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Compare Eden and Freshservice 
Featured Products
At a Glance
Market Segments
Mid-Market (64.8% of reviews)
Mid-Market (62.2% of reviews)
Entry-Level Pricing
$89.00 1 Location Per Month
$19.00
Eden
Star Rating
(91)4.7 out of 5
Market Segments
Mid-Market (64.8% of reviews)
Pros & Cons
Entry-Level Pricing
$89.00 1 Location Per Month
Browse all 4 pricing plansFreshservice
Star Rating
(1,311)4.6 out of 5
Market Segments
Mid-Market (62.2% of reviews)
Pros & Cons
Entry-Level Pricing
$19.00
Free Trial is available
Browse all 3 pricing plansSummary
AI Generated Summary
AI-generated. Powered by real user reviews.
- G2 reviewers report that Freshservice excels in overall user satisfaction, boasting a significantly higher G2 Score compared to Eden. Users appreciate its intuitive interface and comprehensive feature set, which streamlines customer support processes effectively.
- According to verified reviews, Freshservice has a robust number of reviews, indicating a strong user base and reliable feedback. In contrast, Eden has fewer reviews, which may limit the insights available for potential buyers.
- Users say that Freshservice's implementation process is quick and user-friendly, with many highlighting the intuitive onboarding wizard that simplifies setup. This contrasts with Eden, where users have not reported as much on the setup experience, leaving some uncertainty about its ease of use.
- Reviewers mention that Freshservice offers versatility beyond IT support, making it beneficial for various departments. Users have noted how it consolidates multiple applications into one platform, enhancing efficiency. Meanwhile, Eden is praised for its visual seating maps, which help users remember preferred desk locations, but it lacks the broader functionality that Freshservice provides.
- Users highlight the quality of support from Freshservice, with many noting responsive assistance and helpful resources. In comparison, while Eden users find the support helpful, the overall feedback suggests that Freshservice may offer a more comprehensive support experience.
- According to recent user feedback, Freshservice's features like ticket notifications and automation tools are particularly well-received, enhancing day-to-day usability. Eden, while appreciated for its office organization capabilities, does not seem to match the depth of features that Freshservice offers for managing support and tickets.
Pricing
Entry-Level Pricing
Freshservice
STARTER
$19.00
For getting started
- Incident Management
- Knowledge Base
- Self Service Portal
Free Trial
Eden
Free Trial is available
Freshservice
Free Trial is available
Ratings
Meets Requirements
9.3
63
8.9
1,170
Ease of Use
9.5
65
9.2
1,173
Ease of Setup
9.1
34
8.8
956
Ease of Admin
9.0
35
9.0
957
Quality of Support
9.6
58
9.0
1,130
Has the product been a good partner in doing business?
9.6
35
9.1
932
Product Direction (% positive)
8.8
59
9.5
1,157
Features by Category
Administration
Not enough data
8.6
320
|
Verified
Not enough data
8.4
344
|
Verified
Not enough data
8.4
372
|
Verified
Service Desk
Not enough data
9.4
402
|
Verified
Not enough data
9.1
375
|
Verified
Not enough data
8.8
368
|
Verified
Management
Not enough data
8.5
311
|
Verified
Not enough data
8.9
317
|
Verified
Not enough data
8.8
281
|
Verified
Not enough data
8.5
285
|
Verified
Not enough data
8.1
228
|
Verified
Functionality
Not enough data
9.4
333
|
Verified
Not enough data
8.7
269
|
Verified
Not enough data
8.7
266
|
Verified
Not enough data
8.8
302
|
Verified
Agentic AI - IT Service Management (ITSM) Tools
Not enough data
7.9
8
Not enough data
6.9
8
Not enough data
7.9
7
Not enough data
7.4
7
Not enough data
7.1
7
Not enough data
8.1
8
Not enough data
8.0
9
Booking
9.0
12
Not enough data
8.9
16
Not enough data
9.1
16
Not enough data
9.5
16
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Meeting Room Booking Systems
Not enough data
Not enough data
Platform tools
8.5
13
Not enough data
8.5
10
Not enough data
9.3
10
Not enough data
Administration
8.1
7
Not enough data
Not enough data
Not enough data
Feature Not Available
Not enough data
9.4
11
Not enough data
Platform Basics
9.2
24
Not enough data
8.9
6
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Data
9.1
13
Not enough data
9.0
14
Not enough data
9.2
22
Not enough data
8.6
22
Not enough data
Platform Interoperability
8.1
18
Not enough data
8.3
8
Not enough data
Platform Additional Functionality
8.6
17
Not enough data
Additional Functionality - Visitor Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Visitor Management
Not enough data
Not enough data
Monitoring
Not enough data
8.3
267
|
Verified
Not enough data
8.6
303
|
Verified
Not enough data
8.8
320
|
Verified
Not enough data
6.1
25
Management Tools
Not enough data
9.1
341
|
Verified
Not enough data
8.9
331
Not enough data
8.5
295
|
Verified
Generative AI
Not enough data
7.8
136
Not enough data
7.8
135
Agentic AI - Incident Management
Not enough data
5.6
6
Not enough data
5.6
6
Not enough data
5.8
6
Not enough data
7.0
5
Not enough data
6.3
5
Not enough data
7.0
5
Not enough data
7.0
5
Asset Inventory
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - IT Asset Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Facility Booking
9.7
22
Not enough data
9.4
14
Not enough data
9.4
11
Not enough data
9.4
13
Not enough data
9.7
18
Not enough data
Office Maps
8.9
19
Not enough data
9.1
16
Not enough data
8.8
14
Not enough data
Workplace Analytics
9.7
16
Not enough data
9.5
10
Not enough data
Feature Not Available
Not enough data
Generative AI
Not enough data
Not enough data
Administrative Tools
9.5
11
Not enough data
9.1
9
Not enough data
9.0
10
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Agentic AI - Space Management
Not enough data
Not enough data
Not enough data
Not enough data
Seating Options
9.2
10
Not enough data
9.5
7
Not enough data
9.4
11
Not enough data
9.2
13
Not enough data
Tech Stack
9.7
10
Not enough data
9.5
10
Not enough data
8.7
14
Not enough data
9.1
13
Not enough data
Generative AI
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Generative AI
Not enough data
7.2
75
Self-Service Experience
Not enough data
8.4
137
Not enough data
8.7
132
Not enough data
7.1
112
Not enough data
7.6
114
Not enough data
8.2
133
Self-Service Platform
Not enough data
8.5
134
Not enough data
8.7
138
Not enough data
7.1
107
Not enough data
8.1
129
Agentic AI - Customer Self-Service
Not enough data
6.0
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.3
5
Not enough data
5.0
5
Not enough data
5.3
5
Generative AI
Not enough data
7.7
70
Agentic AI - IT Alerting
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
7.0
5
Not enough data
Not enough data
Not enough data
7.0
5
Not enough data
7.0
5
Agentic AI - Package Tracking
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Incident Management
9.4
6
9.1
736
9.0
8
8.9
739
9.4
9
9.0
793
Feature Not Available
8.6
729
Feature Not Available
8.6
693
Reporting
8.5
8
8.6
774
8.3
6
8.2
637
Feature Not Available
8.2
616
Access & Usability
8.6
6
8.4
702
9.3
10
8.9
725
9.4
6
8.5
550
Not enough data
8.7
562
Agentic AI - Service Desk
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
7.1
8
Not enough data
6.7
8
Not enough data
6.7
8
Analysis
Not enough data
7.6
175
Platform
Not enough data
8.3
231
Not enough data
8.2
214
Not enough data
8.7
257
Not enough data
8.4
285
Not enough data
8.7
317
Security
Not enough data
7.8
180
Not enough data
7.0
109
Not enough data
7.5
168
Not enough data
8.9
285
Not enough data
8.8
288
Agentic AI - Enterprise IT Management
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Categories
Categories
Shared Categories
Eden and Freshservice are categorized as Service Desk
Unique Categories
Eden is categorized as Desk Booking, Space Management, Meeting Room Booking Systems, Package Tracking, and Visitor Management
Freshservice is categorized as IT Service Management (ITSM) Tools, IT Asset Management, IT Alerting, Incident Management, Enterprise IT Management, Customer Self-Service, and Configuration Management
Reviews
Reviewers' Company Size
Eden
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Freshservice
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Computer Software
15.4%
Information Technology and Services
13.2%
Outsourcing/Offshoring
8.8%
Consumer Services
8.8%
Marketing and Advertising
5.5%
Other
48.4%
Information Technology and Services
19.6%
Computer Software
5.6%
Construction
4.4%
Education Management
3.6%
Hospital & Health Care
3.5%
Other
63.3%
Alternatives
Discussions
Eden has no discussions with answers
How has your experience been with Freshservice support?
12 Comments
DM
I have interacted with them a number of times. Often they respond within the hour. They are always helpful and available to get onto zoom sessions to explain...Read more
Whats the best way to populate our inventory?
3 Comments
PB
Deploying the Freshservice Discovery Agent via GPO did the trick for...Read more
What is Freshservice used for?
3 Comments
JR
<p>IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing...Read more
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