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Compare Emailgistics and Freshdesk 
Featured Products
At a Glance
Market Segments
Mid-Market (48.8% of reviews)
Small-Business (48.3% of reviews)
Entry-Level Pricing
$11.00 Per Month
$19.00 1 User per month billed annually Per Month
Emailgistics
Star Rating
(41)4.7 out of 5
Market Segments
Mid-Market (48.8% of reviews)
Pros & Cons
Entry-Level Pricing
$11.00 Per Month
Free Trial is available
Browse all 3 pricing plansFreshdesk
Star Rating
(3,621)4.4 out of 5
Market Segments
Small-Business (48.3% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00 1 User per month billed annually Per Month
Free Trial is available
Browse all 6 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshdesk excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Emailgistics. Users appreciate its clean interface and strong automation features, which enhance productivity and streamline support processes.
- Users say that Freshdesk's ticket management and multi-channel support are standout features, making it easier for teams to manage incoming requests without confusion. The shared inbox functionality is particularly praised for preventing ticket duplication and ensuring efficient collaboration.
- According to verified reviews, Emailgistics shines in its ability to organize and prioritize emails, which has been described as a game-changer for teams overwhelmed by email chaos. Users highlight how it has saved them countless hours and improved their workflow significantly.
- Reviewers mention that while Emailgistics has a smaller user base, it offers excellent customer support, which has been crucial for teams needing assistance with managing multiple client-specific inboxes. This level of support has been noted as a key factor in its effectiveness.
- Users report that Freshdesk's automation capabilities, such as SLA tracking and ticket alignment, contribute to a more organized support environment. This is particularly beneficial for small businesses looking to enhance their IT service management.
- According to recent feedback, Emailgistics is particularly well-suited for mid-market teams that require robust email management solutions. However, some users feel that it may not be as feature-rich as Freshdesk, which could limit its appeal for those seeking comprehensive support tools.
Pricing
Entry-Level Pricing
Emailgistics
Starter
$11.00
Per Month
For teams that need shared inboxes, automated routing, performance tracking, and real-time controls—All plans include no cost onboarding and instructor led training.
- Unlimited team inboxes
- Automated message assignment
- Standard workflow rules
Freshdesk
Freshdesk Email and Ticketing (Growth)
$19.00
1 User per month billed annually Per Month
Omnichannel engagement, AI agents, and robust ticketing across web, SMS, messaging and email
- Automations
- Help Desk and Ticketing: Ticketing, Shared inbox, Threads and tasks, Customer portal
- Analytics: OOB analytics and standard reports
Free Trial
Emailgistics
Free Trial is available
Freshdesk
Free Trial is available
Ratings
Meets Requirements
9.0
40
8.6
3,184
Ease of Use
9.2
40
8.8
3,206
Ease of Setup
8.6
36
8.6
2,265
Ease of Admin
9.1
31
8.7
2,154
Quality of Support
9.4
38
8.7
3,083
Has the product been a good partner in doing business?
9.4
30
8.8
2,079
Product Direction (% positive)
10.0
40
8.8
3,159
Features by Category
Ticket and Case Management
Not enough data
8.9
2224
|
Verified
Not enough data
8.8
2230
|
Verified
Not enough data
8.5
2145
|
Verified
Not enough data
8.5
2036
|
Verified
Not enough data
8.3
1800
|
Verified
Not enough data
8.5
2088
|
Verified
Not enough data
8.7
2009
|
Verified
Not enough data
8.2
1373
|
Verified
Generative AI
Not enough data
7.3
331
Not enough data
7.4
328
Agentic AI - Help Desk
Not enough data
7.1
60
Not enough data
6.9
60
Not enough data
7.2
58
Communication Channels
Not enough data
8.6
1923
|
Verified
Not enough data
8.9
2070
|
Verified
Not enough data
8.4
1314
|
Verified
Not enough data
8.0
1194
|
Verified
Not enough data
7.9
941
|
Verified
Platform
Not enough data
8.0
1156
|
Verified
Not enough data
8.1
1663
|
Verified
Not enough data
8.6
1546
|
Verified
Not enough data
8.2
1142
|
Verified
Not enough data
8.0
1862
|
Verified
Not enough data
8.3
1960
|
Verified
Templates
8.1
8
Not enough data
5.0
7
Not enough data
7.9
7
Not enough data
6.7
6
Not enough data
Edit
5.0
7
Not enough data
8.6
7
Not enough data
8.3
6
Not enough data
Logistics
6.7
6
Not enough data
6.7
6
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Email Template Builder
Not enough data
Not enough data
Not enough data
Not enough data
Channels
Not enough data
8.3
354
Not enough data
7.9
333
Not enough data
7.5
324
Design
Not enough data
8.2
331
Not enough data
7.8
336
Not enough data
8.2
356
Not enough data
8.3
342
Not enough data
8.4
332
Generative AI
Not enough data
7.7
266
Not enough data
7.7
266
Usability
Not enough data
8.7
265
Not enough data
8.7
261
Not enough data
8.7
254
Reporting
Not enough data
8.6
249
Not enough data
8.5
245
Not enough data
8.6
257
Generative AI
Not enough data
7.5
182
Not enough data
7.6
182
Conversational Platform
Not enough data
8.3
434
Not enough data
8.3
381
Not enough data
8.3
373
Not enough data
8.4
308
Support Automation
Not enough data
8.4
389
Not enough data
8.4
410
Not enough data
8.2
373
Not enough data
8.2
314
Generative AI
Not enough data
7.4
209
Not enough data
7.4
206
Sorting & Filtering
7.8
22
Not enough data
8.3
22
Not enough data
6.0
20
Not enough data
8.8
20
Not enough data
Integrations
9.1
23
Not enough data
Feature Not Available
Not enough data
5.6
16
Not enough data
Time Management
8.7
20
Not enough data
8.6
21
Not enough data
8.6
21
Not enough data
Generative AI
6.0
7
Not enough data
5.7
7
Not enough data
5.7
7
Not enough data
Agentic AI - Email Management
6.9
7
Not enough data
6.7
7
Not enough data
Generative AI
Not enough data
7.9
118
Not enough data
7.9
117
Not enough data
7.6
116
Communication
Not enough data
8.8
585
|
Verified
Not enough data
8.7
602
|
Verified
Not enough data
8.7
496
|
Verified
Not enough data
8.5
200
Not enough data
8.2
202
Internal Use
Not enough data
8.1
1663
|
Verified
Not enough data
8.6
204
Not enough data
8.1
187
Not enough data
8.8
560
|
Verified
Not enough data
8.8
521
|
Verified
Not enough data
8.6
549
|
Verified
Generative AI
Not enough data
7.9
144
Self-Service Experience
Not enough data
8.7
960
Not enough data
8.6
913
Not enough data
8.3
687
Not enough data
8.2
241
Not enough data
8.4
258
Self-Service Platform
Not enough data
8.5
254
Not enough data
8.6
261
Not enough data
8.0
221
Not enough data
8.4
238
Agentic AI - Customer Self-Service
Not enough data
7.9
20
Not enough data
7.7
17
Not enough data
7.9
18
Not enough data
7.6
19
Not enough data
7.7
20
Not enough data
7.5
19
Not enough data
7.8
19
Generative AI
Not enough data
8.2(won by default)
81
Not enough data
8.1(won by default)
81
Process
Not enough data
8.6(won by default)
165
Not enough data
9.3(won by default)
485
Not enough data
8.6(won by default)
375
Channels
Not enough data
9.2(won by default)
481
Not enough data
8.7(won by default)
420
Not enough data
8.8(won by default)
381
Not enough data
8.5(won by default)
342
Not enough data
8.2(won by default)
56
Insight
Not enough data
8.6(won by default)
384
Not enough data
8.7(won by default)
172
Not enough data
8.6(won by default)
375
Not enough data
9.1(won by default)
448
Generative AI
Not enough data
7.7
88
Not enough data
7.7
87
Customer Query Resolution - AI Customer Support Agents
Not enough data
9.0
12
Not enough data
8.8
11
Not enough data
8.3
12
Not enough data
8.8
12
Not enough data
8.2
13
Customer Interaction Automation - AI Customer Support Agents
Not enough data
8.2
12
Not enough data
8.7
14
Not enough data
8.7
13
Not enough data
8.7
14
Automation
Not enough data
9.0
12
Not enough data
8.8
13
Not enough data
8.9
12
Autonomy
Not enough data
7.2
12
Not enough data
8.6
11
Not enough data
8.6
13
Not enough data
8.3
13
Agentic AI - AI Agents
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Emailgistics and Freshdesk are categorized as Shared Inbox
Unique Categories
Emailgistics is categorized as Email Management and Email Template Builder
Reviews
Reviewers' Company Size
Emailgistics
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshdesk
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Manufacturing
12.2%
Insurance
9.8%
Transportation/Trucking/Railroad
7.3%
Retail
4.9%
Real Estate
4.9%
Other
61.0%
Information Technology and Services
17.1%
Computer Software
12.9%
Internet
4.1%
Financial Services
4.1%
Education Management
3.7%
Other
58.1%
Alternatives
Discussions
Emailgistics has no discussions with answers
What is Freshdesk used for?
4 Comments
TB
Freshdesk is a customer support software used to manage and streamline customer service operations. It helps businesses handle customer inquiries, track...Read more
What is the use of freshdesk?
3 Comments
AB
Freshdesk is a Customer communication portal that will assist you in managing customer queries in various formats in a centralised space with transparency in...Read more
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