# Ease vs ServiceNow HR Service Delivery Comparison | | Ease | ServiceNow HR Service Delivery | |---|---|---| | **Star Rating** | 4.6 out of 5 | 4.3 out of 5 | | **Total Reviews** | 1,446 | 382 | | **Largest Market Segment** | Small-Business (51.4% of reviews) | Enterprise (69.6% of reviews) | | **Entry Level Price** | Contact Us Per Month | No pricing available | --- ## Top Pros & Cons ### Ease Pros: - Ease of Use (3 reviews) - Simplicity (3 reviews) Cons: - Integration Issues (1 reviews) - Limited Capabilities (1 reviews) ### ServiceNow HR Service Delivery Pros: - Ease of Use (52 reviews) - HR Management (43 reviews) Cons: - Limited Customization (26 reviews) - Expensive (19 reviews) --- ## Ratings Comparison | Rating | Ease | ServiceNow HR Service Delivery | |---|---|---| | **Meets Requirements** | 9.0 (967 reviews) | 8.5 (105 reviews) | | **Ease of Use** | 9.2 (973 reviews) | 8.2 (231 reviews) | | **Ease of Setup** | 8.9 (881 reviews) | 7.7 (137 reviews) | | **Ease of Admin** | 9.1 (923 reviews) | 8.5 (42 reviews) | | **Quality of Support** | 9.0 (880 reviews) | 8.3 (164 reviews) | | **Has the product been a good partner in doing business?** | 9.2 (892 reviews) | 9.1 (43 reviews) | | **Product Direction (% positive)** | 8.6 (857 reviews) | 8.9 (115 reviews) | --- ## Pricing ### Ease #### Entry-Level Pricing Plan: Enterprise Price: Contact Us Per Month Description: Scale your business with our most advanced benefits administration and HR solution. Key Features: - Everything Agency and Pro have + - Custom reports - Single sign-on [Browse all 3 editions](https://www.g2.com/products/employee-navigator-ease/pricing) #### Free Trial No ### ServiceNow HR Service Delivery #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Core HR | Product | Score | Reviews | |---|---|---| | **Ease** | 9.0/10 | 699 | | **ServiceNow HR Service Delivery** | 8.8/10 | 43 | #### Core HR | Feature | Ease | ServiceNow HR Service Delivery | |---|---|---| | **Organization Management** | 8.9 (50 reviews) | 9.3 (16 reviews) | | **Time, Attendance, and PTO** | 8.3 (39 reviews) | 8.2 (14 reviews) | | **Expense Management** | 8.8 (24 reviews) | 8.3 (13 reviews) | | **Salary Structures** | 8.7 (37 reviews) | 7.8 (13 reviews) | | **Compliance** | 9.0 (47 reviews) | 8.8 (15 reviews) | | **Benefits Administration** | 9.6 (72 reviews) | 8.8 (14 reviews) | #### Generative AI | Feature | Ease | ServiceNow HR Service Delivery | |---|---|---| | **AI Text Summarization** | Not enough data | 8.1 (6 reviews) | #### Platform | Feature | Ease | ServiceNow HR Service Delivery | |---|---|---| | **Customization ** | 8.5 (416 reviews) | 8.0 (29 reviews) | | **Integration APIs** | 8.1 (271 reviews) | 8.5 (28 reviews) | | **Internationalization** | Feature Not Available | 8.4 (25 reviews) | | **User, Role, and Access Management** | 8.9 (517 reviews) | 8.8 (26 reviews) | | **Dashboards** | 9.0 (501 reviews) | 8.6 (24 reviews) | ### Benefits Administration | Product | Score | Reviews | |---|---|---| | **Ease** | 8.5/10 | 765 | | **ServiceNow HR Service Delivery** | N/A | N/A | #### Benefits Administration Platform Features | Feature | Ease | ServiceNow HR Service Delivery | |---|---|---| | **Benefits Record Management** | 9.2 (625 reviews) | Not enough data | | **Enrollment Planning** | 9.1 (646 reviews) | Not enough data | | **Third-Party Carrier Integration** | 7.9 (468 reviews) | Not enough data | | **Document Management** | 8.7 (493 reviews) | Not enough data | | **Total Compensation Statements** | 8.4 (342 reviews) | Not enough data | | **Self-Service Portal** | 9.0 (630 reviews) | Not enough data | | **Regulatory Compliance** | 8.7 (425 reviews) | Not enough data | | **Mobile Benefits Access** | 8.5 (387 reviews) | Not enough data | #### Benefits Administration Platform Features | Feature | Ease | ServiceNow HR Service Delivery | |---|---|---| | **Benefits Record Management** | 9.2 (625 reviews) | Not enough data | | **Enrollment Planning** | 9.1 (646 reviews) | Not enough data | | **Third-Party Carrier Integration** | 7.9 (468 reviews) | Not enough data | | **Document Management** | 8.7 (493 reviews) | Not enough data | | **Total Compensation Statements** | 8.4 (342 reviews) | Not enough data | | **Self-Service Portal** | 9.0 (630 reviews) | Not enough data | | **Regulatory Compliance** | 8.7 (425 reviews) | Not enough data | | **Benefits Dashboards** | 9.1 (629 reviews) | Not enough data | | **Mobile Benefits Access** | 8.5 (387 reviews) | Not enough data | | **Integrations / APIs** | 7.9 (324 reviews) | Not enough data | | **Internationalization** | Not enough data | Not enough data | | **Mobility** | 5.0 (5 reviews) | Not enough data | #### Generative AI | Feature | Ease | ServiceNow HR Service Delivery | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | | **AI Image-to-Text** | Not enough data | Not enough data | #### Platform | Feature | Ease | ServiceNow HR Service Delivery | |---|---|---| | **Customization ** | 8.5 (416 reviews) | 8.0 (29 reviews) | | **Integration APIs** | 8.1 (271 reviews) | 8.5 (28 reviews) | | **Internationalization** | Feature Not Available | 8.4 (25 reviews) | | **User, Role, and Access Management** | 8.9 (517 reviews) | 8.8 (26 reviews) | | **Dashboards** | 9.0 (501 reviews) | 8.6 (24 reviews) | ### Relocation Management | Product | Score | Reviews | |---|---|---| | **Ease** | N/A | N/A | | **ServiceNow HR Service Delivery** | N/A | N/A | #### Customization | Feature | Ease | ServiceNow HR Service Delivery | |---|---|---| | **Services ** | Not enough data | Feature Not Available | | **Additional Tools** | Not enough data | Feature Not Available | | **Home Solutions** | Not enough data | Feature Not Available | #### Logistics | Feature | Ease | ServiceNow HR Service Delivery | |---|---|---| | **Dashboard & Reporting** | Not enough data | Feature Not Available | | **Expense Management** | Not enough data | Feature Not Available | | **Budget Tools** | Not enough data | Feature Not Available | | **Expense Calculation** | Not enough data | Feature Not Available | #### Management | Feature | Ease | ServiceNow HR Service Delivery | |---|---|---| | **Relocation Benefits** | Not enough data | Feature Not Available | | **Employee Portal** | Not enough data | Feature Not Available | | **Additional Tools** | Not enough data | Feature Not Available | ### HR Service Delivery | Product | Score | Reviews | |---|---|---| | **Ease** | N/A | N/A | | **ServiceNow HR Service Delivery** | 8.5/10 | 183 | #### Customization | Feature | Ease | ServiceNow HR Service Delivery | |---|---|---| | **Customization** | Not enough data | 8.0 (78 reviews) | | **HR Integrations** | Not enough data | 8.5 (71 reviews) | #### HR Content | Feature | Ease | ServiceNow HR Service Delivery | |---|---|---| | **Knowledge Management** | Not enough data | 9.1 (66 reviews) | | **Content Delivery** | Not enough data | 8.6 (48 reviews) | | **Document Management** | Not enough data | 8.8 (46 reviews) | #### Logistics | Feature | Ease | ServiceNow HR Service Delivery | |---|---|---| | **Security** | Not enough data | 8.7 (54 reviews) | | **Employee Portal** | Not enough data | 9.1 (85 reviews) | | **AI ** | Not enough data | 8.1 (55 reviews) | #### Management | Feature | Ease | ServiceNow HR Service Delivery | |---|---|---| | **Ticketing Platform** | Not enough data | 9.2 (85 reviews) | | **Single Sign-On** | Not enough data | 8.8 (44 reviews) | | **Business Process Management** | Not enough data | 8.5 (48 reviews) | | **Self-Service** | Not enough data | 9.3 (79 reviews) | | **Dashboard & Reporting** | Not enough data | 8.6 (57 reviews) | #### Generative AI | Feature | Ease | ServiceNow HR Service Delivery | |---|---|---| | **AI Text Generation** | Not enough data | 7.0 (24 reviews) | | **AI Text Summarization** | Not enough data | 7.1 (26 reviews) | ### HR Case Management | Product | Score | Reviews | |---|---|---| | **Ease** | N/A | N/A | | **ServiceNow HR Service Delivery** | 9.0/10 | 17 | #### Investigation | Feature | Ease | ServiceNow HR Service Delivery | |---|---|---| | **Separate Workflows** | Not enough data | 9.0 (13 reviews) | | **Anonymity** | Not enough data | 8.7 (13 reviews) | | **Documentation** | Not enough data | 8.9 (14 reviews) | | **Confidentiality** | Not enough data | 9.4 (14 reviews) | #### Access | Feature | Ease | ServiceNow HR Service Delivery | |---|---|---| | **Integration** | Not enough data | Feature Not Available | | **Assignment** | Not enough data | Feature Not Available | | **Collaborative** | Not enough data | 9.6 (14 reviews) | #### Employee Experience | Feature | Ease | ServiceNow HR Service Delivery | |---|---|---| | **Policy** | Not enough data | 9.7 (13 reviews) | | **Multi-channel** | Not enough data | 9.5 (13 reviews) | | **Cross-platform** | Not enough data | 9.4 (13 reviews) | #### Generative AI | Feature | Ease | ServiceNow HR Service Delivery | |---|---|---| | **AI Text Summarization** | Not enough data | 7.0 (9 reviews) | ### Talent Management | Product | Score | Reviews | |---|---|---| | **Ease** | N/A | N/A | | **ServiceNow HR Service Delivery** | N/A | N/A | #### Generative AI | Feature | Ease | ServiceNow HR Service Delivery | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Recruiting | Product | Score | Reviews | |---|---|---| | **Ease** | N/A | N/A | | **ServiceNow HR Service Delivery** | N/A | N/A | #### Generative AI | Feature | Ease | ServiceNow HR Service Delivery | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Talent Acquisition Suites | Product | Score | Reviews | |---|---|---| | **Ease** | N/A | N/A | | **ServiceNow HR Service Delivery** | N/A | N/A | #### Generative AI | Feature | Ease | ServiceNow HR Service Delivery | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | ### Onboarding | Product | Score | Reviews | |---|---|---| | **Ease** | 8.5/10 | 714 | | **ServiceNow HR Service Delivery** | 8.4/10 | 41 | #### Agentic AI - Onboarding | Feature | Ease | ServiceNow HR Service Delivery | |---|---|---| | **Autonomous Task Execution** | Not enough data | 8.1 (8 reviews) | | **Adaptive Learning** | Not enough data | 7.3 (8 reviews) | | **Natural Language Interaction** | Not enough data | 8.1 (8 reviews) | | **Proactive Assistance** | Not enough data | 7.7 (8 reviews) | | **Decision Making** | Not enough data | 8.1 (8 reviews) | #### Platform Content | Feature | Ease | ServiceNow HR Service Delivery | |---|---|---| | **Forms Library** | 8.6 (156 reviews) | 8.9 (14 reviews) | | **E-Forms** | 8.9 (172 reviews) | 8.5 (13 reviews) | | **E-Signature** | 9.2 (183 reviews) | 8.7 (13 reviews) | | **Background Checks** | 7.6 (29 reviews) | 8.2 (12 reviews) | | **Offer Letter Approvals** | 8.5 (43 reviews) | 8.2 (12 reviews) | | **Offer Letter Templates** | 8.1 (46 reviews) | 8.3 (14 reviews) | #### Platform Additional Functionality | Feature | Ease | ServiceNow HR Service Delivery | |---|---|---| | **Self-Service Portal** | 9.0 (167 reviews) | 8.6 (13 reviews) | | **Automated Team Introductions** | 8.5 (61 reviews) | Feature Not Available | | **Compliance Training** | 8.1 (44 reviews) | 8.3 (12 reviews) | | **Automated Onboarding Workflows** | 8.7 (95 reviews) | 8.6 (14 reviews) | | **Onboarding Notifications** | 8.8 (122 reviews) | 8.7 (13 reviews) | #### Platform Data | Feature | Ease | ServiceNow HR Service Delivery | |---|---|---| | **Time-to-Productivity Reporting** | 8.3 (52 reviews) | 8.3 (12 reviews) | | **Onboarding Process Reporting** | 8.7 (89 reviews) | Feature Not Available | | **Visualization** | 8.9 (77 reviews) | 9.2 (12 reviews) | #### Platform | Feature | Ease | ServiceNow HR Service Delivery | |---|---|---| | **Customization ** | 8.5 (416 reviews) | 8.0 (29 reviews) | | **Integration APIs** | 8.1 (271 reviews) | 8.5 (28 reviews) | | **Internationalization** | Feature Not Available | 8.4 (25 reviews) | | **User, Role, and Access Management** | 8.9 (517 reviews) | 8.8 (26 reviews) | | **Dashboards** | 9.0 (501 reviews) | 8.6 (24 reviews) | #### Recruiting and Onboarding | Feature | Ease | ServiceNow HR Service Delivery | |---|---|---| | **Interview Scheduling** | 7.8 (29 reviews) | Feature Not Available | | **Onboarding** | 8.7 (119 reviews) | 9.4 (17 reviews) | --- ## Categories **Shared Categories (2):** [Core HR Software](https://www.g2.com/categories/core-hr), [Onboarding Software](https://www.g2.com/categories/onboarding-software) **Unique to Ease (1):** [Benefits Administration Software](https://www.g2.com/categories/benefits-administration) **Unique to ServiceNow HR Service Delivery (3):** [HR Service Delivery Software](https://www.g2.com/categories/hr-service-delivery), [Relocation Management Software](https://www.g2.com/categories/relocation-management), [HR Case Management Software](https://www.g2.com/categories/hr-case-management) --- ## Reviewer Demographics ### By Company Size | Segment | Ease | ServiceNow HR Service Delivery | |---|---|---| | **Small-Business** | 51.4% | 10.5% | | **Mid-Market** | 46.9% | 19.9% | | **Enterprise** | 1.6% | 69.6% | ### By Industry #### Ease - **Insurance:** 26.1% - **Construction:** 8.2% - **Hospital & Health Care:** 5.5% - **Non-Profit Organization Management:** 4.8% - **Human Resources:** 2.7% - **Information Technology and Services:** 2.5% - **Education Management:** 2.3% - **Financial Services:** 2.2% - **Health, Wellness and Fitness:** 2.1% - **Automotive:** 2.0% - **Other:** 41.7% #### ServiceNow HR Service Delivery - **Information Technology and Services:** 14.5% - **Hospital & Health Care:** 8.2% - **Financial Services:** 7.3% - **Consulting:** 5.5% - **Human Resources:** 4.5% - **Banking:** 4.1% - **Manufacturing:** 4.1% - **Higher Education:** 3.6% - **Computer Software:** 3.2% - **Education Management:** 2.3% - **Other:** 42.7% --- ## Alternatives ### Alternatives to Ease - [Rippling](https://www.g2.com/products/rippling/reviews) — 4.8/5 stars (13149 reviews) - [Gusto](https://www.g2.com/products/gusto/reviews) — 4.6/5 stars (12195 reviews) - [HR Plus](https://www.g2.com/products/trinet-hr-plus/reviews) — 3.9/5 stars (467 reviews) - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) — 4.2/5 stars (4267 reviews) - [Paylocity](https://www.g2.com/products/paylocity/reviews) — 4.4/5 stars (6134 reviews) - [Paychex](https://www.g2.com/products/paychex/reviews) — 4.1/5 stars (1734 reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) — 4.1/5 stars (1698 reviews) - [Paychex Employee Benefits Administration](https://www.g2.com/products/paychex-employee-benefits-administration/reviews) — 4.9/5 stars (83 reviews) - [Paycor](https://www.g2.com/products/paycor/reviews) — 4.0/5 stars (1850 reviews) - [Justworks](https://www.g2.com/products/justworks/reviews) — 4.6/5 stars (1126 reviews) ### Alternatives to ServiceNow HR Service Delivery - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) — 4.1/5 stars (1657 reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) — 4.1/5 stars (1698 reviews) - [Oracle PeopleSoft](https://www.g2.com/products/oracle-peoplesoft/reviews) — 3.8/5 stars (692 reviews) - [ADP Workforce Now](https://www.g2.com/products/adp-workforce-now/reviews) — 4.2/5 stars (4267 reviews) - [Oracle Global Human Resources Cloud](https://www.g2.com/products/oracle-global-human-resources-cloud/reviews) — 3.8/5 stars (88 reviews) - [Paycom](https://www.g2.com/products/paycom/reviews) — 4.5/5 stars (6786 reviews) - [Dayforce](https://www.g2.com/products/dayforce/reviews) — 4.2/5 stars (960 reviews) - [Rippling](https://www.g2.com/products/rippling/reviews) — 4.8/5 stars (13149 reviews) - [UKG Pro](https://www.g2.com/products/ukg-pro/reviews) — 4.3/5 stars (2247 reviews) - [HiBob HRIS](https://www.g2.com/products/hibob-hris/reviews) — 4.5/5 stars (2616 reviews) --- ## Top Discussions ### Ease - Title: [What is ease software?](https://www.g2.com/discussions/what-is-ease-software) — 7 comments > **Top comment:** "What wuestion" - Title: [What does Ease do?](https://www.g2.com/discussions/what-does-ease-do) — 5 comments > **Top comment:** "Ease is a benefit management platform. We use Ease for employees to enroll/waive benefit coverage and pull reports for payroll deductions. I think it does..." - Title: [How long does it take to implement Ease?](https://www.g2.com/discussions/implementation-f4ea9e79-05af-40c1-9a70-025fff4034da) — 3 comments, 1 upvote > **Top comment:** "If you receive use of Ease as a benefit through your insurance broker, they are also the administrator for you. The two times I've worked for employers that..." - Title: [video game developer company](https://www.g2.com/discussions/video-game-developer-company) — 2 comments, 1 upvote > **Top comment:** "Well, it still depends on what type of video game your game will be. Maybe you just chose the wrong video game developers who write completely different..." - Title: [How do you use an ease address?](https://www.g2.com/discussions/how-do-you-use-an-ease-address) — 2 comments > **Top comment:** "I'm not even sure what the question means..." ### ServiceNow HR Service Delivery - Title: [What is ServiceNow HR Service Delivery used for?](https://www.g2.com/discussions/what-is-servicenow-hr-service-delivery-used-for) — 1 comment > **Top comment:** " What Is HR Service Delivery (HRSD)? HRSD on the ServiceNow platform modernizes and streamlines how HR provides services across the organization. It..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/employee-navigator-ease-vs-servicenow-hr-service-delivery)