# Efficy CRM vs Zoho CRM Plus Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Efficy CRM excels in user experience, with many praising its intuitive design and ease of use. Users highlight that it offers "19+ features designed to consider all aspects related to every function of a business," making it suitable for various business sizes.
- **Users say** that Zoho CRM Plus provides a comprehensive solution for managing customer interactions, with features that seamlessly integrate sales, support, and analytics. One user noted it helps maintain a "track record of orders and ensures a smooth workflow," which is crucial for organizations looking to streamline processes.
- **Reviewers mention** that Efficy CRM stands out for its quick implementation process, with users appreciating the "ease to track everything from information to interaction in one place." This feature is particularly beneficial for businesses that need to get up and running quickly.
- **According to verified reviews** , Zoho CRM Plus is favored for its robust funnel management system, which users find "well manageable." This capability is essential for businesses that rely on clear visibility into their sales processes and lead management.
- **G2 reviewers highlight** that Efficy CRM offers strong support and customization options, with users noting its "fare pricing compared to other competitors." This makes it an attractive choice for mid-market businesses looking for a tailored CRM solution without breaking the bank.
- **Users report** that while Zoho CRM Plus has a solid feature set, some find it less intuitive than Efficy CRM, particularly in terms of setup and administration. One user mentioned that while features are "seamless and easy to use," the initial learning curve can be a bit steep for new users.



| | Efficy CRM | Zoho CRM Plus | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.4 out of 5 | 
| **Total Reviews** | 102 | 129 | 
| **Largest Market Segment** | Mid-Market (46.5% of reviews) | Small-Business (56.6% of reviews) | 
| **Entry Level Price** | Starting at €49.00 1 User Per Month | $57.00 Per Month | 

---
## Top Pros & Cons

### Efficy CRM

Pros:
- Ease of Use (23 reviews)
- Efficiency (12 reviews)

Cons:
- Learning Curve (10 reviews)
- Expensive (9 reviews)

### Zoho CRM Plus

Pros:
- Ease of Use (28 reviews)
- Efficiency (18 reviews)

Cons:
- Learning Curve (23 reviews)
- Overwhelming Experience (9 reviews)

---
## Ratings Comparison
| Rating | Efficy CRM | Zoho CRM Plus | 
|---|---|---|
  | **Meets Requirements** | 8.9 (94 reviews) | 8.8 (97 reviews) | 
  | **Ease of Use** | 8.8 (94 reviews) | 8.6 (99 reviews) | 
  | **Ease of Setup** | 8.7 (37 reviews) | 8.3 (79 reviews) | 
  | **Ease of Admin** | 9.1 (36 reviews) | 8.5 (33 reviews) | 
  | **Quality of Support** | 8.9 (91 reviews) | 8.6 (89 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.2 (36 reviews) | 8.6 (32 reviews) | 
  | **Product Direction (% positive)** | 9.4 (90 reviews) | 9.2 (91 reviews) | 

---
## Pricing

### Efficy CRM

#### Entry-Level Pricing

Plan: SMB

Price: Starting at €49.00 1 User Per Month

Description: Are you looking for a highly configurable and easy-to-implement CRM software to have a single customer repository and benefit from operational features focused on sales, service and marketing?

Includes all the features of the Starter plan and more:

Key Features:
- From 5 users
- Full management of sales opportunities 
- Tasks management

[Browse all 2 editions](https://www.g2.com/products/efficy-crm/pricing)

#### Free Trial

No

### Zoho CRM Plus

#### Entry-Level Pricing

Plan: Zoho CRM Plus

Price: $57.00 Per Month

Description: Zoho CRM Plus unifies your sales, marketing, and support teams and helps you deliver a consistent, relevant experience, across every stage of the customer journey. 

Key Features:
- CRM - Sales Force Automation
- Campaigns - Email Marketing Campaigns
- Desk - Customer Service Management

[Learn more about Zoho CRM Plus](https://www.g2.com/products/zoho-crm-plus-2018-12-06/reviews)

#### Free Trial

Yes

---
## Features Comparison By Category

### CRM

| Product | Score | Reviews |
|---|---|---|
| **Efficy CRM** | 8.7/10 | 75 |
| **Zoho CRM Plus** | 8.3/10 | 79 |

#### Sales Force Automation

| Feature | Efficy CRM | Zoho CRM Plus | 
|---|---|---|
| **Contact & Account Management** | 8.8 (69 reviews) ✓ Verified | 8.8 (62 reviews) ✓ Verified | 
| **Partner Relationship Mgmt. (PRM)** | 8.7 (65 reviews) | 7.9 (50 reviews) ✓ Verified | 
| **Opportunity & Pipeline Mgmt.** | 8.7 (68 reviews) ✓ Verified | 8.4 (56 reviews) ✓ Verified | 
| **Task / Activity Management** | 8.7 (68 reviews) ✓ Verified | 8.5 (55 reviews) ✓ Verified | 
| **Territory & Quota Management** | 8.4 (63 reviews) ✓ Verified | 8.2 (46 reviews) ✓ Verified | 
| **Desktop Integration** | 8.8 (67 reviews) ✓ Verified | 8.4 (49 reviews) ✓ Verified | 
| **Product & Price List Management** | 8.5 (61 reviews) ✓ Verified | 8.4 (48 reviews) ✓ Verified | 
| **Quote & Order Management** | 8.9 (62 reviews) ✓ Verified | 8.1 (49 reviews) ✓ Verified | 
| **Customer Contract Management** | 8.7 (63 reviews) ✓ Verified | 8.4 (48 reviews) ✓ Verified | 

#### Marketing Automation

| Feature | Efficy CRM | Zoho CRM Plus | 
|---|---|---|
| **Email Marketing** | 8.7 (64 reviews) ✓ Verified | 8.2 (52 reviews) ✓ Verified | 
| **Campaign Management** | 8.8 (64 reviews) ✓ Verified | 8.4 (52 reviews) ✓ Verified | 
| **Lead Management** | 9.0 (63 reviews) ✓ Verified | 8.7 (56 reviews) ✓ Verified | 
| **Marketing ROI Analytics** | 8.5 (61 reviews) ✓ Verified | 8.3 (48 reviews) ✓ Verified | 

#### Customer Support

| Feature | Efficy CRM | Zoho CRM Plus | 
|---|---|---|
| **Case Management** | 8.8 (64 reviews) ✓ Verified | 8.3 (50 reviews) ✓ Verified | 
| **Customer Support Portal** | 8.6 (64 reviews) ✓ Verified | 8.1 (54 reviews) ✓ Verified | 
| **Knowledge Base** | 8.7 (65 reviews) | 8.0 (55 reviews) ✓ Verified | 
| **Call Center Features** | 8.5 (62 reviews) | 7.6 (50 reviews) ✓ Verified | 
| **Support Analytics** | 8.5 (62 reviews) ✓ Verified | 8.1 (54 reviews) ✓ Verified | 

#### Reporting & Analytics

| Feature | Efficy CRM | Zoho CRM Plus | 
|---|---|---|
| **Reporting** | 8.7 (65 reviews) ✓ Verified | 8.7 (63 reviews) ✓ Verified | 
| **Dashboards** | 8.7 (63 reviews) ✓ Verified | 8.6 (62 reviews) ✓ Verified | 
| **Forecasting** | 8.4 (59 reviews) ✓ Verified | 8.4 (50 reviews) ✓ Verified | 

#### Mobile & Social

| Feature | Efficy CRM | Zoho CRM Plus | 
|---|---|---|
| **Social Collaboration Features** | 8.5 (57 reviews) | 8.4 (52 reviews) ✓ Verified | 
| **Social Network Integration** | 8.6 (58 reviews) | 8.2 (51 reviews) ✓ Verified | 
| **Mobile User Support** | 8.4 (65 reviews) ✓ Verified | 8.4 (49 reviews) ✓ Verified | 

#### Platform

| Feature | Efficy CRM | Zoho CRM Plus | 
|---|---|---|
| **Customization** | 8.7 (50 reviews) ✓ Verified | 8.6 (42 reviews) ✓ Verified | 
| **Workflow Capability** | 8.9 (50 reviews) ✓ Verified | 8.6 (42 reviews) ✓ Verified | 
| **User, Role, and Access Management** | 8.8 (52 reviews) ✓ Verified | 8.3 (38 reviews) ✓ Verified | 
| **Internationalization** | 8.9 (47 reviews) ✓ Verified | 8.0 (35 reviews) ✓ Verified | 
| **Sandbox / Test Environments** | 8.6 (49 reviews) ✓ Verified | 8.0 (36 reviews) ✓ Verified | 
| **Document & Content Mgmt.** | 8.8 (48 reviews) ✓ Verified | 8.0 (37 reviews) ✓ Verified | 
| **Performance and Reliability** | 9.0 (51 reviews) ✓ Verified | 8.5 (39 reviews) ✓ Verified | 
| **Output Document Generation** | 8.8 (50 reviews) ✓ Verified | 8.3 (36 reviews) ✓ Verified | 

#### Integration

| Feature | Efficy CRM | Zoho CRM Plus | 
|---|---|---|
| **Data Import & Export Tools** | 8.8 (52 reviews) ✓ Verified | 8.3 (37 reviews) ✓ Verified | 
| **Integration APIs** | 8.5 (51 reviews) ✓ Verified | 8.1 (38 reviews) ✓ Verified | 
| **Breadth of Partner Applications** | 8.3 (46 reviews) ✓ Verified | 8.1 (36 reviews) ✓ Verified | 

#### Generative AI

| Feature | Efficy CRM | Zoho CRM Plus | 
|---|---|---|
| **AI Text Generation** | 8.7 (42 reviews) | 8.2 (29 reviews) | 

#### Agentic AI - CRM

| Feature | Efficy CRM | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.6 (16 reviews) | 
| **Multi-step Planning** | Not enough data | 8.3 (15 reviews) | 
| **Cross-system Integration** | Not enough data | 8.3 (18 reviews) | 
| **Adaptive Learning** | Not enough data | 8.2 (17 reviews) | 
| **Natural Language Interaction** | Not enough data | 7.9 (15 reviews) | 
| **Proactive Assistance** | Not enough data | 8.2 (16 reviews) | 
| **Decision Making** | Not enough data | 8.4 (16 reviews) | 

### AI Sales Assistant

| Product | Score | Reviews |
|---|---|---|
| **Efficy CRM** | N/A | N/A |
| **Zoho CRM Plus** | N/A | N/A |

#### Lead Facilitation

| Feature | Efficy CRM | Zoho CRM Plus | 
|---|---|---|
| **Customer-facing Chatbot** | Not enough data | Not enough data | 
| **Lead Qualification** | Not enough data | Not enough data | 
| **Lead Follow-up** | Not enough data | Not enough data | 
| **Meeting Scheduling ** | Not enough data | Not enough data | 

#### Organization

| Feature | Efficy CRM | Zoho CRM Plus | 
|---|---|---|
| **Opportunity and Pipeline Management ** | Not enough data | Not enough data | 
| **Data Entry** | Not enough data | Not enough data | 
| **Integrations / APIs** | Not enough data | Not enough data | 

#### Performance Analysis

| Feature | Efficy CRM | Zoho CRM Plus | 
|---|---|---|
| **Coaching ** | Not enough data | Not enough data | 
| **Peformance Tracking** | Not enough data | Not enough data | 

#### Sales Analysis

| Feature | Efficy CRM | Zoho CRM Plus | 
|---|---|---|
| **ROI Forecasting ** | Not enough data | Not enough data | 
| **Sales Forecasting ** | Not enough data | Not enough data | 

#### Generative AI

| Feature | Efficy CRM | Zoho CRM Plus | 
|---|---|---|
| **AI Text Generation** | Not enough data | Not enough data | 
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Agentic AI - AI Sales Assistant

| Feature | Efficy CRM | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Customer Journey Analytics

| Product | Score | Reviews |
|---|---|---|
| **Efficy CRM** | N/A | N/A |
| **Zoho CRM Plus** | N/A | N/A |

#### Platform Basics

| Feature | Efficy CRM | Zoho CRM Plus | 
|---|---|---|
| **Dynamic Segmentation** | Not enough data | Not enough data | 
| **Journey Optimization** | Not enough data | Not enough data | 

#### Platform Data

| Feature | Efficy CRM | Zoho CRM Plus | 
|---|---|---|
| **Journey Reporting** | Not enough data | Not enough data | 
| **Trends Reporting** | Not enough data | Not enough data | 
| **Dashboards** | Not enough data | Not enough data | 
| **Advanced Data Filtering** | Not enough data | Not enough data | 

#### Platform Additional Functionality

| Feature | Efficy CRM | Zoho CRM Plus | 
|---|---|---|
| **Journey Mapping** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 
| **Automated Alerts** | Not enough data | Not enough data | 

#### Agentic AI - Customer Journey Analytics

| Feature | Efficy CRM | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Sales Performance Management

| Product | Score | Reviews |
|---|---|---|
| **Efficy CRM** | N/A | N/A |
| **Zoho CRM Plus** | 8.3/10 | 7 |

#### Agentic AI - Sales Performance Management

| Feature | Efficy CRM | Zoho CRM Plus | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 7.8 (6 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.1 (6 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (7 reviews) | 

#### Incentives

| Feature | Efficy CRM | Zoho CRM Plus | 
|---|---|---|
| **Badges** | Not enough data | 8.3 (6 reviews) | 
| **Triggers** | Not enough data | 8.6 (6 reviews) | 
| **Commission Calculator** | Not enough data | 7.5 (6 reviews) | 
| **Leaderboards** | Not enough data | 8.9 (6 reviews) | 

#### Personalization

| Feature | Efficy CRM | Zoho CRM Plus | 
|---|---|---|
| **Profiles** | Not enough data | 8.8 (7 reviews) | 
| **Custom Reports** | Not enough data | 9.0 (7 reviews) | 
| **Dashboards** | Not enough data | 8.6 (6 reviews) | 
| **Goal Setting** | Not enough data | 8.3 (6 reviews) | 

#### Administrative

| Feature | Efficy CRM | Zoho CRM Plus | 
|---|---|---|
| **Integration** | Not enough data | 8.3 (6 reviews) | 
| **Employee Structure** | Not enough data | 7.8 (6 reviews) | 
| **Behavior Monitoring** | Not enough data | 7.9 (7 reviews) | 

---
## Categories
**Shared Categories (1):** [CRM Software](https://www.g2.com/categories/crm)


**Unique to Zoho CRM Plus (3):** [Sales Performance Management Software](https://www.g2.com/categories/sales-performance-management), [Customer Journey Analytics Software](https://www.g2.com/categories/customer-journey-analytics), [AI Sales Assistant Software](https://www.g2.com/categories/ai-sales-assistant)


---
## Reviewer Demographics

### By Company Size

| Segment | Efficy CRM | Zoho CRM Plus | 
|---|---|---|
| **Small-Business** | 43.6% | 56.6% | 
| **Mid-Market** | 46.5% | 37.7% | 
| **Enterprise** | 9.9% | 5.7% | 

### By Industry

#### Efficy CRM

- **Information Technology and Services:** 15.8%
- **Marketing and Advertising:** 10.9%
- **Accounting:** 7.9%
- **Computer Software:** 5.9%
- **Construction:** 4.0%
- **Information Services:** 4.0%
- **Consulting:** 3.0%
- **Chemicals:** 3.0%
- **Oil & Energy:** 3.0%
- **Business Supplies and Equipment:** 2.0%
- **Other:** 40.6%

#### Zoho CRM Plus

- **Information Technology and Services:** 22.2%
- **Computer Software:** 12.0%
- **Accounting:** 5.6%
- **Financial Services:** 5.6%
- **Marketing and Advertising:** 4.6%
- **Manufacturing:** 3.7%
- **Consulting:** 3.7%
- **Electrical/Electronic Manufacturing:** 2.8%
- **Real Estate:** 2.8%
- **Business Supplies and Equipment:** 1.9%
- **Other:** 35.2%

---
## Alternatives

### Alternatives to Efficy CRM

- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25856 reviews)
- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13878 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1621 reviews)
- [Zoho CRM](https://www.g2.com/products/zoho-crm/reviews) — 4.1/5 stars (2940 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3094 reviews)
- [Sugar Sell](https://www.g2.com/products/sugar-sell/reviews) — 3.8/5 stars (776 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews)
- [SAP Sales Cloud](https://www.g2.com/products/sap-sap-sales-cloud/reviews) — 4.2/5 stars (1002 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14726 reviews)
- [Brevo Marketing Platform](https://www.g2.com/products/brevo-marketing-platform/reviews) — 4.5/5 stars (2608 reviews)

### Alternatives to Zoho CRM Plus

- [HubSpot Sales Hub](https://www.g2.com/products/hubspot-sales-hub/reviews) — 4.4/5 stars (13878 reviews)
- [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) — 4.4/5 stars (25856 reviews)
- [Freshsales](https://www.g2.com/products/freshsales/reviews) — 4.5/5 stars (1235 reviews)
- [ActiveCampaign](https://www.g2.com/products/activecampaign/reviews) — 4.4/5 stars (14726 reviews)
- [HubSpot Marketing Hub](https://www.g2.com/products/hubspot-marketing-hub/reviews) — 4.4/5 stars (14868 reviews)
- [Pipedrive](https://www.g2.com/products/pipedrive/reviews) — 4.3/5 stars (3094 reviews)
- [Vendasta AI Platform](https://www.g2.com/products/vendasta-ai-platform/reviews) — 4.5/5 stars (539 reviews)
- [monday CRM](https://www.g2.com/products/monday-crm/reviews) — 4.6/5 stars (1349 reviews)
- [Dynamics 365 Sales](https://www.g2.com/products/dynamics-365-sales/reviews) — 3.8/5 stars (1621 reviews)
- [Thryv](https://www.g2.com/products/thryv/reviews) — 4.3/5 stars (2012 reviews)

---
## Top Discussions

### Efficy CRM

No discussions available for this product.

### Zoho CRM Plus

- Title: [What apps come with Zoho CRM Plus?](https://www.g2.com/discussions/what-apps-come-with-zoho-crm-plus) — 2 comments
  > **Top comment:** "Zoho Desk, Zoho Projects, Zoho Sales IQ, Zoho Cliq"
- Title: [What are key features of a CRM system?](https://www.g2.com/discussions/zoho-crm-plus-what-are-key-features-of-a-crm-system) — 1 comment
  > **Top comment:** "Certain key features are customization, lead management, workflow automation, etc. A little advanced features are like sales forecasting and analytics."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/efficy-crm-vs-zoho-crm-plus-2018-12-06)