshsales** | N/A | N/A |

#### Generative AI

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 

#### Communication

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Pop-up Chat** | Not enough data | Not enough data | 
| **Notifications** | Not enough data | Not enough data | 
| **Targeted Emails** | Not enough data | Not enough data | 
| **In-App Messaging** | Not enough data | Not enough data | 
| **Co-Browsing** | Not enough data | Not enough data | 

####  Internal Use

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Customization ** | 8.7 (34 reviews) ✓ Verified | Not enough data | 
| **Conversation Archiving** | Not enough data | Not enough data | 
| **Lead Development** | Not enough data | Not enough data | 
| **Knowledge Base** | Not enough data | Not enough data | 
| **Team Inbox ** | Not enough data | Not enough data | 
| **Customer Profiles** | Not enough data | Not enough data | 

### Visitor Identification

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | N/A | N/A |
| **Freshsales** | N/A | N/A |

#### Agentic AI - Visitor Identification

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Cross-system Integration** | Not enough data | Not enough data | 

### Lead Scoring

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | N/A | N/A |
| **Freshsales** | 8.7/10 | 58 |

#### Agentic AI - Lead Scoring

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Attribution

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Lead Opportunity** | Not enough data | 8.8 (50 reviews) | 
| **Lead Assignment** | Not enough data | 9.0 (51 reviews) | 
| **Pipeline Acceleration** | Not enough data | 8.6 (50 reviews) | 

#### Discovery

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Lead Management** | Not enough data | 8.9 (51 reviews) | 
| **Scoring/Ranking** | Not enough data | 8.5 (53 reviews) | 
| **Lead Context** | Not enough data | 8.7 (50 reviews) | 

#### Management

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Conversion Viability** | Not enough data | 8.7 (49 reviews) | 
| **Workflow** | Not enough data | 9.0 (51 reviews) | 

#### Platform

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Data Synchronization** | Not enough data | 8.5 (49 reviews) | 
| **Analysis** | Not enough data | 8.7 (51 reviews) | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | N/A | N/A |
| **Freshsales** | 8.5/10 | 38 |

#### Agentic AI - Sales Performance Management

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Incentives

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Badges** | Not enough data | 8.5 (28 reviews) | 
| **Triggers** | Not enough data | 8.6 (29 reviews) | 
| **Commission Calculator** | Not enough data | 7.9 (28 reviews) | 
| **Leaderboards** | Not enough data | 8.3 (30 reviews) | 

#### Personalization

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Profiles** | Not enough data | 8.8 (32 reviews) | 
| **Custom Reports** | Not enough data | 8.6 (33 reviews) | 
| **Dashboards** | Not enough data | 8.6 (34 reviews) | 
| **Goal Setting** | Not enough data | 8.4 (31 reviews) | 

#### Administrative

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Integration** | Not enough data | 8.5 (32 reviews) | 
| **Employee Structure** | Not enough data | 8.4 (29 reviews) | 
| **Behavior Monitoring** | Not enough data | 8.4 (28 reviews) | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | 9.4/10 | 146 |
| **Freshsales** | 8.7/10 | 290 |

#### Agentic AI - Email Tracking

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | 9.8 (8 reviews) | Not enough data | 
| **Multi-step Planning** | 10.0 (8 reviews) | Not enough data | 
| **Cross-system Integration** | 10.0 (8 reviews) | Not enough data | 
| **Adaptive Learning** | 10.0 (8 reviews) | Not enough data | 
| **Natural Language Interaction** | 10.0 (8 reviews) | Not enough data | 
| **Proactive Assistance** | 9.8 (8 reviews) | Not enough data | 
| **Decision Making** | 10.0 (8 reviews) | Not enough data | 

#### Analytics

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Open Rates** | 9.0 (104 reviews) | 8.9 (223 reviews) | 
| **Link Activity** | 9.0 (99 reviews) | 8.8 (216 reviews) | 
| **Attachment Activity** | 8.7 (83 reviews) | 8.2 (50 reviews) | 

#### Customizations

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Email Platform Integration** | 9.0 (93 reviews) | 9.0 (233 reviews) | 
| **Email Scheduling** | 9.2 (103 reviews) | 9.2 (238 reviews) | 
| **Notifications** | 9.0 (100 reviews) | 8.9 (245 reviews) | 
| **Email Categorization** | 9.2 (89 reviews) | 8.6 (219 reviews) | 
| **Templates** | 8.8 (106 reviews) | 8.9 (240 reviews) | 

#### Generative AI

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **AI Text Generation** | 8.3 (49 reviews) | 7.7 (32 reviews) | 

### Sales Analytics

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | N/A | N/A |
| **Freshsales** | 8.2/10 | 103 |

#### Agentic AI - Sales Analytics

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Data Sourcing

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Data Sourcing** | Not enough data | 8.1 (84 reviews) | 
| **Exporting & Sharing Data** | Not enough data | 8.4 (84 reviews) | 
| **Multi-Device Data Visualization** | Not enough data | 8.2 (78 reviews) | 
| **Interactive Dashboards** | Not enough data | 8.4 (89 reviews) | 
| **Data Segmentation** | Not enough data | 8.3 (84 reviews) | 

#### Predictive Analytics

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Lead Scoring** | Not enough data | 8.1 (85 reviews) | 
| **Opportunity Scoring** | Not enough data | 8.2 (83 reviews) | 
| **Risk Analysis** | Not enough data | 8.0 (78 reviews) | 
| **Live Forecasting** | Not enough data | 7.6 (80 reviews) | 

#### Sales Management

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Live Pipeline Management** | Not enough data | 8.4 (89 reviews) | 
| **Sales Gamification** | Not enough data | 7.8 (79 reviews) | 
| **Account-Based Analytics** | Not enough data | 8.3 (84 reviews) | 
| **Activity Tracking** | Not enough data | 8.7 (89 reviews) | 

### Outbound Call Tracking

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | N/A | N/A |
| **Freshsales** | 9.0/10 | 191 |

#### Agentic AI - Outbound Call Tracking

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 

#### Calling

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Record Calls** | Not enough data | 8.8 (137 reviews) | 
| **Generate Location** | Not enough data | 8.8 (120 reviews) | 
| **Call Types** | Not enough data | 8.7 (130 reviews) | 
| **Click-to-Call** | Not enough data | 9.1 (146 reviews) | 
| **Auto Dialer** | Not enough data | Not enough data | 

#### Contacts

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Personalization** | Not enough data | 9.0 (151 reviews) | 
| **Information Locater** | Not enough data | 9.0 (137 reviews) | 
| **Record Prospect Data** | Not enough data | 9.0 (143 reviews) | 

#### Insights

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Notes** | Not enough data | 9.1 (165 reviews) | 
| **Daily Summary** | Not enough data | 9.1 (142 reviews) | 
| **Automated Voicemails** | Not enough data | 8.9 (123 reviews) | 
| **Automated Emails** | Not enough data | 9.0 (145 reviews) | 
| **Sorts Prospects** | Not enough data | 9.0 (141 reviews) | 
| **Automated Note Taking** | Not enough data | Not enough data | 

### Knowledge Management

| Product | Score | Reviews |
|---|---|---|
| **EngageBay** | N/A | N/A |
| **Freshsales** | N/A | N/A |

#### Knowledge Base

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Q & A** | Not enough data | Not enough data | 
| **Link Sharing** | Not enough data | Not enough data | 
| **Searchable** | Not enough data | Not enough data | 

#### Security

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Verification** | Not enough data | Not enough data | 
| **Role-Based Permission** | Not enough data | Not enough data | 
| **Public vs Private** | Not enough data | Not enough data | 

#### Content

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Trackable Analytics** | Not enough data | Not enough data | 
| **Import** | Not enough data | Not enough data | 
| **File Viewing** | Not enough data | Not enough data | 
| **Update Notifications** | Not enough data | Not enough data | 

#### Communication

| Feature | EngageBay | Freshsales | 
|---|---|---|
| **Social Features** | Not enough data | Not enough data | 
| **Tagging ** | Not enough data | Not enough data | 
| **Upload ** | Not enough data | Not enough data | 
| **Comments** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (5):** [Online Form Builder Software](https://www.g2.com/categories/online-form-builder), [Email Tracking Software](https://www.g2.com/categories/email-tracking), [CRM Software](https://www.g2.com/categories/crm), [Marketing Automation Software](https://www.g2.com/categories/marketing-automation), [Lead Scoring Software](https://www.g2.com/categories/lead-scoring)

**Unique to EngageBay (5):** [Landing Page Builders](https://www.g2.com/categories/landing-page-builders), [A/B Testing Tools](https://www.g2.com/categories/a-b-testing-tools), [Help Desk Software](https://www.g2.com/categories/help-desk), [Knowledge Base Software](https://www.g2.com/categories/knowledge-base-software), [Live Chat Software](https://www.g2.com/categories/live-chat)

**Unique to Freshsales (6):** [Sales Engagement Software](https://www.g2.com/categories/sales-engagement), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant), [Outbound Call Tracking Software](https://www.g2.com/categories/outbound-call-tracking), [Sales Analytics Software](https://www.g2.com/categories/sales-analytics), [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Visitor Identification Software](https://www.g2.com/categories/visitor-identification)


---
## Reviewer Demographics

### By Company Size

| Segment | EngageBay | Freshsales | 
|---|---|---|
| **Small-Business** | 67.1% | 67.8% | 
| **Mid-Market** | 31.0% | 26.8% | 
| **Enterprise** | 1.9% | 5.4% | 

### By Industry

#### EngageBay

- **Information Technology and Services:** 19.7%
- **Staffing and Recruiting:** 10.7%
- **Marketing and Advertising:** 8.6%
- **Education Management:** 5.6%
- **Computer Software:** 5.6%
- **Professional Training & Coaching:** 3.8%
- **Consulting:** 3.6%
- **Management Consulting:** 2.4%
- **Consumer Services:** 2.4%
- **Information Services:** 1.8%
- **Other:** 35.8%

#### Freshsales

- **Information Technology and Services:** 16.6%
- **Computer Software:** 13.7%
- **Marketing and Advertising:** 7.8%
- **Financial Services:** 4.2%
- **Internet:** 3.6%
- **Education Management:** 3.2%
- **Retail:** 2.8%
- **Real Estate:** 2.4%
- **Construction:** 1.9%
- **Telecommunications:** 1.9%
- **Other:** 41.7%

---
## Alternatives

### Alternatives to EngageBay

- [Agile CRM](https://www.g2.com/products/agile-crm/reviews) — 4.0/5 stars (368 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14728 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14870 reviews)
- [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2610 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2940 reviews)
- [Constant Contact Advanced Automation](https://www.g2.com/products/constant-contact-advanced-automation/reviews) — 4.4/5 stars (960 reviews)
- [HighLevel](https://www.g2.com/products/highlevel/reviews) — 4.6/5 stars (648 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3095 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13879 reviews)
- [Intuit Mailchimp All-in-One Marketing Platform](https://www.g2.com/products/intuit-mailchimp-all-in-one-marketing-platform/reviews) — 4.4/5 stars (5427 reviews)

### Alternatives to Freshsales

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25861 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13879 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2940 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14728 reviews)
- [Nutshell](https://www.g2.com/products/nutshell/reviews) — 4.3/5 stars (1443 reviews)
- [Outreach](https://www.g2.com/products/outreach/reviews) — 4.3/5 stars (3573 reviews)
- [Salesmate](https://www.g2.com/products/salesmate/reviews) — 4.7/5 stars (118 reviews)
- [Salesflare](https://www.g2.com/products/salesflare/reviews) — 4.8/5 stars (299 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3095 reviews)
- [Close](https://www.g2.com/products/close/reviews) — 4.7/5 stars (2050 reviews)

---
## Top Discussions

### EngageBay

- Title: [Do you consider the integration with SendGrid and Apollo?](https://www.g2.com/discussions/do-you-consider-the-integration-with-sendgrid-and-apollo) — 2 comments, 1 upvote
  > **Top comment:** "I invested a massive chunk of my capital and savings into the care of this unregulated broker who vividly convinced me into investing more over time. I was..."
- Title: [Simple and powerful All-in-One CRM](https://www.g2.com/discussions/simple-and-powerful-all-in-one-crm) — 1 comment, 1 upvote
  > **Top comment:** "I invested a massive chunk of my capital and savings into the care of this unregulated broker who vividly convinced me into investing more over time. I was..."

### Freshsales

- Title: [What is Freshsales used for?](https://www.g2.com/discussions/what-is-freshsales-used-for) — 2 comments, 1 upvote
  > **Top comment:** "It's used for a number of things from lead generation to managing client accounts. It's a great tool to keep everything under 1 umbrella that is accessible..."
- Title: [What are the three benefits of CRM?](https://www.g2.com/discussions/freshsales-what-are-the-three-benefits-of-crm) — 2 comments
  > **Top comment:** "1. Creating sequences/pipelines to contact leads quicker and stay in communication with them easier
2. Allowing the sales team to easily access the..."
- Title: [What is Freshsales CRM?](https://www.g2.com/discussions/what-is-freshsales-crm) — 1 comment
  > **Top comment:** "It's a CRM software."
- Title: [What are the features of CRM software?](https://www.g2.com/discussions/freshsales-what-are-the-features-of-crm-software) — 1 comment
  > **Top comment:** "Very nice software "
- Title: [How to improve more on fresh sales](https://www.g2.com/discussions/how-to-improve-more-on-fresh-sales) — 1 comment, 1 upvote
  > **Top comment:** "Auto WhatsApp feature "

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/engagebay-vs-freshsales)