# Eltropy vs Zoho Desk Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Zoho Desk excels in providing a comprehensive solution for managing customer interactions, with users appreciating its ability to automate repetitive tasks. One user highlighted how it automatically routes tickets and applies priorities, significantly reducing manual workload.
- **Users say** that Eltropy stands out for its seamless integration of various communication channels, allowing users to text, chat, or video call without switching systems. This modern approach to communication is particularly praised for its intuitive interface, making it easy to manage member interactions.
- **According to verified reviews** , Zoho Desk's live chat feature is a favorite among users, who enjoy the flexibility to modify workflows as needed. This adaptability is seen as a major advantage for businesses looking to tailor their customer support processes.
- **Reviewers mention** that while Eltropy offers a user-friendly experience, it may not have the same depth of features as Zoho Desk. Users appreciate Eltropy's focus on compliance and secure interactions, but some feel it lacks the robust automation capabilities that Zoho Desk provides.
- **G2 reviewers highlight** that Zoho Desk's strong market presence and high satisfaction scores reflect its reliability and effectiveness in customer service management. With a significant number of recent reviews, users feel confident in its ability to meet their needs.
- **Users report** that Eltropy's focus on centralized communication is beneficial, especially for organizations that prioritize regulatory compliance. However, some users feel that its feature set may not be as comprehensive as Zoho Desk's, which could limit its effectiveness for more complex customer service operations.



| | Eltropy | Zoho Desk | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 51 | 7,611 | 
| **Largest Market Segment** | Mid-Market (45.1% of reviews) | Small-Business (72.8% of reviews) | 
| **Entry Level Price** | No pricing available | $0.00 | 

---
## Top Pros & Cons

### Eltropy

Pros:
- Ease of Use (22 reviews)
- Customer Support (19 reviews)

Cons:
- Learning Curve (10 reviews)
- Steep Learning Curve (10 reviews)

### Zoho Desk

Pros:
- Ease of Use (622 reviews)
- Features (462 reviews)

Cons:
- Learning Curve (297 reviews)
- Steep Learning Curve (211 reviews)

---
## Ratings Comparison
| Rating | Eltropy | Zoho Desk | 
|---|---|---|
  | **Meets Requirements** | 8.8 (47 reviews) | 8.7 (6121 reviews) | 
  | **Ease of Use** | 8.7 (50 reviews) | 8.5 (6202 reviews) | 
  | **Ease of Setup** | 8.4 (43 reviews) | 8.1 (5473 reviews) | 
  | **Ease of Admin** | 8.5 (18 reviews) | 8.3 (4932 reviews) | 
  | **Quality of Support** | 8.5 (47 reviews) | 8.3 (5507 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (18 reviews) | 8.4 (4460 reviews) | 
  | **Product Direction (% positive)** | 9.8 (49 reviews) | 8.9 (5841 reviews) | 

---
## Pricing

### Eltropy

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

### Zoho Desk

#### Entry-Level Pricing

Plan: FREE

Price: $0.00

Description: Completely Free upto 3 agents

Key Features:
- Email Ticketing
- Customer Management
- Private Knowledge Base 

[Browse all 5 editions](https://www.g2.com/products/zoho-desk/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Eltropy** | 8.1/10 | 15 |
| **Zoho Desk** | 8.1/10 | 4358 |

#### Ticket and Case Management

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **Ticket creation user experience** | 8.1 (12 reviews) | 8.7 (3491 reviews) ✓ Verified | 
| **Ticket response user experience** | 7.8 (12 reviews) | 8.5 (3385 reviews) ✓ Verified | 
| **Workflow** | 8.8 (12 reviews) | 8.4 (3215 reviews) ✓ Verified | 
| **Response Automation** | 8.3 (12 reviews) | 8.3 (2968 reviews) ✓ Verified | 
| **SLA Management** | 8.0 (11 reviews) | 8.2 (2695 reviews) ✓ Verified | 
| **Attachments/Screencasts** | 8.5 (11 reviews) | 8.4 (2917 reviews) ✓ Verified | 
| **Ticket Collaboration** | 7.6 (11 reviews) | 8.5 (2951 reviews) ✓ Verified | 
| **Customer and Contacts Database** | 9.1 (11 reviews) | 8.3 (2532 reviews) ✓ Verified | 

#### Generative AI

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.4 (972 reviews) | 
| **AI Text Summarization** | Not enough data | 7.4 (953 reviews) | 

#### Agentic AI - Help Desk

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.1 (359 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.2 (362 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (359 reviews) | 

#### Communication Channels

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **Customer Portal** | 7.9 (11 reviews) | 8.3 (2882 reviews) ✓ Verified | 
| **Email to Case** | 8.6 (11 reviews) | 8.6 (3134 reviews) ✓ Verified | 
| **Chat/Live Support** | 7.8 (10 reviews) | 8.2 (2424 reviews) ✓ Verified | 
| **Social Integration** | 8.3 (11 reviews) | 8.0 (2164 reviews) ✓ Verified | 
| **Voice** | 8.6 (11 reviews) | 7.8 (1930 reviews) ✓ Verified | 

#### Platform

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **Mobile User Support** | 7.6 (11 reviews) | 8.1 (2307 reviews) ✓ Verified | 
| **Customization ** | 7.9 (14 reviews) | 8.2 (2759 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 7.7 (11 reviews) | 8.4 (2862 reviews) ✓ Verified | 
| **Integration** | 7.9 (11 reviews) | 8.2 (2373 reviews) ✓ Verified | 
| **Reporting** | 7.4 (11 reviews) | 8.3 (2854 reviews) ✓ Verified | 
| **Dashboards** | 8.3 (10 reviews) | 8.4 (2989 reviews) ✓ Verified | 

### Contact Center Knowledge Base

| Product | Score | Reviews |
|---|---|---|
| **Eltropy** | N/A | N/A |
| **Zoho Desk** | 8.2/10 | 377 |

#### Administration

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **Database Management ** | Not enough data | 8.2 (344 reviews) | 
| **Data Workflows** | Not enough data | 8.2 (342 reviews) | 
| **Issue Management** | Not enough data | 8.4 (346 reviews) | 

#### Knowledge Management

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **Knowledge Base** | Not enough data | 8.6 (325 reviews) | 
| **Publishing Workflows** | Not enough data | 8.2 (316 reviews) | 
| **Analytics** | Not enough data | 8.2 (322 reviews) | 

#### Compliance

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **Policies and Controls** | Not enough data | 8.3 (337 reviews) | 
| **Data Governance** | Not enough data | 8.3 (334 reviews) | 
| **Compliance** | Not enough data | 8.2 (336 reviews) | 
| **Auditing** | Not enough data | 8.1 (334 reviews) | 

#### Customer Support

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **Intelligent Search** | Not enough data | 8.2 (311 reviews) | 
| **Suggestions** | Not enough data | 8.2 (312 reviews) | 
| **Decision Trees** | Not enough data | 8.0 (310 reviews) | 

#### Data Security

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **Risk Data Attributes** | Not enough data | 8.1 (336 reviews) | 
| **Data Transport** | Not enough data | 8.1 (330 reviews) | 
| **Access Management** | Not enough data | 8.4 (335 reviews) | 
| **Multi-Factor Authentication** | Not enough data | 8.4 (333 reviews) | 

#### Administration

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **Integrations** | Not enough data | 8.1 (313 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.4 (315 reviews) | 
| **Performance and Reliability** | Not enough data | 8.5 (313 reviews) | 

#### Generative AI

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.6 (248 reviews) | 

### Customer Communications Management

| Product | Score | Reviews |
|---|---|---|
| **Eltropy** | N/A | N/A |
| **Zoho Desk** | 7.9/10 | 612 |

#### Channels

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **Multi-Channel Coverage** | Not enough data | 8.2 (579 reviews) | 
| **Open Listening** | Not enough data | 8.0 (558 reviews) | 
| **Physical Media** | Not enough data | Feature Not Available | 

#### Design

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **Communications Strategy Development** | Not enough data | 7.9 (547 reviews) | 
| **Create Content** | Not enough data | 7.7 (556 reviews) | 
| **Personalization** | Not enough data | 8.1 (554 reviews) | 
| **Inbound Identification** | Not enough data | 8.1 (550 reviews) | 
| **Regulatory Compliance** | Not enough data | 8.1 (533 reviews) | 

#### Generative AI

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.5 (428 reviews) | 
| **AI Text Summarization** | Not enough data | 7.5 (421 reviews) | 

### Complaint Management

| Product | Score | Reviews |
|---|---|---|
| **Eltropy** | N/A | N/A |
| **Zoho Desk** | 8.2/10 | 461 |

#### Usability

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **All-Employee Access** | Not enough data | 8.3 (448 reviews) | 
| **Supporting Documents** | Not enough data | 8.3 (442 reviews) | 
| **Two-Way Communication** | Not enough data | 8.3 (434 reviews) | 

#### Reporting

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **Priority Case Alerts** | Not enough data | 8.3 (431 reviews) | 
| **Trend Analysis** | Not enough data | 8.2 (416 reviews) | 
| **Performance Monitoring** | Not enough data | 8.3 (423 reviews) | 

#### Generative AI

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (329 reviews) | 
| **AI Text Summarization** | Not enough data | 7.8 (324 reviews) | 

### Co-Browsing

| Product | Score | Reviews |
|---|---|---|
| **Eltropy** | 8.1/10 | 11 |
| **Zoho Desk** | N/A | N/A |

#### Administration

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **Access Control** | 8.5 (11 reviews) | Not enough data | 
| **Web Page Navigation** | 7.6 (11 reviews) | Not enough data | 
| **Real Time Assistance** | 8.3 (11 reviews) | Not enough data | 

#### Security

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **Data Security** | 8.2 (10 reviews) | Not enough data | 
| **Data Masking** | 8.0 (10 reviews) | Not enough data | 

### Live Chat

| Product | Score | Reviews |
|---|---|---|
| **Eltropy** | 8.2/10 | 14 |
| **Zoho Desk** | 8.5/10 | 3382 |

#### Generative AI

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.9 (175 reviews) | 
| **AI Text Summarization** | Not enough data | 8.0 (177 reviews) | 
| **AI Text-to-Speech** | Not enough data | Feature Not Available | 

#### Communication

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **Pop-up Chat** | 8.8 (8 reviews) | 8.8 (719 reviews) ✓ Verified | 
| **Notifications** | 8.3 (8 reviews) | 8.7 (760 reviews) ✓ Verified | 
| **Targeted Emails** | 7.5 (8 reviews) | 8.6 (659 reviews) | 
| **In-App Messaging** | 7.9 (8 reviews) | 8.6 (632 reviews) ✓ Verified | 
| **Co-Browsing** | 8.8 (8 reviews) | 8.3 (356 reviews) | 

####  Internal Use

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **Customization ** | 7.9 (14 reviews) | 8.2 (2759 reviews) ✓ Verified | 
| **Conversation Archiving** | 7.7 (8 reviews) | Feature Not Available | 
| **Lead Development** | 7.9 (8 reviews) | 8.4 (455 reviews) | 
| **Knowledge Base** | 7.9 (8 reviews) | 8.7 (714 reviews) ✓ Verified | 
| **Team Inbox ** | 8.5 (8 reviews) | 8.7 (693 reviews) ✓ Verified | 
| **Customer Profiles** | 8.3 (8 reviews) | 8.6 (707 reviews) ✓ Verified | 

### Customer Self-Service

| Product | Score | Reviews |
|---|---|---|
| **Eltropy** | 8.2/10 | 10 |
| **Zoho Desk** | 8.0/10 | 1875 |

#### Generative AI

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **AI Text Summarization** | Not enough data | 7.7 (422 reviews) | 

#### Self-Service Experience

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **Knowledge Base** | 7.8 (10 reviews) | 8.5 (1513 reviews) | 
| **Searchable Articles** | 8.7 (10 reviews) | 8.4 (1470 reviews) | 
| **Community Forums** | 8.5 (10 reviews) | 8.1 (1277 reviews) | 
| **Mobile Optimization** | 8.5 (10 reviews) | 8.1 (770 reviews) | 
| **Personalization** | 8.8 (10 reviews) | 8.2 (815 reviews) | 

#### Self-Service Platform

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **Branding** | 7.8 (10 reviews) | 8.3 (841 reviews) | 
| **Automation** | 8.2 (10 reviews) | 8.3 (818 reviews) | 
| **Artificial Intelligence** | 8.0 (10 reviews) | 7.8 (731 reviews) | 
| **Integrations** | 7.7 (10 reviews) | 8.2 (766 reviews) | 

#### Agentic AI - Customer Self-Service

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.7 (79 reviews) | 
| **Multi-step Planning** | Not enough data | 7.7 (80 reviews) | 
| **Cross-system Integration** | Not enough data | 7.9 (79 reviews) | 
| **Adaptive Learning** | Not enough data | 7.8 (84 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.8 (82 reviews) | 
| **Proactive Assistance** | Not enough data | 7.8 (80 reviews) | 
| **Decision Making** | Not enough data | 7.8 (85 reviews) | 

### Social Customer Service

| Product | Score | Reviews |
|---|---|---|
| **Eltropy** | N/A | N/A |
| **Zoho Desk** | 8.7/10 | 756 |

#### Generative AI

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.2 (121 reviews) | 
| **AI Text Summarization** | Not enough data | 8.1 (118 reviews) | 

#### Process

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **Mentions** | Not enough data | 8.7 (491 reviews) | 
| **Tickets** | Not enough data | 9.0 (638 reviews) | 
| **Macros** | Not enough data | 8.5 (490 reviews) | 

#### Channels

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **Email** | Not enough data | 9.0 (627 reviews) | 
| **Social** | Not enough data | 8.5 (545 reviews) | 
| **Live Chat** | Not enough data | 8.7 (516 reviews) | 
| **Phone** | Not enough data | 8.6 (459 reviews) | 
| **Text** | Not enough data | 8.8 (485 reviews) | 

#### Insight

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **Surveys** | Not enough data | 8.7 (494 reviews) | 
| **Reporting** | Not enough data | 8.9 (546 reviews) | 
| **Visitor Activity** | Not enough data | 8.8 (516 reviews) | 
| **Help Desk** | Not enough data | 9.0 (591 reviews) | 

### Digital Customer Service Platforms

| Product | Score | Reviews |
|---|---|---|
| **Eltropy** | N/A | N/A |
| **Zoho Desk** | 7.7/10 | 190 |

#### Generative AI

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **AI Text Generation** | Not enough data | 7.7 (186 reviews) | 
| **AI Text Summarization** | Not enough data | 7.7 (185 reviews) | 

### Google Workspace for Sales

| Product | Score | Reviews |
|---|---|---|
| **Eltropy** | N/A | N/A |
| **Zoho Desk** | 7.3/10 | 7 |

#### Agentic AI - Google Workspace for Sales

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.2 (6 reviews) | 
| **Multi-step Planning** | Not enough data | 7.5 (6 reviews) | 
| **Cross-system Integration** | Not enough data | 6.9 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 6.9 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 7.2 (6 reviews) | 

### AI Customer Support Agents

| Product | Score | Reviews |
|---|---|---|
| **Eltropy** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Customer Query Resolution - AI Customer Support Agents

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **Automated Ticket Resolution** | Not enough data | Not enough data | 
| **Contextual Response Generation** | Not enough data | Not enough data | 
| **Sentiment Analysis** | Not enough data | Not enough data | 
| **Knowledge Base Utilization** | Not enough data | Not enough data | 
| **Multilingual Support** | Not enough data | Not enough data | 

#### Customer Interaction Automation - AI Customer Support Agents

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **Proactive Customer Outreach** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Escalation Handling** | Not enough data | Not enough data | 
| **Workflow Optimization** | Not enough data | Not enough data | 

#### Automation

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **Customer Interaction Automation** | Not enough data | Not enough data | 
| **Feedback Collection** | Not enough data | Not enough data | 
| **Document Processing** | Not enough data | Not enough data | 

#### Autonomy

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **Independent Decision Making** | Not enough data | Not enough data | 
| **Adaptive Responses** | Not enough data | Not enough data | 
| **Task Execution** | Not enough data | Not enough data | 
| **Problem Solving** | Not enough data | Not enough data | 

### AI Agents

| Product | Score | Reviews |
|---|---|---|
| **Eltropy** | N/A | N/A |
| **Zoho Desk** | N/A | N/A |

#### Agentic AI - AI Agents

| Feature | Eltropy | Zoho Desk | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (4):** [Live Chat Software](https://www.g2.com/categories/live-chat), [Help Desk Software](https://www.g2.com/categories/help-desk), [Customer Self-Service Software](https://www.g2.com/categories/customer-self-service), [Digital Customer Service Platforms](https://www.g2.com/categories/digital-customer-service-platforms)

**Unique to Eltropy (1):** [Co-Browsing Software](https://www.g2.com/categories/co-browsing)

**Unique to Zoho Desk (6):** [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents), [Social Customer Service Software](https://www.g2.com/categories/social-customer-service), [Complaint Management Software](https://www.g2.com/categories/complaint-management), [Contact Center Knowledge Base Software](https://www.g2.com/categories/contact-center-knowledge-base), [Google Workspace for Sales Software](https://www.g2.com/categories/google-workspace-for-sales), [Customer Communications Management Software](https://www.g2.com/categories/customer-communications-management)


---
## Reviewer Demographics

### By Company Size

| Segment | Eltropy | Zoho Desk | 
|---|---|---|
| **Small-Business** | 41.2% | 72.8% | 
| **Mid-Market** | 45.1% | 23.6% | 
| **Enterprise** | 13.7% | 3.6% | 

### By Industry

#### Eltropy

- **Financial Services:** 19.6%
- **Information Technology and Services:** 9.8%
- **Computer Software:** 7.8%
- **Telecommunications:** 5.9%
- **Banking:** 5.9%
- **Computer & Network Security:** 5.9%
- **Consumer Services:** 5.9%
- **Staffing and Recruiting:** 3.9%
- **Retail:** 3.9%
- **Automotive:** 3.9%
- **Other:** 27.5%

#### Zoho Desk

- **Information Technology and Services:** 17.9%
- **Computer Software:** 10.7%
- **Computer & Network Security:** 4.2%
- **Financial Services:** 3.6%
- **Retail:** 3.5%
- **Telecommunications:** 2.9%
- **Marketing and Advertising:** 2.6%
- **Education Management:** 2.5%
- **Accounting:** 2.2%
- **Consumer Services:** 2.2%
- **Other:** 47.7%

---
## Alternatives

### Alternatives to Eltropy

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
- [Talkdesk](https://www.g2.com/products/talkdesk/reviews) — 4.4/5 stars (2504 reviews)
- [Gladly](https://www.g2.com/products/gladly/reviews) — 4.7/5 stars (1111 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) — 4.4/5 stars (1547 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3747 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews) — 4.3/5 stars (2384 reviews)

### Alternatives to Zoho Desk

- [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) — 4.4/5 stars (7331 reviews)
- [Freshdesk](https://www.g2.com/products/freshdesk/reviews) — 4.4/5 stars (3747 reviews)
- [Front](https://www.g2.com/products/front/reviews) — 4.7/5 stars (2466 reviews)
- [LiveAgent](https://www.g2.com/products/liveagent/reviews) — 4.5/5 stars (1539 reviews)
- [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews) — 4.3/5 stars (6943 reviews)
- [Fin](https://www.g2.com/products/fin/reviews) — 4.5/5 stars (3854 reviews)
- [HappyFox Help Desk](https://www.g2.com/products/happyfox-help-desk/reviews) — 4.5/5 stars (137 reviews)
- [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews) — 4.4/5 stars (2914 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [Help Scout](https://www.g2.com/products/help-scout/reviews) — 4.4/5 stars (428 reviews)

---
## Top Discussions

### Eltropy

No discussions available for this product.

### Zoho Desk

- Title: [Where do I find training VDO?](https://www.g2.com/discussions/where-do-i-find-training-vdo) — 3 comments, 1 upvote
  > **Top comment:** "They have a lot of videos right here https://www.youtube.com/user/zoho

You should be able to find the video you need on youtube."
- Title: [how do i use chat](https://www.g2.com/discussions/how-do-i-use-chat) — 2 comments, 1 upvote
  > **Top comment:** "What chat are you speaking of?"
- Title: [Is it possible for you to make integration with G suite a breeze?](https://www.g2.com/discussions/12317-is-it-possible-for-you-to-make-integration-with-g-suite-a-breeze) — 2 comments, 1 upvote
  > **Top comment:** "OWNER"
- Title: [How is Zoho Desk enhancing customer service management in diverse business sectors?](https://www.g2.com/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk is basically there to stop customer support from being a total mess. Instead of having messages coming in from emails, chats, social media, and..."
- Title: [How does Zoho Desk streamline customer service operations for businesses of all sizes?](https://www.g2.com/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) — 1 comment, 1 upvote
  > **Top comment:** "Zoho Desk integrates with various communication channels, including email, chat, phone, social media, and web forms. This allows businesses to consolidate..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/eltropy-vs-zoho-desk)