# eFax Online Fax Service vs iFax Comparison
---
## AI Generated Summary
- **G2 reviewers report** that iFax excels in user experience, with many praising its intuitive setup and navigation. Users appreciate the "email-look to the setup," which makes it easy to find and track the status of sent and received faxes.
- **According to verified reviews** , eFax Online Fax Service is recognized for its reliable performance, particularly in saving both sent and received faxes for later review. This feature is highlighted as a significant advantage for users needing to reference past communications.
- **Users say** that iFax offers a more user-friendly experience overall, with a higher ease of use rating. Reviewers mention that their whole team finds it easy to send and receive faxes, making it a preferred choice for small businesses.
- **Reviewers mention** that while eFax Online Fax Service has improved its support, iFax still leads in quality of support ratings. Users have noted that iFax's support is responsive and helpful, contributing to a smoother overall experience.
- **G2 reviewers highlight** that iFax is more cost-effective, with a lower entry-level price compared to eFax Online Fax Service. This affordability is particularly appealing to small businesses looking to manage their faxing needs without breaking the bank.
- **According to recent feedback** , both services have their strengths, but iFax's higher overall satisfaction score indicates a stronger alignment with user needs. Users appreciate the seamless integration of features like document signatures and alerts, which enhance their daily operations.



---
## Frequently Asked Questions

### What is the difference between iFax vs eFax Online Fax Service?

iFax stands out for higher reviewer satisfaction in ease of use, setup, and support compared to eFax Online Fax Service.

| | [iFax](https://www.g2.com/products/ifax/reviews) | [eFax Online Fax Service](https://www.g2.com/products/efax-online-fax-service/reviews) |
| --- | --- | --- |
| G2 Rating (reviews) | 4.7/5 (480 reviews) | 4.4/5 (204 reviews) |
| Largest Segment | Small-Business | Small-Business |
| Ease of Setup score | 9.4 | 9.0 |
| Quality of Support score | 9.0 | 8.4 |
| Top Reviewer-Cited Strength | Ease of Use (228 all-time mentions) | Ease of Use (51 all-time mentions) |



### How do the pricing models of iFax and eFax Online Fax Service compare?

iFax is rated higher for price satisfaction, indicating reviewers consider it the stronger value compared to eFax Online Fax Service.

- **iFax:** In recent reviews, many cite iFax as offering competitive pricing for its features, though some mention the cost can feel high for occasional users.
- **eFax Online Fax Service:** Reviewers frequently mention that eFax Online Fax Service's pricing feels high, with some noting extra charges and billing frustrations.
- **Switching reasons:** Several reviewers highlight switching to iFax for better value and more transparent pricing.



### What are the best alternatives to iFax and eFax Online Fax Service?

The best alternatives to iFax and eFax Online Fax Service are HelloFax, CocoFax, and Documo.

| Product | G2 Rating (reviews) | Largest Segment | Pricing Insight | Top Reviewer-Cited Strength |
| --- | --- | --- | --- | --- |
| [iFax](https://www.g2.com/products/ifax/reviews) | 4.7/5 (480 reviews) | Small-Business | Competitive pricing, some mention high cost for infrequent use | Ease of Use (228 all-time mentions) |
| [eFax Online Fax Service](https://www.g2.com/products/efax-online-fax-service/reviews) | 4.4/5 (204 reviews) | Small-Business | Pricing often cited as high, with billing frustrations | Ease of Use (51 all-time mentions) |
| [HelloFax](https://www.g2.com/products/hellofax/reviews) | 4.5/5 (57 reviews) | Small-Business | — | — |
| [CocoFax](https://www.g2.com/products/cocofax/reviews) | 4.6/5 (188 reviews) | Small-Business | — | — |
| [Documo](https://www.g2.com/products/documo/reviews) | 4.6/5 (232 reviews) | Small-Business | — | — |



### Which Online Fax features should I prioritize when comparing iFax and eFax Online Fax Service?

Buyers should prioritize ease of use, security, storage, support quality, and pricing when comparing iFax and eFax Online Fax Service.

- **Ease of Use:** iFax 9.5 (228 all-time mentions), eFax Online Fax Service 8.8 (51 all-time mentions)
- **Security:** iFax (23 all-time mentions), eFax Online Fax Service (10 all-time mentions)
- **Storage:** Both products are frequently cited for fax history and document management features
- **Support Quality:** iFax 9.0, eFax Online Fax Service 8.4
- **Pricing:** iFax is cited for competitive pricing but with some cost concerns, eFax Online Fax Service is frequently noted for high pricing and billing issues



### What are the pros and cons of iFax vs eFax Online Fax Service?

iFax's headline strength is ease of use, while eFax Online Fax Service is recognized for convenience and document management.

- **iFax strengths:** Ease of Use (228 all-time mentions), Faxing Services (160), Simple (92), Speed (54), Security (23), Setup Ease (31), Email Notifications (29), User Interface (28), Remote Work (27), Reliability (23)
- **iFax trade-offs:** Expensive (70), Fax Issues (62), Limitations (18)
- **eFax Online Fax Service strengths:** Ease of Use (51), Faxing Services (42), Document Management (11), Security (10), Convenience (14), Reliability (12), Remote Work (12), Setup Ease (11)
- **eFax Online Fax Service trade-offs:** Fax Issues (37), Pricing (6), occasional interface and billing frustrations



### Is iFax or eFax Online Fax Service better for small businesses?

iFax is the better fit for small businesses, with higher satisfaction scores and more positive small-business reviewer sentiment.

- **iFax:** Small-Business is the largest segment, with reviewers highlighting ease of use, setup, and support as key benefits for small teams.
- **eFax Online Fax Service:** Small-Business is also the largest segment, but reviewers more frequently cite pricing and occasional reliability issues as trade-offs.



### Which Online Fax platform has better integrations?

Reviewer sentiment does not indicate a clear winner for integrations between iFax and eFax Online Fax Service.

- **iFax:** No integrations are cited in recent reviews.
- **eFax Online Fax Service:** No integrations are cited in recent reviews.



### How do iFax and eFax Online Fax Service compare on customer support?

iFax is rated higher for Quality of Support, with a 0.6-point advantage over eFax Online Fax Service.

- **iFax:** Reviewers consistently praise responsive and helpful support, with a Quality of Support score of 9.0.
- **eFax Online Fax Service:** Support is generally positive but more mixed, with a Quality of Support score of 8.4 and some reviewers citing slow or unhelpful experiences.



### Which is easier to implement, iFax or eFax Online Fax Service?

iFax is rated higher for Ease of Setup, with a 0.4-point advantage over eFax Online Fax Service.

- **iFax:** Reviewers highlight fast, simple setup and intuitive onboarding, with an Ease of Setup score of 9.4.
- **eFax Online Fax Service:** Setup is described as easy and straightforward, but some reviewers mention occasional confusion with interface changes, reflected in an Ease of Setup score of 9.0.



### Which product has better Storage?

Both iFax and eFax Online Fax Service are frequently cited for strong storage and fax history features.

- **iFax:** Reviewers mention reliable fax history and document access, with storage and document management cited as key benefits.
- **eFax Online Fax Service:** Reviewers highlight ongoing records of sent and received faxes, searchable archives, and easy access to fax history as standout storage features.



| | eFax Online Fax Service | iFax | 
|---|---|---|
| **Star Rating** | 4.5 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 233 | 480 | 

---
## Top Pros & Cons

### eFax Online Fax Service

Pros:
- Ease of Use (53 reviews)
- Faxing Services (43 reviews)

Cons:
- Fax Issues (37 reviews)
- Slow Performance (5 reviews)

### iFax

Pros:
- Ease of Use (228 reviews)
- Faxing Services (160 reviews)

Cons:
- Expensive (70 reviews)
- Fax Issues (62 reviews)

---
## Ratings Comparison
| Rating | eFax Online Fax Service | iFax | 
|---|---|---|
  | **Meets Requirements** | 9.2 (183 reviews) | 9.3 (68 reviews) | 
  | **Ease of Use** | 8.8 (192 reviews) | 9.5 (436 reviews) | 
  | **Ease of Setup** | 9.1 (148 reviews) | 9.4 (51 reviews) | 
  | **Ease of Admin** | 8.7 (78 reviews) | 9.5 (36 reviews) | 
  | **Quality of Support** | 8.4 (147 reviews) | 9.0 (50 reviews) | 
  | **Has the product been a good partner in doing business?** | 8.7 (77 reviews) | 9.2 (36 reviews) | 
  | **Product Direction (% positive)** | 7.9 (186 reviews) | 8.9 (74 reviews) | 

---
## Pricing

### eFax Online Fax Service

#### Entry-Level Pricing

Plan: Personal

Price: $4.99 1 Users Per Month

Description: For individuals & Professionals

Key Features:
- Send & receive faxes via web, email or mobile device
- 200 pages/mo to US & Canada
- $.10 per page for over plan pages

[Browse all 3 editions](https://www.g2.com/products/efax-online-fax-service/pricing)

#### Free Trial

Yes

### iFax

#### Entry-Level Pricing

Plan: Basic

Price: $8.33 1 User License

Key Features:
- 2 Months Free (Billed Annually)
- Superior fax quality
- iOS, Android, Win & Mac Apps

[Browse all 4 editions](https://www.g2.com/products/ifax/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Collaboration & Productivity

| Product | Score | Reviews |
|---|---|---|
| **eFax Online Fax Service** | N/A | N/A |
| **iFax** | N/A | N/A |

#### Additional Functionality

| Feature | eFax Online Fax Service | iFax | 
|---|---|---|
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **To-Do List** | Not enough data | Not enough data | 
| **@mentions** | Not enough data | Not enough data | 
| **Single Sign On** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Prioritization** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Screen Sharing** | Not enough data | Not enough data | 
| **Content Management** | Not enough data | Not enough data | 
| **Brainstorming** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 
| **Calendar Management** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Real-Time Notifications** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Task Management** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Real Time Editing** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Chat/Messaging** | Not enough data | Not enough data | 
| **Tagging** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Assignment Management** | Not enough data | Not enough data | 
| **Task Scheduling** | Not enough data | Not enough data | 
| **Project Management** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Workflow Management** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **File Sharing** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Task Progress Tracking** | Not enough data | Not enough data | 
| **Discussions/Forums** | Not enough data | Not enough data | 
| **Commenting/Notes** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Contact Management** | Not enough data | Not enough data | 
| **Video Conferencing** | Not enough data | Not enough data | 
| **Progress Tracking** | Not enough data | Not enough data | 
| **Mobile Access** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Document Management** | Not enough data | Not enough data | 
| **Customizable Branding** | Not enough data | Not enough data | 

### Online Fax

| Product | Score | Reviews |
|---|---|---|
| **eFax Online Fax Service** | 7.9/10 | 165 |
| **iFax** | 8.1/10 | 72 |

#### Documents

| Feature | eFax Online Fax Service | iFax | 
|---|---|---|
| **Editing** | 7.2 (119 reviews) | 8.2 (52 reviews) | 
| **Document Signature ** | 7.1 (118 reviews) | 8.2 (51 reviews) | 
| **Storage** | 8.8 (131 reviews) | 8.8 (50 reviews) | 
| **Fax to Email** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Electronic Signature** | Not enough data | Not enough data | 

#### Agentic AI - Online Fax

| Feature | eFax Online Fax Service | iFax | 
|---|---|---|
| **Autonomous Task Execution** | 6.0 (5 reviews) | 5.7 (5 reviews) | 
| **Cross-system Integration** | 7.5 (8 reviews) | 5.7 (5 reviews) | 
| **Active Directory Integration** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **File Transfer** | Not enough data | Not enough data | 

#### Sending

| Feature | eFax Online Fax Service | iFax | 
|---|---|---|
| **Fax Number** | 9.0 (133 reviews) | 9.1 (56 reviews) | 
| **Existing Numbers** | 8.2 (123 reviews) | 9.1 (50 reviews) | 
| **Cross-Platform Sending** | 8.1 (131 reviews) | 8.7 (52 reviews) | 
| **Unlimited Sending** | 8.6 (124 reviews) | 8.3 (54 reviews) | 
| **Contact Management** | 8.1 (122 reviews) | 8.5 (51 reviews) | 
| **Alerts** | 8.5 (128 reviews) | 8.9 (51 reviews) | 
| **Print Management** | Not enough data | Not enough data | 
| **File Management** | Not enough data | Not enough data | 
| **Invoice Management** | Not enough data | Not enough data | 
| **Email Management** | Not enough data | Not enough data | 
| **Compliance Management** | Not enough data | Not enough data | 
| **Communication Management** | Not enough data | Not enough data | 
| **Call Center Management** | Not enough data | Not enough data | 
| **User Management** | Not enough data | Not enough data | 
| **Email to Fax** | Not enough data | Not enough data | 
| **Fax Management** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | eFax Online Fax Service | iFax | 
|---|---|---|
| **Full Text Search** | Not enough data | Not enough data | 
| **HIPAA Compliant** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Delivery Tracking** | Not enough data | Not enough data | 
| **Multiple Format Support** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **FoIP** | Not enough data | Not enough data | 
| **Purchasing & Receiving** | Not enough data | Not enough data | 
| **SMS Messaging** | Not enough data | Not enough data | 
| **CRM** | Not enough data | Not enough data | 
| **Whitelisting/Blacklisting** | Not enough data | Not enough data | 
| **Status Tracking** | Not enough data | Not enough data | 
| **Multiple User Accounts** | Not enough data | Not enough data | 
| **Archiving & Retention** | Not enough data | Not enough data | 
| **Encryption** | Not enough data | Not enough data | 
| **Document Templates** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Electronic Faxes** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Voice Mail** | Not enough data | Not enough data | 
| **Automated Routing** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Alerts/Notifications** | Not enough data | Not enough data | 
| **Caller ID** | Not enough data | Not enough data | 
| **SSL Security** | Not enough data | Not enough data | 
| **Role-Based Permissions** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 
| **Contact Database** | Not enough data | Not enough data | 

### HIPAA Compliant Messaging

| Product | Score | Reviews |
|---|---|---|
| **eFax Online Fax Service** | 8.8/10 | 35 |
| **iFax** | N/A | N/A |

#### Platform

| Feature | eFax Online Fax Service | iFax | 
|---|---|---|
| **User Authorization - HIPAA Compliant Messaging** | 8.6 (23 reviews) | Not enough data | 
| **Compliant Texting - HIPAA Compliant Messaging** | Feature Not Available | Not enough data | 
| **Compliant Emailing - HIPAA Compliant Messaging** | 8.9 (22 reviews) | Not enough data | 
| **Clinical Communication - HIPAA Compliance** | 8.9 (22 reviews) | Not enough data | 
| **HIPAA Compliance - HIPAA Compliant Messaging** | 9.0 (24 reviews) | Not enough data | 
| **Operating Systems - HIPAA Compliant Messaging** | 8.9 (26 reviews) | Not enough data | 
| **Message Lifespan - HIPAA Compliant Messaging** | Feature Not Available | Not enough data | 
| **Workflow Enhancement - HIPAA Compliant Messaging** | 8.7 (21 reviews) | Not enough data | 
| **PCI Compliance** | Not enough data | Not enough data | 

#### Additional Functionality

| Feature | eFax Online Fax Service | iFax | 
|---|---|---|
| **Customizable Templates** | Not enough data | Not enough data | 
| **AI Copilot** | Not enough data | Not enough data | 
| **Third-Party Integrations** | Not enough data | Not enough data | 
| **Data Import/Export** | Not enough data | Not enough data | 
| **Secure Data Storage** | Not enough data | Not enough data | 
| **Audit Trail** | Not enough data | Not enough data | 
| **Collaboration Tools** | Not enough data | Not enough data | 
| **Reporting & Statistics** | Not enough data | Not enough data | 
| **Drag & Drop** | Not enough data | Not enough data | 
| **Search/Filter** | Not enough data | Not enough data | 
| **Archiving & Retention** | Not enough data | Not enough data | 
| **Vulnerability Scanning** | Not enough data | Not enough data | 
| **Customizable Reports** | Not enough data | Not enough data | 
| **Data Security** | Not enough data | Not enough data | 
| **Self Service Portal** | Not enough data | Not enough data | 
| **Customizable Forms** | Not enough data | Not enough data | 
| **For Healthcare** | Not enough data | Not enough data | 
| **Document Storage** | Not enough data | Not enough data | 
| **Risk Alerts** | Not enough data | Not enough data | 
| **API** | Not enough data | Not enough data | 
| **Generative AI** | Not enough data | Not enough data | 
| **HIPAA Compliant** | Not enough data | Not enough data | 
| **Activity Tracking** | Not enough data | Not enough data | 
| **Access Controls/Permissions** | Not enough data | Not enough data | 
| **Real-Time Reporting** | Not enough data | Not enough data | 
| **Document Templates** | Not enough data | Not enough data | 
| **Reminders** | Not enough data | Not enough data | 
| **Compliance Tracking** | Not enough data | Not enough data | 
| **Version Control** | Not enough data | Not enough data | 
| **Activity Dashboard** | Not enough data | Not enough data | 
| **Risk Analysis** | Not enough data | Not enough data | 
| **Monitoring** | Not enough data | Not enough data | 

---
## Categories
**Shared Categories (1):** [Online Fax Software](https://www.g2.com/categories/online-fax)

**Unique to eFax Online Fax Service (1):** [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging)



---
## Reviewer Demographics

### By Company Size

| Segment | eFax Online Fax Service | iFax | 
|---|---|---|
| **Small-Business** | 80.1% | 86.3% | 
| **Mid-Market** | 18.6% | 13.7% | 
| **Enterprise** | 1.4% | 0% | 

### By Industry

#### eFax Online Fax Service

- **Hospital & Health Care:** 13.8%
- **Health, Wellness and Fitness:** 8.7%
- **Law Practice:** 7.2%
- **Accounting:** 7.2%
- **Insurance:** 6.2%
- **Mental Health Care:** 4.6%
- **Financial Services:** 4.1%
- **Medical Practice:** 4.1%
- **Legal Services:** 3.6%
- **Real Estate:** 3.1%
- **Other:** 37.4%

#### iFax

- **Hospital & Health Care:** 12.6%
- **Health, Wellness and Fitness:** 7.9%
- **Accounting:** 6.4%
- **Mental Health Care:** 5.8%
- **Medical Practice:** 5.8%
- **Consumer Services:** 3.2%
- **Insurance:** 2.6%
- **Consulting:** 2.4%
- **Financial Services:** 2.4%
- **Individual & Family Services:** 2.1%
- **Other:** 48.8%

---
## Alternatives

### Alternatives to eFax Online Fax Service

- [Documo](https://www.g2.com/products/documo/reviews) — 4.6/5 stars (241 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1488 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1422 reviews)
- [Connecteam](https://www.g2.com/products/connecteam/reviews) — 4.6/5 stars (3506 reviews)
- [Paubox](https://www.g2.com/products/paubox/reviews) — 4.9/5 stars (653 reviews)
- [Weave](https://www.g2.com/products/weave-weave/reviews) — 4.6/5 stars (488 reviews)
- [Virtru Email Encryption](https://www.g2.com/products/virtru-email-encryption/reviews) — 4.4/5 stars (437 reviews)
- [Salesmsg](https://www.g2.com/products/salesmsg/reviews) — 4.7/5 stars (431 reviews)
- [Textline](https://www.g2.com/products/textline/reviews) — 4.7/5 stars (388 reviews)
- [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) — 4.2/5 stars (373 reviews)

### Alternatives to iFax

- [HelloFax](https://www.g2.com/products/hellofax/reviews) — 4.5/5 stars (57 reviews)
- [CocoFax](https://www.g2.com/products/cocofax/reviews) — 4.6/5 stars (188 reviews)
- [Documo](https://www.g2.com/products/documo/reviews) — 4.6/5 stars (241 reviews)
- [RingEX](https://www.g2.com/products/ringex/reviews) — 4.2/5 stars (1488 reviews)
- [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) — 4.4/5 stars (1422 reviews)
- [OpenText Core Fax](https://www.g2.com/products/opentext-core-fax/reviews) — 4.5/5 stars (53 reviews)
- [Upland InterFAX](https://www.g2.com/products/upland-interfax/reviews) — 4.6/5 stars (162 reviews)
- [Fax.Plus](https://www.g2.com/products/alohi-fax-plus/reviews) — 4.6/5 stars (60 reviews)
- [OpenText Fax (RightFax)](https://www.g2.com/products/opentext-fax-rightfax/reviews) — 4.1/5 stars (22 reviews)
- [WestFax](https://www.g2.com/products/westfax/reviews) — 4.8/5 stars (31 reviews)

---
## Top Discussions

### eFax Online Fax Service

No discussions available for this product.

### iFax

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/efax-online-fax-service-vs-ifax)