Compare Employment Hero and Paychex 
At a Glance
Market Segments
Mid-Market (56.9% of reviews)
Small-Business (75.5% of reviews)
Entry-Level Pricing
No pricing available
Contact Vendor for Pricing
Employment Hero
Star Rating
(815)4.3 out of 5
Market Segments
Mid-Market (56.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Free Trial is available
Learn more about Employment HeroPaychex
Star Rating
(1,644)4.1 out of 5
Market Segments
Small-Business (75.5% of reviews)
Pros & Cons
Entry-Level Pricing
Contact Vendor for Pricing
Learn more about PaychexSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Paychex excels in providing a comprehensive payroll solution, with users appreciating its ability to track pay and deductions seamlessly. One user noted, "Paychex serves as a one-stop shop because I can contact customer service, and they'll send everything I need." This highlights its strong customer support and user-friendly interface.
- Users say Employment Hero stands out for its intuitive design, making it easy for both employees and employers to navigate. Reviewers have mentioned that it has significantly reduced the administrative burden associated with HR processes, stating, "It has been helpful in reducing the administrative burden associated with HR processes like sending out documents, filing and managing employee information."
- According to verified reviews, Paychex is praised for its quick implementation process, with users highlighting the straightforward setup. One user remarked, "I like that Paychex has a clean, user-friendly interface and it includes everything needed for a standard payroll experience," indicating that new users can get up to speed quickly.
- Reviewers mention that Employment Hero's time and attendance features have been a game changer, allowing for better management of employee schedules. Users have expressed satisfaction with the platform's ability to consolidate various HR functions into one system, making it easier to manage staff effectively.
- G2 reviewers highlight that while Paychex has a strong focus on payroll, it also provides solid HR functionalities, with users noting its effectiveness in handling W2s and compliance needs. One user stated, "It also keeps track of needed W2s and information if an audit is done, which is really handy," showcasing its reliability in compliance matters.
- Users report that Employment Hero, while feature-rich, sometimes faces challenges in specific areas like expense management, with some users feeling that it could improve in this aspect. However, many still find it easy to use and appreciate the variety of features available, stating, "There are a lot of features that make HR processes smoother."
Pricing
Entry-Level Pricing
Employment Hero
No pricing availableFree Trial
Employment Hero
Free Trial is available
Paychex
No trial information availableRatings
Meets Requirements
8.1
656
8.7
1,314
Ease of Use
8.4
668
8.5
1,375
Ease of Setup
7.7
585
8.3
985
Ease of Admin
8.2
528
8.5
962
Quality of Support
7.9
637
8.3
1,268
Has the product been a good partner in doing business?
8.2
527
8.5
960
Product Direction (% positive)
8.8
641
7.5
1,292
Features by Category
Core HR
7.8
365
8.1
114
7.6
352
7.9
107
6.2
326
7.8
53
7.0
334
8.1
77
8.0
368
8.4
114
6.6
336
7.8
115
Generative AI
5.4
123
4.3
5
Platform
6.9
454
7.5
312
6.4
413
7.4
165
6.1
398
Feature Not Available
7.6
455
8.3
400
8.1
446
8.5
410
8.3
439
8.0
292
7.6
450
8.2
401
7.9
451
8.5
424
Expense Reports
Not enough data
8.4
40
|
Verified
Not enough data
8.2
32
|
Verified
Not enough data
Feature Not Available
Not enough data
8.1
26
|
Verified
Not enough data
8.8
37
|
Verified
Not enough data
Feature Not Available
Not enough data
7.4
19
|
Verified
Agentic AI - Expense Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Travel Management
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
7.5
16
|
Verified
Client Invoicing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
75
|
Verified
Mobile
Not enough data
7.6
25
|
Verified
Not enough data
7.5
21
|
Verified
Not enough data
Feature Not Available
Platform
Not enough data
7.7
13
Not enough data
7.8
24
|
Verified
Administration
Not enough data
8.5
26
|
Verified
Administration
Not enough data
8.0
135
|
Verified
Not enough data
7.9
137
|
Verified
Not enough data
8.1
141
|
Verified
Not enough data
7.9
131
|
Verified
Not enough data
8.3
199
|
Verified
Platform
Not enough data
8.2
217
|
Verified
Not enough data
7.7
99
|
Verified
Not enough data
6.9
35
Not enough data
8.2
208
|
Verified
Not enough data
8.0
149
|
Verified
Not enough data
7.5
76
|
Verified
Employee Self Service
8.6
340
8.6
854
|
Verified
7.1
319
8.0
547
|
Verified
8.2
338
8.3
530
|
Verified
Administration
8.5
334
8.7
860
|
Verified
8.2
328
7.9
563
|
Verified
7.9
321
9.3
932
|
Verified
7.2
313
8.5
407
|
Verified
7.9
317
8.9
780
|
Verified
7.5
299
8.7
564
|
Verified
8.3
316
8.6
457
|
Verified
7.1
284
9.2
783
|
Verified
6.8
281
9.1
831
|
Verified
Taxes
8.4
315
9.1
880
|
Verified
8.2
311
9.0
835
|
Verified
7.7
245
9.1
827
|
Verified
Integration
6.9
287
7.8
264
|
Verified
7.3
286
7.7
303
|
Verified
7.0
294
7.7
307
|
Verified
7.1
293
7.6
266
|
Verified
Platform
7.9
304
8.6
862
|
Verified
8.1
306
8.6
841
|
Verified
8.3
307
8.7
876
|
Verified
8.4
303
8.7
728
|
Verified
Benefits Administration Platform Features
7.8
70
8.2
233
Feature Not Available
8.0
196
6.5
49
7.0
112
8.1
53
8.3
172
7.3
49
8.5
190
7.7
53
8.3
225
7.4
48
8.4
210
7.1
48
7.9
152
Benefits Administration Platform Features
7.8
70
8.2
233
Feature Not Available
8.0
196
6.5
49
7.0
112
8.1
53
8.3
172
7.3
49
8.5
190
7.7
53
8.3
225
7.4
48
8.4
210
8.0
29
8.3
222
7.1
48
7.9
152
7.1
49
7.6
102
6.4
41
5.8
19
7.5
44
6.7
23
Generative AI
6.5
40
Feature Not Available
6.5
41
Feature Not Available
5.3
25
Feature Not Available
Platform
6.9
454
7.5
312
6.4
413
7.4
165
6.1
398
Feature Not Available
7.6
455
8.3
400
8.1
446
8.5
410
8.3
439
8.0
292
7.6
450
8.2
401
7.9
451
8.5
424
Compliance
Not enough data
6.7
10
Not enough data
6.7
8
Not enough data
6.7
10
Platform
Not enough data
6.5
9
Not enough data
7.0
9
Not enough data
7.3
8
Support
Not enough data
6.2
10
Not enough data
7.0
9
Not enough data
6.9
8
Not enough data
7.2
10
Not enough data
6.9
12
Not enough data
6.5
12
Not enough data
6.5
11
Automation
7.6
194
7.3
25
Logistics
7.6
192
7.9
30
7.5
190
7.5
27
7.2
177
6.7
25
Management
7.1
187
6.5
19
7.4
187
7.4
20
8.2
204
7.7
25
8.2
200
8.0
30
8.2
199
8.1
30
8.7
204
8.4
31
7.7
190
7.6
28
Monitoring
7.3
156
7.6
25
7.9
192
7.6
26
7.6
189
7.1
26
Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Content
Not enough data
Not enough data
Not enough data
Not enough data
Recruiting and Onboarding
8.7
13
6.8
21
6.8
229
6.6
50
9.1
16
7.6
22
|
Verified
Platform
6.9
454
7.5
312
6.4
413
7.4
165
6.1
398
Feature Not Available
7.6
455
8.3
400
8.1
446
8.5
410
8.3
439
8.0
292
7.6
450
8.2
401
7.9
451
8.5
424
Background Check Administration
Not enough data
8.0
21
Not enough data
8.2
10
Not enough data
8.0
10
Background Check Data
Not enough data
7.8
9
Not enough data
6.9
7
Not enough data
7.8
9
Background Check Additional Functionality
Not enough data
6.7
8
Not enough data
6.5
8
Not enough data
5.2
7
AI Insight Check - Background Check
Not enough data
Feature Not Available
AI Investigation and Verification - Background Check
Not enough data
Not enough data
Platform Functionality
8.7
13
6.8
21
8.9
15
Not enough data
6.8
229
6.6
50
9.1
16
7.6
22
|
Verified
Agentic AI - Recruiting Automation
7.4
13
Not enough data
7.7
13
Not enough data
7.8
13
Not enough data
7.8
13
Not enough data
7.7
13
Not enough data
7.8
13
Not enough data
7.9
13
Not enough data
Platform
6.9
454
7.5
312
6.4
413
7.4
165
6.1
398
Feature Not Available
7.6
455
8.3
400
8.1
446
8.5
410
8.3
439
8.0
292
7.6
450
8.2
401
7.9
451
8.5
424
Platform Basics
7.7
106
Not enough data
8.1
105
Not enough data
8.1
97
Not enough data
Platform Content
7.5
94
Not enough data
7.4
74
Not enough data
7.5
98
Not enough data
Platform Additional Functionality
6.8
73
Not enough data
8.0
98
Not enough data
6.3
93
Not enough data
7.8
102
Not enough data
6.8
97
Not enough data
Performance reviews
7.4
173
5.0
8
7.3
191
6.9
9
7.6
181
5.6
8
Goals
7.3
176
6.0
8
7.2
174
6.2
7
Feedback
7.5
176
6.5
9
7.4
170
6.5
8
7.3
180
6.5
8
7.9
180
6.0
7
Data
7.6
144
6.7
8
7.5
176
6.7
9
Agentic AI - Performance Management
5.4
31
Feature Not Available
5.5
32
Feature Not Available
Reports
6.7
118
6.8
11
7.0
123
6.9
12
7.1
123
6.8
12
7.5
124
8.2
12
Cleaning
7.1
121
6.4
13
6.9
117
7.6
11
7.6
119
8.0
11
Generative AI
5.5
70
Feature Not Available
5.7
70
6.9
9
5.4
69
5.7
9
Compatability
6.7
55
Not enough data
6.5
55
Not enough data
Feature Not Available
Not enough data
Benefits
6.4
55
Not enough data
6.2
54
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Generative AI
7.1
17
Not enough data
Recruitment Platform - Recruitment Platforms
7.0
19
Not enough data
6.5
17
Not enough data
6.5
18
Not enough data
7.2
18
Not enough data
6.0
17
Not enough data
7.2
17
Not enough data
Recruitment AI - Recruitment Platforms
6.5
17
Not enough data
6.2
17
Not enough data
6.0
16
Not enough data
Agentic AI - Recruitment Platforms
5.5
16
Not enough data
5.5
16
Not enough data
5.7
16
Not enough data
Resource Planning - Workforce Planning
3.0
5
Not enough data
2.7
5
Not enough data
2.7
5
Not enough data
2.7
5
Not enough data
Human Resources - Workforce Planning
4.7
5
Not enough data
3.0
5
Not enough data
5.3
6
Not enough data
6.1
6
Not enough data
Agentic AI - Applicant Tracking Systems (ATS)
6.1
12
Not enough data
6.0
12
Not enough data
5.7
12
Not enough data
Sourcing
6.9
89
8.0
15
7.1
86
8.2
13
6.8
14
Not enough data
7.8
19
Not enough data
7.3
15
Not enough data
Candidate Management - Applicant Tracking System
7.6
85
8.1
15
8.1
15
Not enough data
8.3
15
Not enough data
7.6
14
Not enough data
6.4
13
Not enough data
6.5
13
Not enough data
6.7
15
Not enough data
Platform
6.9
454
7.5
312
6.4
413
7.4
165
6.1
398
Feature Not Available
7.6
455
8.3
400
8.1
446
8.5
410
8.3
439
8.0
292
7.6
450
8.2
401
7.9
451
8.5
424
AI - Applicant Tracking Systems (ATS)
6.7
13
Not enough data
7.1
14
Not enough data
7.1
15
Not enough data
Agentic AI - Onboarding
5.6
45
Feature Not Available
5.5
45
Not enough data
5.6
45
Feature Not Available
5.8
44
Not enough data
5.7
46
Feature Not Available
Platform Content
7.5
273
8.0
106
7.5
278
8.2
114
8.2
280
8.2
95
6.5
243
7.6
47
7.9
271
7.0
46
7.7
273
7.1
45
Platform Additional Functionality
8.4
283
8.4
130
Feature Not Available
7.5
52
7.7
257
7.9
61
7.8
281
7.8
83
8.2
284
7.9
101
Platform Data
Feature Not Available
7.7
57
7.7
268
7.9
78
7.5
258
7.6
64
Platform
6.9
454
7.5
312
6.4
413
7.4
165
6.1
398
Feature Not Available
7.6
455
8.3
400
8.1
446
8.5
410
8.3
439
8.0
292
7.6
450
8.2
401
7.9
451
8.5
424
Recruiting and Onboarding
6.8
229
6.6
50
8.4
282
8.3
117
Agentic AI - Accounting & Finance
Not enough data
Not enough data
Course Authoring
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Delivery
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Course Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
LMS Marketplace
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Interface
Not enough data
Not enough data
Not enough data
Not enough data
Training & eLearning
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Agentic AI - Corporate Learning Management Systems
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Platform Basics
7.2
123
Not enough data
7.4
129
Not enough data
6.3
120
Not enough data
Platform Content
7.6
174
Not enough data
7.4
171
Not enough data
7.2
168
Not enough data
6.2
117
Not enough data
Platform Additional Functionality
7.0
117
Not enough data
7.2
168
Not enough data
7.8
175
Not enough data
6.7
124
Not enough data
Platform
6.9
454
7.5
312
6.4
413
7.4
165
6.1
398
Feature Not Available
7.6
455
8.3
400
8.1
446
8.5
410
8.3
439
8.0
292
7.6
450
8.2
401
7.9
451
8.5
424
Platform Basics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Content
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Performance
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Additional Functionality
Not enough data
Not enough data
Not enough data
Not enough data
Time Tracking
Not enough data
8.3
218
Not enough data
8.4
132
Not enough data
8.4
95
Client Invoicing
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.2
75
|
Verified
Mobile Time Tracking
Not enough data
8.3
151
Administration
Not enough data
8.0
135
|
Verified
Not enough data
7.9
137
|
Verified
Not enough data
8.1
141
|
Verified
Not enough data
7.9
131
|
Verified
Not enough data
8.3
199
|
Verified
Platform
Not enough data
8.2
217
|
Verified
Not enough data
7.7
99
|
Verified
Not enough data
6.9
35
Not enough data
8.2
208
|
Verified
Not enough data
8.0
149
|
Verified
Not enough data
7.5
76
|
Verified
Platform
6.9
454
7.5
312
6.4
413
7.4
165
6.1
398
Feature Not Available
7.6
455
8.3
400
8.1
446
8.5
410
8.3
439
8.0
292
7.6
450
8.2
401
7.9
451
8.5
424
Platform
6.9
454
7.5
312
6.4
413
7.4
165
6.1
398
Feature Not Available
7.6
455
8.3
400
8.1
446
8.5
410
8.3
439
8.0
292
7.6
450
8.2
401
7.9
451
8.5
424
Workforce Management Platform Features
6.3
176
8.8
31
6.4
187
8.0
27
7.0
195
8.6
68
8.0
217
8.4
67
6.9
184
8.4
29
6.3
177
Feature Not Available
7.0
184
8.8
41
7.7
192
9.0
59
6.3
175
7.7
27
7.1
189
8.2
38
Platform
6.9
454
7.5
312
6.4
413
7.4
165
6.1
398
Feature Not Available
7.6
455
8.3
400
8.1
446
8.5
410
8.3
439
8.0
292
7.6
450
8.2
401
7.9
451
8.5
424
Categories
Categories
Shared Categories
Employment Hero and Paychex are categorized as Onboarding, Time & Attendance, Workforce Management, HR Analytics, Core HR, Applicant Tracking Systems (ATS), Benefits Administration, Employee Recognition, Payroll, and Performance Management
Unique Categories
Employment Hero is categorized as Employer of Record (EOR), Workforce Planning, Recruitment Marketing, Employee Engagement, Recruiting Automation, and Recruitment Platforms
Paychex is categorized as Candidate Relationship Management, Time Tracking, PEO Providers, Background Check, Corporate Learning Management Systems, Employee Perks, Expense Management, and HCM Software
Reviews
Reviewers' Company Size
Employment Hero
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Paychex
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Construction
6.8%
Hospital & Health Care
6.1%
Information Technology and Services
5.1%
Retail
5.1%
Manufacturing
4.8%
Other
72.1%
Non-Profit Organization Management
7.0%
Construction
6.2%
Hospital & Health Care
4.7%
Real Estate
3.9%
Retail
3.9%
Other
74.3%
Discussions
How safe is employment hero?
3 Comments
TM
Employment Hero is extremely safe. Our organisation wouldn't use them if they weren'tRead more
What does SaaS stand for?
2 Comments
Official Response from Employment Hero
SaaS stands for “Software as a Service“. A SaaS is a third-party provider that makes software available to you through the internet, instead of sending you...Read more
What does Employment Hero do?
2 Comments
RM
Employment Hero is an end-to-end people management platform that covers every aspect of the employee lifecycle, from recruitment and onboarding to...Read more
We have reduced employees, yet still pay the same bi-monthly fee. Shouldn't it be lower?
7 Comments
EG
There is probably a base rate, determined by a minimum number of employees. As long as you have more than the minimum number of employees, the fee would be...Read more
Paycheck Stubs
3 Comments
EG
15 minutes does not seem like an inordinate amount of time for a payroll to be processed, especially if you are submitting it on a day when a multitude of...Read more
Could you gear the instructions to the CLIENT instead of the PayChex representative?
2 Comments
EG
Paychex provided a printout that we give to employees that tells them how to set up their accounts. When I set up the company's online account a few years...Read more
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