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At a Glance
Market Segments
Mid-Market (45.1% of reviews)
Mid-Market (42.6% of reviews)
Entry-Level Pricing
No pricing available
Starting at $25.00 1 User Per Month
Eltropy
Star Rating
(51)4.4 out of 5
Market Segments
Mid-Market (45.1% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about EltropySalesforce Service Cloud
Star Rating
(7,169)4.4 out of 5
Market Segments
Mid-Market (42.6% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at $25.00 1 User Per Month
Free Trial is available
Browse all 5 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that both Salesforce Service Cloud and Eltropy have a strong focus on customer and contacts database management, with Salesforce scoring 8.5 and Eltropy scoring 9.1. Reviewers mention that Eltropy's database features are particularly robust, allowing for better segmentation and targeting of customer communications.
- Reviewers mention that Eltropy excels in mobile optimization, scoring 8.5 compared to Salesforce's 7.9. Users say that Eltropy's mobile interface is intuitive and user-friendly, making it easier for support teams to manage tickets on the go.
- Users on G2 highlight that Salesforce Service Cloud has a more comprehensive knowledge base, scoring 8.6 versus Eltropy's 7.8. Reviewers say that Salesforce's searchable articles feature is particularly effective in helping users find solutions quickly.
- Reviewers mention that Eltropy shines in workflow management, scoring 8.8 compared to Salesforce's 8.3. Users report that Eltropy's automation capabilities streamline processes, making it easier to handle customer inquiries efficiently.
- Users say that both platforms offer solid support, but Eltropy edges out with a score of 8.5 in quality of support compared to Salesforce's 8.3. Reviewers mention that Eltropy's support team is responsive and knowledgeable, which enhances the overall user experience.
- G2 users report that Salesforce Service Cloud has a slight edge in ticket creation user experience with a score of 8.5, while Eltropy scores 8.1. Reviewers mention that Salesforce's ticketing system is more intuitive, allowing for quicker resolution times.
Pricing
Entry-Level Pricing
Eltropy
No pricing availableSalesforce Service Cloud
Starter Suite
Starting at $25.00
1 User Per Month
The simple CRM suite for marketing, sales, service, and commerce.
- Case Management
- Knowledge Management
- Salesforce Mobile App
Free Trial
Eltropy
No trial information availableSalesforce Service Cloud
Free Trial is available
Ratings
Meets Requirements
8.8
47
8.6
2,757
Ease of Use
8.7
50
8.4
5,332
Ease of Setup
8.4
43
7.9
4,091
Ease of Admin
8.5
18
8.2
1,525
Quality of Support
8.5
47
8.3
2,538
Has the product been a good partner in doing business?
8.9
18
8.7
1,506
Product Direction (% positive)
9.8
49
8.2
2,718
Features by Category
Ticket and Case Management
8.1
12
8.5
1202
|
Verified
7.8
12
8.4
1200
|
Verified
8.8
12
8.3
1229
|
Verified
8.3
12
8.3
1152
|
Verified
8.0
11
8.1
978
8.5
11
7.9
1166
|
Verified
7.6
11
8.3
1148
|
Verified
9.1
11
8.5
1026
|
Verified
Generative AI
Not enough data
7.6
176
Not enough data
7.6
175
Agentic AI - Help Desk
Not enough data
8.1
51
Not enough data
8.2
53
Not enough data
8.1
54
Communication Channels
7.9
11
8.4
1019
|
Verified
8.6
11
8.6
1203
|
Verified
7.8
10
8.1
845
8.3
11
8.0
804
|
Verified
8.6
11
8.1
764
Platform
7.4
11
7.8
552
|
Verified
7.9
14
8.3
816
|
Verified
7.7
11
8.6
691
|
Verified
7.9
11
8.3
609
|
Verified
7.4
11
8.2
1143
|
Verified
8.3
10
8.2
1162
|
Verified
Customer Information
Not enough data
8.1
206
Not enough data
8.3
205
Not enough data
8.4
203
Not enough data
7.7
201
Not enough data
7.9
204
Not enough data
8.1
200
Not enough data
7.8
204
Predictions
Not enough data
7.3
197
Not enough data
7.7
198
Not enough data
8.2
196
Not enough data
7.4
194
Platform
Not enough data
8.5
204
Not enough data
8.3
203
Not enough data
8.4
200
Not enough data
8.5
200
Not enough data
8.2
201
Not enough data
8.7
197
Not enough data
8.8
201
Not enough data
9.0
198
Not enough data
8.8
196
Not enough data
8.9
197
Generative AI
Not enough data
7.3
169
Not enough data
7.3
167
Agentic AI - Customer Success
Not enough data
8.6
12
Not enough data
8.5
12
Not enough data
8.9
12
Not enough data
9.2
12
Not enough data
8.6
12
Administration
Not enough data
8.8
227
Not enough data
8.7
226
Not enough data
8.6
223
Knowledge Management
Not enough data
8.7
218
Not enough data
8.5
210
Not enough data
8.4
208
Compliance
Not enough data
8.7
226
Not enough data
8.7
223
Not enough data
8.6
223
Not enough data
8.6
220
Customer Support
Not enough data
8.1
209
Not enough data
8.1
202
Not enough data
8.0
191
Data Security
Not enough data
8.6
215
Not enough data
8.7
216
Not enough data
9.0
217
Not enough data
9.1
217
Administration
Not enough data
8.6
207
Not enough data
8.8
209
Not enough data
8.9
212
Generative AI
Not enough data
7.5
147
Channels
Not enough data
8.5
119
Not enough data
8.3
117
Not enough data
7.5
116
Design
Not enough data
8.4
113
Not enough data
7.9
114
Not enough data
8.2
116
Not enough data
8.4
116
Not enough data
8.5
113
Generative AI
Not enough data
7.4
110
Not enough data
7.5
109
Usability
Not enough data
8.6
203
Not enough data
8.6
206
Not enough data
8.7
204
Reporting
Not enough data
8.7
203
Not enough data
8.3
197
Not enough data
8.6
200
Generative AI
Not enough data
7.6
178
Not enough data
7.6
179
Quality Assurance
Not enough data
8.7
68
Not enough data
8.7
65
Not enough data
8.7
67
Engagement
Not enough data
8.8
66
Not enough data
8.8
66
Not enough data
8.7
66
Performance
Not enough data
8.6
66
Not enough data
8.8
66
Generative AI
Not enough data
7.7
57
Not enough data
7.9
58
Channels
Not enough data
7.4
274
Not enough data
7.3
268
Not enough data
7.9
272
Not enough data
7.3
265
Not enough data
8.7
279
Generative AI
Not enough data
7.0
216
Functions
Not enough data
7.9
268
Not enough data
8.0
265
Not enough data
7.6
257
Not enough data
7.2
253
Not enough data
7.2
255
Not enough data
7.2
258
Not enough data
7.7
258
Not enough data
8.0
257
Agentic AI - Contact Center
Not enough data
9.0
5
Not enough data
9.3
5
Not enough data
8.3
5
Not enough data
9.0
5
Administrative
Not enough data
7.9
254
Not enough data
8.5
259
Not enough data
8.5
257
Not enough data
7.7
246
Not enough data
7.6
251
Workforce Management
Not enough data
7.9
56
Not enough data
7.9
56
Not enough data
7.4
55
Not enough data
7.8
55
Not enough data
7.6
55
Administration
Not enough data
8.2
56
Not enough data
8.3
55
Not enough data
8.4
55
Not enough data
7.6
54
Not enough data
7.7
54
Administration
8.5
11
Not enough data
7.6
11
Not enough data
8.3
11
Not enough data
Security
8.2
10
Not enough data
8.0
10
Not enough data
Conversational Platform
Not enough data
8.5
101
Not enough data
8.6
99
Not enough data
8.0
98
Not enough data
8.2
101
Support Automation
Not enough data
8.1
99
Not enough data
8.1
98
Not enough data
8.0
99
Not enough data
7.9
96
Generative AI
Not enough data
7.4
94
Not enough data
7.4
93
Customer Support
Not enough data
8.3
142
Not enough data
7.9
137
Not enough data
8.2
137
Automation
Not enough data
8.2
140
Not enough data
8.2
141
Not enough data
8.1
140
Artificial Intelligence
Not enough data
7.6
135
Not enough data
7.6
135
Not enough data
7.3
132
Generative AI
Not enough data
7.7
107
Not enough data
7.7
106
Not enough data
7.7
107
Communication
8.8
8
8.5
309
|
Verified
8.3
8
8.6
328
|
Verified
7.5
8
8.4
274
|
Verified
7.9
8
8.5
276
|
Verified
8.8
8
7.8
159
Internal Use
7.9
14
8.3
816
|
Verified
7.7
8
8.3
295
|
Verified
7.9
8
8.5
287
|
Verified
7.9
8
8.4
317
|
Verified
8.5
8
8.5
288
|
Verified
8.3
8
8.7
321
|
Verified
Generative AI
Not enough data
7.2
126
Self-Service Experience
7.8
10
8.6
591
8.7
10
8.3
578
8.5
10
8.3
527
8.5
10
7.9
213
8.8
10
8.4
223
Self-Service Platform
7.8
10
8.4
222
8.2
10
8.6
227
8.0
10
7.6
198
7.7
10
8.5
214
Agentic AI - Customer Self-Service
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.3
6
Not enough data
8.6
6
Not enough data
8.3
6
Not enough data
8.9
6
Not enough data
8.6
6
Generative AI
Not enough data
7.9(won by default)
52
Not enough data
7.9(won by default)
52
Process
Not enough data
8.6(won by default)
242
Not enough data
8.6(won by default)
262
Not enough data
8.3(won by default)
223
Channels
Not enough data
8.8(won by default)
271
Not enough data
8.4(won by default)
246
Not enough data
8.5(won by default)
229
Not enough data
8.6(won by default)
230
Not enough data
8.6(won by default)
212
Insight
Not enough data
8.6(won by default)
228
Not enough data
8.8(won by default)
263
Not enough data
8.5(won by default)
202
Not enough data
8.7(won by default)
250
Generative AI
Not enough data
8.0
79
Not enough data
7.9
80
Generative AI
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Survey Management
Not enough data
8.7
30
Not enough data
8.3
30
Not enough data
8.6
30
Not enough data
8.7
30
Process Management
Not enough data
8.3
30
Not enough data
8.4
29
Not enough data
8.8
30
Not enough data
8.6
29
System Management
Not enough data
9.1
30
Not enough data
8.7
29
Categories
Categories
Shared Categories
Eltropy and Salesforce Service Cloud are categorized as Live Chat, Help Desk, Customer Self-Service, and Digital Customer Service Platforms
Unique Categories
Eltropy is categorized as Co-Browsing
Salesforce Service Cloud is categorized as Customer Service Automation, Contact Center Quality Assurance, Conversational Support, Complaint Management, Customer Communications Management, Contact Center Knowledge Base, Social Customer Service, Customer Success, Contact Center Workforce, Enterprise Feedback Management, and Contact Center
Reviews
Reviewers' Company Size
Eltropy
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Salesforce Service Cloud
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Financial Services
19.6%
Information Technology and Services
9.8%
Computer Software
7.8%
Telecommunications
5.9%
Consumer Services
5.9%
Other
51.0%
Information Technology and Services
11.2%
Computer Software
9.2%
Financial Services
7.7%
Manufacturing
4.4%
Non-Profit Organization Management
3.9%
Other
63.8%
Alternatives
Discussions
Eltropy has no discussions with answers
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