# Best Experience Management Software - Page 3 *By [Jeffrey Lin](https://research.g2.com/insights/author/jeffrey-lin)* Experience management software consolidates feedback from a specific, target audience and delivers actionable insights and follow-up steps to close the loop. Experience management solutions build on the features provided by [survey software](https://www.g2.com/categories/survey) and [enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management) by adding functionality that enables businesses to plan and take informed actions based on received feedback. Specifically, these tools deploy analytics dashboards for feedback data that is viewable by stakeholders across an organization. Some products will also provide gamification features or agent-based scoring metrics to incentivize employees to leverage insights offered by the platform. Experience management solutions can be leveraged for different use cases across a business, including customer experience (CX), B2B account experience, product experience, and market research. Though most offerings specialize in only one use case, some products will target multiple groups of respondents and allow businesses to segment their audiences. Products that specialize in CX collect customer feedback and deploy insights to frontline employees who can execute closed-loop actions based on that feedback. Products designed for B2B account experience collect client feedback and deliver insights to sales or customer success teams. Product experience solutions help product management teams collect and analyze feedback about their customers’ experiences with a product. Finally, market research solutions provide special features like research panels to enable businesses to survey their target audience. Experience management software offers the survey development and implementation features provided by survey products and the business-focused analytics features provided by enterprise feedback management solutions. Experience management tools differ from survey and enterprise feedback management tools because they offer additional features that allow for closed-loop actions to follow up on feedback. Based on the stacking nature of these groups of products, the Experience Management, Enterprise Feedback Management, and Survey categories are mutually exclusive to provide clarity to the exact feature sets provided by each type of software solution. To qualify for inclusion in the Experience Management category, a product must: - Provide all the features of an enterprise feedback management solution - Connect with other repositories of data - Analyze and segment experience data across all points in the customer journey - Deliver relevant, real-time insights from feedback to relevant stakeholders - Provide multidirectional communication channels to allow stakeholders to respond to feedback or share it with leadership - Facilitate closed-loop action items based on respondent sentiment ## Top Experience Management Software at a Glance | # | Product | Rating | Best For | What Users Say | |---|---------|--------|----------|----------------| | 1 | [Birdeye](https://www.g2.com/products/birdeye/reviews) | 4.7/5.0 (4,026 reviews) | Multi-location reputation and review automation | "[Fantastic Client Satisfaction Management Program!](https://www.g2.com/survey_responses/birdeye-review-10182435)" | | 2 | [Reputation](https://www.g2.com/products/reputation/reviews) | 4.5/5.0 (2,405 reviews) | Centralized multi-location review and sentiment intelligence | "[Visually pleasing & streamlined process. No complaints](https://www.g2.com/survey_responses/reputation-review-9899978)" | | 3 | [QuestionPro](https://www.g2.com/products/questionpro/reviews) | 4.5/5.0 (1,134 reviews) | Multi-stakeholder feedback collection with branching analytics | "[User-Friendly Surveys with AI Templates, Branching Logic, and Powerful Analytics](https://www.g2.com/survey_responses/questionpro-review-12925750)" | | 4 | [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) | 4.4/5.0 (2,913 reviews) | End-to-end survey research with integrated analytics | "[Structured Feedback Insights with an Intuitive Survey Builder](https://www.g2.com/survey_responses/qualtrics-market-research-review-12999170)" | | 5 | [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) | 4.6/5.0 (492 reviews) | Multi-location verbatim-to-action with closed-loop NPS | "[It is a great experience using resonate!](https://www.g2.com/survey_responses/resonate-cx-review-10777418)" | | 6 | [Medallia Customer Experience](https://www.g2.com/products/medallia-customer-experience/reviews) | 4.5/5.0 (207 reviews) | Cross-touchpoint VOC with closed-loop text analytics | "[Powerful Customer Insights with Real-Time Actionability](https://www.g2.com/survey_responses/medallia-customer-experience-review-12952963)" | | 7 | [Dynamics 365 Customer Voice](https://www.g2.com/products/dynamics-365-customer-voice/reviews) | 4.5/5.0 (17 reviews) | Microsoft-native triggered surveys with Power Automate workflows | "[Effortless Draft Creation, As Intuitive As Canva](https://www.g2.com/survey_responses/dynamics-365-customer-voice-review-12191599)" | | 8 | [Experience.com](https://www.g2.com/products/experience-com/reviews) | 4.8/5.0 (385 reviews) | Automated post-closing review collection and syndication | "[Effortless Review Management, Seamless Integration](https://www.g2.com/survey_responses/experience-com-review-9917130)" | | 9 | [AskNicely](https://www.g2.com/products/asknicely/reviews) | 4.7/5.0 (1,029 reviews) | Automated closed-loop NPS surveying with CRM triggers | "[Very user-friendly and gets the job done!](https://www.g2.com/survey_responses/asknicely-review-7865358)" | | 10 | [ChurnZero](https://www.g2.com/products/churnzero/reviews) | 4.7/5.0 (1,591 reviews) | — | "[Great tool to support our growing CS team](https://www.g2.com/survey_responses/churnzero-review-12781849)" | ## G2 Grid® for Experience Management Software ![G2 Grid® for Experience Management Software plotting products by satisfaction and market presence](https://www.g2.com/categories/experience-management/grids.png?focus%5B%5D=19432&focus%5B%5D=4177&focus%5B%5D=15217&focus%5B%5D=482&focus%5B%5D=62085&focus%5B%5D=421&focus%5B%5D=130477&focus%5B%5D=84697) Highlighted products: Birdeye, Reputation, QuestionPro, Qualtrics Market Research, Resonate CX, Medallia Customer Experience, Dynamics 365 Customer Voice, and Experience.com. Underlying data: [Grid® JSON](https://www.g2.com/categories/experience-management/grids.json?focus%5B%5D=birdeye&focus%5B%5D=reputation&focus%5B%5D=questionpro&focus%5B%5D=qualtrics-market-research&focus%5B%5D=resonate-cx&focus%5B%5D=medallia-customer-experience&focus%5B%5D=dynamics-365-customer-voice&focus%5B%5D=experience-com) ## How Many Experience Management Software Products Does G2 Track? **Total Products under this Category:** 129 ### Category Stats (Jul 2026) - **Average Rating**: 4.52/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: ReputationStacker (+0.53%) - Among all products in this category, ReputationStacker recorded the largest rating increase compared to last month *Last updated: July 14, 2026* ## How Does G2 Rank Experience Management Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 25,400+ Authentic Reviews - 129+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Experience Management Software Is Best for Your Use Case? - **Leader:** [Birdeye](https://www.g2.com/products/birdeye/reviews) - **Highest Performer:** [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) - **Easiest to Use:** [ReputationStacker](https://www.g2.com/products/reputationstacker/reviews) - **Top Trending:** [Resonate CX](https://www.g2.com/products/resonate-cx/reviews) - **Best Free Software:** [Qualtrics Market Research](https://www.g2.com/products/qualtrics-market-research/reviews) --- **Sponsored** ### HeyMarvin HeyMarvin is the #1 AI-native customer insights platform. Teams use HeyMarvin to turn scattered customer knowledge into shared understanding the whole company can act on. Most companies are sitting on years of valuable user research, brand studies, market data, and customer feedback buried in folders, decks, and disconnected tools. HeyMarvin turns all of it into a searchable, intelligent knowledge repository that grows smarter over time. With 30+ native integrations continuously pulling in data, anyone across the organization can search, ask questions, and get cited answers instantly. Need to run research? HeyMarvin lets small teams deliver like a team 10 times their size. Run hundreds of AI-moderated interviews simultaneously, capture live conversations with automatic transcription, and analyze thousands of data points without losing the nuance that makes qualitative research worth doing. Every answer cites back to real customer data, and researchers stay in control of every interpretation. When insights are ready, they surface in the tools where teams already work: Slack, Figma, Salesforce, and more. Share video clips, highlight reels, and direct customer quotes so every decision is grounded in real customer voices. Research stops living in decks and starts building the kind of customer empathy that shapes better products, sharper messaging, and smarter strategy. Enterprise-ready from day one. HeyMarvin is SOC 2 Type II, HIPAA, GDPR, and ISO 27001 certified, with automatic PII redaction, face blur, and role-based access controls built for regulated industries. Trusted by teams at Microsoft, Included Health, Best Buy, and NRG Energy, and backed by leading AI investors including Sam Altman and Fuel Capital. Ready to put your customer knowledge to work? Learn more at HeyMarvin.com. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=2378&secure%5Bchosen_at%5D=2026-07-14T16%3A52%3A03Z&secure%5Bdisplayable_resource_id%5D=1379&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=neighbor_category&secure%5Bplacement_resource_ids%5D%5B%5D=1379&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1177329&secure%5Bresource_id%5D=2378&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fexperience-management&secure%5Btoken%5D=bce0bb6e815cf3297b390a52ceccd6b1b20a3c9a28cd5bbfcd9308cd3d4db58d&secure%5Burl%5D=https%3A%2F%2Fheymarvin.com%2Flp%2Fmarvin-brand%3Futm_source%3Dg2%26utm_medium%3Dppc%26utm_campaign%3Dg2-clilcks&secure%5Burl_type%5D=book_demo) --- ## What Are the Top-Rated Experience Management Software Products in 2026? ### 1. [Decode](https://www.g2.com/products/entropik-decode/reviews) Decode is an integrated Human Insights AI Platform that replaces fragmented research stacks with a single, comprehensive solution. By unifying consumer research, user experience testing, predictive creative analytics, and insights management with Emotion AI, Behavior AI and Generative AI, Decode delivers faster, more actionable insights across the entire customer journey. Complete Research Suite: - Consumer Insights: AI-powered surveys, qualitative research, diary studies, shopper behavior analysis, and social media research that decode emotions and predict behaviors. - User Experience Research: Remote user testing, journey mapping, wireframe validation, prototype testing, and live website optimization. - Predictive Creative Analytics: Real-time eye-gaze tracking, attention measurement, and creative optimization powered by advanced Neuro AI. - Insights Intelligence Hub: Centralized AI Copilot that automatically analyzes calls, meetings, documents, and research data to surface connected insights across all touchpoints. **Average Rating:** 4.5/5.0 **Total Reviews:** 46 **How Do G2 Users Rate Decode?** - **Has the product been a good partner in doing business?:** 8.3/10 (Category avg: 9.1/10) **Who Is the Company Behind Decode?** - **Seller:** [Entropik Technologies](https://www.g2.com/sellers/entropik-technologies) - **Year Founded:** 2016 - **HQ Location:** Bengaluru, IN - **Twitter:** @entropik_io (583 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/entropiktech/about/ (94 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 45% Enterprise, 41% Mid-Market #### What Are Decode's Pros and Cons? **Pros:** - Ease of Use (12 reviews) - Integrations (6 reviews) - Features (5 reviews) - Insights (5 reviews) - Analytics (4 reviews) **Cons:** - Complexity (4 reviews) - Dashboard Issues (3 reviews) - Learning Curve (3 reviews) - Not User-Friendly (3 reviews) - Steep Learning Curve (3 reviews) ### What Do G2 Reviewers Say About Decode? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Decode, enabling effortless navigation and seamless integration into their workflow. - Users praise Decode for its **seamless integrations** , enhancing workflow and enabling in-depth consumer insights effortlessly. - Users love Decode for its **intuitive interface and useful features** , which greatly enhance productivity and streamline workflows. - Users find the **Decode Copilot** invaluable for efficiently extracting insights and analyzing consumer behavior using advanced technologies. - Users commend the **advanced analytics capabilities** of Decode that enhance strategic planning and customer experience research. **Cons:** - Users note a **steep learning curve** with Decode, which can make initial setup and mastery challenging. - Users find the **dashboard issues** frustrating, as it complicates data analysis and detracts from user experience. - Users find the **learning curve steep** initially, necessitating better tutorials for fully leveraging the platform's capabilities. - Users find the **user interface not user-friendly** , making it challenging to locate necessary tools and reports quickly. - Users find the **steep learning curve** challenging initially, requiring more tutorials to master Decode's advanced features. #### What Are Recent G2 Reviews of Decode? **"[User-friendly and Reliable](https://www.g2.com/survey_responses/decode-review-10045909)"** **Rating:** 4.5/5.0 stars *— Verified User in Writing and Editing* [Read full review](https://www.g2.com/survey_responses/decode-review-10045909) --- **"[Exceptional Tool for User Research](https://www.g2.com/survey_responses/decode-review-10038249)"** **Rating:** 5.0/5.0 stars *— Pavan K.* [Read full review](https://www.g2.com/survey_responses/decode-review-10038249) --- ### 2. [ProdCamp](https://www.g2.com/products/prodcamp/reviews) ProdCamp is a user feedback management platform that helps businesses to collect and analyze feedback from their users. 1. Collect feedback from multiple channels (Intercom, email forward, public roadmap, embeddable feedback widget, Google Chrome extension) 2. Analyze and prioritize what to build next based on the number of votes and $ data from Salesforce 3. Push to Jira or Gitlab 4. Close the feedback loop **Average Rating:** 4.8/5.0 **Total Reviews:** 16 **How Do G2 Users Rate ProdCamp?** - **Has the product been a good partner in doing business?:** 9.7/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 10.0/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 10.0/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind ProdCamp?** - **Seller:** [ProdCamp](https://www.g2.com/sellers/prodcamp) - **Year Founded:** 2021 - **HQ Location:** Remote, CY - **LinkedIn® Page:** https://www.linkedin.com/company/prodcamp/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 94% Small-Business, 6% Enterprise #### What Are Recent G2 Reviews of ProdCamp? **"[Put customers at the heart of our continuous improvement approach](https://www.g2.com/survey_responses/prodcamp-review-8129594)"** **Rating:** 5.0/5.0 stars *— Chloé T.* [Read full review](https://www.g2.com/survey_responses/prodcamp-review-8129594) --- **"[Exactly what my SAAS product's been needing!](https://www.g2.com/survey_responses/prodcamp-review-10040225)"** **Rating:** 5.0/5.0 stars *— Alexander S.* [Read full review](https://www.g2.com/survey_responses/prodcamp-review-10040225) --- ### 3. [Eyerys](https://www.g2.com/products/smoke-ci-eyerys/reviews) SmokeCI's VOC software, Eyerys, is a premium customer feedback solution for contact centres, and end-to-end customer experience programmes. We work with executives, managers and leaders to craft improved customer experience and measure objective performance across teams and departments. **Average Rating:** 4.8/5.0 **Total Reviews:** 23 **How Do G2 Users Rate Eyerys?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 9.4/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 9.5/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Eyerys?** - **Seller:** [Smoke CI](https://www.g2.com/sellers/smoke-ci) - **Year Founded:** 2008 - **HQ Location:** Johannesburg, Gauteng - **Twitter:** @SmokeCIS (174 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/smoke-customer-intelligence (45 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Insurance - **Company Size:** 52% Enterprise, 26% Mid-Market #### What Are Recent G2 Reviews of Eyerys? **"[Eyerys is easy to use, reliable and affordable with great support.](https://www.g2.com/survey_responses/eyerys-review-7273034)"** **Rating:** 5.0/5.0 stars *— Yolande S.* [Read full review](https://www.g2.com/survey_responses/eyerys-review-7273034) --- **"[Great platform and easy to navigate](https://www.g2.com/survey_responses/eyerys-review-7270907)"** **Rating:** 4.5/5.0 stars *— Tania R.* [Read full review](https://www.g2.com/survey_responses/eyerys-review-7270907) --- ### 4. [Netigate](https://www.g2.com/products/netigate/reviews) Netigate is an AI-powered experience management platform that empowers enterprises to transform the voice of their customers and employees into tangible business growth. By collecting, analyzing, and acting on feedback in real time, organizations can uncover deep insights that drive smarter decisions, foster loyalty, and improve performance across every touchpoint. Our powerful, scalable solutions are trusted by over 1,500 of the world’s most respected brands—including Spotify, DB Schenker, Vodafone, Continental, and EnBW. Whether you're looking to improve customer satisfaction, boost employee engagement, or gain a holistic view of your organization’s experience landscape, Netigate delivers the tools and intelligence needed to make it happen. Founded in Stockholm, Sweden in 2005, Netigate has grown into a leading experience management partner across Europe. With additional offices in Oslo, Helsinki, and Frankfurt am Main, we have a strong and growing European presence. Our local teams bring regional expertise and provide personalized support tailored to the unique needs of each market and organization. What sets us apart is our combination of advanced AI technology with a human-centered approach. We believe that behind every data point is a real person—a customer or an employee whose voice deserves to be heard and understood. That’s why we’ve built a platform that not only delivers robust analytics, but also helps organizations take meaningful action based on real, actionable insights. Whether you're just getting started with experience management or looking to take your current efforts to the next level, Netigate is here to support your journey every step of the way. Want to learn how your organization can harness the power of feedback to drive business success? Book a demo with one of our specialists today. **Average Rating:** 4.2/5.0 **Total Reviews:** 30 **How Do G2 Users Rate Netigate?** - **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10) **Who Is the Company Behind Netigate?** - **Seller:** [Netigate](https://www.g2.com/sellers/netigate) - **Year Founded:** 2005 - **HQ Location:** Stockholm, Stockholm County - **Twitter:** @Netigate (868 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/288635/ (116 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services - **Company Size:** 36% Enterprise, 30% Small-Business #### What Are Netigate's Pros and Cons? **Pros:** - Ease of Use (6 reviews) - Ease of Creation (4 reviews) - Features (4 reviews) - Simple (4 reviews) - Survey Creation (4 reviews) **Cons:** - Complexity (3 reviews) - Learning Curve (3 reviews) - Limited Customization (3 reviews) - Data Inconsistency (2 reviews) - Integration Issues (2 reviews) ### What Do G2 Reviewers Say About Netigate? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Netigate, enabling quick and effective survey creation and management. - Users highlight the **ease of creation** with Netigate, appreciating its user-friendly features and customizable templates for surveys. - Users commend Netigate for its **easy integration and customizable features** , enhancing the survey experience and insights accessibility. - Users value the **easy integration and customization** of Netigate, highlighting its user-friendly interface and robust features. - Users value the **ease of survey creation** with Netigate, allowing quick, professional designs tailored to their needs. **Cons:** - Users struggle with the **initial setup complexity** of Netigate, finding configurations and role management tedious and time-consuming. - Users find the **steep learning curve** of Netigate challenging, especially during initial setup and advanced feature usage. - Users note the **limited customization** options in Netigate, restricting tailored survey designs and functionalities. - Users often face **data inconsistency** issues with Netigate, impacting reliability and trust in survey results. - Users note significant **integration issues** with Netigate, particularly with third-party tools lacking comprehensive support and functionality. #### What Are Recent G2 Reviews of Netigate? **"[Essential Compliance Tool with Customization Hurdles](https://www.g2.com/survey_responses/netigate-review-12930466)"** **Rating:** 4.5/5.0 stars *— Mika W.* [Read full review](https://www.g2.com/survey_responses/netigate-review-12930466) --- **"[Intuitive Surveys with Strong Analytics](https://www.g2.com/survey_responses/netigate-review-12389249)"** **Rating:** 4.0/5.0 stars *— Shivam .* [Read full review](https://www.g2.com/survey_responses/netigate-review-12389249) --- #### What Are G2 Users Discussing About Netigate? - [What is Netigate used for?](https://www.g2.com/discussions/what-is-netigate-used-for) ### 5. [Ethnio](https://www.g2.com/products/ethnio/reviews) Ethnio is a powerful user research CRM designed to streamline and enhance the research operations process for organizations. This comprehensive tool assists users in managing various aspects of user research, including research panel management, participant recruiting, scheduling, screening, and incentive distribution. By consolidating these essential functions into a single platform, Ethnio enables research teams to operate more efficiently and effectively. Targeted primarily at program managers, research operations teams, UX researchers, design teams, and even the occasional PM, Ethnio caters to a diverse audience that requires robust solutions for managing research ops. The platform is particularly beneficial for teams that conduct a high volume of research or need to conduct a few quick studies. Ethnio’s capabilities allow users to focus on the research itself rather than getting bogged down by administrative tasks, making it an invaluable asset for organizations looking to optimize their research workflows. Key features of Ethnio include its intuitive panel management system, which allows users to create and maintain a database of potential research participants. This feature simplifies the recruiting process, enabling researchers to easily identify and reach out to suitable candidates based on specific criteria. Additionally, Ethnio offers scheduling tools that facilitate the coordination of research sessions, ensuring that participants are available and prepared for their involvement. The screening process is also streamlined, allowing researchers to assess participant qualifications efficiently. One of the standout aspects of Ethnio is its incentive management feature, which helps researchers distribute rewards to participants seamlessly. This functionality not only enhances participant satisfaction but also encourages higher response rates, ultimately leading to more successful research outcomes. By integrating these various components into a single tool, Ethnio reduces the complexity of managing user research operations, allowing teams to focus on gathering insights that drive product development and user experience improvements. Overall, Ethnio serves as a comprehensive solution for research operations, addressing the unique challenges faced by user researchers. Its user-friendly interface and robust feature set make it an essential tool for any organization looking to enhance its research capabilities and drive informed decision-making through effective user engagement. **Average Rating:** 4.5/5.0 **Total Reviews:** 30 **How Do G2 Users Rate Ethnio?** - **Has the product been a good partner in doing business?:** 9.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Ethnio?** - **Seller:** [Ethnio](https://www.g2.com/sellers/ethnio) - **Company Website:** https://ethn.io - **Year Founded:** 2016 - **HQ Location:** Los Angeles, CA - **Twitter:** @ethnio (1,425 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/ethnio/ (11 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 27% Enterprise, 23% Mid-Market #### What Are Ethnio's Pros and Cons? **Pros:** - Customer Support (5 reviews) - Ease of Use (5 reviews) - Intuitive (3 reviews) - User Interface (3 reviews) - Features (2 reviews) **Cons:** - Dashboard Issues (1 reviews) - Limited Customization (1 reviews) - Missing Features (1 reviews) - Software Bugs (1 reviews) - Unclear Explanation (1 reviews) ### What Do G2 Reviewers Say About Ethnio? *AI-generated summary from verified user reviews* **Pros:** - Users value the **responsive customer support** of Ethnio, which enhances their overall user experience and efficiency. - Users value the **ease of use** of Ethnio, appreciating its intuitive layout and clear directions for efficient management. - Users appreciate the **intuitive design** of Ethnio, which simplifies research operations and enhances overall efficiency. - Users appreciate the **user-friendly interface** of Ethnio, highlighting its ease of use and clear directions. - Users value Ethnio's **intuitive user experience and comprehensive tools** that streamline participant recruitment and management effectively. **Cons:** - Users find the **dashboard issues** limiting, as it heavily emphasizes quantitative data over trends and narratives. - Users feel that the **limited customization** options hinder their ability to view data trends and narratives effectively. - Users desire **missing features** like branching in screeners for better functionality and streamlined consent processes. - Users occasionally face **minor bugs** on Ethnio, but they are generally resolved quickly, within hours. - Users find that **some fields are confusing** , leading to uncertainty in their experience with Ethnio. #### What Are Recent G2 Reviews of Ethnio? **"[Made by people who care about quality research](https://www.g2.com/survey_responses/ethnio-review-11701777)"** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/survey_responses/ethnio-review-11701777) --- **"[Fantastic support](https://www.g2.com/survey_responses/ethnio-review-11968397)"** **Rating:** 5.0/5.0 stars [Read full review](https://www.g2.com/survey_responses/ethnio-review-11968397) --- #### What Are G2 Users Discussing About Ethnio? - [What is Ethnio used for?](https://www.g2.com/discussions/what-is-ethnio-used-for) - 1 comment, 1 upvote ### 6. [Xebo.ai (formerly Survey2connect)](https://www.g2.com/products/xebo-ai-formerly-survey2connect/reviews) Survey2Connect is a cutting-edge platform that redefines the way businesses manage and optimize their customer experiences, digital research initiatives, and employee experiences. With a powerful suite of AI-driven tools and an unwavering commitment to excellence, Survey2Connect empowers organizations to unlock valuable insights, enhance customer satisfaction, and drive overall business growth. With a wide range of Customer Experience, Employee Experience, and Digital Research suites, businesses can assess their current CX and EX strategy as well as test new products and services and understand the market trend all with a single platform. At the core of Survey2Connect lies the AI-Powered Customer Experience Assistant, XEBO, that helps brands automate and streamline feedback processes, providing real-time insights and actionable recommendations. Through intelligent sentiment analysis and natural language processing, the CX Assistant uncovers hidden patterns, sentiments, and trends within customer feedback, enabling businesses to proactively address issues and deliver personalized experiences that drive customer loyalty. Comprehensive Product Offerings: Survey2Connect offers a comprehensive range of products tailored to meet the diverse needs of businesses: 1. Customer Experience (CX): From customer satisfaction surveys to Net Promoter Score (NPS) assessments, Survey2Connect's CX product suite equips businesses with the tools to measure, analyze, and enhance customer experiences at every touchpoint. Our CX Solution leverages XEBO to streamline survey creation and to offer real-time analytics and intuitive dashboards to provide a holistic view of customer sentiment, enabling businesses to deliver personalized experiences and cultivate long-lasting customer relationships. 2. Digital Research: Survey2Connect's Digital Research solutions empower businesses to conduct in-depth market research, gather customer feedback, and evaluate brand perception. From online surveys to focus groups and diverse global audience panels, businesses gain comprehensive insights into consumer behavior, market trends, and competitive landscapes, enabling informed strategic decisions and targeted marketing campaigns. 3. Employee Experience (EX): Recognizing the significance of a satisfied and engaged workforce, Survey2Connect offers EX solutions that allow businesses to measure and improve employee experiences. Through customized surveys and performance assessments, organizations can uncover insights into employee satisfaction, identify areas for improvement, and implement strategies to foster a positive work environment. Key Survey2Connect product features AI-Designed Survey Industry & Touchpoint Expertise Omnichannel Collection Robust Integrations Real-time Dashboard Reporting Customer Journey Mapping AI-Powered Text and Data Analysis AI-Powered Suggestions Whitelabelled Survey Links Closing the Loop **Average Rating:** 4.7/5.0 **Total Reviews:** 30 **How Do G2 Users Rate Xebo.ai (formerly Survey2connect)?** - **Has the product been a good partner in doing business?:** 8.5/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 8.7/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 8.9/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Xebo.ai (formerly Survey2connect)?** - **Seller:** [Survey2Connect](https://www.g2.com/sellers/survey2connect) - **Year Founded:** 2017 - **HQ Location:** Noida, Uttar Pradesh - **Twitter:** @Survey2C (146 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/xebo/ (99 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Consumer Services - **Company Size:** 43% Mid-Market, 33% Small-Business #### What Are Recent G2 Reviews of Xebo.ai (formerly Survey2connect)? **"[A comprehensive survey tool](https://www.g2.com/survey_responses/xebo-ai-formerly-survey2connect-review-8370078)"** **Rating:** 4.0/5.0 stars *— Prithvi K.* [Read full review](https://www.g2.com/survey_responses/xebo-ai-formerly-survey2connect-review-8370078) --- **"[Great way to collect feedback from shareholders](https://www.g2.com/survey_responses/xebo-ai-formerly-survey2connect-review-8466760)"** **Rating:** 4.5/5.0 stars *— Esref H.* [Read full review](https://www.g2.com/survey_responses/xebo-ai-formerly-survey2connect-review-8466760) --- #### What Are G2 Users Discussing About Xebo.ai (formerly Survey2connect)? - [What is Survey2Connect used for?](https://www.g2.com/discussions/what-is-survey2connect-used-for) - 2 comments ### 7. [Surveypal](https://www.g2.com/products/surveypal/reviews) Surveypal is a comprehensive customer experience management (CXM) platform designed to help organizations collect, analyze, and act upon customer feedback to drive business growth and enhance customer satisfaction. ​ Surveypal offers two products: Survey Tool: The Survey Tool enables users to create engaging, customizable surveys with a user-friendly drag-and-drop interface. Surveys can be tailored to match the organization's branding and support multiple languages. Distribution is versatile, allowing sharing via links, emails, text messages, QR codes, websites, or integrations with platforms like Zendesk, Salesforce, and Genesys. Real-time response tracking and analytics help monitor survey progress and gather actionable insights. ​ CXM Platform: Surveypal's CXM solution consolidates customer feedback from various channels into a unified view. It employs AI-powered text and sentiment analysis to uncover trends and understand the nuances behind customer comments. This facilitates proactive decision-making and strategic execution, empowering teams to implement changes swiftly and measure their impact on customer experience. ​ With over 17 years of experience and serving more than 600 organizations worldwide, Surveypal emphasizes data security, complying with GDPR and holding ISO 27001 certification. By transforming customer feedback into actionable intelligence, Surveypal enables businesses to enhance customer experiences, foster loyalty, and drive continuous improvement.​ **Average Rating:** 4.4/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Surveypal?** - **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10) **Who Is the Company Behind Surveypal?** - **Seller:** [Surveypal](https://www.g2.com/sellers/surveypal) - **Year Founded:** 2007 - **HQ Location:** Palo Alto, CA - **Twitter:** @surveypal (3,197 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1341575/ (18 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 38% Enterprise, 31% Mid-Market #### What Are Recent G2 Reviews of Surveypal? **"[Impeccable service and good answers.](https://www.g2.com/survey_responses/surveypal-review-3430207)"** **Rating:** 4.5/5.0 stars *— Nicholas R.* [Read full review](https://www.g2.com/survey_responses/surveypal-review-3430207) --- **"[Perfect to meet your employees and the market.](https://www.g2.com/survey_responses/surveypal-review-3579654)"** **Rating:** 4.0/5.0 stars *— Luis J.* [Read full review](https://www.g2.com/survey_responses/surveypal-review-3579654) --- #### What Are G2 Users Discussing About Surveypal? - [What is Surveypal used for?](https://www.g2.com/discussions/what-is-surveypal-used-for) - 1 comment ### 8. [Lumoa](https://www.g2.com/products/lumoa/reviews) Lumoa is the first CX platform to offer GPT. In the past, companies used to spend weeks collecting, analyzing, interpreting, and reporting on customer feedback from multiple sources. Now, every employee can ask questions and receive real-time answers based on the voice of the customer. Lumoa helps make timely decisions to increase KPIs up to three times. **Average Rating:** 4.4/5.0 **Total Reviews:** 36 **How Do G2 Users Rate Lumoa?** - **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 8.3/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 8.3/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Lumoa?** - **Seller:** [Netigate](https://www.g2.com/sellers/netigate) - **Year Founded:** 2005 - **HQ Location:** Stockholm, Stockholm County - **Twitter:** @Netigate (868 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/288635/ (116 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Financial Services, Telecommunications - **Company Size:** 61% Enterprise, 25% Mid-Market #### What Are Recent G2 Reviews of Lumoa? **"[I recommend Lumoa to every organisation - their sentiment analysis is a game changer](https://www.g2.com/survey_responses/lumoa-review-8936326)"** **Rating:** 5.0/5.0 stars *— Matthieu B.* [Read full review](https://www.g2.com/survey_responses/lumoa-review-8936326) --- **"[Great tool to monitor what your guests think about your establishment and services](https://www.g2.com/survey_responses/lumoa-review-8933110)"** **Rating:** 5.0/5.0 stars *— Chris J.* [Read full review](https://www.g2.com/survey_responses/lumoa-review-8933110) --- ### 9. [SKEEPERS Ratings & Reviews](https://www.g2.com/products/skeepers-ratings-reviews/reviews) Verified Reviews by SKEEPERS is a trusted third party that specializes in the collection, moderation and display of ratings and reviews from actual customers With offices in the US and Europe, this global company is present in more than 30 countries. Verified Reviews is official partner with Google, Yahoo and Bing and enables its clients to get seller ratings stars, allowing online customers to see which advertisers are highly rated. Features include: • SEO/SEM: Seller Rating Stars; PLA; Rich Snippets; Google Shopping; Google my Business • CRM: your online private platform • Reviews display: more than 30 widgets to choose from; product reviews display integration • Social integration: Avis Vérifiés Facebook app; social sharing **Average Rating:** 4.1/5.0 **Total Reviews:** 33 **How Do G2 Users Rate SKEEPERS Ratings & Reviews?** - **Has the product been a good partner in doing business?:** 7.4/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 0.0/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 1.7/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 0.0/10 (Category avg: 8.7/10) **Who Is the Company Behind SKEEPERS Ratings & Reviews?** - **Seller:** [Skeepers](https://www.g2.com/sellers/skeepers) - **Year Founded:** 2012 - **HQ Location:** Marseille, FR - **Twitter:** @Skeepersgroup (201 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/skeepers/ (400 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 58% Small-Business, 27% Mid-Market #### What Are SKEEPERS Ratings & Reviews's Pros and Cons? **Pros:** - Customer Support (1 reviews) **Cons:** - Expensive (1 reviews) - Feature Limitations (1 reviews) - Lack of Detail (1 reviews) - Limited Customization (1 reviews) - Not User-Friendly (1 reviews) ### What Do G2 Reviewers Say About SKEEPERS Ratings & Reviews? *AI-generated summary from verified user reviews* **Pros:** - Users note the **initially great customer support** but feel it has declined as the company has grown. **Cons:** - Users find Skeepers **expensive** , as the monthly cost doesn't match the limited value and poor service experience provided. - Users express frustration with **feature limitations** in SKEEPERS Ratings & Reviews, feeling the service lacks value and transparency. - Users express dissatisfaction with the **lack of detail** in features and review transparency, leaving them frustrated and unsupported. - Users feel that SKEEPERS Ratings & Reviews lacks **customization options** , limiting their ability to tailor the service to their needs. - Users find SKEEPERS Ratings & Reviews to be **not user-friendly** , citing glitches and a frustrating app experience. #### What Are Recent G2 Reviews of SKEEPERS Ratings & Reviews? **"[Great experience / great service.](https://www.g2.com/survey_responses/skeepers-ratings-reviews-review-557821)"** **Rating:** 5.0/5.0 stars *— Alexandre A.* [Read full review](https://www.g2.com/survey_responses/skeepers-ratings-reviews-review-557821) --- **"[So much better than TrustPilot! SO glad we switched!](https://www.g2.com/survey_responses/skeepers-ratings-reviews-review-3962692)"** **Rating:** 5.0/5.0 stars *— Michael A.* [Read full review](https://www.g2.com/survey_responses/skeepers-ratings-reviews-review-3962692) --- #### What Are G2 Users Discussing About SKEEPERS Ratings & Reviews? - [How do I get verified on Trustpilot?](https://www.g2.com/discussions/how-do-i-get-verified-on-trustpilot) - [How are Google reviews verified?](https://www.g2.com/discussions/how-are-google-reviews-verified) - [What does verified reviewer mean?](https://www.g2.com/discussions/what-does-verified-reviewer-mean) - [How are reviews verified?](https://www.g2.com/discussions/how-are-reviews-verified) ### 10. [Pendo Feedback (formerly Receptive)](https://www.g2.com/products/pendo-feedback-formerly-receptive/reviews) Leading B2B SaaS companies use Pendo Feedback to build winning products... Pendo Feedback is a product feedback solution that enables your product teams to make data-informed decisions, understanding what customers, prospects, and team members want the most. Our unique method of prioritization lets you see your customers' dealbreakers and nice-to-haves, so you aren't just left with a long list of wants. Our in-depth reporting and analytics allow you to segment by the metrics most important to you, such as account value (MRR), location, size, industry, and many more. Pendo Feedback automatically keeps your customers in the loop, sending out notifications whenever a request they're interested in changes status. This isn't just a product management tool, it's a company-wide solution that enables you to start taking feedback seriously and gives you the data and insights needed to develop your product in a meaningful way. **Average Rating:** 3.6/5.0 **Total Reviews:** 11 **How Do G2 Users Rate Pendo Feedback (formerly Receptive)?** - **Has the product been a good partner in doing business?:** 7.9/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 6.7/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 5.4/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 5.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Pendo Feedback (formerly Receptive)?** - **Seller:** [Pendo.io](https://www.g2.com/sellers/pendo-io) - **Year Founded:** 2013 - **HQ Location:** Raleigh, North Carolina - **Twitter:** @pendoio (20,032 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/5071271/ (985 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 55% Small-Business, 36% Mid-Market #### What Are Recent G2 Reviews of Pendo Feedback (formerly Receptive)? **"[one of the best platform you get the product overview](https://www.g2.com/survey_responses/pendo-feedback-formerly-receptive-review-9057502)"** **Rating:** 4.5/5.0 stars *— Verified User in Business Supplies and Equipment* [Read full review](https://www.g2.com/survey_responses/pendo-feedback-formerly-receptive-review-9057502) --- **"[Great way to capture internal and external feedback](https://www.g2.com/survey_responses/pendo-feedback-formerly-receptive-review-9048524)"** **Rating:** 4.5/5.0 stars *— Alyssa H.* [Read full review](https://www.g2.com/survey_responses/pendo-feedback-formerly-receptive-review-9048524) --- ### 11. [Feedbackly](https://www.g2.com/products/feedbackly/reviews) Feedbackly is a comprehensive customer feedback measurement and analytics platform designed to streamline your entire customer journey analysis. Powered by AI, predictive analytics, and intelligent automation, Feedbackly allows you to collect and analyze customer feedback from nearly any channel in one centralized platform, taking action through seamless integrations. What sets Feedbackly apart is our exclusive Emotional Value Index (EVI®)—the only Customer Experience Management platform that quantifies how customers feel throughout their journey. By understanding the emotions driving customer behavior, you can better target what leads to conversions, retention, or churn. Beyond cutting-edge tools, Feedbackly provides exceptional customer support through personalized onboarding, success programs, and CX Academy training, ensuring your team is empowered to deliver top-tier experiences. With a 95% customer retention rate, we’re committed to creating the happiest customers in the world. **Average Rating:** 4.3/5.0 **Total Reviews:** 29 **How Do G2 Users Rate Feedbackly?** - **Has the product been a good partner in doing business?:** 6.1/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 8.7/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 9.0/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 8.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Feedbackly?** - **Seller:** [Feedbackly.](https://www.g2.com/sellers/feedbackly) - **Year Founded:** 2012 - **HQ Location:** Helsinki, Finland - **Twitter:** @feedbacklyapp (1,792 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2822062 (10 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 55% Small-Business, 38% Mid-Market #### What Are Recent G2 Reviews of Feedbackly? **"[Feedbackly is a godsent of a tool for marketers](https://www.g2.com/survey_responses/feedbackly-review-7158753)"** **Rating:** 4.0/5.0 stars *— ben haim k.* [Read full review](https://www.g2.com/survey_responses/feedbackly-review-7158753) --- **"[CXM that understands lead generation](https://www.g2.com/survey_responses/feedbackly-review-7144200)"** **Rating:** 4.0/5.0 stars *— Huub V.* [Read full review](https://www.g2.com/survey_responses/feedbackly-review-7144200) --- ### 12. [Sleekplan](https://www.g2.com/products/sleekplan/reviews) Sleekplan helps all-size companies to cover the whole feedback loop from collecting feedback and discussing ideas to prioritizing new features and notifying customers about recent updates and announcements. **Average Rating:** 4.7/5.0 **Total Reviews:** 30 **How Do G2 Users Rate Sleekplan?** - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 8.7/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 8.7/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 8.8/10 (Category avg: 8.7/10) **Who Is the Company Behind Sleekplan?** - **Seller:** [Sleekplan](https://www.g2.com/sellers/sleekplan) - **Year Founded:** 2021 - **HQ Location:** Steningehojden, Stockholm - **Twitter:** @sleekplan (111 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/sleekplan/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software - **Company Size:** 93% Small-Business, 3% Mid-Market #### What Are Sleekplan's Pros and Cons? **Pros:** - Customer Feedback (1 reviews) - Ease of Use (1 reviews) **Cons:** - Poor Customer Support (1 reviews) - Update Issues (1 reviews) ### What Do G2 Reviewers Say About Sleekplan? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of managing roadmaps and feedback** , facilitating collaboration and improvement in product development. - Users find Sleekplan's interface easy to navigate, enabling **efficient management of roadmaps and surveys**. **Cons:** - Users often face **poor customer support** , with long wait times and reliance on ineffective AI assistance. - Users express frustration with **infrequent updates** and slow support response times, impacting their overall satisfaction. #### What Are Recent G2 Reviews of Sleekplan? **"[Sleekplan is the ultimate product feedback tool](https://www.g2.com/survey_responses/sleekplan-review-7296782)"** **Rating:** 5.0/5.0 stars *— Rohit S.* [Read full review](https://www.g2.com/survey_responses/sleekplan-review-7296782) --- **"[Review Sleekplan](https://www.g2.com/survey_responses/sleekplan-review-7968544)"** **Rating:** 4.5/5.0 stars *— Bình Dương T.* [Read full review](https://www.g2.com/survey_responses/sleekplan-review-7968544) --- #### What Are G2 Users Discussing About Sleekplan? - [What is Sleekplan used for?](https://www.g2.com/discussions/what-is-sleekplan-used-for) ### 13. [CX Index](https://www.g2.com/products/cx-index/reviews) CX Index is a SaaS Voice of the Customer (VoC) application headquartered in Dublin, Ireland. It helps organizations across diverse sectors capture and analyze customer feedback to measure, manage, and improve the customer experience. Designed to integrate seamlessly with leading CCaaS platforms, it combines feedback insights with data from a range of third-party sources, delivering the actionable intelligence businesses need to make more profitable, customer-centric decisions.. **Average Rating:** 4.7/5.0 **Total Reviews:** 11 **How Do G2 Users Rate CX Index?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 10.0/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 9.4/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind CX Index?** - **Seller:** [CX Index™](https://www.g2.com/sellers/cx-index) - **Year Founded:** 2012 - **HQ Location:** Dublin, Ireland - **Twitter:** @cxindex (810 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/9369008 (7 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 25% Enterprise #### What Are CX Index's Pros and Cons? **Pros:** - Customer Support (2 reviews) - Ease of Use (2 reviews) - Implementation Ease (2 reviews) - Time-Saving (2 reviews) - Communication (1 reviews) ### What Do G2 Reviewers Say About CX Index? *AI-generated summary from verified user reviews* **Pros:** - Users value the **excellent customer support** of CX Index, highlighting its positive impact on their business experience. - Users appreciate the **ease of use** of CX Index, highlighting its smooth implementation and excellent support. - Users appreciate the **smooth implementation process** of CX Index, which significantly enhances their business experience. - Users value the **time-saving benefits** of CX Index due to its smooth implementation and excellent support. - Users value the **excellent communication and support** from CX Index, enhancing their overall experience and satisfaction. #### What Are Recent G2 Reviews of CX Index? **"[Excellent product and service](https://www.g2.com/survey_responses/cx-index-review-11510558)"** **Rating:** 5.0/5.0 stars *— Verified User in Construction* [Read full review](https://www.g2.com/survey_responses/cx-index-review-11510558) --- **"[CX Index does not disappoint](https://www.g2.com/survey_responses/cx-index-review-11512497)"** **Rating:** 5.0/5.0 stars *— Derek G.* [Read full review](https://www.g2.com/survey_responses/cx-index-review-11512497) --- #### What Are G2 Users Discussing About CX Index? - [What is the purpose of CX?](https://www.g2.com/discussions/cx-index-what-is-the-purpose-of-cx) - [What is the purpose of CX?](https://www.g2.com/discussions/what-is-the-purpose-of-cx) - [What are CX capabilities?](https://www.g2.com/discussions/cx-index-what-are-cx-capabilities) - [What are CX capabilities?](https://www.g2.com/discussions/what-are-cx-capabilities) - [What is CX in software?](https://www.g2.com/discussions/cx-index-what-is-cx-in-software) ### 14. [Macorva](https://www.g2.com/products/macorva/reviews) Macorva's AI-powered platform is revolutionizing the way businesses handle performance management, feedback, and customer satisfaction. Our solutions bring together frictionless feedback, advanced analytics, and artificial intelligence to transform insights into targeted resources and response plans that help organizations make the most of their experience data. Instead of getting bogged down in data, use Radiant AI® to free up your time and focus more on actions that create impactful change. From connecting every employee and manager with proven next steps to closing the feedback loop and improving outcomes, Radiant AI is your personal coach in driving better employee and customer experiences. Our Solutions: Macorva EX is an advanced, AI-powered employee experience platform, with surveys, pulse checks, engagement scoring, benchmarking, driver analysis, eNPS, 360° feedback, and more. Effortlessly build dynamic, mobile-friendly, engaging feedback experiences and unlock key insights with automated, intuitive reports. Spend less time on analysis and more time taking action with Radiant AI by connecting every employee and manager with proven next steps to close the feedback loop and improve outcomes. With features like SMS survey notifications and the ability to identify standout employees, Macorva EX empowers you to better manage your team, recognize silent superstars, and mitigate flight risks. https://www.macorva.com/products/ex Macorva CX provides engaging omnichannel customer experience (CSAT/CES), brand experience (Net Promoter Score®), product experience, and digital experience surveys to capture actionable insights throughout the customer journey. Make detailed custom dashboards in a few seconds and generate AI reports to spot trends, identify outliers. Our advanced AI even creates personalized communication scripts to respond to every individual survey. Get higher response rates with our mobile-first surveys and boost your online reputation effortlessly with AI-generated social reviews. Macorva CX provides a deeper understanding of your customers' journey, helping you to improve their experience and your business. https://www.macorva.com/products/cx Macorva MX is designed to streamline the management process and boost team performance with AI-generated resources and centralized storage for all employee performance data. Our platform listens and learns from your data, incorporates company objectives and cultural values to automatically generate performance reviews, development plans, OKRs, SMART goals and more. These AI-generated features save managers over 100 hours per year enabling them to make informed decisions and drive performance to achieve your company's goals. https://www.macorva.com/products/mx Macorva seamlessly integrates with over 80+ HRIS and CX platforms, streamlining workflows and simplifying data management by automatically syncing employee and customer information. Our entire interface supports multiple languages and full localization. **Average Rating:** 4.6/5.0 **Total Reviews:** 13 **How Do G2 Users Rate Macorva?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 8.3/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 9.6/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 9.4/10 (Category avg: 8.7/10) **Who Is the Company Behind Macorva?** - **Seller:** [Macorva](https://www.g2.com/sellers/macorva) - **Year Founded:** 2018 - **HQ Location:** Houston, TX - **Twitter:** @MacorvaSoftware (53 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/macorva/ (18 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 46% Enterprise, 46% Mid-Market #### What Are Macorva's Pros and Cons? **Pros:** - Helpful (3 reviews) - Customer Support (2 reviews) - Ease of Use (2 reviews) - Communication (1 reviews) - Comprehensive Features (1 reviews) **Cons:** - AI Limitations (1 reviews) - Goal Confusion (1 reviews) - Improvement Needed (1 reviews) - Lack of Customization (1 reviews) - Limitations (1 reviews) ### What Do G2 Reviewers Say About Macorva? *AI-generated summary from verified user reviews* **Pros:** - Users rave about the **amazing support** from Macorva, making it highly recommendable for seamless integration and features. - Users praise the **amazing customer support** of Macorva, highlighting professionalism and helpfulness throughout their experience. - Users find Macorva to be extremely **easy to use** , simplifying the process of gaining insights effectively. - Users appreciate the **effective communication** facilitated by Macorva, simplifying insights from employees and customers. - Users praise the **comprehensive features** of Macorva, emphasizing their solid performance and seamless integration. **Cons:** - Users find the **relevance of AI-generated 1-1s and OKRs inconsistent** , impacting their overall experience with Macorva. - Users experience **goal confusion** with Radiant AI, as generated content lacks consistent relevance and quality. - Users feel that Radiant AI requires **significant improvement** in generating relevant 1-1s and OKRs consistently. - Users feel the need for more **customization options** in Macorva to enhance their overall experience and satisfaction. - Users note the **limited features and inflexibility** of Macorva, suggesting improvements for a higher rating. #### What Are Recent G2 Reviews of Macorva? **"[Revolutionizing the view of "HR" tasks...](https://www.g2.com/survey_responses/macorva-review-9026109)"** **Rating:** 5.0/5.0 stars *— Tiffanie B.* [Read full review](https://www.g2.com/survey_responses/macorva-review-9026109) --- **"[Macorva helped our organization increase survey responses by 75%.](https://www.g2.com/survey_responses/macorva-review-10369477)"** **Rating:** 4.5/5.0 stars *— Brian S.* [Read full review](https://www.g2.com/survey_responses/macorva-review-10369477) --- #### What Are G2 Users Discussing About Macorva? - [What is Macorva used for?](https://www.g2.com/discussions/what-is-macorva-used-for) ### 15. [SuiteFeedback](https://www.g2.com/products/suitefeedback-suitefeedback/reviews) SuiteFeedback is a modern feedback management system based on the Net Promoter System (NPS) natively built on the NetSuite unified cloud suite, your system of record. It allows you to collect feedback, route it to the right team members, and reach out to customers with customized follow-up workflows. In short, it allows you to turn insights into immediate, transformative action. Once feedback is collected in NetSuite using SuiteFeedback survey templates, you gain a 360-degree view of customers. Rather than storing customer responses in an Excel spreadsheet or siloed NPS software — where it could soon be forgotten — SuiteFeedback turns responses into actions defined by you to improve the customer experience. For customer-facing teams, executives, and managers, measuring NPS with SuiteFeedback also means less guesswork. Everyone with access to NetSuite can get a clear picture of customer health by seeing the NPS on a customer record and on NetSuite dashboards for any role. Key Benefits \* Correlate Financial, Operational and Experience information in one place. \* Operationalize the Voice of the Customer. \* High Internal Adoption – No need to learn a new system. \* High Employee and Executive engagement. \* Limited to no formal training – No need to learn a new system. \* Easy to share feedback across the organization. \* Account or Contact based Feedback assignment. \* Run a world-class Net Promoter System. \* Natively built in NetSuite. \* No new systems integrations. Key Features \*Advanced survey template editor \*Complete Net Promoter System Management \*Pre-built Survey Triggers \*Relationship NPS \*Transactional NPS \*\*Pre-built Close the Loop workflows \*Text Analytics \*Customizable roles and permissions \*Pre-built NPS workbooks and customer analytics \*Zapier Integration **Average Rating:** 5.0/5.0 **Total Reviews:** 6 **How Do G2 Users Rate SuiteFeedback?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 10.0/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 10.0/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind SuiteFeedback?** - **Seller:** [SuiteFeedback](https://www.g2.com/sellers/suitefeedback) - **Year Founded:** 2019 - **HQ Location:** San Francisco, US - **Twitter:** @suitefeedback (1,108 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/suitefeedback/ (1 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Small-Business #### What Are Recent G2 Reviews of SuiteFeedback? **"[Customer feedback on Auto-pilot](https://www.g2.com/survey_responses/suitefeedback-review-5289312)"** **Rating:** 5.0/5.0 stars *— David M.* [Read full review](https://www.g2.com/survey_responses/suitefeedback-review-5289312) --- **"[Quick and valuable customer feedback tool](https://www.g2.com/survey_responses/suitefeedback-review-9501466)"** **Rating:** 5.0/5.0 stars *— Verified User in Information Technology and Services* [Read full review](https://www.g2.com/survey_responses/suitefeedback-review-9501466) --- #### What Are G2 Users Discussing About SuiteFeedback? - [What is SuiteFeedback used for?](https://www.g2.com/discussions/what-is-suitefeedback-used-for) ### 16. [ConcentrixCX](https://www.g2.com/products/concentrixcx/reviews) The Voice of the Customer platform that helps turn customer experiences from “so-so” to spectacular. Concentrix is the only CX company that takes one of the industry’s most advanced customer feedback platforms and combines it with experience management services tailored to you. Let us help you learn from customers and employees, predict behavior and power actions that generate unwavering loyalty and financial growth. **Average Rating:** 4.4/5.0 **Total Reviews:** 5 **How Do G2 Users Rate ConcentrixCX?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 8.3/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 9.4/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind ConcentrixCX?** - **Seller:** [Concentrix](https://www.g2.com/sellers/concentrix) - **Year Founded:** 2010 - **HQ Location:** Newark, California, United States - **Twitter:** @Concentrix (15,386 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/concentrix/ (172,255 employees on LinkedIn®) - **Ownership:** NASDAQ: CNXC **Who Uses This Product?** - **Company Size:** 40% Enterprise, 20% Mid-Market #### What Are ConcentrixCX's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Easy Integrations (1 reviews) - Easy Setup (1 reviews) - Helpful (1 reviews) **Cons:** - Complexity (1 reviews) - Dashboard Issues (1 reviews) - Learning Curve (1 reviews) - Required Training (1 reviews) - Scoring System Issues (1 reviews) ### What Do G2 Reviewers Say About ConcentrixCX? *AI-generated summary from verified user reviews* **Pros:** - Users value the **instant alert system** of ConcentrixCX for promptly addressing customer issues and enhancing support efficiency. - Users appreciate the **easy integrations** of ConcentrixCX, enhancing communication between feedback and sales/support tools seamlessly. - Users find the **easy setup** of ConcentrixCX facilitated by a supportive team to be very beneficial. - Users find ConcentrixCX to be incredibly **helpful** , enhancing their overall experience and support. **Cons:** - Users find the **complexity** of ConcentrixCX challenging, requiring extensive training for effective use and navigation. - Users find the **dashboard issues** challenging due to its complexity and cluttered layout, hindering quick access to information. - Users find the **learning curve steep** , as the software's complexity necessitates extensive training and can feel outdated. - Users find the **required training** to learn the complex software overwhelming and sufficient experience acquisition challenging. - Users struggle with the **complex scoring system** , finding it difficult to learn and navigate efficiently. #### What Are Recent G2 Reviews of ConcentrixCX? **"[Collecting and processing of customers feedback](https://www.g2.com/survey_responses/concentrixcx-review-10197630)"** **Rating:** 4.0/5.0 stars *— halil s.* [Read full review](https://www.g2.com/survey_responses/concentrixcx-review-10197630) --- **"[Powerful Feedback Tool with Steep Learning Curve](https://www.g2.com/survey_responses/concentrixcx-review-12116875)"** **Rating:** 4.0/5.0 stars *— Himanshu S.* [Read full review](https://www.g2.com/survey_responses/concentrixcx-review-12116875) --- ### 17. [CSG Xponent](https://www.g2.com/products/csg-xponent/reviews) CSG Xponent: Make Every Communication Count Every customer action tells you something. Xponent turns those signals into meaningful, measurable engagement. CSG Xponent is a customer engagement platform built for industries where every interaction matters—billing, payments, care, security, onboarding, and retention. Xponent connects enterprise data, real-time decisioning, and omnichannel communication delivery so organizations can engage customers across digital, voice, print, and in-person channels. The result: clearer experiences, fewer escalations, and better business outcomes. Use Cases Billing & Payments AI-powered bill explanations, proactive reminders, and collections nudges that reduce confusion, accelerate payments, and improve recovery rates. Account Security Real-time fraud scoring, step-up verification, and transaction alerts that protect both customers and revenue. Customer Care Predictive routing, proactive notifications, and automated updates that reduce inbound calls and speed up resolution. Orders & Service Setup guidance, appointment updates, and issue notifications that keep customers informed and lower operational strain. Retention & Growth Predictive churn detection, personalized offers, and loyalty engagement that increase lifetime value. **Average Rating:** 4.6/5.0 **Total Reviews:** 13 **How Do G2 Users Rate CSG Xponent?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind CSG Xponent?** - **Seller:** [CSG](https://www.g2.com/sellers/csg-54a1fc60-dace-4629-a6aa-10ab3e6c149f) - **Company Website:** https://www.csgi.com/ - **Year Founded:** 1994 - **HQ Location:** Greenwood Village, CO - **Twitter:** @csg_i (3,123 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/csg-/ (7,715 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 54% Enterprise, 15% Mid-Market #### What Are CSG Xponent's Pros and Cons? **Pros:** - Ease of Use (7 reviews) - Easy Setup (5 reviews) - Automation Efficiency (4 reviews) - Customer Engagement (4 reviews) - Time-saving (4 reviews) **Cons:** - Bugs (3 reviews) - Data Inaccuracy (3 reviews) - Learning Curve (3 reviews) - Access Restrictions (1 reviews) - Call Issues (1 reviews) ### What Do G2 Reviewers Say About CSG Xponent? *AI-generated summary from verified user reviews* **Pros:** - Users value the **ease of use** of CSG Xponent, enabling efficient communication routing with minimal technical knowledge required. - Users value the **easy setup** of CSG Xponent, enabling quick configuration and efficient access for program participants. - Users value the **automation efficiency** of CSG Xponent, significantly reducing needed resources while enhancing customer engagement. - Users value the **customer engagement** capabilities of CSG Xponent, enhancing real-time interaction and operational efficiency significantly. - Users value the **time-saving capabilities** of CSG Xponent, enabling quick customer engagement and streamlined operations effortlessly. **Cons:** - Users experience **sync issues and unclear data** with CSG Xponent, leading to frustration and unreliable notifications. - Users experience **data inaccuracy** with CSG Xponent, leading to frustrations with notifications and mismatch issues. - Users face a **steep learning curve** with CSG Xponent, requiring advanced technical skills for effective usage. - Users express frustration with **access restrictions** due to frequent logins and inconsistencies in the scorecard viewer. - Users experience **frequent call failures and unclear cancellations** , leading to frustration and confusion during use. #### What Are Recent G2 Reviews of CSG Xponent? **"[Promising Tool for Customer Journey Orchestration](https://www.g2.com/survey_responses/csg-xponent-review-12263582)"** **Rating:** 4.0/5.0 stars *— Jan Vraagaard J.* [Read full review](https://www.g2.com/survey_responses/csg-xponent-review-12263582) --- **"[Outstanding Support and Feature Updates Enhance Our Experience](https://www.g2.com/survey_responses/csg-xponent-review-12131233)"** **Rating:** 5.0/5.0 stars *— Verified User in Internet* [Read full review](https://www.g2.com/survey_responses/csg-xponent-review-12131233) --- #### What Are G2 Users Discussing About CSG Xponent? - [What is CSG Xponent used for?](https://www.g2.com/discussions/what-is-csg-xponent-used-for) ### 18. [Responsly](https://www.g2.com/products/responsly/reviews) We're an experience management platform built on a powerful survey maker. We help businesses care about their customers, employees, and users. On the top of that we offer really simple and powerful survey platform that could be integrated with a lot of other systems. **Average Rating:** 4.6/5.0 **Total Reviews:** 10 **How Do G2 Users Rate Responsly?** - **Customer Satisfaction (CSAT) Score:** 10.0/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Responsly?** - **Seller:** [Responsly](https://www.g2.com/sellers/responsly) - **Year Founded:** 2011 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/responsly (3 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 55% Small-Business, 45% Mid-Market #### What Are Recent G2 Reviews of Responsly? **"[Easy Survey Creation with Room for Design Improvements](https://www.g2.com/survey_responses/responsly-review-12659995)"** **Rating:** 4.0/5.0 stars *— Katarzyna K.* [Read full review](https://www.g2.com/survey_responses/responsly-review-12659995) --- **"[Reliable and intuitive survey tool](https://www.g2.com/survey_responses/responsly-review-11923139)"** **Rating:** 5.0/5.0 stars *— Karina L.* [Read full review](https://www.g2.com/survey_responses/responsly-review-11923139) --- ### 19. [CustomerSure](https://www.g2.com/products/customersure/reviews) CustomerSure, a UK-based leader in customer feedback, has empowered businesses for over 14 years with our award-winning platform. We simplify collecting Voice of the Customer (VoC) data via web, SMS, email, and IVR. Our partnership approach sets us apart. We work closely with you to understand your unique needs and deliver expert support. This collaboration, combined with our software, helps you quickly identify satisfaction drivers, address issues in real-time, and boost retention and satisfaction. Our platform features feedback segmentation and customer trait targeting, supporting both new and existing VoC programmes with clear return on investment and minimal complexity. CustomerSure offers transparent pricing, no lock-in periods, and a risk-free pilot, making it easy to see the impact of improved customer satisfaction on business results. Join the many CX teams who’ve upgraded from basic tools and experience effortless customer happiness. **Average Rating:** 4.5/5.0 **Total Reviews:** 6 **How Do G2 Users Rate CustomerSure?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 8.3/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 8.3/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind CustomerSure?** - **Seller:** [CustomerSure](https://www.g2.com/sellers/customersure) - **Year Founded:** 2010 - **HQ Location:** Newcastle upon Tyne, GB - **LinkedIn® Page:** https://www.linkedin.com/company/customersure/ (6 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 50% Enterprise, 33% Mid-Market #### What Are CustomerSure's Pros and Cons? **Pros:** - Customer Support (1 reviews) - Customization (1 reviews) - Engagement (1 reviews) - Engagement Improvement (1 reviews) - Flexibility (1 reviews) **Cons:** - Dashboard Issues (1 reviews) - Improvement Needed (1 reviews) - Not Intuitive (1 reviews) ### What Do G2 Reviewers Say About CustomerSure? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **exceptional customer support** from Luke and Darren, enhancing their experience with customization options. - Users value the **customization flexibility** of CustomerSure, enhancing their experience and addressing unique needs effectively. - Users value the **effective engagement** of CustomerSure, enhancing interaction through social media without direct communication. - Users value the **engagement with social posts** , enhancing interaction without direct communication required. - Users value the **customization flexibility** of CustomerSure, and praise the helpful support team for assistance. **Cons:** - Users feel the **dashboard can improve** , wanting a more intuitive and comprehensible interface for better usability. - Users feel the **dashboard needs improvement** , suggesting it should be more intuitive and easier to comprehend. - Users find the dashboard **not intuitive** , suggesting it needs improvement for better comprehension and usability. #### What Are Recent G2 Reviews of CustomerSure? **"[Pleasure to work with!](https://www.g2.com/survey_responses/customersure-review-10041552)"** **Rating:** 5.0/5.0 stars *— Kristine Y.* [Read full review](https://www.g2.com/survey_responses/customersure-review-10041552) --- **"[Flexible software and great service at a good price](https://www.g2.com/survey_responses/customersure-review-10042100)"** **Rating:** 5.0/5.0 stars *— Paul M.* [Read full review](https://www.g2.com/survey_responses/customersure-review-10042100) --- #### What Are G2 Users Discussing About CustomerSure? - [What is CustomerSure used for?](https://www.g2.com/discussions/customersure-what-is-customersure-used-for) - 1 upvote - [What is CustomerSure used for?](https://www.g2.com/discussions/what-is-customersure-used-for) - 1 upvote ### 20. [Olvy](https://www.g2.com/products/olvy/reviews) Olvy is an AI-powered feedback management tool that transforms user feedback into actionable insights for product teams. With deep analysis and real-time communication, Olvy keeps users at the core of your product development. It's your key to creating products that users love and ensuring their needs are met. **Average Rating:** 5.0/5.0 **Total Reviews:** 6 **How Do G2 Users Rate Olvy?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Customer Effort Score (CES):** 9.2/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 10.0/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 8.3/10 (Category avg: 8.7/10) **Who Is the Company Behind Olvy?** - **Seller:** [Olvy](https://www.g2.com/sellers/olvy) - **Year Founded:** 2020 - **HQ Location:** San Francisco, US - **Twitter:** @olvyhq (988 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/olvyhq/ (2 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 83% Small-Business, 17% Mid-Market #### What Are Recent G2 Reviews of Olvy? **"[Best in class changelog and feedback management tool](https://www.g2.com/survey_responses/olvy-review-8840468)"** **Rating:** 5.0/5.0 stars *— Malte F.* [Read full review](https://www.g2.com/survey_responses/olvy-review-8840468) --- **"[A fantastic customer feedback tool!](https://www.g2.com/survey_responses/olvy-review-8805257)"** **Rating:** 5.0/5.0 stars *— Andrew-David J.* [Read full review](https://www.g2.com/survey_responses/olvy-review-8805257) --- #### What Are G2 Users Discussing About Olvy? - [What is Olvy used for?](https://www.g2.com/discussions/what-is-olvy-used-for) ### 21. [ZYKRR- Experience Management Platform](https://www.g2.com/products/zykrr-experience-management-platform/reviews) Zykrr is an AI-powered customer experience management (CXM) platform that helps enterprises measure, understand, and improve experiences across every customer touchpoint in real-time. It integrates feedback, behavioral data, and emotional sentiment into one command center — empowering organizations to anticipate issues, act proactively, and build lasting trust. With presence across India, the U.S., and Europe, Zykrr serves over 100+ large enterprise brands, handling 50M+ reviews, 10M+ feedbacks, redefining how brands turn customer data into business outcomes. **Average Rating:** 4.9/5.0 **Total Reviews:** 4 **How Do G2 Users Rate ZYKRR- Experience Management Platform?** - **Customer Effort Score (CES):** 9.2/10 (Category avg: 8.1/10) - **Customer Satisfaction (CSAT) Score:** 10.0/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind ZYKRR- Experience Management Platform?** - **Seller:** [Zykrr Technologies](https://www.g2.com/sellers/zykrr-technologies) - **Year Founded:** 2022 - **HQ Location:** Gurugram, IN - **LinkedIn® Page:** https://www.linkedin.com/company/zykrr (44 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 25% Enterprise, 25% Mid-Market #### What Are ZYKRR- Experience Management Platform's Pros and Cons? **Pros:** - Dashboard Usability (2 reviews) - Ease of Use (2 reviews) - Easy Setup (2 reviews) - Automation (1 reviews) - Customer Feedback (1 reviews) ### What Do G2 Reviewers Say About ZYKRR- Experience Management Platform? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **intuitive reporting dashboard** of ZYKRR, which enhances decision-making with comprehensive analytics and insights. - Users find ZYKRR-Experience Management Platform's **ease of use** remarkable, enhancing customer experience management effortlessly. - Users appreciate the **easy setup** of ZYKRR-Experience Management Platform, enabling quick creation of surveys and efficient onboarding. - Users value the **automation capabilities** of ZYKRR, facilitating seamless survey processes across multiple channels effectively. - Users value the **excellent customer feedback collection** capabilities of ZYKRR, enhancing insights for leadership and product teams. #### What Are Recent G2 Reviews of ZYKRR- Experience Management Platform? **"[Exceptional Support and Cutting-Edge Features](https://www.g2.com/survey_responses/zykrr-experience-management-platform-review-11893853)"** **Rating:** 5.0/5.0 stars *— Ravindra K.* [Read full review](https://www.g2.com/survey_responses/zykrr-experience-management-platform-review-11893853) --- **"[Intuitive and Scalable CXM Platform with Real-Time Insights with Gen AI Features](https://www.g2.com/survey_responses/zykrr-experience-management-platform-review-11876862)"** **Rating:** 5.0/5.0 stars *— Groot G.* [Read full review](https://www.g2.com/survey_responses/zykrr-experience-management-platform-review-11876862) --- ### 22. [HappyOrNot](https://www.g2.com/products/happyornot/reviews) HappyOrNot is a customer feedback insights solution that helps companies improve operational excellence and business performance, instantly and over time. Our range of easy-to-use feedback-collecting Smileys, analytics, and reporting helps companies make informed decisions based on real-time, continuous data. Know how you're doing, what works (and what doesn't), and when and where to improve. Additional Success services included, such as onboarding, customer support, Help Center, and more. **Average Rating:** 3.7/5.0 **Total Reviews:** 3 **How Do G2 Users Rate HappyOrNot?** - **Has the product been a good partner in doing business?:** 5.0/10 (Category avg: 9.1/10) **Who Is the Company Behind HappyOrNot?** - **Seller:** [HappyOrNot Ltd](https://www.g2.com/sellers/happyornot-ltd) - **Year Founded:** 2009 - **HQ Location:** Tampere, FI - **Twitter:** @happyornotcom (1,343 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/happyornot-ltd- (82 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 67% Small-Business, 33% Mid-Market #### What Are Recent G2 Reviews of HappyOrNot? **"[Simple Yet Effective](https://www.g2.com/survey_responses/happyornot-review-744471)"** **Rating:** 4.5/5.0 stars *— Katie S.* [Read full review](https://www.g2.com/survey_responses/happyornot-review-744471) --- **"[Happy or Not gave us valuable insight about our employees.](https://www.g2.com/survey_responses/happyornot-review-4284660)"** **Rating:** 5.0/5.0 stars *— Jan A.* [Read full review](https://www.g2.com/survey_responses/happyornot-review-4284660) --- #### What Are G2 Users Discussing About HappyOrNot? - [What is HappyOrNot used for?](https://www.g2.com/discussions/what-is-happyornot-used-for) ### 23. [Goodays](https://www.g2.com/products/goodays/reviews) Goodays is Europe’s leading Customer Experience & Interaction Management Platform. Founded in 2012, Goodays helps the world’s most customer-centric brands turn every piece of feedback into action — at scale and with a human touch. Unlike traditional CX platforms that focus on measurement, Goodays empowers teams across the organisation — from HQ to frontline — to act instantly on customer insights and build stronger relationships every day. Used in 32 countries by 150+ major brands such as Domino’s, SFR, Sonepar and LCL, the Goodays platform gives over 70,000 business locations and CX professionals the tools to: Collect and understand customer feedback in real time Engage in personalised, meaningful conversations with every customer Increase NPS and satisfaction, drive loyalty, and win back unhappy customers Align HQ strategies and local actions to deliver a consistent brand promise In 2024, Goodays launched Goodays Insight, a breakthrough module powered by Generative AI, that transforms millions of customer comments into actionable insights and prioritised recommendations. This innovation makes the Voice of the Customer truly actionable — enabling CX and Insights teams to focus on what matters most: impact. Whether you’re a global retailer, a restaurant franchise, or a financial services brand, Goodays is your partner for building customer-obsessed organisations — uniting measurement, action and improvement in a single European platform built for scale. **Average Rating:** 5.0/5.0 **Total Reviews:** 2 **How Do G2 Users Rate Goodays?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) **Who Is the Company Behind Goodays?** - **Seller:** [Critizr](https://www.g2.com/sellers/critizr) - **Year Founded:** 2012 - **HQ Location:** Paris, Lille, London, FR - **LinkedIn® Page:** https://www.linkedin.com/company/1623976 (89 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Enterprise #### What Are Recent G2 Reviews of Goodays? **"[Excellent tool to measure our effectiveness](https://www.g2.com/survey_responses/goodays-review-1600813)"** **Rating:** 5.0/5.0 stars *— Camille L.* [Read full review](https://www.g2.com/survey_responses/goodays-review-1600813) --- **"[feed back on 18 months of partnership](https://www.g2.com/survey_responses/goodays-review-1621866)"** **Rating:** 5.0/5.0 stars *— Céline L.* [Read full review](https://www.g2.com/survey_responses/goodays-review-1621866) --- #### What Are G2 Users Discussing About Goodays? - [What is Critizr used for?](https://www.g2.com/discussions/what-is-critizr-used-for) ### 24. [Mindful by Medallia](https://www.g2.com/products/mindful-by-medallia/reviews) Mindful is a best-in-class customer experience solution for the world’s biggest brands. For us, customer-centricity is key—so we bridge the gap between experiences, bringing customers the help they need at a time that’s best for them. Mindful adds emotional intelligence to every interaction by transitioning customers across channels like voice, digital, text, and in-person to provide a premier experience for customers, an empowered experience for agents, and peak efficiency for brands. • Winning the customer journey is critical to a thriving brand, and Mindful bridges the gaps between disconnected experiences. • Digital dead ends are replaced by no-code call schedulers, carrying context over for the customer while creating predictable queue volume. • Traditional hold times are a thing of the past by providing premier callback in the IVR. • Customers expectations are managed with status updates and options to reconnect via SMS. The biggest Fortune 500 brands have been using Mindful to improve contact center metrics like AHT, ASA, Abandonment, and agent happiness. Satisfaction metrics like CSAT, NPS, CES are also improved thanks to seamless transitions and agent preparedness. It all comes together for the very best customer experience that drives revenue and loyalty. **Average Rating:** 4.8/5.0 **Total Reviews:** 6 **How Do G2 Users Rate Mindful by Medallia?** - **Has the product been a good partner in doing business?:** 10.0/10 (Category avg: 9.1/10) - **Customer Satisfaction (CSAT) Score:** 10.0/10 (Category avg: 8.6/10) - **Net Promoter Score (NPS):** 10.0/10 (Category avg: 8.7/10) **Who Is the Company Behind Mindful by Medallia?** - **Seller:** [Medallia](https://www.g2.com/sellers/medallia) - **Year Founded:** 2001 - **HQ Location:** San Francisco, CA - **Twitter:** @Medallia (12,225 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/49697/ (1,938 employees on LinkedIn®) - **Phone:** 650-321-3000 **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of Mindful by Medallia? **"[Robust and user-friendly tool](https://www.g2.com/survey_responses/mindful-by-medallia-review-6971851)"** **Rating:** 5.0/5.0 stars *— Derick H.* [Read full review](https://www.g2.com/survey_responses/mindful-by-medallia-review-6971851) --- **"[Easy to use](https://www.g2.com/survey_responses/mindful-by-medallia-review-9754879)"** **Rating:** 4.0/5.0 stars *— James R.* [Read full review](https://www.g2.com/survey_responses/mindful-by-medallia-review-9754879) --- ### 25. [Ombea](https://www.g2.com/products/ombea-ombea/reviews) Ombea helps you measure and improve customer and employee experience on-site and online. Capture feedback at any physical or digital touchpoint and let our state-of-the-art algorithms find the hidden pain points for you. All discoveries are neatly summarised and presented back as prioritised to-do lists. Smart alerts tell you when something needs your immediate attention, while timely reports keep you on top of pain points you need to outsmart the competition. Ombea customers cover the entire spectrum: From boutique coffee shops with a single outlet to a multinational retail conglomerate, and everything in between. No matter where you choose to stream feedback from, Ombea provides a branded and frictionless experience for the people that matter to you. As a result, you will enjoy a greater stream of responses and smarter advice. **Average Rating:** 5.0/5.0 **Total Reviews:** 4 **Who Is the Company Behind Ombea?** - **Seller:** [Ombea](https://www.g2.com/sellers/ombea) - **Year Founded:** 2009 - **HQ Location:** Stockholm, Stockholm - **Twitter:** @OMBEA (760 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1617015/ (13 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 125% Small-Business #### What Are Recent G2 Reviews of Ombea? **"[OMBEA always adding new featurs](https://www.g2.com/survey_responses/ombea-review-4533510)"** **Rating:** 5.0/5.0 stars *— Ross W.* [Read full review](https://www.g2.com/survey_responses/ombea-review-4533510) --- **"[A grate tool to know what your customers think about your store](https://www.g2.com/survey_responses/ombea-review-4547239)"** **Rating:** 5.0/5.0 stars *— Joseph B.* [Read full review](https://www.g2.com/survey_responses/ombea-review-4547239) --- #### What Are G2 Users Discussing About Ombea? - [What is OMBEA used for?](https://www.g2.com/discussions/what-is-ombea-used-for) ## What Is Experience Management Software? [Customer Service Software](https://www.g2.com/categories/customer-service) ## What Software Categories Are Similar to Experience Management Software? - [Survey Software](https://www.g2.com/categories/survey) - [User Research Tools](https://www.g2.com/categories/user-research) - [Feedback Analytics Software](https://www.g2.com/categories/feedback-analytics) --- ## How Do You Choose the Right Experience Management Software? ### What You Should Know About Experience Management Software ### What is Experience Management Software? Experience management (XM) software, also known as customer experience (CX) or customer experience management (CEM or CXM) software, refers to technology that helps manage an organization’s interactions with its customers across all channels and touchpoints in the customer journey. CXM software enables businesses to collect, consolidate, and analyze customer feedback, providing actionable insights throughout the customer journey and lifecycle. With real-time, advanced analytics, experience management tools help companies understand how feedback relates to their business metrics. With these products, the most successful businesses are able to use predictive analytics to act on potential issues before they arise. Experience management software also provides tools for closed-loop actions, meaning employees are empowered to take action on optimization of customer experiences by responding to customers or prioritizing product roadmaps based on feedback. #### What Types of Experience Management Software Exist? All experience management solutions offer the same basic functionality. The most common use case is CX; however, some products are able to target other types of audiences for feedback concerning product experience, brand experience, and even market research. Some experience management platforms also offer features for gauging employee experiences. 1. [**Customer experience (CX)**](https://www.g2.com/categories/experience-management/f/customer-experience) **:** Most experience management solutions are designed for targeting customers for feedback at various points in the customer journey. These platforms analyze feedback and deliver insights to customer-facing employees and other relevant stakeholders so immediate actions can be taken if necessary. 2. [**B2B account experience**](https://www.g2.com/categories/experience-management/f/b2b-account-experience) **:** This enables the collection of feedback from B2B clients and accounts on their experience with a business and its products or services. It helps deliver actionable insights to relevant stakeholders, such as sales and customer success teams. 3. **Brand experience:** Experience management products with features for brand experience collect feedback concerning brand perception and brand loyalty. These insights are delivered to relevant stakeholders like marketing professionals who use the data to improve brand positioning and develop new marketing strategies. 4. [**Product experience**](https://www.g2.com/categories/experience-management/f/product-experience) **:** Product experience solutions collect customer feedback concerning their experience with a product. Insights concerning product experiences are routed to product management teams who use customer feedback to fix bugs or prioritize their roadmaps. 5. [**Market research**](https://www.g2.com/categories/experience-management/f/market-research) **:** Businesses may use experience management solutions to perform market research. These tools collect feedback from a company’s audience or target market and provide market research-specific features like panels. ### What are the Common Features of Experience Management Software? 1. **Survey management:** A core feature of experience management software is the creation and distribution of surveys to customers. These tools allow businesses to solicit customer feedback through a variety of channels, including through their website, email, SMS, or in-app messages. While some customers may prefer to receive communications via email, others may be more inclined to respond to surveys sent through SMS, so it’s important for businesses to understand their customers’ preferences when requesting feedback. 2. **Text analytics:** In customer surveys, businesses may elect to include open-ended questions. This permits users to elaborate on “yes" or “no" responses, identify specific issues with a product, or describe personal experiences, contributing to a wider variety and depth of data. Experience management tools use machine learning and natural language processing (NLP) to analyze these open-ended text responses. Text analytics features help organizations understand customer sentiment, uncover trends, and identify opportunities, turning their customers’ feedback into actionable insights. 3. **Net promoter score (NPS):** Experience management software allows organizations to send NPS surveys to their customers. NPS is one of the primary metrics for CX and an indicator of business growth. These surveys ask how likely the customer is to recommend the product or service to a friend or colleague on a scale of 1 to 10. NPS surveys are typically followed by an open-ended question asking customers to elaborate on their ratings. Measuring NPS on a regular basis provides businesses with key insights into brand loyalty and customer engagement. 4. **Customer satisfaction (CSAT) scores:** CSAT is another common key performance indicator (KPI) used in measuring CX. This score is calculated by asking a customer how satisfied they were with a recent transaction on a rating scale. While NPS is a high-level KPI for customer loyalty, CSAT is typically focused on a specific point in the customer journey. Customers might receive a CSAT survey after making a purchase or speaking to a customer service representative. 5. **Customer effort score (CES):** Experience management software helps businesses measure a third CX metric, the CES. This is another customer service KPI that asks customers how much effort was required for them to get an issue resolved or a request handled. Tracking CES helps an organization identify opportunities to improve customer service processes to make customer experiences more effortless and intuitive. 6. **Closed-loop actions:** In contrast to enterprise feedback management, experience management solutions offer enhanced capabilities for closing the loop on customer feedback. For example, customer service teams may be notified of a negative response to a survey; experience management software would allow an agent to respond to that customer directly through the platform. Conversely, if a response is positive, the agent may ask the customer to leave a review or send a referral. Features for closing the loop empower businesses to take immediate action on customer feedback. ### What are the Benefits of Experience Management Software? Experience management platforms help businesses bridge the gap between the experiences they believe they are delivering to customers and the experiences customers are actually receiving. Below are a few benefits of the software:  - **Collect feedback:** Like enterprise feedback management software, experience management tools enable organizations to collect feedback from their customers with surveys that measure NPS, CSAT, and CES. While many of these tools focus on customer service, they can be leveraged across many different areas of a business, including product development, marketing, and even human resources.  - **Provide analysis** : By combining and analyzing customer feedback from multiple channels, experience management software offers companies a holistic view of their customers’ experiences and how those experiences are impacting the business. - **Voice of customer (VoC)**: Organizations invest in experience management tools to support their VoC programs. VoC, which is relatively new in the field of CX, is a market research technique focused on capturing customer feedback. Experience management software is used to gather and collaborate on data related to the VoC, empowering businesses to make data-driven decisions to meet their customers’ needs and expectations. ### Who Uses Experience Management Software? Any business with a vested interest in promoting positive customer experiences benefits from experience management software. These platforms are leveraged by organizations across many different industries, including retail, healthcare, technology, financial services, hospitality, and nonprofit. **Customer service:** Customer support and customer success teams are some of the heaviest users of experience management software. These departments work closely with business customers and play a major role in managing customer experiences. Customer service teams use experience management software to track CX metrics with surveys that measure NPS, CSAT, and CES. These metrics help businesses understand where they are falling short and how they can improve to meet the expectations of their customers. Experience management solutions flag negative customer feedback and provide teams with tools to follow up with those customers, turning negative experiences into positive interactions. Feedback collected through experience management tools is routed directly to a company’s contact center, where agents follow up with dissatisfied customers. **Marketing:** Most consumers rely on reviews from their peers when they make purchasing decisions. As a result, positive customer experiences are a powerful tool for promoting a company’s products and services. Experience management software allows marketing teams to capture positive reviews and feedback that are shared on social media, added to marketing materials, or used as case studies. **Product development:** Experience management software helps inform decision making around product updates and new product development. Text analytics and advanced reporting features allow product teams to identify pain points in the user experience. With these insights, product teams are able to add functionality or introduce new features that will improve customers’ experiences with the product. ### What’s the best experience management software for small businesses? For small businesses aiming to enhance customer satisfaction and gather actionable feedback, [top small business experience management platforms](https://www.g2.com/categories/experience-management/small-business) include: - [Birdeye](https://www.g2.com/products/birdeye/reviews) offers an all-in-one platform for reviews, surveys, and customer feedback, helping small businesses manage their online reputation and improve customer experience. - [SurveySparrow](https://www.g2.com/products/surveysparrow/reviews) features conversational surveys and automation capabilities, allowing small businesses to engage customers effectively and analyze feedback for continuous improvement. ### What are the top experience management platforms for SaaS companies? For SaaS companies seeking to optimize user experience and gather product feedback, leading experience management platforms on G2 include: - [Qualtrics CoreXM](https://www.g2.com/products/qualtrics-strategy-research-formerly-corexm/reviews) provides advanced survey tools and analytics, enabling SaaS companies to collect and act on customer insights to enhance product offerings. - [UserTesting](https://www.g2.com/products/usertesting/reviews) offers real-time user feedback through video recordings, helping SaaS companies understand user behavior and improve usability. ### What’s the most recommended experience management software for large enterprises? For large enterprises aiming to manage complex customer journeys and gather comprehensive feedback, leading [enterprise-level experience management platforms](https://www.g2.com/categories/experience-management/enterprise) include: - [Medallia Experience Cloud](https://www.g2.com/products/medallia-customer-experience/reviews) provides real-time feedback and AI-driven insights, enabling enterprises to understand customer sentiments and drive improvements across touchpoints. - [Verint](https://www.g2.com/products/verint-verint-voice-of-the-customer/reviews) delivers tools for capturing and analyzing customer feedback across channels, helping enterprises enhance customer satisfaction and loyalty. #### Software Related to Experience Management Software [Enterprise feedback management software](https://www.g2.com/categories/enterprise-feedback-management)[:](https://www.g2.com/categories/enterprise-feedback-management) Enterprise feedback management solutions offer similar functionality to that of experience management software. These tools enable businesses to collect, analyze, and distribute customer feedback. Businesses may use these products instead of experience management solutions if closing the loop on feedback is unnecessary or if they use another platform to follow up with customers. [Survey software](https://www.g2.com/categories/survey)[:](https://www.g2.com/categories/survey) Survey features serve as the foundation of experience management software. Businesses, as well as non-business entities, use survey software to create and share online surveys, quizzes, polls, and web forms. [User research software](https://www.g2.com/categories/user-research)[:](https://www.g2.com/categories/user-research) User experience (UX) and product development teams may prefer user research software over experience management tools. User research platforms enable businesses to target customers or outside audiences for in-the-moment feedback on a product or brand. User research may be conducted through surveys, interviews, and focus groups. [Employee engagement software](https://www.g2.com/categories/employee-engagement)[:](https://www.g2.com/categories/employee-engagement) Organizations dedicated to improving the health of their business understand that it’s important to gauge employee satisfaction as well as customer satisfaction. While experience management software helps businesses collect external customer feedback, employee engagement software may be used to conduct pulse surveys and track employee feedback. ### Challenges with Experience Management Software **Lack of adoption:** Experience management software is designed to support robust customer service programs and cross-department collaboration. If a business does not already have plans and processes in place for experience management, it may be difficult for teams within the organization to adopt such a platform. Before implementing an experience management solution, executives should examine their current processes and consider whether employee training is needed to ensure the product is adopted across the company. ### How to Buy Experience Management Software? The complexity of an experience management solution depends on the size of the business and what a business wants to accomplish. The software can be simplified with basic features for communicating with customers or have comprehensive features that would integrate with existing platforms or software products. However, the overall reason for a business to invest in customer experience management software is to achieve better customer experience and brand loyalty. Factors that businesses should consider include:  **Business size capability:** Small and mid-sized companies can opt for CEM software that focuses on customer interactions and highlights the internal problems that might impact customer experience, such as monitoring live chat. However, larger enterprises can opt for a robust comprehensive software that helps in managing the complexities of various departments like marketing, sales, etc. **Communication integration:** CEM needs to integrate well with various communication methods, such as social media, emails, etc.  **Data integration:** CEM also needs to integrate with existing platforms like customer databases, customer relationship management (CRM) software, etc.