# Employee Self Service Portal and Catalog vs LogMeIn Rescue Comparison - What are their main differences? At a Glance Star Rating **Employee Self Service Portal and Catalog** [ 4.1/5(12) ](https://www.g2.com/products/employee-self-service-portal-and-catalog/reviews#reviews) **LogMeIn Rescue** [ 4.6/5(209) ](https://www.g2.com/products/logmein-rescue/reviews#reviews) Market Segments **Employee Self Service Portal and Catalog** Enterprise (72.7% of reviews) **LogMeIn Rescue** Mid-Market (41.0% of reviews) Pros & Cons **Employee Self Service Portal and Catalog** Not enough data **LogMeIn Rescue** [ Ease of Use (5) ](https://www.g2.com/products/logmein-rescue/reviews?filters%5Bsentiment_snippet%5D=1082848&qs=pros-and-cons#reviews)[ Remote Access (4) ](https://www.g2.com/products/logmein-rescue/reviews?filters%5Bsentiment_snippet%5D=1083807&qs=pros-and-cons#reviews)[ Expensive (3) ](https://www.g2.com/products/logmein-rescue/reviews?filters%5Bsentiment_snippet%5D=1083420&qs=pros-and-cons#reviews)[ Feature Limitations (2) ](https://www.g2.com/products/logmein-rescue/reviews?filters%5Bsentiment_snippet%5D=2267569&qs=pros-and-cons#reviews) Entry-Level Pricing **Employee Self Service Portal and Catalog** No pricing available **LogMeIn Rescue** **Contact Us** ## Employee Self Service Portal and Catalog vs LogMeIn Rescue - Reviewers felt that LogMeIn Rescue meets the needs of their business better than Employee Self Service Portal and Catalog. - When comparing quality of ongoing product support, reviewers felt that Employee Self Service Portal and Catalog is the preferred option. - For feature updates and roadmaps, our reviewers preferred the direction of Employee Self Service Portal and Catalog over LogMeIn Rescue. Pricing Entry-Level Pricing **Employee Self Service Portal and Catalog** Employee Self Service Portal and Catalog No pricing available **LogMeIn Rescue** LogMeIn Rescue Rescue Enterprise Contact Us Advanced remote support with priority VIP service for enterprise teams - Dedicated Technical Support Team - 24/7 Priority Care - White Glove Onboarding [Browse all 2 pricing plans](/products/logmein-rescue/pricing) Free Trial **Employee Self Service Portal and Catalog** Employee Self Service Portal and Catalog No trial information available **LogMeIn Rescue** LogMeIn Rescue Free Trial is available Ratings Meets Requirements 8.3 6 9.3 168 Ease of Use 9.0 7 9.1 167 Ease of Setup Not enough data 9.2 101 Ease of Admin Not enough data 9.0 82 Quality of Support 9.7 5 8.8 150 Has the product been a good partner in doing business? Not enough data 9.0 78 Product Direction (% positive) 10.0 6 8.4 156 Features by Category Help Desk[Hide 74 FeaturesShow 74 Features](javascript:void(0);) Not enough data 8.8 103 Ticket and Case Management Ticket Creation User Experience Not enough data 8.7(won by default) 52 | Verified Ticket Response User Experience Not enough data 8.6(won by default) 50 | Verified Workflow Not enough data 9.0(won by default) 54 | Verified Automated Response Not enough data Feature Not Available Service Level Agreement (SLA) Management Not enough data 9.2(won by default) 42 Attachments/Screencasts Not enough data 9.2(won by default) 59 | Verified Ticket Collaboration Not enough data 9.0(won by default) 47 | Verified Customer/Contact Database Not enough data Feature Not Available Workflow Management Not enough data Not enough data Knowledge Base Management Not enough data Not enough data Ticket Management Not enough data Not enough data Call Center Management Not enough data Not enough data Queue Management Not enough data Not enough data Inbox Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Email Management Not enough data Not enough data Generative AI AI Text Generation Not enough data 8.0(won by default) 11 AI Text Summarization Not enough data 8.6(won by default) 11 Generative AI Not enough data Not enough data Agentic AI - Help Desk Autonomous Task Execution Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Communication Channels Customer Portal Not enough data 8.8(won by default) 55 | Verified Email to Case Not enough data 8.6(won by default) 46 Live Chat Support Not enough data 9.1(won by default) 68 | Verified Social Media Integration Not enough data Feature Not Available Voice Not enough data Feature Not Available Video Chat Not enough data Not enough data Platform Mobile User Support Not enough data 8.6(won by default) 36 | Verified Customization Not enough data 8.9(won by default) 36 | Verified User, Role, and Access Management Not enough data 9.0(won by default) 38 | Verified Third-Party Integrations Not enough data 9.0(won by default) 28 | Verified Reporting Not enough data 8.9(won by default) 54 | Verified Activity Dashboard Not enough data 8.9(won by default) 53 | Verified Mobile Access Not enough data Not enough data Additional Functionality Automated Routing Not enough data Not enough data Chatbot Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Autoresponders Not enough data Not enough data AI Copilot Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data CRM Not enough data Not enough data Gamification Not enough data Not enough data Conversation Intelligence Not enough data Not enough data Customizable Fields Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Key Performance Indicators Not enough data Not enough data Collaboration Tools Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data Voice Recognition Not enough data Not enough data Live Chat Not enough data Not enough data Task Automation Not enough data Not enough data IVR Not enough data Not enough data Language Detection Not enough data Not enough data Multiple Data Sources Not enough data Not enough data Predictive Analytics Not enough data Not enough data API Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Data Security Not enough data Not enough data Interaction Tracking Not enough data Not enough data Prioritization Not enough data Not enough data Secure Data Storage Not enough data Not enough data Macros/Templated Responses Not enough data Not enough data Performance Metrics Not enough data Not enough data Single Sign On Not enough data Not enough data Mobile App Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Email Templates Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Automated Responses Not enough data Not enough data Data Import/Export Not enough data Not enough data Personalization Not enough data Not enough data Workflow Automation Not enough data Not enough data ServiceNow Store Apps[Hide 6 FeaturesShow 6 Features](javascript:void(0);) Not enough data Not enough data ServiceNow Apps ServiceNow Integration Not enough data 9.2(won by default) 6 Value Not enough data 8.3(won by default) 6 Agentic AI - ServiceNow Store Apps Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Proactive Assistance Not enough data Not enough data Remote Support[Hide 57 FeaturesShow 57 Features](javascript:void(0);) Not enough data 8.9 55 Administration Screen Sharing Not enough data 9.7(won by default) 49 File Sharing Not enough data 9.6(won by default) 46 Session Recording Not enough data 9.1(won by default) 42 Unattended Remote Access Not enough data 8.9(won by default) 40 Multi - Session Handling Not enough data 9.2(won by default) 45 Multi-Monitor Support Not enough data 8.9(won by default) 44 Maintenance Remote Reboot Not enough data 9.3(won by default) 44 Remote Printing Not enough data 8.9(won by default) 34 Communication Text Chat Not enough data 9.3(won by default) 45 VoIP Not enough data 8.1(won by default) 32 Video Conference Call Not enough data 8.0(won by default) 34 Screen Annotations Not enough data 8.9(won by default) 40 Security Data Encryption Not enough data 9.3(won by default) 42 Compliance Not enough data 9.0(won by default) 40 Device Support Mobile Device Access Not enough data 8.4(won by default) 41 Multi-Platform Support Not enough data 8.6(won by default) 43 Cross-Platform Not enough data 8.6(won by default) 45 Video Support Not enough data Not enough data Performance Reporting Not enough data 9.0(won by default) 43 Additional Functionality Remote Monitoring & Management Not enough data Not enough data AI Copilot Not enough data Not enough data SSL Security Not enough data Not enough data File Transfer Not enough data Not enough data Two-Factor Authentication Not enough data Not enough data Single Sign On Not enough data Not enough data Compliance Management Not enough data Not enough data Collaboration Tools Not enough data Not enough data Summary Reports Not enough data Not enough data Activity Dashboard Not enough data Not enough data Chat/Messaging Not enough data Not enough data Generative AI Not enough data Not enough data Session Transfer Not enough data Not enough data Remote Update/Installation Not enough data Not enough data Audit Trail Not enough data Not enough data Customizable Branding Not enough data Not enough data Server Monitoring Not enough data Not enough data Real-Time Updates Not enough data Not enough data Troubleshooting Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Workflow Management Not enough data Not enough data Multiple User Accounts Not enough data Not enough data Multi-Channel Communication Not enough data Not enough data CRM Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Activity Tracking Not enough data Not enough data Self Service Portal Not enough data Not enough data API Not enough data Not enough data Support Ticket Management Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Remote Access/Control Not enough data Not enough data User Management Not enough data Not enough data Customizable Reports Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Video Conferencing Not enough data Not enough data Diagnostic Tools Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Co-Browsing[Hide 5 FeaturesShow 5 Features](javascript:void(0);) Not enough data 9.1 8 Administration Access Control Not enough data 9.4(won by default) 8 Web Page Navigation Not enough data 9.0(won by default) 7 Real Time Assistance Not enough data 9.2(won by default) 8 Security Data Security Not enough data 9.5(won by default) 7 Data Masking Not enough data 8.3(won by default) 6 Remote Video Support[Hide 8 FeaturesShow 8 Features](javascript:void(0);) Not enough data Not enough data Remote Support - Remote Video Support Video Control Not enough data Not enough data Live Feed Not enough data Not enough data Video Interaction Not enough data Not enough data Content - Remote Video Support Content Management Not enough data Not enough data Instruction Not enough data Not enough data Platform - Remote Video Support Omni-channel Not enough data Not enough data Self-Service Not enough data Not enough data Usability Not enough data Not enough data Service Desk[Hide 61 FeaturesShow 61 Features](javascript:void(0);) Not enough data 8.7 59 Incident Management Automate Ticket Routing Not enough data 8.7(won by default) 25 Ticket Prioritization Not enough data 8.8(won by default) 26 Ticket Notifications Not enough data 8.5(won by default) 29 Knowledge Base Not enough data 8.3(won by default) 33 Knowledge Base/Ticket Integration Not enough data 8.6(won by default) 28 Real-Time Notifications Not enough data Not enough data Reporting Dashboards Not enough data 8.9(won by default) 40 Time Tracking Not enough data 8.8(won by default) 39 Surveys Not enough data 8.8(won by default) 27 Activity Tracking Not enough data Not enough data Access & Usability Mobile Not enough data 8.5(won by default) 36 Self Service Not enough data 8.9(won by default) 36 Active Directory Not enough data 9.0(won by default) 30 Multi-Channel Access Not enough data 9.1(won by default) 32 Mobile Access Not enough data Not enough data Agentic AI - Service Desk Autonomous Task Execution Not enough data Not enough data Multi-step Planning Not enough data Not enough data Cross-system Integration Not enough data Not enough data Adaptive Learning Not enough data Not enough data Natural Language Interaction Not enough data Not enough data Proactive Assistance Not enough data Not enough data Decision Making Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Additional Functionality Project Management Not enough data Not enough data Procurement Management Not enough data Not enough data CMDB Not enough data Not enough data AI Copilot Not enough data Not enough data Generative AI Not enough data Not enough data IT Risk Management Not enough data Not enough data Service Catalog Not enough data Not enough data Inventory Management Not enough data Not enough data Surveys & Feedback Not enough data Not enough data Chat/Messaging Not enough data Not enough data Change Management Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Task Management Not enough data Not enough data Email Templates Not enough data Not enough data Benchmarking Not enough data Not enough data Localization Automation Not enough data Not enough data Real-Time Reporting Not enough data Not enough data Customer Support Not enough data Not enough data Scheduled/Automated Reports Not enough data Not enough data Alerts/Escalation Not enough data Not enough data Release & Deployment Not enough data Not enough data Email Management Not enough data Not enough data Contract/License Management Not enough data Not enough data Workflow Management Not enough data Not enough data Problem Management Not enough data Not enough data Analytics Not enough data Not enough data Service Level Agreement (SLA) Management Not enough data Not enough data Configuration Management Not enough data Not enough data API Not enough data Not enough data IT Asset Management Not enough data Not enough data Remote Access/Control Not enough data Not enough data Live Chat Not enough data Not enough data Customizable Reports Not enough data Not enough data Incident Management Not enough data Not enough data Asset Lifecycle Management Not enough data Not enough data Support Ticket Management Not enough data Not enough data Customizable Templates Not enough data Not enough data Customizable Branding Not enough data Not enough data Remote Desktop[Hide 61 FeaturesShow 61 Features](javascript:void(0);) Not enough data 9.2 80 Administration Usage Information Not enough data 9.0(won by default) 60 Active Directory Integration Not enough data 8.9(won by default) 49 Diagnostics Not enough data 9.0(won by default) 60 Session Recording Not enough data 9.0(won by default) 56 Session Transfer Not enough data 9.4(won by default) 62 Unattended Access Not enough data 9.3(won by default) 59 File Sharing Not enough data 9.2(won by default) 66 Screen Sharing Not enough data Not enough data File Transfer Not enough data Not enough data Third-Party Integrations Not enough data Not enough data Platform Cross-Platform Access Not enough data 9.4(won by default) 59 Mobile Device Access Not enough data 8.6(won by default) 51 Applications Management Not enough data 9.2(won by default) 53 Remote Access/Control Not enough data 9.4(won by default) 66 Communication Management Not enough data Not enough data Multiple Monitor Access Not enough data Not enough data Security Remote Wipe Not enough data 9.4(won by default) 40 Device Management Not enough data 9.3(won by default) 46 Device Enrollment Not enough data 9.2(won by default) 44 Compliance Management Not enough data Not enough data Remote Monitoring & Management Not enough data Not enough data File Management Not enough data Not enough data Meeting Management Not enough data Not enough data Print Management Not enough data Not enough data User Management Not enough data Not enough data Additional Functionality Role-Based Permissions Not enough data Not enough data Chat/Messaging Not enough data Not enough data Whiteboard Not enough data Not enough data AI Copilot Not enough data Not enough data API Not enough data Not enough data Two-Factor Authentication Not enough data Not enough data Reporting & Statistics Not enough data Not enough data Secure Data Storage Not enough data Not enough data Customizable Branding Not enough data Not enough data Reporting/Analytics Not enough data Not enough data Remote Printing Not enough data Not enough data Server Monitoring Not enough data Not enough data Activity Dashboard Not enough data Not enough data Real-Time Notifications Not enough data Not enough data Desktop Virtualization Not enough data Not enough data Access Controls/Permissions Not enough data Not enough data Real-Time Monitoring Not enough data Not enough data Activity Tracking Not enough data Not enough data Remote Update/Installation Not enough data Not enough data Event Logs Not enough data Not enough data Performance Metrics Not enough data Not enough data Secure Login Not enough data Not enough data Monitoring Not enough data Not enough data Real-Time Data Not enough data Not enough data Uptime Reporting Not enough data Not enough data Live Chat Not enough data Not enough data Generative AI Not enough data Not enough data Collaboration Tools Not enough data Not enough data Authentication Not enough data Not enough data Real-Time Chat Not enough data Not enough data Diagnostics Tools Not enough data Not enough data Summary Reports Not enough data Not enough data Drag & Drop Not enough data Not enough data Multiple User Accounts Not enough data Not enough data Troubleshooting Not enough data Not enough data Real-Time Updates Not enough data Not enough data Reviews Reviewers' Company Size [![Employee Self Service Portal and Catalog](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_f6866bd1fd0929775350736264466a70/employee-self-service-portal-and-catalog.jpg "Employee Self Service Portal and Catalog")](https://www.g2.com/products/employee-self-service-portal-and-catalog/reviews) Employee Self Service Portal and Catalog Small-Business(50 or fewer emp.) 9.1% Mid-Market(51-1000 emp.) 18.2% Enterprise(\> 1000 emp.) 72.7% [![LogMeIn Rescue](https://images.g2crowd.com/uploads/product/hd_favicon/69f8f077573b236ed8d34c97f8e726ac/logmein-rescue.svg "LogMeIn Rescue")](https://www.g2.com/products/logmein-rescue/reviews) LogMeIn Rescue Small-Business(50 or fewer emp.) 34.4% Mid-Market(51-1000 emp.) 41.0% Enterprise(\> 1000 emp.) 24.6% Small-Business (50 or fewer emp.) 9.1% 34.4% Mid-Market (51-1000 emp.) 18.2% 41.0% Enterprise (\> 1000 emp.) 72.7% 24.6% Reviewers' Industry [![Employee Self Service Portal and Catalog](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_f6866bd1fd0929775350736264466a70/employee-self-service-portal-and-catalog.jpg "Employee Self Service Portal and Catalog")](https://www.g2.com/products/employee-self-service-portal-and-catalog/reviews) Employee Self Service Portal and Catalog Telecommunications 9.1% Oil & Energy 9.1% Investment Banking 9.1% Information Technology and Services 9.1% Health, Wellness and Fitness 9.1% Other 54.5% [![LogMeIn Rescue](https://images.g2crowd.com/uploads/product/hd_favicon/69f8f077573b236ed8d34c97f8e726ac/logmein-rescue.svg "LogMeIn Rescue")](https://www.g2.com/products/logmein-rescue/reviews) LogMeIn Rescue Information Technology and Services 22.8% Computer Software 10.4% Computer & Network Security 6.7% Accounting 4.1% Financial Services 3.1% Other 52.8% Alternatives **Employee Self Service Portal and Catalog Alternatives** **LogMeIn Rescue Alternatives** ![TeamViewer](https://images.g2crowd.com/uploads/product/hd_favicon/2d6f572fdd0b0f850dce61e168209cb2/teamviewer.svg "TeamViewer") [ TeamViewer ](/products/teamviewer/reviews) 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