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Compare Enchant and Teamwork Desk 
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At a Glance
Market Segments
Small-Business (87.3% of reviews)
Small-Business (70.7% of reviews)
Entry-Level Pricing
$20.00 1 User Per Month
$8.50
Enchant
Star Rating
(57)4.8 out of 5
Market Segments
Small-Business (87.3% of reviews)
Pros & Cons
Entry-Level Pricing
$20.00 1 User Per Month
Learn more about EnchantTeamwork Desk
Star Rating
(58)4.3 out of 5
Market Segments
Small-Business (70.7% of reviews)
Pros & Cons
Entry-Level Pricing
$8.50
Browse all 4 pricing plansEnchant vs Teamwork Desk
When assessing the two solutions, reviewers found Enchant easier to use, set up, and administer. Reviewers also preferred doing business with Enchant overall.
- Reviewers felt that Enchant meets the needs of their business better than Teamwork Desk.
- When comparing quality of ongoing product support, reviewers felt that Enchant is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Enchant over Teamwork Desk.
Pricing
Entry-Level Pricing
Enchant
One Simple Plan. $20 / User / Month
$20.00
1 User Per Month
Everything Included, No Surprises.
- Shared Inboxes
- Knowledge Bases
- Live Chat
Teamwork Desk
Starter
$8.50
A ticket management tool for small teams who are just getting started
- 10 agents
- Teamwork Projects integration
- Unlimited inboxes
Free Trial
Enchant
Free Trial is available
Teamwork Desk
Free Trial is available
Ratings
Meets Requirements
9.5
39
8.9
50
Ease of Use
9.7
39
8.8
52
Ease of Setup
9.5
25
8.7
27
Ease of Admin
9.7
26
8.9
25
Quality of Support
9.9
38
8.7
48
Has the product been a good partner in doing business?
9.9
26
8.9
25
Product Direction (% positive)
9.3
32
9.1
52
Features by Category
Ticket and Case Management
9.6
21
8.9
42
|
Verified
9.7
21
8.8
43
|
Verified
9.4
21
8.8
42
|
Verified
9.0
18
9.0
40
|
Verified
9.9
13
Feature Not Available
9.7
16
8.6
41
|
Verified
9.5
21
8.9
40
|
Verified
8.5
17
8.8
23
|
Verified
Generative AI
7.4
7
Not enough data
7.4
7
Not enough data
Agentic AI - Help Desk
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Channels
Feature Not Available
8.5
32
|
Verified
9.9
21
9.1
38
|
Verified
8.2
12
6.0
8
6.3
9
5.6
6
Feature Not Available
Feature Not Available
Platform
8.2
14
8.2
16
|
Verified
8.3
11
7.4
16
|
Verified
9.5
19
8.9
19
|
Verified
8.9
15
8.2
10
|
Verified
9.0
18
7.6
31
|
Verified
8.7
17
8.4
34
|
Verified
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
8.7
5
Not enough data
9.0
5
Not enough data
Feature Not Available
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
Internal Use
8.3
11
7.4
16
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Self-Service Experience
9.2
11
9.2
11
9.8
8
8.7
10
Feature Not Available
Feature Not Available
9.0
8
Not enough data
Feature Not Available
Not enough data
Self-Service Platform
8.1
9
Not enough data
9.4
9
Not enough data
8.0
5
Not enough data
9.5
7
Not enough data
Agentic AI - Customer Self-Service
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Enchant and Teamwork Desk are categorized as Help Desk and Customer Self-Service
Unique Categories
Enchant is categorized as Live Chat and Shared Inbox
Teamwork Desk has no unique categories
Reviews
Reviewers' Company Size
Enchant
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Teamwork Desk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Retail
10.9%
Internet
10.9%
Computer Software
9.1%
Online Media
7.3%
Information Technology and Services
7.3%
Other
54.5%
Marketing and Advertising
27.6%
Information Technology and Services
15.5%
Internet
8.6%
Computer Software
6.9%
Logistics and Supply Chain
5.2%
Other
36.2%
Alternatives
Discussions
Enchant has no discussions with answers
Teamwork Desk has no discussions with answers
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