# Elastic Email vs Mailgun Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Mailgun excels in its **email delivery capabilities** , with users highlighting its seamless integration and dependable performance for sending high volumes of emails. Many appreciate how Mailgun tracks logins and email delivery effectively, making it a reliable choice for transactional emails.
- **Users say** that Elastic Email stands out for its **user-friendly interface** and effective email automation features. Reviewers find it particularly useful for managing e-commerce notifications and appreciate the analytics that provide insights into opens, clicks, and bounces, all in one place.
- **According to verified reviews** , Mailgun's API is praised for being **well-documented** and easy to integrate, which is a significant advantage for developers looking for flexibility in their email solutions. Users have noted that this makes Mailgun a strong partner for complex email scenarios.
- **Reviewers mention** that while Elastic Email offers a clean and simple setup, some users feel that it may not match the same level of **customization** and flexibility as Mailgun, particularly for more advanced email delivery needs.
- **G2 reviewers highlight** that Mailgun has a slight edge in **support quality** , with users noting that the assistance provided is generally more responsive and helpful compared to Elastic Email, which has received mixed feedback in this area.
- **Users report** that both platforms are effective for small businesses, but Mailgun's **free entry-level pricing** makes it a more accessible option for startups and smaller teams, while Elastic Email's starting price may be a barrier for some users just getting started.



| | Elastic Email | Mailgun | 
|---|---|---|
| **Star Rating** | 4.4 out of 5 | 4.2 out of 5 | 
| **Total Reviews** | 212 | 321 | 
| **Largest Market Segment** | Small-Business (74.8% of reviews) | Small-Business (80.5% of reviews) | 
| **Entry Level Price** | Free | $0.00 Per Month | 

---
## Top Pros & Cons

### Elastic Email

Pros:
- Ease of Use (7 reviews)
- Easy Setup (5 reviews)

Cons:
- Missing Features (4 reviews)
- Limited Features (3 reviews)

### Mailgun

Pros:
- Ease of Use (23 reviews)
- Reliability (18 reviews)

Cons:
- Expensive (11 reviews)
- Email Issues (8 reviews)

---
## Ratings Comparison
| Rating | Elastic Email | Mailgun | 
|---|---|---|
  | **Meets Requirements** | 8.7 (189 reviews) | 8.8 (280 reviews) | 
  | **Ease of Use** | 8.8 (189 reviews) | 8.7 (283 reviews) | 
  | **Ease of Setup** | 8.7 (133 reviews) | 8.7 (197 reviews) | 
  | **Ease of Admin** | 8.7 (123 reviews) | 8.8 (184 reviews) | 
  | **Quality of Support** | 8.5 (179 reviews) | 8.1 (225 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.9 (119 reviews) | 8.7 (172 reviews) | 
  | **Product Direction (% positive)** | 8.5 (181 reviews) | 7.4 (281 reviews) | 

---
## Pricing

### Elastic Email

#### Entry-Level Pricing

Plan: Free

Price: Free

Description: Test the crucial Email API or the Email Marketing product's features with limited sending.

Key Features:
- Add subscribers at no cost and upgrade once you're ready to start sending emails

[Browse all 7 editions](https://www.g2.com/products/elastic-email/pricing)

#### Free Trial

Yes

### Mailgun

#### Entry-Level Pricing

Plan: Free

Price: $0.00 Per Month

Description: Flexible plans built for email delivery. Try it out for free. Free plan includes 100 emails/day.

Key Features:
- 100 emails per day
- Ticket support
- RESTful email APIs and SMTP relay

[Browse all 4 editions](https://www.g2.com/products/mailgun/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Email Marketing

| Product | Score | Reviews |
|---|---|---|
| **Elastic Email** | 8.2/10 | 104 |
| **Mailgun** | N/A | N/A |

#### Email Marketing

| Feature | Elastic Email | Mailgun | 
|---|---|---|
| **Email and Mobile Preview** | 8.6 (87 reviews) ✓ Verified | Not enough data | 
| **Manage Email Lists** | 8.3 (86 reviews) ✓ Verified | Not enough data | 
| **High-Volume Sending** | 8.2 (93 reviews) ✓ Verified | Not enough data | 
| **Building and Personalizing Emails** | 8.6 (88 reviews) ✓ Verified | Not enough data | 
| **Sending Outbound Emails** | 8.6 (93 reviews) ✓ Verified | Not enough data | 
| **Manage Email Deliverability** | 8.2 (94 reviews) ✓ Verified | Not enough data | 
| **Automated Email Responses** | 8.1 (71 reviews) ✓ Verified | Not enough data | 
| **Multi-user Account** | 7.7 (21 reviews) ✓ Verified | Not enough data | 
| **Surveys** | 7.5 (19 reviews) ✓ Verified | Not enough data | 

#### Reporting & Analytics

| Feature | Elastic Email | Mailgun | 
|---|---|---|
| **A/B Testing** | 7.7 (60 reviews) ✓ Verified | Not enough data | 
| **Basic Reporting** | 8.3 (94 reviews) ✓ Verified | Not enough data | 

#### Generative AI

| Feature | Elastic Email | Mailgun | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - Email Marketing

| Feature | Elastic Email | Mailgun | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

#### Integration

| Feature | Elastic Email | Mailgun | 
|---|---|---|
| **Data Import & Export Tools** | 8.2 (60 reviews) ✓ Verified | Not enough data | 
| **Integration APIs** | 9.0 (57 reviews) ✓ Verified | Not enough data | 
| **Breadth of Partner Applications** | 7.9 (38 reviews) ✓ Verified | Not enough data | 
| **CRM Integration** | 8.3 (11 reviews) ✓ Verified | Not enough data | 
| **Social Media Integration** | 8.5 (12 reviews) | Not enough data | 
| **E-Commerce Integration** | 7.9 (12 reviews) ✓ Verified | Not enough data | 

### Transactional Email

| Product | Score | Reviews |
|---|---|---|
| **Elastic Email** | 8.2/10 | 109 |
| **Mailgun** | 8.4/10 | 255 |

#### Administration

| Feature | Elastic Email | Mailgun | 
|---|---|---|
| **Template Creation** | 8.3 (79 reviews) | 7.2 (87 reviews) | 
| **Preset Template Availability** | 8.0 (76 reviews) | 6.9 (81 reviews) | 
| **Custom Unsubscribe** | 8.0 (84 reviews) | 8.1 (119 reviews) | 
| **Email Segmentation** | 8.2 (77 reviews) | 7.7 (113 reviews) | 
| **Detailed Server Logs** | 8.0 (90 reviews) | 8.4 (213 reviews) | 
| **Notifications** | 8.0 (89 reviews) | 8.2 (174 reviews) | 

#### Integrations

| Feature | Elastic Email | Mailgun | 
|---|---|---|
| **Webhooks** | 8.1 (59 reviews) | 8.7 (170 reviews) | 
| **Event Tracking API** | 8.3 (61 reviews) | 8.7 (160 reviews) | 
| **Mail Send API** | 8.8 (87 reviews) | 9.3 (215 reviews) | 
| **Spam Filter Testing** | 8.0 (74 reviews) | 7.9 (123 reviews) | 

#### Platform

| Feature | Elastic Email | Mailgun | 
|---|---|---|
| **Custom Tracking Domain** | 8.8 (89 reviews) | 9.0 (170 reviews) | 
| **Multiple Domains** | 8.6 (79 reviews) | 8.8 (175 reviews) | 
| **Dedicated IP** | 8.3 (69 reviews) | 8.1 (100 reviews) | 
| **Documentation** | 8.1 (100 reviews) | 8.7 (217 reviews) | 
| **Sender Reputation Management** | 7.6 (91 reviews) | 8.2 (181 reviews) | 
| **Tracking & Reporting** | 8.2 (96 reviews) | 8.5 (219 reviews) | 
| **Enterprise Scalability** | 8.1 (74 reviews) | 8.5 (142 reviews) | 
| **Performance and Reliability** | 8.4 (97 reviews) | 8.9 (229 reviews) | 

### Email Deliverability

| Product | Score | Reviews |
|---|---|---|
| **Elastic Email** | N/A | N/A |
| **Mailgun** | 9.0/10 | 7 |

#### Diagnosis

| Feature | Elastic Email | Mailgun | 
|---|---|---|
| **IP Address ** | Not enough data | 9.0 (5 reviews) | 
| **Domains** | Not enough data | 9.2 (6 reviews) | 
| **Content ** | Not enough data | Not enough data | 
| **Policy Compliance** | Not enough data | 9.0 (5 reviews) | 

#### Tracking

| Feature | Elastic Email | Mailgun | 
|---|---|---|
| **Processing Time** | Not enough data | 8.9 (6 reviews) | 
| **Placement ** | Not enough data | Not enough data | 
| **Open Rate** | Not enough data | 9.3 (5 reviews) | 
| **Time to Open** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | 8.7 (5 reviews) | 

#### Reporting

| Feature | Elastic Email | Mailgun | 
|---|---|---|
| **Campaign Performance** | Not enough data | Not enough data | 
| **Domain Reputation** | Not enough data | 8.7 (5 reviews) | 
| **Brand Reputation** | Not enough data | Not enough data | 
| **Blacklist and Whitelist** | Not enough data | Not enough data | 

#### Agentic AI - Email Deliverability

| Feature | Elastic Email | Mailgun | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Email Testing

| Product | Score | Reviews |
|---|---|---|
| **Elastic Email** | N/A | N/A |
| **Mailgun** | N/A | N/A |

#### Platform Basics

| Feature | Elastic Email | Mailgun | 
|---|---|---|
| **Editing Platform** | Not enough data | Not enough data | 
| **Spam Filter Testing** | Not enough data | Not enough data | 
| **A/B Testing** | Not enough data | Not enough data | 
| **Deliverability Testing** | Not enough data | Not enough data | 
| **Design Testing** | Not enough data | Not enough data | 

#### Platform Data

| Feature | Elastic Email | Mailgun | 
|---|---|---|
| **Performance** | Not enough data | Not enough data | 
| **Dashboard** | Not enough data | Not enough data | 
| **Analytics** | Not enough data | Not enough data | 

#### Agentic AI - Email Testing

| Feature | Elastic Email | Mailgun | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Email Verification

| Product | Score | Reviews |
|---|---|---|
| **Elastic Email** | N/A | N/A |
| **Mailgun** | 6.1/10 | 6 |

#### Generative AI

| Feature | Elastic Email | Mailgun | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.9 (6 reviews) | 
| **AI Text-to-Speech** | Not enough data | 5.3 (6 reviews) | 

#### Agentic AI - Email Verification

| Feature | Elastic Email | Mailgun | 
|---|---|---|
| **Decision Making** | Not enough data | Not enough data | 

### Email Tracking

| Product | Score | Reviews |
|---|---|---|
| **Elastic Email** | 8.7/10 | 52 |
| **Mailgun** | N/A | N/A |

#### Agentic AI - Email Tracking

| Feature | Elastic Email | Mailgun | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

#### Analytics

| Feature | Elastic Email | Mailgun | 
|---|---|---|
| **Open Rates** | 8.9 (49 reviews) | Not enough data | 
| **Link Activity** | 8.9 (49 reviews) | Not enough data | 
| **Attachment Activity** | 8.2 (30 reviews) | Not enough data | 

#### Customizations

| Feature | Elastic Email | Mailgun | 
|---|---|---|
| **Email Platform Integration** | 9.1 (41 reviews) | Not enough data | 
| **Email Scheduling** | 8.8 (40 reviews) | Not enough data | 
| **Notifications** | 8.5 (37 reviews) | Not enough data | 
| **Email Categorization** | 8.9 (33 reviews) | Not enough data | 
| **Templates** | 8.4 (42 reviews) | Not enough data | 

#### Generative AI

| Feature | Elastic Email | Mailgun | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Transactional Email Software](https://www.g2.com/categories/transactional-email)

**Unique to Elastic Email (2):** [Email Marketing Software](https://www.g2.com/categories/email-marketing), [Email Tracking Software](https://www.g2.com/categories/email-tracking)

**Unique to Mailgun (3):** [Email Verification Software](https://www.g2.com/categories/email-verification), [Email Deliverability Tools](https://www.g2.com/categories/email-deliverability), [Email Testing Software](https://www.g2.com/categories/email-testing)


---
## Reviewer Demographics

### By Company Size

| Segment | Elastic Email | Mailgun | 
|---|---|---|
| **Small-Business** | 74.8% | 80.5% | 
| **Mid-Market** | 18.9% | 14.3% | 
| **Enterprise** | 6.3% | 5.2% | 

### By Industry

#### Elastic Email

- **Information Technology and Services:** 13.6%
- **Marketing and Advertising:** 11.2%
- **Computer Software:** 11.2%
- **Internet:** 9.7%
- **Financial Services:** 4.9%
- **Information Services:** 2.9%
- **Health, Wellness and Fitness:** 2.9%
- **Entertainment:** 2.4%
- **E-Learning:** 2.4%
- **Computer & Network Security:** 1.9%
- **Other:** 36.9%

#### Mailgun

- **Information Technology and Services:** 18.3%
- **Computer Software:** 16.3%
- **Internet:** 12.1%
- **Marketing and Advertising:** 9.2%
- **Health, Wellness and Fitness:** 2.0%
- **Education Management:** 2.0%
- **Hospital & Health Care:** 2.0%
- **Non-Profit Organization Management:** 1.6%
- **Entertainment:** 1.6%
- **Financial Services:** 1.6%
- **Other:** 33.3%

---
## Alternatives

### Alternatives to Elastic Email

- [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2561 reviews)
- [SparkPost](https://www.g2.com/products/sparkpost/reviews) — 4.0/5 stars (73 reviews)
- [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) — 4.3/5 stars (12962 reviews)
- [Netcore Email API](https://www.g2.com/products/netcore-email-api/reviews) — 4.4/5 stars (732 reviews)
- [Twilio SendGrid Email API](https://www.g2.com/products/twilio-sendgrid-email-api/reviews) — 4.0/5 stars (367 reviews)
- [Amazon Simple Email Service (Amazon SES)](https://www.g2.com/products/amazon-simple-email-service-amazon-ses/reviews) — 4.3/5 stars (202 reviews)
- [Mailjet](https://www.g2.com/products/mailjet/reviews) — 4.0/5 stars (173 reviews)
- [GetResponse](https://www.g2.com/products/getresponse/reviews) — 4.3/5 stars (1120 reviews)
- [SendPulse](https://www.g2.com/products/sendpulse/reviews) — 4.6/5 stars (713 reviews)
- [MailerLite](https://www.g2.com/products/mailerlite/reviews) — 4.6/5 stars (1108 reviews)

### Alternatives to Mailgun

- [Intuit Mailchimp Email Marketing](https://www.g2.com/products/intuit-mailchimp-email-marketing/reviews) — 4.3/5 stars (12962 reviews)
- [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2561 reviews)
- [MailerLite](https://www.g2.com/products/mailerlite/reviews) — 4.6/5 stars (1108 reviews)
- [Netcore Email API](https://www.g2.com/products/netcore-email-api/reviews) — 4.4/5 stars (732 reviews)
- [Twilio SendGrid Email API](https://www.g2.com/products/twilio-sendgrid-email-api/reviews) — 4.0/5 stars (367 reviews)
- [SparkPost](https://www.g2.com/products/sparkpost/reviews) — 4.0/5 stars (73 reviews)
- [SMTP.com](https://www.g2.com/products/smtp-com/reviews) — 3.3/5 stars (42 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14683 reviews)
- [SMTP2GO](https://www.g2.com/products/smtp2go/reviews) — 4.7/5 stars (226 reviews)
- [Amazon Simple Email Service (Amazon SES)](https://www.g2.com/products/amazon-simple-email-service-amazon-ses/reviews) — 4.3/5 stars (202 reviews)

---
## Top Discussions

### Elastic Email

- Title: [What is Elastic Email used for?](https://www.g2.com/discussions/what-is-elastic-email-used-for) — 1 comment
  > **Top comment:** "Elastic email is used to send Promotional as well as transactional Emails.
It is a SAAS products easy to access and use"
- Title: [Any tips to get better results using Elastic Email with Mautic?](https://www.g2.com/discussions/any-tips-to-get-better-results-using-elastic-email-with-mautic) — 1 comment, 1 upvote
  > **Top comment:** "Always use an right Email Template and use very less / No price should be mention. Use of dedicated IP's. Always clean you database for best result."

### Mailgun

- Title: [What is Mailgun used for?](https://www.g2.com/discussions/mailgun-what-is-mailgun-used-for) — 2 comments
  > **Top comment:** "Transactional Emails."
- Title: [How much does mailgun cost?](https://www.g2.com/discussions/how-much-does-mailgun-cost) — 1 comment *(includes official response)*
  > **Top comment:** "Please visit our pricing page for detailed information. 
https://www.mailgun.com/pricing/"
- Title: [What is mailgun used for?](https://www.g2.com/discussions/what-is-mailgun-used-for) — 1 comment
  > **Top comment:** "Bulk email"
- Title: [Mailgun](https://www.g2.com/discussions/8176-mailgun) — 1 comment, 1 upvote
  > **Top comment:** "If you want to reduce the bounce rate, you need to verify the accounts in your distribution list.

If you want to know about those bounces, use the API."
- Title: [How is Mailgun priced?](https://www.g2.com/discussions/4932-pricing) — 1 comment, 1 upvote
  > **Top comment:** "They have pay as you go and fixed pricing here: https://www.mailgun.com/pricing/"

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/elastic-email-vs-mailgun)