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Compare Element and Twist 
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At a Glance
Market Segments
Small-Business (62.5% of reviews)
Small-Business (69.6% of reviews)
Entry-Level Pricing
$5.00 1 month per user
Free
Element
Star Rating
(37)4.2 out of 5
Market Segments
Small-Business (62.5% of reviews)
Pros & Cons
Entry-Level Pricing
$5.00 1 month per user
Browse all 2 pricing plansTwist
Star Rating
(26)4.0 out of 5
Market Segments
Small-Business (69.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 2 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Twist excels in its search functionality, boasting a score of 9.7, which reviewers mention makes it easy to find past conversations and files quickly. In contrast, Element's search feature received a lower score of 8.4, indicating that users may find it less efficient for retrieving information.
- Reviewers mention that Twist offers a superior quality of support, with a score of 9.3, highlighting the responsiveness and helpfulness of their support team. Element, however, has a lower support score of 8.0, suggesting that users may experience longer wait times or less effective assistance.
- Users on G2 say that Twist's mobile application is rated at 8.2, which is decent but lacks some advanced features compared to Element's web application, which scored 9.3. This indicates that Element may provide a more robust experience for users who rely on web access.
- Reviewers mention that Element shines in ease of setup, scoring 9.2, which suggests that new users can get started quickly without much hassle. Twist does not have a score listed for this category, indicating potential challenges in onboarding for new users.
- G2 users report that Twist's file sharing feature is rated at 8.7, which is slightly better than Element's score of 8.5. This indicates that while both products offer solid file sharing capabilities, Twist may provide a marginally better experience in this area.
- Users say that Element's notifications feature is rated at 8.9, which is higher than Twist's score of 8.0. This suggests that Element may offer more effective or customizable notification options, enhancing user engagement and communication.
Pricing
Entry-Level Pricing
Element
Element Business
$5.00
1 month per user
For teams who need secure communications hosted in our secure cloud hosting service.
- The Element app
- Cloud admin console
- Customer support
Twist
Free
Free
For teams who want to try out Twist for as long as they like with as many members as they need.
- Searchable history, up to 1 month of your team’s most recent messages
- Up to 5 integrations with the apps your team already uses
- 5GB total file storage
Free Trial
Element
Free Trial is available
Twist
Free Trial is available
Ratings
Meets Requirements
8.7
28
8.5
18
Ease of Use
8.6
28
8.9
18
Ease of Setup
8.9
11
9.5
10
Ease of Admin
8.1
9
8.3
5
Quality of Support
8.1
25
8.9
14
Has the product been a good partner in doing business?
8.7
10
9.3
5
Product Direction (% positive)
7.5
28
8.7
18
Features by Category
Business Instant Messaging
8.3
22
8.3
11
8.8
23
7.9
11
8.4
23
8.1
12
Business Instant Messaging
8.0
18
7.4
7
7.5
17
6.4
7
Business Instant Messaging
8.4
21
7.8
10
9.3
21
8.0
9
8.5
21
6.9
9
Generative AI - Business Instant Messaging
Not enough data
6.0
5
AI - Business Instant Messaging
Not enough data
5.3
5
Not enough data
7.3
5
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Business Instant Messaging
Not enough data
Not enough data
Not enough data
Not enough data
Frontline Worker Communication PlatformsHide 19 FeaturesShow 19 Features
Not enough data
Not enough data
Administrative Tasks - Frontline Worker Communication Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication Features - Frontline Worker Communication Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Operations - Frontline Worker Communication Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Frontline Worker Communication Platforms
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Element and Twist are categorized as Business Instant Messaging
Unique Categories
Element is categorized as Frontline Worker Communication Platforms
Twist has no unique categories
Reviews
Reviewers' Company Size
Element
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Twist
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
15.6%
Computer Software
12.5%
Marketing and Advertising
9.4%
Writing and Editing
6.3%
Staffing and Recruiting
6.3%
Other
50.0%
Marketing and Advertising
13.0%
Computer Software
13.0%
Entertainment
8.7%
Wine and Spirits
4.3%
Venture Capital & Private Equity
4.3%
Other
56.5%
Alternatives
Discussions
Element has no discussions with answers
Twist has no discussions with answers
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