Compare Eclipse AI and Hook 
Featured Products
At a Glance
Market Segments
Mid-Market (48.4% of reviews)
Mid-Market (84.9% of reviews)
Entry-Level Pricing
Free 1 Users Per Month
No pricing available
Eclipse AI
Star Rating
(31)4.6 out of 5
Market Segments
Mid-Market (48.4% of reviews)
Pros & Cons
Not enough data
Entry-Level Pricing
Free 1 Users Per Month
Browse all 3 pricing plansHook
Star Rating
(53)4.7 out of 5
Market Segments
Mid-Market (84.9% of reviews)
Pros & Cons
Entry-Level Pricing
No pricing available
Learn more about HookEclipse AI vs Hook
When assessing the two solutions, reviewers found Hook easier to use, administer, and do business with overall. However, reviewers preferred the ease of set up with Eclipse AI.
- Eclipse AI and Hook both meet the requirements of our reviewers at a comparable rate.
- When comparing quality of ongoing product support, reviewers felt that Eclipse AI is the preferred option.
- For feature updates and roadmaps, our reviewers preferred the direction of Hook over Eclipse AI.
Pricing
Entry-Level Pricing
Eclipse AI
Free
Free
1 Users Per Month
$35 for each additional user
- Connect voice-of-customer
- Analyse data
- AI generated insights
Hook
No pricing availableFree Trial
Eclipse AI
Free Trial is available
Hook
No trial information availableRatings
Meets Requirements
8.6
23
8.6
51
Ease of Use
8.5
23
9.1
51
Ease of Setup
8.9
11
8.6
24
Ease of Admin
9.3
10
9.8
7
Quality of Support
9.7
23
9.6
47
Has the product been a good partner in doing business?
9.7
10
10.0
7
Product Direction (% positive)
9.0
23
9.8
51
Features by Category
Customer Information
Not enough data
8.3
41
Not enough data
8.9
43
Not enough data
8.7
41
Not enough data
7.4
33
Not enough data
8.8
32
Not enough data
9.0
37
Not enough data
6.4
24
Predictions
Not enough data
8.7
40
Not enough data
8.0
34
Not enough data
8.1
32
Not enough data
8.8
29
Platform
Not enough data
8.2
37
Not enough data
8.6
37
Not enough data
8.6
34
Not enough data
8.2
36
Not enough data
8.3
35
Not enough data
8.3
34
Not enough data
9.1
35
Not enough data
9.3
29
Not enough data
9.0
35
Not enough data
8.8
32
Generative AI
Not enough data
6.5
13
Not enough data
6.5
13
Agentic AI - Customer Success
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Product Analytics
Not enough data
9.2
6
Not enough data
8.3
6
Not enough data
9.0
5
Not enough data
Not enough data
Not enough data
9.7
5
Not enough data
8.3
5
Not enough data
9.2
6
Not enough data
8.9
6
Agentic AI - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Behavioral Analytics - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform Infrastructure - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
AI driven optimization - Product Analytics
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Sales Team
Not enough data
7.9
11
Not enough data
5.7
10
Not enough data
6.7
9
Intelligence
Not enough data
8.3
11
Not enough data
4.2
8
Not enough data
5.9
9
Mapping
Not enough data
4.5
7
Not enough data
7.7
8
Agentic AI - Customer Revenue Optimization
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Not enough data
Platform
9.0
12
8.8
19
9.5
13
8.9
19
9.0
14
8.1
13
Predictions
9.4
16
8.9
15
9.2
18
8.8
16
8.3
12
8.9
15
9.1
16
8.7
13
8.9
14
8.8
13
9.0
15
9.0
19
Generative AI
Not enough data
6.3
5
Not enough data
6.7
5
Categories
Categories
Shared Categories
Eclipse AI and Hook are categorized as Proactive Customer Retention
Unique Categories
Eclipse AI has no unique categories
Reviews
Reviewers' Company Size
Eclipse AI
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Hook
Small-Business(50 or fewer emp.)
Mid-Market(51-1000 emp.)
Enterprise(> 1000 emp.)
Small-Business
(50 or fewer emp.)
Mid-Market
(51-1000 emp.)
Enterprise
(> 1000 emp.)
Reviewers' Industry
Building Materials
16.1%
Construction
16.1%
Real Estate
16.1%
Architecture & Planning
6.5%
Retail
6.5%
Other
38.7%
Computer Software
51.9%
Information Technology and Services
25.0%
Market Research
3.8%
Information Services
3.8%
Consulting
1.9%
Other
13.5%
Alternatives
Discussions
Eclipse AI has no discussions with answers
Hook has no discussions with answers
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