# Emplifi vs Keyhole Comparison --- ## AI Generated Summary - **G2 reviewers report** that Emplifi excels in overall user satisfaction, boasting a higher G2 Score compared to Keyhole. Users appreciate its comprehensive features, such as the ability to gather all social media content in one place and post directly across platforms, which enhances workflow efficiency. - **Users say** that Emplifi's quality of support stands out, with many highlighting the responsiveness and helpfulness of the support team. This is contrasted by Keyhole, where some users have noted that support could be improved, despite its solid performance in other areas. - **Reviewers mention** that Emplifi offers a robust social media analytics suite, with features that allow for detailed case capturing and benchmarking. This is particularly beneficial for users looking to analyze the impact of their posts effectively, a feature that some users feel is less comprehensive in Keyhole. - **According to verified reviews** , Keyhole shines with its user-friendly interface, making it easy for teams to train staff quickly. Users have praised its clean design and seamless integration, which can be a significant advantage for smaller businesses looking for straightforward solutions. - **Users highlight** that while Emplifi has a broader range of features, Keyhole's strength lies in its hashtag analytics and reporting capabilities. Many users have switched to Keyhole specifically for its effective hashtag tracking, which they find essential for their social media strategies. - **Reviewers note** that both platforms have their strengths, but Emplifi's higher ratings in areas like product direction and overall satisfaction suggest it may be a better long-term partner for businesses looking to grow their social media presence, while Keyhole remains a solid choice for those prioritizing ease of use and specific analytics features. | | Emplifi | Keyhole | |---|---|---| | **Star Rating** | 4.4 out of 5 | 4.3 out of 5 | | **Total Reviews** | 382 | 70 | | **Largest Market Segment** | Mid-Market (44.6% of reviews) | Small-Business (59.7% of reviews) | | **Entry Level Price** | Starting at $1,249.00 Per Month | No pricing available | --- ## Top Pros & Cons ### Emplifi Pros: - Ease of Use (49 reviews) - Social Media Management (48 reviews) Cons: - Missing Features (25 reviews) - Technical Issues (18 reviews) ### Keyhole Pros: - Analytics (1 reviews) - Detailed Information (1 reviews) Cons: - Manual Labor (1 reviews) - Poor Customer Support (1 reviews) --- ## Ratings Comparison | Rating | Emplifi | Keyhole | |---|---|---| | **Meets Requirements** | 8.6 (337 reviews) | 8.5 (58 reviews) | | **Ease of Use** | 8.8 (344 reviews) | 9.0 (59 reviews) | | **Ease of Setup** | 8.6 (214 reviews) | 8.8 (47 reviews) | | **Ease of Admin** | 8.7 (192 reviews) | 8.7 (46 reviews) | | **Quality of Support** | 8.8 (334 reviews) | 8.2 (52 reviews) | | **Has the product been a good partner in doing business?** | 9.1 (192 reviews) | 8.5 (45 reviews) | | **Product Direction (% positive)** | 9.1 (329 reviews) | 7.1 (57 reviews) | --- ## Pricing ### Emplifi #### Entry-Level Pricing Plan: Essential Price: Starting at $1,249.00 Per Month Description: Everything you need to build a strong, professional social media presence fast. Key Features: - Unlimited User Seats & Owned Profiles - Manage all social channels from one intuitive platform. - Publish, engage, and respond with your new AI co-pilot. [Browse all 3 editions](https://www.g2.com/products/emplifi-emplifi/pricing) #### Free Trial No ### Keyhole #### Entry-Level Pricing No pricing available #### Free Trial No information available --- ## Features Comparison By Category ### Help Desk | Product | Score | Reviews | |---|---|---| | **Emplifi** | N/A | N/A | | **Keyhole** | N/A | N/A | #### Ticket and Case Management | Feature | Emplifi | Keyhole | |---|---|---| | **Ticket creation user experience** | Not enough data | Not enough data | | **Ticket response user experience** | Not enough data | Not enough data | | **Workflow** | Not enough data | Not enough data | | **Response Automation** | Not enough data | Not enough data | | **SLA Management** | Not enough data | Not enough data | | **Attachments/Screencasts** | Not enough data | Not enough data | | **Ticket Collaboration** | Not enough data | Not enough data | | **Customer and Contacts Database** | Not enough data | Not enough data | #### Generative AI | Feature | Emplifi | Keyhole | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - Help Desk | Feature | Emplifi | Keyhole | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | #### Communication Channels | Feature | Emplifi | Keyhole | |---|---|---| | **Customer Portal** | Not enough data | Not enough data | | **Email to Case** | Feature Not Available | Not enough data | | **Chat/Live Support** | Not enough data | Not enough data | | **Social Integration** | Not enough data | Not enough data | | **Voice** | Not enough data | Not enough data | #### Platform | Feature | Emplifi | Keyhole | |---|---|---| | **Mobile User Support** | Feature Not Available | Not enough data | | **Customization ** | Not enough data | Not enough data | | **User, Role, and Access Management** | Not enough data | Not enough data | | **Integration** | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | | **Dashboards** | Not enough data | Not enough data | ### Social Media Analytics | Product | Score | Reviews | |---|---|---| | **Emplifi** | 8.1/10 | 166 | | **Keyhole** | 8.4/10 | 31 | #### Social Analytics | Feature | Emplifi | Keyhole | |---|---|---| | **Competitor Analysis** | 8.4 (141 reviews) | 8.0 (17 reviews) | | **Follower Analysis** | 8.2 (142 reviews) | 8.3 (20 reviews) | | **Post Performance** | 8.8 (147 reviews) | 8.8 (23 reviews) | | **Paid Campaign Tracking** | 7.4 (114 reviews) | 7.8 (9 reviews) | | **Attribution** | 7.6 (86 reviews) | Feature Not Available | | **Hashtag Analytics** | 7.7 (65 reviews) | 9.3 (7 reviews) | | **Sentiment Analysis** | 7.7 (76 reviews) | 8.8 (7 reviews) | #### Reports & Dashboards | Feature | Emplifi | Keyhole | |---|---|---| | **Report Customizability** | 8.2 (146 reviews) | Feature Not Available | | **Report Exporting** | 8.5 (148 reviews) | 8.9 (21 reviews) | | **Scalability** | 8.2 (129 reviews) | 8.2 (16 reviews) | | **White Label** | 7.9 (65 reviews) | 8.3 (5 reviews) | #### Agentic AI - Social Media Analytics | Feature | Emplifi | Keyhole | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Social Media Management | Product | Score | Reviews | |---|---|---| | **Emplifi** | 8.1/10 | 136 | | **Keyhole** | N/A | N/A | #### Content & Collaboration | Feature | Emplifi | Keyhole | |---|---|---| | **Content Calendar** | 8.7 (81 reviews) | Not enough data | | **Content Library** | 8.0 (76 reviews) | Not enough data | | **Shared Inbox** | 7.9 (74 reviews) | Not enough data | | **Approval Workflows** | 8.2 (77 reviews) | Not enough data | | **Users and Permissions** | 8.4 (86 reviews) | Not enough data | | **Content Creation** | 7.9 (71 reviews) | Not enough data | #### Social Management | Feature | Emplifi | Keyhole | |---|---|---| | **Social Analytics** | 8.8 (131 reviews) | Not enough data | | **Social Publishing** | 8.8 (120 reviews) | Not enough data | | **Campaign Optimization** | 7.9 (106 reviews) | Not enough data | | **Social Engagement** | 8.5 (119 reviews) | Not enough data | | **Social Ads** | 7.5 (106 reviews) | Not enough data | | **Campaign Planning** | 7.9 (69 reviews) | Not enough data | | **Hashtag Capabilites** | 7.1 (28 reviews) | Not enough data | #### Agentic AI - Social Media Management | Feature | Emplifi | Keyhole | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Experience Management | Product | Score | Reviews | |---|---|---| | **Emplifi** | 8.3/10 | 12 | | **Keyhole** | N/A | N/A | #### Analytics | Feature | Emplifi | Keyhole | |---|---|---| | **Net Promoter Score (NPS)** | 9.0 (10 reviews) | Not enough data | | **Customer Satisfaction (CSAT) Score** | 8.9 (9 reviews) | Not enough data | | **Customer Effort Score (CES)** | 8.1 (6 reviews) | Not enough data | | **Gamification** | Not enough data | Not enough data | #### Customization | Feature | Emplifi | Keyhole | |---|---|---| | **Stakeholder Management** | 8.5 (10 reviews) | Not enough data | | **Multilanguage Support** | 8.1 (6 reviews) | Not enough data | | **Multiple Branding Support** | 8.0 (5 reviews) | Not enough data | | **Vertical-specific Solutions** | 7.7 (5 reviews) | Not enough data | #### Generative AI | Feature | Emplifi | Keyhole | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | #### Agentic AI - Experience Management | Feature | Emplifi | Keyhole | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | ### Review Management | Product | Score | Reviews | |---|---|---| | **Emplifi** | N/A | N/A | | **Keyhole** | N/A | N/A | #### Collection | Feature | Emplifi | Keyhole | |---|---|---| | **Authentication** | Not enough data | Not enough data | | **Review Forms** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Engagement** | Not enough data | Not enough data | | **Community Q&A** | Not enough data | Not enough data | #### Agentic AI - Review Management | Feature | Emplifi | Keyhole | |---|---|---| | **Adaptive Learning** | Feature Not Available | Not enough data | | **Natural Language Interaction** | Feature Not Available | Not enough data | #### Moderation | Feature | Emplifi | Keyhole | |---|---|---| | **Reviewer Validation** | Not enough data | Not enough data | | **Response Types** | Not enough data | Not enough data | | **Legal Agreements** | Not enough data | Not enough data | #### Use Cases | Feature | Emplifi | Keyhole | |---|---|---| | **E-commerce** | Not enough data | Not enough data | | **Retail** | Not enough data | Not enough data | | **Customer Service** | Not enough data | Not enough data | #### Administration | Feature | Emplifi | Keyhole | |---|---|---| | **Incentives** | Not enough data | Not enough data | | **Syndication** | Not enough data | Not enough data | | **Insights** | Not enough data | Not enough data | | **Content** | Not enough data | Not enough data | | **Sampling** | Not enough data | Not enough data | #### Display Options | Feature | Emplifi | Keyhole | |---|---|---| | **Badges** | Not enough data | Not enough data | | **Widgets** | Not enough data | Not enough data | | **Integration & APIs** | Not enough data | Not enough data | | **Marketing** | Not enough data | Not enough data | #### Generative AI | Feature | Emplifi | Keyhole | |---|---|---| | **AI Text Generation** | Feature Not Available | Not enough data | ### Conversational Support | Product | Score | Reviews | |---|---|---| | **Emplifi** | N/A | N/A | | **Keyhole** | N/A | N/A | #### Conversational Platform | Feature | Emplifi | Keyhole | |---|---|---| | **Personalization** | Not enough data | Not enough data | | **Omnichannel** | Not enough data | Not enough data | | **Contextual Engagement** | Not enough data | Not enough data | | **Proactive Engagement** | Not enough data | Not enough data | #### Support Automation | Feature | Emplifi | Keyhole | |---|---|---| | **Intelligent Routing** | Not enough data | Not enough data | | **Seamless Escalation** | Not enough data | Not enough data | | **Transcripts** | Not enough data | Not enough data | | **Self-Serve Support** | Not enough data | Not enough data | #### Generative AI | Feature | Emplifi | Keyhole | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | ### Social Media Listening Tools | Product | Score | Reviews | |---|---|---| | **Emplifi** | 8.2/10 | 101 | | **Keyhole** | 8.7/10 | 37 | #### Monitoring & Listening | Feature | Emplifi | Keyhole | |---|---|---| | **Social Measurement** | 8.8 (83 reviews) | 8.3 (33 reviews) | | **Influencer Identification** | 7.1 (62 reviews) | 8.3 (26 reviews) | | **Brand Monitoring** | 8.3 (47 reviews) | 9.3 (5 reviews) | | **Keyword Tracking** | 8.1 (40 reviews) | 9.7 (5 reviews) | | **Trend Analysis** | 8.0 (43 reviews) | Not enough data | | **Competitor Analysis** | 8.6 (45 reviews) | 9.3 (5 reviews) | #### Agentic AI - Social Media Listening Tools | Feature | Emplifi | Keyhole | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | #### Data Management & Analysis | Feature | Emplifi | Keyhole | |---|---|---| | **Sentiment Analysis** | 8.0 (72 reviews) | 7.9 (25 reviews) | | **Social Reporting** | 8.6 (90 reviews) | 8.3 (32 reviews) | | **Alerts and Notifications** | 7.7 (44 reviews) | Not enough data | | **Advanced Data Filtering** | 8.6 (46 reviews) | Not enough data | ### Social Commerce Platforms | Product | Score | Reviews | |---|---|---| | **Emplifi** | N/A | N/A | | **Keyhole** | N/A | N/A | #### Content | Feature | Emplifi | Keyhole | |---|---|---| | **Types** | Not enough data | Not enough data | | **Migration** | Not enough data | Not enough data | | **Publishing** | Not enough data | Not enough data | | **UGC** | Not enough data | Not enough data | #### Engagement | Feature | Emplifi | Keyhole | |---|---|---| | **Live Streaming** | Not enough data | Not enough data | | **Omnichannel** | Not enough data | Not enough data | | **Personalization** | Not enough data | Not enough data | | **Conversational Commerce** | Not enough data | Not enough data | | **Moderation** | Not enough data | Not enough data | #### Social Shopping | Feature | Emplifi | Keyhole | |---|---|---| | **Promotions** | Not enough data | Not enough data | | **Shoppable Media** | Not enough data | Not enough data | | **AR/VR** | Not enough data | Not enough data | | **Social Store** | Not enough data | Not enough data | #### Analytics | Feature | Emplifi | Keyhole | |---|---|---| | **Product Insights** | Not enough data | Not enough data | | **Social Listening** | Not enough data | Not enough data | | **Campaigns** | Not enough data | Not enough data | ### Live Commerce | Product | Score | Reviews | |---|---|---| | **Emplifi** | N/A | N/A | | **Keyhole** | N/A | N/A | #### Engagement | Feature | Emplifi | Keyhole | |---|---|---| | **Live streaming** | Not enough data | Not enough data | | **Live chat discussions** | Not enough data | Not enough data | | **Social media** | Feature Not Available | Not enough data | | **One-to-one call scheduling** | Not enough data | Not enough data | | **Omnichannel livestreaming ** | Not enough data | Not enough data | | **Stream sharing** | Feature Not Available | Not enough data | | **Product demonstrations** | Not enough data | Not enough data | #### Integration | Feature | Emplifi | Keyhole | |---|---|---| | **Shopping cart** | Not enough data | Not enough data | | **Social media** | Not enough data | Not enough data | | **Video analytics tools** | Not enough data | Not enough data | | **Campaign management tool** | Not enough data | Not enough data | | **CRM & Data Platform Integration** | Not enough data | Not enough data | | **Smartphone and DSLR ** | Not enough data | Not enough data | | **API** | Not enough data | Not enough data | #### Live selling | Feature | Emplifi | Keyhole | |---|---|---| | **Social media** | Not enough data | Not enough data | | **Marketplaces** | Not enough data | Not enough data | | **Lead capturing and distribution** | Not enough data | Not enough data | | **E-commerce platform** | Not enough data | Not enough data | #### Analytics | Feature | Emplifi | Keyhole | |---|---|---| | **Data Capture** | Not enough data | Not enough data | | **Reporting** | Not enough data | Not enough data | | **Campaign performance** | Not enough data | Not enough data | | **Product Insights** | Not enough data | Not enough data | #### Generative AI | Feature | Emplifi | Keyhole | |---|---|---| | **AI Text-to-3D** | Not enough data | Not enough data | ### User-Generated Content | Product | Score | Reviews | |---|---|---| | **Emplifi** | 7.7/10 | 14 | | **Keyhole** | N/A | N/A | #### Visual UGC | Feature | Emplifi | Keyhole | |---|---|---| | **Campaign Customization** | 7.2 (10 reviews) | Not enough data | | **Widget Customization** | 8.3 (12 reviews) | Not enough data | | **Widget** | 7.6 (12 reviews) | Not enough data | | **Media Library** | 8.0 (10 reviews) | Not enough data | #### Integrations | Feature | Emplifi | Keyhole | |---|---|---| | **Social Media** | 8.6 (13 reviews) | Not enough data | | **Content Creation** | 7.2 (12 reviews) | Not enough data | | **Marketing Automation** | 8.2 (12 reviews) | Not enough data | | **Rights Management** | 7.3 (10 reviews) | Not enough data | #### Support | Feature | Emplifi | Keyhole | |---|---|---| | **Onboarding** | 8.3 (11 reviews) | Not enough data | | **24/7 Client Support** | 7.4 (11 reviews) | Not enough data | #### Performance | Feature | Emplifi | Keyhole | |---|---|---| | **UGC Analytics** | 7.4 (9 reviews) | Not enough data | | **Lazy-Loading** | 7.4 (9 reviews) | Not enough data | ### Influencer Marketing Platforms | Product | Score | Reviews | |---|---|---| | **Emplifi** | 8.4/10 | 20 | | **Keyhole** | 8.3/10 | 14 | #### Influencer Marketing | Feature | Emplifi | Keyhole | |---|---|---| | **Influencer Recruitment** | 8.1 (16 reviews) ✓ Verified | Not enough data | | **Influencer Scoring** | 8.2 (17 reviews) ✓ Verified | 8.3 (6 reviews) ✓ Verified | | **Audience Analysis** | 8.5 (17 reviews) ✓ Verified | 8.3 (8 reviews) ✓ Verified | | **Influencer Segmentation** | 8.1 (17 reviews) ✓ Verified | Not enough data | | **Influencer Collaboration** | 8.3 (15 reviews) ✓ Verified | Not enough data | | **User-Generated Content (UGC) Management** | 8.3 (15 reviews) ✓ Verified | Not enough data | | **Content Approval** | 8.7 (17 reviews) ✓ Verified | Not enough data | | **Campaign Analytics** | 8.2 (16 reviews) ✓ Verified | 7.7 (8 reviews) ✓ Verified | | **Reporting and Dashboards** | 8.6 (17 reviews) ✓ Verified | 8.8 (8 reviews) ✓ Verified | | **Data Importing and Exporting Tools** | 8.2 (17 reviews) ✓ Verified | 8.6 (7 reviews) ✓ Verified | | **Influencer Whitelisting** | Feature Not Available | Not enough data | | **Social Commerce** | 8.5 (8 reviews) | Feature Not Available | | **E-Commerce Integration** | 9.0 (8 reviews) | Feature Not Available | #### Agentic AI - Influencer Marketing Platforms | Feature | Emplifi | Keyhole | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Live Chat | Product | Score | Reviews | |---|---|---| | **Emplifi** | N/A | N/A | | **Keyhole** | N/A | N/A | #### Generative AI | Feature | Emplifi | Keyhole | |---|---|---| | **AI Text Generation** | Feature Not Available | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | | **AI Text-to-Speech** | Not enough data | Not enough data | #### Communication | Feature | Emplifi | Keyhole | |---|---|---| | **Pop-up Chat** | Not enough data | Not enough data | | **Notifications** | Not enough data | Not enough data | | **Targeted Emails** | Not enough data | Not enough data | | **In-App Messaging** | Feature Not Available | Not enough data | | **Co-Browsing** | Not enough data | Not enough data | #### Internal Use | Feature | Emplifi | Keyhole | |---|---|---| | **Customization ** | Not enough data | Not enough data | | **Conversation Archiving** | Not enough data | Not enough data | | **Lead Development** | Not enough data | Not enough data | | **Knowledge Base** | Not enough data | Not enough data | | **Team Inbox ** | Not enough data | Not enough data | | **Customer Profiles** | Not enough data | Not enough data | ### Customer Self-Service | Product | Score | Reviews | |---|---|---| | **Emplifi** | N/A | N/A | | **Keyhole** | N/A | N/A | #### Generative AI | Feature | Emplifi | Keyhole | |---|---|---| | **AI Text Summarization** | Not enough data | Not enough data | #### Self-Service Experience | Feature | Emplifi | Keyhole | |---|---|---| | **Knowledge Base** | Not enough data | Not enough data | | **Searchable Articles** | Not enough data | Not enough data | | **Community Forums** | Not enough data | Not enough data | | **Mobile Optimization** | Feature Not Available | Not enough data | | **Personalization** | Not enough data | Not enough data | #### Self-Service Platform | Feature | Emplifi | Keyhole | |---|---|---| | **Branding** | Not enough data | Not enough data | | **Automation** | Not enough data | Not enough data | | **Artificial Intelligence** | Not enough data | Not enough data | | **Integrations** | Not enough data | Not enough data | #### Agentic AI - Customer Self-Service | Feature | Emplifi | Keyhole | |---|---|---| | **Autonomous Task Execution** | Not enough data | Not enough data | | **Multi-step Planning** | Not enough data | Not enough data | | **Cross-system Integration** | Not enough data | Not enough data | | **Adaptive Learning** | Not enough data | Not enough data | | **Natural Language Interaction** | Not enough data | Not enough data | | **Proactive Assistance** | Not enough data | Not enough data | | **Decision Making** | Not enough data | Not enough data | ### Digital Customer Service Platforms | Product | Score | Reviews | |---|---|---| | **Emplifi** | N/A | N/A | | **Keyhole** | N/A | N/A | #### Generative AI | Feature | Emplifi | Keyhole | |---|---|---| | **AI Text Generation** | Not enough data | Not enough data | | **AI Text Summarization** | Not enough data | Not enough data | --- ## Categories **Shared Categories (3):** [Influencer Marketing Platforms](https://www.g2.com/categories/influencer-marketing-platforms), [Social Media Analytics Software](https://www.g2.com/categories/social-media-analytics), [Social Media Listening Tools](https://www.g2.com/categories/social-media-listening-tools) **Unique to Emplifi (12):** [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms), [Social Media Management Tools](https://www.g2.com/categories/social-media-mgmt), [Social Media Suites](https://www.g2.com/categories/social-media-suites), [User-Generated Content Platforms](https://www.g2.com/categories/user-generated-content-platforms), [Review Management Software](https://www.g2.com/categories/review-management-software), [Social Commerce Platforms](https://www.g2.com/categories/social-commerce-platforms), [Live Commerce Software](https://www.g2.com/categories/live-commerce), [Conversational Support Software](https://www.g2.com/categories/conversational-support), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Experience Management Software](https://www.g2.com/categories/experience-management), [Help Desk Software](https://www.g2.com/categories/help-desk), [Live Chat Software](https://www.g2.com/categories/live-chat) --- ## Reviewer Demographics ### By Company Size | Segment | Emplifi | Keyhole | |---|---|---| | **Small-Business** | 24.1% | 59.7% | | **Mid-Market** | 44.6% | 20.9% | | **Enterprise** | 31.4% | 19.4% | ### By Industry #### Emplifi - **Marketing and Advertising:** 19.6% - **Retail:** 14.2% - **Food & Beverages:** 4.8% - **Automotive:** 4.6% - **Consumer Goods:** 4.0% - **Public Relations and Communications:** 2.4% - **Apparel & Fashion:** 2.2% - **Internet:** 2.2% - **Leisure, Travel & Tourism:** 2.2% - **Health, Wellness and Fitness:** 2.2% - **Other:** 41.7% #### Keyhole - **Marketing and Advertising:** 29.9% - **Entertainment:** 10.4% - **Non-Profit Organization Management:** 10.4% - **Public Relations and Communications:** 7.5% - **Media Production:** 4.5% - **Food & Beverages:** 4.5% - **Internet:** 3.0% - **Higher Education:** 3.0% - **Health, Wellness and Fitness:** 3.0% - **Government Administration:** 3.0% - **Other:** 20.9% --- ## Alternatives ### Alternatives to Emplifi - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) — 4.1/5 stars (1214 reviews) - [Meltwater](https://www.g2.com/products/meltwater/reviews) — 4.1/5 stars (2657 reviews) - [Hootsuite](https://www.g2.com/products/hootsuite/reviews) — 4.3/5 stars (7331 reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) — 4.4/5 stars (6499 reviews) - [Brandwatch Social Media Management](https://www.g2.com/products/brandwatch-social-media-management/reviews) — 4.0/5 stars (983 reviews) - [Agorapulse](https://www.g2.com/products/agorapulse/reviews) — 4.5/5 stars (973 reviews) - [Zoho Social](https://www.g2.com/products/zoho-social/reviews) — 4.6/5 stars (2935 reviews) - [Sendible](https://www.g2.com/products/sendible/reviews) — 4.5/5 stars (905 reviews) - [Brandwatch Consumer Intelligence](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) — 4.4/5 stars (728 reviews) - [Dash Social](https://www.g2.com/products/dash-social/reviews) — 4.7/5 stars (410 reviews) ### Alternatives to Keyhole - [Hootsuite](https://www.g2.com/products/hootsuite/reviews) — 4.3/5 stars (7331 reviews) - [Sprout Social](https://www.g2.com/products/sprout-social/reviews) — 4.4/5 stars (6499 reviews) - [Brand24](https://www.g2.com/products/brand24/reviews) — 4.6/5 stars (350 reviews) - [Brandwatch Consumer Intelligence](https://www.g2.com/products/brandwatch-consumer-intelligence/reviews) — 4.4/5 stars (728 reviews) - [Meltwater](https://www.g2.com/products/meltwater/reviews) — 4.1/5 stars (2657 reviews) - [Mention](https://www.g2.com/products/mention/reviews) — 4.3/5 stars (442 reviews) - [Agorapulse](https://www.g2.com/products/agorapulse/reviews) — 4.5/5 stars (973 reviews) - [Talkwalker by Hootsuite](https://www.g2.com/products/talkwalker-by-hootsuite/reviews) — 4.3/5 stars (137 reviews) - [Sprinklr Social](https://www.g2.com/products/sprinklr-social/reviews) — 4.1/5 stars (1214 reviews) - [Zoho Social](https://www.g2.com/products/zoho-social/reviews) — 4.6/5 stars (2935 reviews) --- ## Top Discussions ### Emplifi - Title: [is it possible to compare the performance and combine the result cross platform and brand ?](https://www.g2.com/discussions/is-it-possible-to-compare-the-performance-and-combine-the-result-cross-platform-and-brand) — 3 comments, 2 upvotes > **Top comment:** " 1 . Yes, this can be done with Socialbakers' Dashboard widgets, plus export. 2. Yes, this can be done with Socialbakers' Dashboard widgets, plus..." - Title: [What is socialbakers?](https://www.g2.com/discussions/what-is-socialbakers) — 1 comment > **Top comment:** "The old Emplifi name" - Title: [What mobile app support is available?](https://www.g2.com/discussions/mobile-apps) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "TurnTo provides SDKs for iOS and Android (Java) development. In addition, TurnTo supports SMS and push notification services for customers looking to notify..." - Title: [Which ecommerce platforms does TurnTo support?](https://www.g2.com/discussions/commerce-platforms) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "TurnTo has plugins for Demandware, Magento, SAP Hybris, and NetSuite. Retailers on other platforms can integrate TurnTo with a few JavaScript code snippets..." - Title: [How much does it cost to use the TurnTo Suite?](https://www.g2.com/discussions/pricing-ca19d615-6428-424e-93f0-a7b3a6986389) — 1 comment, 1 upvote *(includes official response)* > **Top comment:** "Our pricing is very competitive and is based on which products you want to use and some inputs about your store. Fill out an inquiry form to find out what..." ### Keyhole - Title: [Speed of hashtag monitoring?](https://www.g2.com/discussions/speed-of-hashtag-monitoring) — 1 comment, 1 upvote > **Top comment:** "In few second for a refresh. Keyhole is abble to monitore quickly hasthag. But it's important to know exactly that you want monirore to build the right..." --- **Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/emplifi-emplifi-vs-keyhole)