Compare Element and Twist 
Featured Products
At a Glance
Market Segments
Small-Business (60.6% of reviews)
Small-Business (70.4% of reviews)
Entry-Level Pricing
$5.00 1 month per user
Free
Element
Star Rating
(39)4.2 out of 5
Market Segments
Small-Business (60.6% of reviews)
Pros & Cons
Entry-Level Pricing
$5.00 1 month per user
Browse all 2 pricing plansTwist
Star Rating
(37)4.1 out of 5
Market Segments
Small-Business (70.4% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansElement vs Twist
When assessing the two solutions, reviewers found Twist easier to use and set up. However, reviewers felt that administration of both products was equally easy, and preferred doing business with Element overall.
- Reviewers felt that Element meets the needs of their business better than Twist.
- When comparing quality of ongoing product support, reviewers felt that Twist is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Twist over Element.
Pricing
Entry-Level Pricing
Element
Element Business
$5.00
1 month per user
For teams who need secure communications hosted in our secure cloud hosting service.
- The Element app
- Cloud admin console
- Customer support
Twist
Free
Free
For teams who want to try out Twist for as long as they like with as many members as they need.
- Searchable history, up to 1 month of your team’s most recent messages
- Up to 5 integrations with the apps your team already uses
- 5GB total file storage
Free Trial
Element
Free Trial is available
Twist
Free Trial is available
Ratings
Meets Requirements
8.7
28
8.4
21
Ease of Use
8.6
28
8.7
21
Ease of Setup
8.9
11
9.1
13
Ease of Admin
8.1
9
8.1
6
Quality of Support
8.1
25
8.6
17
Has the product been a good partner in doing business?
8.7
10
8.6
6
Product Direction (% positive)
7.5
28
8.9
21
Features by Category
Business Instant Messaging
8.3
22
8.6
14
8.8
23
8.1
14
8.4
23
8.2
15
Business Instant Messaging
8.0
18
7.5
8
7.5
17
6.5
8
Business Instant Messaging
8.4
21
8.1
12
9.3
21
8.3
12
8.5
21
7.2
12
Generative AI - Business Instant Messaging
Not enough data
6.4
6
AI - Business Instant Messaging
Not enough data
5.8
6
Not enough data
7.5
6
Not enough data
7.7
5
Not enough data
7.3
5
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Frontline Worker Communication PlatformsHide 19 FeaturesShow 19 Features
Not enough data
Not enough data
Administrative Tasks - Frontline Worker Communication Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Features - Frontline Worker Communication Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - Frontline Worker Communication Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Frontline Worker Communication Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Element and Twist are categorized as Business Instant Messaging
Unique Categories
Element is categorized as Frontline Worker Communication Platforms
Twist has no unique categories
Reviews
Reviewers' Company Size
Element
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
15.6%
Computer Software
12.5%
Marketing and Advertising
9.4%
Writing and Editing
6.3%
Staffing and Recruiting
6.3%
Other
50.0%
Computer Software
11.5%
Marketing and Advertising
11.5%
Entertainment
7.7%
Business Supplies and Equipment
3.8%
Computer Games
3.8%
Other
61.5%
Discussions
Element has no discussions with answers
Twist has no discussions with answers
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