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At a Glance
Market Segments
Mid-Market (47.5% of reviews)
Small-Business (79.2% of reviews)
Entry-Level Pricing
Starting at €49.00 1 User Per Month
No pricing available
Efficy CRM
Star Rating
(102)4.5 out of 5
Market Segments
Mid-Market (47.5% of reviews)
Pros & Cons
Entry-Level Pricing
Starting at €49.00 1 User Per Month
Browse all 2 pricing plansUser.com
Star Rating
(48)4.3 out of 5
Market Segments
Small-Business (79.2% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about User.comSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- Users report that Efficy CRM excels in Contact & Account Management with a score of 8.7, while User.com falls behind at 7.3. Reviewers mention that Efficy's intuitive interface makes it easy to manage customer relationships effectively.
- Reviewers mention that Efficy CRM's Quality of Support is rated at 9.0, which is higher than User.com's 8.7. Users say that Efficy's support team is responsive and knowledgeable, providing timely assistance when needed.
- Users on G2 highlight Efficy CRM's superior Lead Management capabilities, both scoring 9.0, but Efficy's additional features like automated lead scoring are noted as particularly beneficial by reviewers.
- Reviewers mention that User.com shines in Marketing ROI Analytics with a score of 9.7, significantly higher than Efficy's 8.5. Users report that User.com provides detailed insights that help in optimizing marketing strategies.
- Users say that Efficy CRM offers a better Performance and Reliability score of 9.0 compared to User.com's 7.2. Reviewers mention that Efficy's system is stable and performs well under heavy usage, which is crucial for business operations.
- G2 users report that User.com has a more user-friendly Customer Support Portal with a score of 9.6, while Efficy CRM scores 8.5. Reviewers mention that User.com's portal is easy to navigate and provides quick access to resources.
Pricing
Entry-Level Pricing
Efficy CRM
SMB
Starting at €49.00
1 User Per Month
Are you looking for a highly configurable and easy-to-implement CRM software to have a single customer repository and benefit from operational features focused on sales, service and marketing?
Includes all the features of the Starter plan and more:
- From 5 users
- Full management of sales opportunities
- Tasks management
User.com
No pricing availableFree Trial
Efficy CRM
No trial information availableUser.com
Free Trial is available
Ratings
Meets Requirements
8.9
94
8.2
40
Ease of Use
8.8
94
8.5
40
Ease of Setup
8.8
36
8.5
19
Ease of Admin
9.1
36
9.2
17
Quality of Support
9.0
91
8.7
38
Has the product been a good partner in doing business?
9.2
36
8.3
17
Product Direction (% positive)
9.4
91
8.7
36
Features by Category
Sales Force Automation
8.7
69
|
Verified
6.9
8
|
Verified
8.7
66
Feature Not Available
8.7
68
|
Verified
8.1
8
|
Verified
8.7
68
|
Verified
8.5
8
|
Verified
8.4
64
|
Verified
Not enough data
8.8
68
|
Verified
8.6
6
|
Verified
8.5
62
|
Verified
6.4
6
|
Verified
8.9
63
|
Verified
6.7
5
|
Verified
8.7
64
|
Verified
7.2
6
|
Verified
Marketing Automation
8.7
65
|
Verified
8.6
7
|
Verified
8.7
65
|
Verified
8.3
8
|
Verified
9.0
64
|
Verified
9.0
8
|
Verified
8.5
62
|
Verified
9.7
5
|
Verified
Customer Support
8.8
65
|
Verified
7.5
8
|
Verified
8.5
65
|
Verified
9.0
8
|
Verified
8.7
66
8.3
9
|
Verified
8.6
63
7.2
6
|
Verified
8.5
63
|
Verified
7.6
7
|
Verified
Reporting & Analytics
8.8
66
|
Verified
7.1
8
|
Verified
8.6
64
|
Verified
7.6
9
|
Verified
8.4
60
|
Verified
7.4
7
|
Verified
Mobile & Social
8.5
58
7.8
6
8.6
59
7.5
6
8.5
66
|
Verified
Not enough data
Platform
8.7
50
|
Verified
Not enough data
8.9
50
|
Verified
9.3
5
|
Verified
8.8
52
|
Verified
9.4
6
|
Verified
8.9
47
|
Verified
Not enough data
8.6
49
|
Verified
Not enough data
8.8
48
|
Verified
Not enough data
9.0
51
|
Verified
7.2
6
|
Verified
8.8
50
|
Verified
Not enough data
Integration
8.8
52
|
Verified
8.6
6
|
Verified
8.5
51
|
Verified
7.8
6
|
Verified
8.3
46
|
Verified
7.2
6
|
Verified
Generative AI
8.7
42
Not enough data
Agentic AI - CRM
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Email Marketing
Not enough data
9.0
10
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
8.5
9
|
Verified
Not enough data
8.3
8
|
Verified
Online Marketing
Not enough data
9.2
6
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
9.2
6
|
Verified
Not enough data
8.9
6
Lead Management
Not enough data
9.2
6
|
Verified
Not enough data
9.3
5
|
Verified
Not enough data
8.1
7
|
Verified
Not enough data
8.1
6
|
Verified
Not enough data
8.5
8
|
Verified
Not enough data
9.2
6
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
9.2
8
|
Verified
Campaign Management
Not enough data
8.1
8
|
Verified
Not enough data
7.1
7
Not enough data
7.9
8
|
Verified
Not enough data
6.7
6
Social
Not enough data
8.6
7
Not enough data
8.3
8
|
Verified
Not enough data
9.2
8
|
Verified
Not enough data
8.8
8
|
Verified
Not enough data
8.8
7
Reporting & Analytics
Not enough data
7.7
8
|
Verified
Not enough data
9.0
8
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
8.7
5
Platform
Not enough data
Not enough data
Not enough data
9.0
5
|
Verified
Not enough data
9.3
5
|
Verified
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Marketing Automation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Integration
Not enough data
7.8
6
|
Verified
Not enough data
7.5
6
|
Verified
Not enough data
8.0
5
|
Verified
Lead Generation
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Campaigns
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Push Notification
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Communication
Not enough data
9.4
6
|
Verified
Not enough data
9.4
6
|
Verified
Not enough data
8.6
7
|
Verified
Not enough data
9.7
5
|
Verified
Not enough data
Not enough data
Internal Use
Not enough data
9.3
5
|
Verified
Not enough data
8.9
6
|
Verified
Not enough data
8.1
6
|
Verified
Not enough data
7.9
7
|
Verified
Not enough data
7.5
8
|
Verified
Not enough data
7.6
7
|
Verified
Agentic AI - Visitor Identification
Not enough data
Not enough data
Categories
Categories
Shared Categories
Efficy CRM and User.com are categorized as CRM
Unique Categories
Efficy CRM has no unique categories
User.com is categorized as Live Chat, Marketing Automation, Visitor Identification, and Push Notification
Reviews
Reviewers' Company Size
Efficy CRM
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
User.com
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Information Technology and Services
14.9%
Marketing and Advertising
10.9%
Accounting
7.9%
Computer Software
5.9%
Information Services
4.0%
Other
56.4%
Marketing and Advertising
20.8%
Information Technology and Services
12.5%
Computer Software
12.5%
Internet
8.3%
Hospitality
6.3%
Other
39.6%
Alternatives
Discussions
Efficy CRM has no discussions with answers
Can you help me with the setup?
1 Comment
Official Response from User.com
Each new client receives 1 free Onboarding call from our support team. You can ask for help on our chat as well. If you need some extra support, check our...Read more
Is User com good?
1 Comment
NN
User.com is a customer communication and marketing automation platform with a variety of features to help businesses engage with customers, manage leads, and...Read more
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