Compare Efficy CRM and Zoho CRM
At a Glance
Market Segments
Mid-Market (46.5% of reviews)
Small-Business (61.6% of reviews)
Entry-Level Pricing
Starting at €49.00 1 User Per Month
Free
Efficy CRM
Star Rating
(102)4.5 out of 5
Market Segments
Mid-Market (46.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at €49.00 1 User Per Month
Browse all 2 pricing plans
Zoho CRM
Star Rating
(2,925)4.1 out of 5
Market Segments
Small-Business (61.6% of reviews)
Pros & Cons
Entry-Level Pricing
Free
Browse all 5 pricing plans
Summary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Zoho CRM excels in providing a comprehensive suite of features at a competitive price, making it a popular choice for small businesses. Users appreciate its ability to integrate sales automation, analytics, and multichannel engagement, which helps streamline operations and drive growth.
- Users say that Efficy CRM stands out for its user-friendly design and ease of implementation. With over 19 features tailored to various business functions, it is noted for its capability to manage tasks like lead generation and data tracking effectively, making it suitable for both small and large organizations.
- Reviewers mention that Zoho CRM's intuitive interface and seamless integration with other software enhance the user experience, allowing for easy navigation and quick access to essential tools. This has been particularly beneficial for teams looking to consolidate their sales and support efforts.
- According to verified reviews, Efficy CRM receives high marks for its quality of support and ease of administration. Users highlight the platform's robust support analytics and knowledge base, which contribute to a smoother experience when addressing customer needs and managing workflows.
- G2 reviewers indicate that while Zoho CRM has a broader market presence and a higher overall satisfaction score, Efficy CRM's focus on mid-market businesses allows it to cater effectively to specific organizational needs, particularly in terms of customization and workflow capabilities.
- Users report that both platforms have their strengths, but Zoho CRM's affordability and extensive feature set make it a compelling option for budget-conscious businesses, while Efficy CRM's gamified interface and visual insights provide a unique approach to user engagement and task management.
Pricing
Entry-Level Pricing
Efficy CRM
SMB
Starting at €49.00
1 User Per Month
Are you looking for a highly configurable and easy-to-implement CRM software to have a single customer repository and benefit from operational features focused on sales, service and marketing?
Includes all the features of the Starter plan and more:
- From 5 users
- Full management of sales opportunities
- Tasks management
Zoho CRM
Free Edition
Free
With three free users and essentials like leads, documents and mobile apps, it’s a perfect fit
for your home business.
- Leads, Contacts, Accounts
- Tasks, Events, Call log, and Notes
- Opportunities
Free Trial
Efficy CRM
No trial information availableZoho CRM
Free Trial is available
Ratings
Meets Requirements
8.9
94
8.4
2,483
Ease of Use
8.8
94
8.3
2,503
Ease of Setup
8.7
37
8.0
1,273
Ease of Admin
9.1
36
8.0
1,022
Quality of Support
8.9
91
7.6
2,275
Has the product been a good partner in doing business?
9.2
36
8.0
997
Product Direction (% positive)
9.4
90
8.0
2,410
Features by Category
Sales Force Automation
8.8
69
|
Verified
8.5
1659
|
Verified
8.7
65
8.3
877
|
Verified
8.7
68
|
Verified
8.2
1574
|
Verified
8.7
68
|
Verified
8.2
1636
|
Verified
8.4
63
|
Verified
7.8
1186
|
Verified
8.8
67
|
Verified
8.4
672
|
Verified
8.5
61
|
Verified
7.9
1217
|
Verified
8.9
62
|
Verified
8.0
1209
|
Verified
8.7
63
|
Verified
8.2
1323
|
Verified
Marketing Automation
8.7
64
|
Verified
8.1
1348
|
Verified
8.8
64
|
Verified
7.9
1305
|
Verified
9.0
63
|
Verified
8.4
1544
|
Verified
8.5
61
|
Verified
7.9
1129
|
Verified
Customer Support
8.8
64
|
Verified
8.0
1203
|
Verified
8.6
64
|
Verified
7.9
1205
|
Verified
8.7
65
7.9
1237
|
Verified
8.5
62
7.8
1069
|
Verified
8.5
62
|
Verified
8.0
1113
|
Verified
Reporting & Analytics
8.7
65
|
Verified
8.2
1514
|
Verified
8.7
63
|
Verified
8.2
1564
|
Verified
8.4
59
|
Verified
8.1
1055
|
Verified
Mobile & Social
8.5
57
8.1
1083
|
Verified
8.6
58
8.0
1092
|
Verified
8.4
65
|
Verified
8.0
1203
|
Verified
Platform
8.7
50
|
Verified
8.1
872
|
Verified
8.9
50
|
Verified
8.2
843
|
Verified
8.8
52
|
Verified
8.4
859
|
Verified
8.9
47
|
Verified
8.1
649
|
Verified
8.6
49
|
Verified
7.8
548
|
Verified
8.8
48
|
Verified
8.1
719
|
Verified
9.0
51
|
Verified
8.4
852
|
Verified
8.8
50
|
Verified
8.1
662
|
Verified
Integration
8.8
52
|
Verified
8.3
652
|
Verified
8.5
51
|
Verified
8.1
646
|
Verified
8.3
46
|
Verified
8.0
606
|
Verified
Generative AI
8.7
42
8.2
181
Agentic AI - CRM
Not enough data
8.0
66
Not enough data
8.3
64
Not enough data
8.1
68
Not enough data
8.0
66
Not enough data
8.2
65
Not enough data
8.3
65
Not enough data
8.3
65
Configuration - cpq
Not enough data
Feature Not Available
Not enough data
Feature Not Available
Not enough data
8.3
59
Not enough data
8.3
55
Not enough data
8.4
60
Pricing
Not enough data
8.1
62
Not enough data
7.5
57
Not enough data
8.1
56
Not enough data
8.4
58
Not enough data
8.6
58
Not enough data
8.5
56
Quoting
Not enough data
8.4
58
Not enough data
8.4
52
Not enough data
8.4
53
Not enough data
8.4
55
Not enough data
8.6
52
Admin
Not enough data
8.2
89
Not enough data
7.7
83
Not enough data
8.3
86
Not enough data
8.3
83
Channels
Not enough data
8.1
57
Not enough data
7.7
52
Not enough data
8.0
49
Platform
Not enough data
8.4
89
Not enough data
8.2
85
Not enough data
8.0
77
Not enough data
8.5
88
Not enough data
8.4
90
Not enough data
8.6
20
Generative AI - cpq
Not enough data
7.4
15
Not enough data
7.5
16
Not enough data
7.7
16
Competition
Not enough data
8.7
58
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.7
57
|
Verified
Not enough data
8.5
53
|
Verified
Not enough data
8.5
55
|
Verified
Not enough data
7.9
18
Agentic AI - Sales Gamification
Not enough data
Not enough data
Integrations
Not enough data
8.9
61
|
Verified
Not enough data
8.8
59
Not enough data
8.7
45
Platform
Not enough data
8.8
65
|
Verified
Not enough data
8.9
64
|
Verified
Not enough data
8.8
58
|
Verified
Not enough data
8.8
63
|
Verified
Not enough data
8.8
63
|
Verified
Employee Features
Not enough data
8.9
66
|
Verified
Not enough data
8.8
68
|
Verified
Not enough data
8.8
68
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Lead Facilitation
Not enough data
8.4
72
Not enough data
8.8
73
Not enough data
8.8
73
Not enough data
8.8
73
Organization
Not enough data
8.6
74
Not enough data
8.4
73
Not enough data
8.6
73
Performance Analysis
Not enough data
Feature Not Available
Not enough data
8.6
75
Sales Analysis
Not enough data
8.4
69
Not enough data
8.4
73
Generative AI
Not enough data
8.3
27
Not enough data
8.1
27
Agentic AI - AI Sales Assistant
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integrated Workflows
Not enough data
8.7
160
Not enough data
8.8
156
Not enough data
8.3
145
Not enough data
8.2
141
Not enough data
8.9
154
Not enough data
8.8
152
Not enough data
8.5
147
Repeatability and Reportability
Not enough data
8.4
144
Not enough data
8.6
149
Not enough data
8.6
142
Not enough data
8.2
138
Not enough data
7.9
120
AI and Automation
Not enough data
8.3
146
Not enough data
8.5
145
Not enough data
8.3
139
Not enough data
8.1
133
Not enough data
7.8
125
Generative AI
Not enough data
7.5
69
Agentic AI - Sales Engagement
Not enough data
7.9
28
Not enough data
7.8
26
Not enough data
8.0
27
Not enough data
7.9
26
Not enough data
7.7
27
Not enough data
8.0
27
Not enough data
8.1
26
Customer Requirements
Not enough data
8.5
51
Not enough data
8.5
50
Not enough data
8.5
52
Contracts
Not enough data
8.5
50
Not enough data
8.2
47
Not enough data
8.4
50
Revenue
Not enough data
8.5
52
Not enough data
8.5
50
Not enough data
8.4
47
Platform Basics
Not enough data
8.4
98
Not enough data
8.6
93
Not enough data
8.6
97
Not enough data
8.4
89
Not enough data
8.8
57
Agentic AI - Customer Journey Mapping
Not enough data
7.2
13
Content
Not enough data
8.9
79
Not enough data
8.6
76
Not enough data
8.5
76
Not enough data
8.7
77
Not enough data
8.6
74
Collaboration
Not enough data
8.8
76
Not enough data
8.5
78
Not enough data
9.0
80
Not enough data
9.0
83
Not enough data
8.7
78
Not enough data
8.7
75
Lead Monitoring
Not enough data
9.0
42
Not enough data
8.9
42
Not enough data
8.7
42
Agentic AI - Lead Capture
Not enough data
7.2
27
Not enough data
7.2
27
Data Capture
Not enough data
8.3
42
Not enough data
8.5
42
Not enough data
8.1
42
Not enough data
8.3
42
Analytics
Not enough data
9.1
42
Not enough data
8.8
42
Customization
Not enough data
8.7
41
Not enough data
8.6
41
Not enough data
8.7
42
Not enough data
8.7
42
Agentic AI - Lead Scoring
Not enough data
6.4
12
Not enough data
6.7
13
Not enough data
6.7
12
Not enough data
6.8
12
Attribution
Not enough data
8.5
21
Not enough data
8.6
22
Not enough data
8.0
21
Discovery
Not enough data
8.6
22
Not enough data
8.3
21
Not enough data
8.3
22
Management
Not enough data
8.4
22
Not enough data
8.4
22
Platform
Not enough data
8.4
22
Not enough data
8.3
21
Agentic AI - Sales Performance Management
Not enough data
7.9
21
Not enough data
8.1
20
Not enough data
7.9
21
Incentives
Not enough data
8.2
153
|
Verified
Not enough data
8.4
160
|
Verified
Not enough data
8.0
152
|
Verified
Not enough data
8.4
161
|
Verified
Personalization
Not enough data
8.5
177
|
Verified
Not enough data
8.6
178
|
Verified
Not enough data
8.6
184
|
Verified
Not enough data
8.4
171
|
Verified
Administrative
Not enough data
8.5
169
|
Verified
Not enough data
8.5
173
|
Verified
Not enough data
8.4
161
Agentic AI - Email Tracking
Not enough data
7.7
30
Not enough data
7.5
29
Not enough data
7.6
30
Not enough data
7.0
29
Not enough data
7.0
30
Not enough data
7.4
30
Not enough data
7.6
29
Analytics
Not enough data
8.3
138
Not enough data
8.3
143
Not enough data
8.4
144
Customizations
Not enough data
8.7
148
Not enough data
8.8
145
Not enough data
8.7
146
Not enough data
8.7
142
Not enough data
8.6
147
Generative AI
Not enough data
7.6
59
Agentic AI - Sales Analytics
Not enough data
7.4
30
Not enough data
7.5
30
Not enough data
7.2
30
Not enough data
7.3
30
Not enough data
7.4
30
Data Sourcing
Not enough data
8.3
145
Not enough data
8.4
149
Not enough data
8.3
142
Not enough data
8.6
156
Not enough data
8.5
147
Predictive Analytics
Not enough data
8.5
147
Not enough data
8.3
139
Not enough data
8.1
124
Not enough data
8.2
130
Sales Management
Not enough data
8.5
154
Not enough data
8.3
131
Not enough data
8.5
145
Not enough data
8.8
152
Agentic AI - Sales Enablement
Not enough data
6.1
6
Not enough data
6.1
6
Not enough data
6.1
6
Content Management
Not enough data
8.2
10
Not enough data
8.0
10
Not enough data
8.0
10
Not enough data
8.8
10
Not enough data
8.2
10
Analytics
Not enough data
9.0
10
Not enough data
8.3
10
Not enough data
8.3
10
Not enough data
8.3
10
Learning Management - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Revenue Enablement - Sales Enablement
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Relationship Management - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Follow up Automation - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Document Management - Insurance CRM
Not enough data
Not enough data
Integrations & Reports - Insurance CRM
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Efficy CRM and Zoho CRM are categorized as CRM
Unique Categories
Efficy CRM has no unique categories
Zoho CRM is categorized as Client Portal, Customer Journey Mapping, Quote-to-Cash, Sales Engagement, AI Sales Assistant, Sales Analytics, Email Tracking, Sales Gamification, Sales Performance Management, CPQ, Lead Capture, Lead Scoring, Sales Enablement, and Insurance CRM
Reviews
Reviewers' Company Size
Efficy CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Zoho CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
15.8%
Marketing and Advertising
10.9%
Accounting
7.9%
Computer Software
5.9%
Construction
4.0%
Other
55.4%
Information Technology and Services
16.1%
Computer Software
9.9%
Marketing and Advertising
8.9%
Financial Services
3.5%
Real Estate
3.4%
Other
58.1%
Alternatives
Discussions
Efficy CRM has no discussions with answers
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