Compare Elastic Email and SMTP.com
See this
side-by-side comparison of Elastic Email vs. SMTP.com
based on preference data from user reviews. Elastic Email rates 4.4/5 stars with 168 reviews. By contrast, SMTP.com rates 3.7/5 stars with 13 reviews. Each product's score is calculated with real-time data from verified user reviews, to help you make the best choice between these two options, and decide which one is best for your business needs.
 Elastic Email |  SMTP.com | |
| Star Rating | Elastic Email | SMTP.com |
| Market Segments | Elastic Email Small-Business (79.3% of reviews) | SMTP.com Small-Business (76.9% of reviews) |
| Entry Level Price | Elastic Email Start with $10/month for up to 10,000 contacts | SMTP.com $25/month |
Elastic Email vs SMTP.com
When assessing the two solutions, reviewers found Elastic Email easier to use, set up, and administer. Reviewers also preferred doing business with Elastic Email overall.
- Reviewers felt that Elastic Email meets the needs of their business better than SMTP.com.
- When comparing quality of ongoing product support, reviewers felt that Elastic Email is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Elastic Email over SMTP.com.
Categories
Shared Categories
Elastic Email and SMTP.com are categorized as Transactional Email
Unique Categories
Elastic Email is categorized as Email Marketing and Email Tracking
SMTP.com is categorized as Email Deliverability
Pricing
Unlimited Monthly
Start with $10/monthfor up to 10,000 contacts
Unlimited Monthly PRO
Start with $29/monthfor up to 2,500 contacts
Email API
$0.09/1000 emails
Email API PRO
$1/dayPlus $0.09/1000 emails
Free Trial
Essential
$25/month
Starter
$80/month
Growth
$300/month
Enterprise
$500 /month
Free Trial Unavailable
Ratings
Meets Requirements
Elastic Email
Responses: 156
SMTP.com
Responses: 13
Ease of Use
Elastic Email
Responses: 156
SMTP.com
Responses: 13
Ease of Setup
Elastic Email
Responses: 114
SMTP.com
Responses: 10
Ease of Admin
Elastic Email
Responses: 113
SMTP.com
Responses: 10
Quality of Support
Elastic Email
Responses: 146
SMTP.com
Responses: 13
Ease of Doing Business With
Elastic Email
Responses: 109
SMTP.com
Responses: 10
Product Direction (% positive)
Elastic Email
Responses: 152
SMTP.com
Responses: 12
Features
Administration
Template Creation
Elastic Email
Responses: 62
SMTP.com
Preset Template Availability
Elastic Email
Responses: 60
SMTP.com
Custom Unsubscribe
Elastic Email
Responses: 67
SMTP.com
Email Segmentation
Elastic Email
Responses: 60
SMTP.com
Detailed Server Logs
Elastic Email
Responses: 72
SMTP.com
Notifications
Elastic Email
Responses: 75
SMTP.com
Integrations
Webhooks
Elastic Email
Responses: 45
SMTP.com
Event Tracking API
Elastic Email
Responses: 49
SMTP.com
Mail Send API
Elastic Email
Responses: 70
SMTP.com
Spam Filter Testing
Elastic Email
Responses: 60
SMTP.com
Platform
Custom Tracking Domain
Elastic Email
Responses: 73
SMTP.com
Responses: 6
Multiple Domains
Elastic Email
Responses: 63
SMTP.com
Responses: 6
Dedicated IP
Elastic Email
Responses: 53
SMTP.com
Responses: 5
Documentation
Elastic Email
Responses: 83
SMTP.com
Responses: 8
Sender Reputation Management
Elastic Email
Responses: 77
SMTP.com
Responses: 8
Tracking & Reporting
Elastic Email
Responses: 80
SMTP.com
Responses: 8
Enterprise Scalability
Elastic Email
Responses: 60
SMTP.com
Responses: 7
Performance and Reliability
Elastic Email
Responses: 81
SMTP.com
Responses: 9
Reviewers' Company Size
Reviewers of both Elastic Email and SMTP.com were most often representing companies in the Small-Business segment.
Small-Business
(50 or fewer emp.)
Elastic Email
SMTP.com
Mid-Market
(51-1000 emp.)
Elastic Email
SMTP.com
Enterprise
(> 1000 emp.)
Elastic Email
SMTP.com
Reviewers' Industry
Computer Software
12.8%
Internet
11.6%
Information Technology and Services
11.0%
Marketing and Advertising
10.4%
Information Services
3.0%
Other
51.2%
Marketing and Advertising
30.8%
Non-Profit Organization Management
7.7%
Media Production
7.7%
Information Technology and Services
7.7%
Hospitality
7.7%
Other
38.5%
Reviews
Most Helpful Favorable Review
José V.
Administrator in Internet
Elasticemail is an excellent service. Emails deliverability is excellent and their support the best. They have helped me solve every problem I faced while setting up my email marketing application and they´ve always been very kind. I recommend them to...
Leslie S.
User in Marketing and Advertising
Service is fast, friendly and helpful. They're always willing to work with us to resolve any issues or improve our results.
Most Helpful Critical Review
Agency in Real Estate
Massive number of bounces and mail tagged as spam even when sending to a highly scrubbed list of colleagues.
Greg N.
Consultant in Non-Profit Organization Management
Emails seemed to go to spam a lot. We used several different services including Amazon SES and Send Grid and smtp.com seems to generate the worst delivery results of the bunch. When we tried to cancel, they took it upon themselves to keep an extra payment -...
Top Alternatives
Discussions
Elastic Email has no discussions with answers
SMTP.com has no discussions with answers
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