G2 reviewers report that Gusto excels in user-friendliness, with many users appreciating its intuitive design that simplifies payroll, onboarding, and benefits tracking. One user noted, "I like Gusto because it’s simple in the best way," highlighting its ease of use without sacrificing functionality.
Users say that Empyrean offers a well-organized interface that streamlines benefits administration for both employees and HR teams. Reviewers have praised its thoughtful workflows, making navigation straightforward, which is essential for efficient daily operations.
According to verified reviews, Gusto significantly outperforms Empyrean in overall satisfaction, with a G2 Score of 92.07 compared to Empyrean's 43.64. This disparity reflects Gusto's strong reputation among small businesses, where 84.1% of reviews come from satisfied users.
Reviewers mention that Gusto's implementation process is quick and user-friendly, with one user stating, "The payroll structure supports us in avoiding compliance issues." This ease of setup is a crucial factor for businesses looking to minimize downtime during transitions.
Users highlight the quality of support provided by Gusto, with a score of 9.0 in this area. Many users appreciate the responsive customer service, which is vital for resolving issues quickly and maintaining smooth operations.
Empyrean users express satisfaction with the partnership aspect of the service, noting that the team is dedicated to improving the member experience. One user remarked on the great relationship built over the years, emphasizing the importance of having a supportive vendor in the benefits administration space.
Pricing
Entry-Level Pricing
Empyrean
No pricing available
Gusto
Simple Plan
Starting at $49.00
Per Month
For small businesses or s-corps needing basic payroll.
Full-service single-state payroll including W-2s and 1099s
Why doesn't Gusto take responsibility and rectify the pay problems that they have caused?
2 Comments
Official Response from Gusto
Hi there, we see you've been in touch with several customer support advocates and managers to help go through the situation as well as provide options for...Read more
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