Compare elevio vs livepro Knowledge Management

See this
comparison of elevio vs. livepro Knowledge Management
based on data from user reviews. elevio rates 4.8/5 stars with 6 reviews. livepro Knowledge Management rates 4.9/5 stars with 26 reviews. Each product's score is calculated by real-time data from verified user reviews.

Pricing

 
Free Trial
Free Trial Unavailable
elevio
Free Trial
livepro Knowledge Management
Free Trial Unavailable

Ratings

Meets Requirements
Meets Requirements
9.2
9.6
Ease of Use
Ease of Use
9.2
9.6
Ease of Setup
Ease of Setup
8.7
9.1
Ease of Admin
Ease of Admin
9.3
8.6
Quality of Support
Quality of Support
9.2
9.7
Ease of Doing Business With
Ease of Doing Business With
9.0
10.0
Product Direction (% positive)
Product Direction (% positive)
10.0
9.5
Meets Requirements
elevio
9.2
livepro Knowledge Management
9.6
Ease of Use
elevio
9.2
livepro Knowledge Management
9.6
Ease of Setup
elevio
8.7
livepro Knowledge Management
9.1
Ease of Admin
elevio
9.3
livepro Knowledge Management
8.6
Quality of Support
elevio
9.2
livepro Knowledge Management
9.7
Ease of Doing Business With
elevio
9.0
livepro Knowledge Management
10.0
Product Direction (% positive)
elevio
10.0
livepro Knowledge Management
9.5

Features

Knowledge Share
Knowledge Base
elevio
10.0
livepro Knowledge Management
Not enough data available
Searchable Articles
elevio
10.0
livepro Knowledge Management
Not enough data available
Community Forums
elevio
Not enough data available
livepro Knowledge Management
Not enough data available
Interactive FAQs & Forums
elevio
Not enough data available
livepro Knowledge Management
Not enough data available
Interaction
Web Portals
elevio
Not enough data available
livepro Knowledge Management
Not enough data available
Forum to Reponse
elevio
Not enough data available
livepro Knowledge Management
Not enough data available
Tickets and Tagging
elevio
8.3
livepro Knowledge Management
Not enough data available
Live Chat
elevio
Not enough data available
livepro Knowledge Management
Not enough data available

Reviewers' Company Size

Small-Business (50 or fewer emp.)
Small-Business
(50 or fewer emp.)
50.0%
3.8%
Mid-Market (51-1000 emp.)
Mid-Market
(51-1000 emp.)
50.0%
57.7%
Enterprise (> 1000 emp.)
Enterprise
(> 1000 emp.)
0%
38.5%
elevio
Small-Business
50.0%
Mid-Market
50.0%
Enterprise
0%
livepro Knowledge Management
Small-Business
3.8%
Mid-Market
57.7%
Enterprise
38.5%

Reviewers' Industry

 
Internet
50.0%
Government Administration
23.1%
 
Information Technology and Services
16.7%
Financial Services
23.1%
 
Information Services
16.7%
Medical Practice
15.4%
 
Computer Software
16.7%
Insurance
7.7%
 
Information Technology and Services
7.7%
 
Other
0.0%
Other
23.1%
elevio
Internet
50.0%
Information Technology and Services
16.7%
Information Services
16.7%
Computer Software
16.7%
Other
0.0%
livepro Knowledge Management
Government Administration
23.1%
Financial Services
23.1%
Medical Practice
15.4%
Insurance
7.7%
Information Technology and Services
7.7%
Other
23.1%

Reviews

Most Helpful Favorable Review
Most Helpful Favorable Review
GI
User in Internet

You can do almost anything and it integrates with most of our support stack (Intercom and Freshdesk). It is also super customizable, it holds our knowledge base, it allows customers to track the progress of tickets they've created, you can integrate and...

Paul D.
Consultant in Information Technology and Services

We implemented LivePro into one of our government clients. The resultant impact was immediate with a reduction in talk time drastically reducing abandonment rates improving service and setting the building blocks for rapid ROI.

Most Helpful Critical Review
Most Helpful Critical Review
GI
Administrator in Internet

This is a premium software, and therefore the price reflects that. If you are a startup that is bootstrapping, you may want to look for another cheaper alternative and then upgrade when the business case really justifies the price tag. Otherwise, no...

Shaina W.
Administrator in Government Administration

So much to know! But the help site combats this issue.

 
elevio
Most Helpful Favorable Review
GI
User in Internet

You can do almost anything and it integrates with most of our support stack (Intercom and Freshdesk). It is also super customizable, it holds our knowledge base, it allows customers to track the progress of tickets they've created, you can integrate and...

Most Helpful Critical Review
GI
Administrator in Internet

This is a premium software, and therefore the price reflects that. If you are a startup that is bootstrapping, you may want to look for another cheaper alternative and then upgrade when the business case really justifies the price tag. Otherwise, no...

livepro Knowledge Management
Most Helpful Favorable Review
Paul D.
Consultant in Information Technology and Services

We implemented LivePro into one of our government clients. The resultant impact was immediate with a reduction in talk time drastically reducing abandonment rates improving service and setting the building blocks for rapid ROI.

Most Helpful Critical Review
Shaina W.
Administrator in Government Administration

So much to know! But the help site combats this issue.

Screenshots

 
1 of 6
2 of 6
3 of 6
4 of 6
5 of 6
6 of 6
1 of 4
2 of 4
3 of 4
4 of 4
Ask elevio a QuestionContact elevioAsk livepro Knowledge Management a QuestionContact livepro Knowledge Management