# Eden vs Jira Service Management Comparison
---
## AI Generated Summary
- **G2 reviewers report** that Jira Service Management excels in its **ticket management** capabilities, with users highlighting its intuitive interface for creating, assigning, and monitoring tasks. This makes it a strong choice for teams needing robust IT service management solutions.
- **Users say** that Eden shines in **centralizing HR processes** , which significantly reduces manual work. Reviewers appreciate how it streamlines people operations, making information more accessible and accurate, which is crucial for HR teams.
- **According to verified reviews** , Jira Service Management has a higher overall satisfaction score, indicating that users find it to be a more reliable partner in managing IT services. Features like **workflow automation** and integration with the Atlassian ecosystem enhance its effectiveness.
- **Reviewers mention** that Eden offers a superior user experience with its **visual seating maps** , making it easier for employees to book desks based on location rather than numbers. This feature is particularly appreciated in hybrid work environments.
- **G2 reviewers highlight** that while Jira Service Management has a solid support system, Eden's customer support is rated higher, with users noting that they find it easy to resolve issues through chat, enhancing their overall experience.
- **Users report** that Jira Service Management's implementation process is effective, but some find it challenging to configure for specific workflows. In contrast, Eden's setup is praised for being straightforward, allowing users to quickly adapt to the platform.



| | Eden | Jira Service Management | 
|---|---|---|
| **Star Rating** | 4.7 out of 5 | 4.3 out of 5 | 
| **Total Reviews** | 91 | 988 | 
| **Largest Market Segment** | Mid-Market (64.8% of reviews) | Mid-Market (42.9% of reviews) | 
| **Entry Level Price** | $89.00 1 Location Per Month | 0/agent/month   | 

---
## Top Pros & Cons

### Eden

Pros:
- Centralized Management (1 reviews)
- Customization (1 reviews)

Cons:
- Chat Functionality (1 reviews)
- Complexity (1 reviews)

### Jira Service Management

Pros:
- Ease of Use (46 reviews)
- Integrations (32 reviews)

Cons:
- Learning Curve (33 reviews)
- Complexity (28 reviews)

---
## Ratings Comparison
| Rating | Eden | Jira Service Management | 
|---|---|---|
  | **Meets Requirements** | 9.3 (63 reviews) | 8.8 (875 reviews) | 
  | **Ease of Use** | 9.5 (65 reviews) | 8.3 (882 reviews) | 
  | **Ease of Setup** | 9.1 (34 reviews) | 8.0 (488 reviews) | 
  | **Ease of Admin** | 9.0 (35 reviews) | 8.0 (367 reviews) | 
  | **Quality of Support** | 9.6 (58 reviews) | 8.4 (758 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.6 (35 reviews) | 8.7 (344 reviews) | 
  | **Product Direction (% positive)** | 8.8 (59 reviews) | 8.7 (840 reviews) | 

---
## Pricing

### Eden

#### Entry-Level Pricing

Plan: Accelerate

Price: $89.00 1 Location Per Month

Key Features:
- $109/month billed monthly

[Browse all 4 editions](https://www.g2.com/products/eden-eden/pricing)

#### Free Trial

Yes

### Jira Service Management

#### Entry-Level Pricing

Plan: Free

Price: 0 /agent/month  

Description: For small teams starting with a service desk. Up to 3 agents for free. 


[Browse all 4 editions](https://www.g2.com/products/jira-service-management/pricing)

#### Free Trial

Yes

---
## Features Comparison By Category

### Help Desk

| Product | Score | Reviews |
|---|---|---|
| **Eden** | N/A | N/A |
| **Jira Service Management** | 8.6/10 | 107 |

#### Ticket and Case Management

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **Ticket creation user experience** | Not enough data | 9.0 (86 reviews) | 
| **Ticket response user experience** | Not enough data | 9.1 (81 reviews) | 
| **Workflow** | Not enough data | 8.9 (87 reviews) | 
| **Response Automation** | Not enough data | 8.9 (81 reviews) | 
| **SLA Management** | Not enough data | 8.8 (85 reviews) | 
| **Attachments/Screencasts** | Not enough data | 8.8 (84 reviews) | 
| **Ticket Collaboration** | Not enough data | 9.2 (81 reviews) | 
| **Customer and Contacts Database** | Not enough data | 8.5 (78 reviews) | 

#### Generative AI

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (55 reviews) | 
| **AI Text Summarization** | Not enough data | 7.9 (54 reviews) | 

#### Agentic AI - Help Desk

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (41 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.5 (40 reviews) | 
| **Proactive Assistance** | Not enough data | 8.3 (40 reviews) | 

#### Communication Channels

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **Customer Portal** | Not enough data | 8.9 (81 reviews) | 
| **Email to Case** | Not enough data | 8.9 (80 reviews) | 
| **Chat/Live Support** | Not enough data | 8.3 (75 reviews) | 
| **Social Integration** | Not enough data | 8.1 (71 reviews) | 
| **Voice** | Not enough data | 7.9 (68 reviews) | 

#### Platform

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **Mobile User Support** | Not enough data | 8.1 (85 reviews) | 
| **Customization ** | Not enough data | 8.4 (87 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.9 (92 reviews) | 
| **Integration** | Not enough data | 8.8 (87 reviews) | 
| **Reporting** | Not enough data | 8.7 (86 reviews) | 
| **Dashboards** | Not enough data | 8.6 (84 reviews) | 

### IT Service Management (ITSM) Tools

| Product | Score | Reviews |
|---|---|---|
| **Eden** | N/A | N/A |
| **Jira Service Management** | 8.7/10 | 206 |

#### Administration

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **Change Management** | Not enough data | 8.9 (166 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.5 (161 reviews) ✓ Verified | 
| **Reports & Analytics** | Not enough data | 8.9 (173 reviews) ✓ Verified | 

#### Service Desk

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **Help Desk** | Not enough data | 8.9 (178 reviews) ✓ Verified | 
| **Incident Reports** | Not enough data | 8.8 (178 reviews) ✓ Verified | 
| **Process Workflow** | Not enough data | 8.8 (181 reviews) ✓ Verified | 

#### Management

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **Reporting** | Not enough data | 9.0 (155 reviews) ✓ Verified | 
| **Administration Console** | Not enough data | 8.9 (147 reviews) ✓ Verified | 
| **Access Management** | Not enough data | 8.7 (149 reviews) ✓ Verified | 
| **Asset Management** | Not enough data | 8.6 (145 reviews) ✓ Verified | 
| **Policy Dictation** | Not enough data | 8.6 (139 reviews) ✓ Verified | 

#### Functionality

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **Ticketing System** | Not enough data | 9.2 (162 reviews) ✓ Verified | 
| **Performance Logging** | Not enough data | 8.8 (151 reviews) | 
| **Alerting** | Not enough data | 8.7 (154 reviews) ✓ Verified | 
| **Automation** | Not enough data | 8.9 (155 reviews) ✓ Verified | 

#### Agentic AI - IT Service Management (ITSM) Tools

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (80 reviews) | 
| **Multi-step Planning** | Not enough data | 8.5 (79 reviews) | 
| **Cross-system Integration** | Not enough data | 8.4 (82 reviews) | 
| **Adaptive Learning** | Not enough data | 8.3 (79 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (80 reviews) | 
| **Proactive Assistance** | Not enough data | 8.1 (80 reviews) | 
| **Decision Making** | Not enough data | 8.3 (81 reviews) | 

### Meeting Room Booking Systems

| Product | Score | Reviews |
|---|---|---|
| **Eden** | 8.9/10 | 16 |
| **Jira Service Management** | N/A | N/A |

#### Booking

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **Calendar Scheduling** | 9.0 (12 reviews) | Not enough data | 
| **Room Booking** | 8.9 (16 reviews) | Not enough data | 
| **Room Information** | 9.1 (16 reviews) | Not enough data | 
| **Desk Booking** | 9.5 (16 reviews) | Not enough data | 

#### Generative AI

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **AI Text-to-Image** | Not enough data | Not enough data | 
| **AI Image-to-Text** | Not enough data | Not enough data | 
| **AI Text-to-Video** | Not enough data | Not enough data | 
| **AI Text-to-3D** | Not enough data | Not enough data | 

#### Agentic AI - Meeting Room Booking Systems

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Platform tools

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **Room Search** | 8.5 (13 reviews) | Not enough data | 
| **Room Usage Insights** | 8.5 (10 reviews) | Not enough data | 
| **Meeting Management** | 9.3 (10 reviews) | Not enough data | 

#### Administration

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **Hardware** | 8.1 (7 reviews) | Not enough data | 
| **Wayfinding** | Not enough data | Not enough data | 
| **Favorite Rooms** | Feature Not Available | Not enough data | 
| **Mobile Booking** | 9.4 (11 reviews) | Not enough data | 

### Visitor Management

| Product | Score | Reviews |
|---|---|---|
| **Eden** | 8.8/10 | 25 |
| **Jira Service Management** | N/A | N/A |

#### Platform Basics

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **Visitor Check-In** | 9.2 (24 reviews) | Not enough data | 
| **Mail Management** | 8.9 (6 reviews) | Not enough data | 
| **Visitor Database** | Not enough data | Not enough data | 
| **Reports & Analytics** | Not enough data | Not enough data | 
| **Blacklist Screenings** | Not enough data | Not enough data | 
| **Badge Issuance** | Not enough data | Not enough data | 
| **Automation** | Not enough data | Not enough data | 

#### Platform Data

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **Automation** | 9.1 (13 reviews) | Not enough data | 
| **Analytics** | 9.0 (14 reviews) | Not enough data | 
| **Visitor Logs** | 9.2 (22 reviews) | Not enough data | 
| **Dashboard** | 8.6 (22 reviews) | Not enough data | 

#### Platform Interoperability

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **Notifications** | 8.1 (18 reviews) | Not enough data | 
| **Hardware** | 8.3 (8 reviews) | Not enough data | 

#### Platform Additional Functionality

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **Integration** | 8.6 (17 reviews) | Not enough data | 

#### Additional Functionality - Visitor Management

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **NDA & Contract Signing** | Not enough data | Not enough data | 
| **Integrations with Relevant Software** | Not enough data | Not enough data | 
| **Hardware Integration** | Not enough data | Not enough data | 
| **Multi-lingual Support** | Not enough data | Not enough data | 

#### Agentic AI - Visitor Management

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **Decision Making** | Not enough data | Not enough data | 

### Incident Management

| Product | Score | Reviews |
|---|---|---|
| **Eden** | N/A | N/A |
| **Jira Service Management** | 8.7/10 | 166 |

#### Monitoring

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **Constant Monitoring** | Not enough data | 8.9 (145 reviews) ✓ Verified | 
| **Timely Alerts** | Not enough data | 9.0 (149 reviews) ✓ Verified | 
| **TIcket Accuracy** | Not enough data | 9.1 (147 reviews) ✓ Verified | 
| **AI Monitoring** | Not enough data | 8.5 (70 reviews) | 

#### Management Tools

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **Ticket Assignment** | Not enough data | 9.1 (150 reviews) ✓ Verified | 
| **Standardization** | Not enough data | 9.0 (148 reviews) ✓ Verified | 
| **Lifecycle Visualization** | Not enough data | 9.0 (136 reviews) ✓ Verified | 

#### Generative AI

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.0 (76 reviews) | 
| **AI Text Summarization** | Not enough data | 8.3 (74 reviews) | 

#### Agentic AI - Incident Management

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.3 (60 reviews) | 
| **Multi-step Planning** | Not enough data | 8.4 (60 reviews) | 
| **Cross-system Integration** | Not enough data | 8.5 (59 reviews) | 
| **Adaptive Learning** | Not enough data | 8.6 (60 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.6 (60 reviews) | 
| **Proactive Assistance** | Not enough data | 8.6 (60 reviews) | 
| **Decision Making** | Not enough data | 8.5 (60 reviews) | 

### Space Management

| Product | Score | Reviews |
|---|---|---|
| **Eden** | 9.3/10 | 24 |
| **Jira Service Management** | N/A | N/A |

#### Facility Booking

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **Desk Booking** | 9.7 (22 reviews) | Not enough data | 
| **Meeting Room Booking** | 9.4 (14 reviews) | Not enough data | 
| **Common Space Booking** | 9.4 (11 reviews) | Not enough data | 
| **Team Booking** | 9.4 (13 reviews) | Not enough data | 
| **Real-Time Availability** | 9.7 (18 reviews) | Not enough data | 

#### Office Maps

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **Interactive Office Maps** | 8.9 (19 reviews) | Not enough data | 
| **Employee Locator** | 9.1 (16 reviews) | Not enough data | 
| **Team Neighborhoods** | 8.8 (14 reviews) | Not enough data | 

#### Workplace Analytics

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **Space Usage** | 9.7 (16 reviews) | Not enough data | 
| **Trends & Preferences** | 9.5 (10 reviews) | Not enough data | 
| **Forecasting** | Feature Not Available | Not enough data | 

#### Generative AI

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **AI Text Summarization** | Not enough data | Not enough data | 

#### Administrative Tools

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **Compacity Planning** | 9.5 (11 reviews) | Not enough data | 
| **Meeting Cancellation Protection** | 9.1 (9 reviews) | Not enough data | 
| **Amenity Labels** | 9.0 (10 reviews) | Not enough data | 

#### Generative AI

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **AI Text-to-Image** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 
| **AI Image-to-Text** | Not enough data | Not enough data | 
| **AI Text-to-3D** | Not enough data | Not enough data | 

#### Agentic AI - Space Management

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 

### Desk Booking

| Product | Score | Reviews |
|---|---|---|
| **Eden** | 9.3/10 | 17 |
| **Jira Service Management** | N/A | N/A |

#### Seating Options

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **Amenities** | 9.2 (10 reviews) | Not enough data | 
| **Automatic Grouping** | 9.5 (7 reviews) | Not enough data | 
| **Predefined Neighborhoods** | 9.4 (11 reviews) | Not enough data | 
| **Recurring Reservations** | 9.2 (13 reviews) | Not enough data | 

#### Tech Stack

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **Moble App Offering** | 9.7 (10 reviews) | Not enough data | 
| **Employee Communications Integrations** | 9.5 (10 reviews) | Not enough data | 
| **Calendar Integrations** | 8.7 (14 reviews) | Not enough data | 
| **SSO Compatible** | 9.1 (13 reviews) | Not enough data | 

#### Generative AI

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **AI Text-to-Image** | Not enough data | Not enough data | 
| **AI Text-to-Speech** | Not enough data | Not enough data | 
| **AI Text-to-3D** | Not enough data | Not enough data | 
| **AI Image-to-Text** | Not enough data | Not enough data | 

### IT Alerting

| Product | Score | Reviews |
|---|---|---|
| **Eden** | N/A | N/A |
| **Jira Service Management** | 8.6/10 | 25 |

#### Generative AI

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **AI Text Generation** | Not enough data | 8.3 (25 reviews) | 

#### Agentic AI - IT Alerting

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.4 (24 reviews) | 
| **Multi-step Planning** | Not enough data | 8.7 (24 reviews) | 
| **Cross-system Integration** | Not enough data | 9.0 (24 reviews) | 
| **Adaptive Learning** | Not enough data | 8.5 (24 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.5 (24 reviews) | 
| **Proactive Assistance** | Not enough data | 8.7 (24 reviews) | 
| **Decision Making** | Not enough data | 8.7 (24 reviews) | 

### Package Tracking

| Product | Score | Reviews |
|---|---|---|
| **Eden** | N/A | N/A |
| **Jira Service Management** | N/A | N/A |

#### Agentic AI - Package Tracking

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Service Desk

| Product | Score | Reviews |
|---|---|---|
| **Eden** | 9.0/10 | 12 |
| **Jira Service Management** | 8.5/10 | 370 |

#### Incident Management

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **Automate Ticket Routing** | 9.4 (6 reviews) | 8.7 (314 reviews) | 
| **Ticket Prioritization** | 9.0 (8 reviews) | 8.8 (316 reviews) | 
| **Ticket Notifications** | 9.4 (9 reviews) | 8.8 (329 reviews) | 
| **Knowledge Base** | Feature Not Available | 8.5 (282 reviews) | 
| **Knowledge Base/Ticket Integration** | Feature Not Available | 8.5 (276 reviews) | 

#### Reporting

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **Dashboards** | 8.5 (8 reviews) | 8.5 (318 reviews) | 
| **Time Tracking** | 8.3 (6 reviews) | 8.4 (302 reviews) | 
| **Surveys** | Feature Not Available | 8.2 (231 reviews) | 

#### Access & Usability

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **Mobile** | 8.6 (6 reviews) | 8.1 (226 reviews) | 
| **Self Service** | 9.3 (10 reviews) | 8.6 (284 reviews) | 
| **Active Directory** | 9.4 (6 reviews) | 8.5 (236 reviews) | 
| **Multi-Channel Access** | Not enough data | 8.4 (232 reviews) | 

#### Agentic AI - Service Desk

| Feature | Eden | Jira Service Management | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | 8.2 (74 reviews) | 
| **Multi-step Planning** | Not enough data | 8.2 (73 reviews) | 
| **Cross-system Integration** | Not enough data | 8.4 (78 reviews) | 
| **Adaptive Learning** | Not enough data | 8.5 (73 reviews) | 
| **Natural Language Interaction** | Not enough data | 8.3 (72 reviews) | 
| **Proactive Assistance** | Not enough data | 8.5 (74 reviews) | 
| **Decision Making** | Not enough data | 8.6 (73 reviews) | 

---
## Categories
**Shared Categories (1):** [Service Desk Software](https://www.g2.com/categories/service-desk)

**Unique to Eden (5):** [Desk Booking Software](https://www.g2.com/categories/desk-booking), [Space Management Software](https://www.g2.com/categories/space-management), [Meeting Room Booking Systems](https://www.g2.com/categories/meeting-room-booking-systems), [Package Tracking Software](https://www.g2.com/categories/package-tracking), [Visitor Management Software](https://www.g2.com/categories/visitor-management)

**Unique to Jira Service Management (4):** [IT Service Management Tools](https://www.g2.com/categories/it-service-management-itsm-tools), [Incident Management Software](https://www.g2.com/categories/incident-management), [IT Alerting Software](https://www.g2.com/categories/it-alerting), [Help Desk Software](https://www.g2.com/categories/help-desk)


---
## Reviewer Demographics

### By Company Size

| Segment | Eden | Jira Service Management | 
|---|---|---|
| **Small-Business** | 15.4% | 19.0% | 
| **Mid-Market** | 64.8% | 42.9% | 
| **Enterprise** | 19.8% | 38.0% | 

### By Industry

#### Eden

- **Computer Software:** 15.4%
- **Information Technology and Services:** 13.2%
- **Outsourcing/Offshoring:** 8.8%
- **Consumer Services:** 8.8%
- **Marketing and Advertising:** 5.5%
- **Financial Services:** 5.5%
- **Internet:** 5.5%
- **Hospitality:** 3.3%
- **Online Media:** 3.3%
- **Commercial Real Estate:** 2.2%
- **Other:** 28.6%

#### Jira Service Management

- **Information Technology and Services:** 30.7%
- **Computer Software:** 16.1%
- **Financial Services:** 5.0%
- **Internet:** 4.4%
- **Telecommunications:** 3.1%
- **Marketing and Advertising:** 2.9%
- **Banking:** 1.8%
- **Retail:** 1.8%
- **Computer & Network Security:** 1.7%
- **Hospital & Health Care:** 1.7%
- **Other:** 30.8%

---
## Alternatives

### Alternatives to Eden

- [Tactic](https://www.g2.com/products/tactic/reviews) — 4.6/5 stars (555 reviews)
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- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1341 reviews)
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- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1904 reviews)

### Alternatives to Jira Service Management

- [Freshservice](https://www.g2.com/products/freshservice/reviews) — 4.6/5 stars (1341 reviews)
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- [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) — 4.5/5 stars (1904 reviews)
- [SolarWinds Service Desk](https://www.g2.com/products/solarwinds-service-desk/reviews) — 4.3/5 stars (786 reviews)
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- [PagerDuty](https://www.g2.com/products/pagerduty/reviews) — 4.5/5 stars (968 reviews)
- [Vivantio](https://www.g2.com/products/vivantio/reviews) — 4.3/5 stars (295 reviews)
- [Spiceworks Cloud Help Desk](https://www.g2.com/products/spiceworks-cloud-help-desk/reviews) — 4.3/5 stars (311 reviews)
- [BMC Helix ITSM](https://www.g2.com/products/bmc-software-bmc-helix-itsm/reviews) — 3.7/5 stars (294 reviews)

---
## Top Discussions

### Eden

No discussions available for this product.

### Jira Service Management

- Title: [What is Jira Service Management used for?](https://www.g2.com/discussions/what-is-jira-service-management-used-for) — 2 comments, 1 upvote
  > **Top comment:** "the tool is basically used for ticketing the IR or the Incident management process"
- Title: [Is Jira a service management tool?](https://www.g2.com/discussions/is-jira-a-service-management-tool) — 2 comments
  > **Top comment:** "Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in..."
- Title: [What does Jira Service Desk do?](https://www.g2.com/discussions/what-does-jira-service-desk-do) — 1 comment
  > **Top comment:** "Connect with various spocs to solve a problem "
- Title: [What are the features of JIRA?](https://www.g2.com/discussions/jira-service-management-what-are-the-features-of-jira) — 1 comment
  > **Top comment:** "Jira Service Management empowers teams with everything they need to get started fast. Check out capabilities for ITSM practices like request, incident,..."
- Title: [Is it possible to download all the attachments in the ticket when we extract any particular ticket?](https://www.g2.com/discussions/is-it-possible-to-download-all-the-attachments-in-the-ticket-when-we-extract-any-particular-ticket) — 1 comment, 1 upvote
  > **Top comment:** "Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake..."

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/eden-eden-vs-jira-service-management)