# Eclipse AI vs Hook Comparison

| | Eclipse AI | Hook | 
|---|---|---|
| **Star Rating** | 4.6 out of 5 | 4.7 out of 5 | 
| **Total Reviews** | 31 | 53 | 
| **Largest Market Segment** | Mid-Market (48.4% of reviews) | Mid-Market (84.9% of reviews) | 
| **Entry Level Price** | Free 1 Users Per Month | No pricing available | 

---
## Top Pros & Cons

### Eclipse AI

**Not enough data**

### Hook

Pros:
- Visibility (5 reviews)
- Insights (4 reviews)

Cons:
- Note Management (3 reviews)
- Dashboard Issues (2 reviews)

---
## Ratings Comparison
| Rating | Eclipse AI | Hook | 
|---|---|---|
  | **Meets Requirements** | 8.6 (23 reviews) | 8.6 (51 reviews) | 
  | **Ease of Use** | 8.5 (23 reviews) | 9.1 (51 reviews) | 
  | **Ease of Setup** | 8.9 (11 reviews) | 8.6 (24 reviews) | 
  | **Ease of Admin** | 9.3 (10 reviews) | 9.8 (7 reviews) | 
  | **Quality of Support** | 9.7 (23 reviews) | 9.6 (47 reviews) | 
  | **Has the product been a good partner in doing business?** | 9.7 (10 reviews) | 10.0 (7 reviews) | 
  | **Product Direction (% positive)** | 9.0 (23 reviews) | 9.8 (51 reviews) | 

---
## Pricing

### Eclipse AI

#### Entry-Level Pricing

Plan: Free 

Price: Free 1 Users Per Month

Description: $35 for each additional user

Key Features:
- Connect voice-of-customer
- Analyse data
- AI generated insights

[Browse all 3 editions](https://www.g2.com/products/eclipse-ai/pricing)

#### Free Trial

Yes

### Hook

#### Entry-Level Pricing

No pricing available

#### Free Trial

No information available

---
## Features Comparison By Category

### Customer Success

| Product | Score | Reviews |
|---|---|---|
| **Eclipse AI** | N/A | N/A |
| **Hook** | 8.3/10 | 45 |

#### Customer Information

| Feature | Eclipse AI | Hook | 
|---|---|---|
| **Customer Health Scores** | Not enough data | 8.3 (41 reviews) | 
| **Customer Monitoring** | Not enough data | 8.9 (43 reviews) | 
| **Customer Profiles** | Not enough data | 8.7 (41 reviews) | 
| **Playbooks** | Not enough data | 7.4 (33 reviews) | 
| **Customer Segments** | Not enough data | 8.8 (32 reviews) | 
| **Product Engagement** | Not enough data | 9.0 (37 reviews) | 
| **Surveys** | Not enough data | 6.4 (24 reviews) | 

#### Predictions

| Feature | Eclipse AI | Hook | 
|---|---|---|
| **Churn Risk** | Not enough data | 8.7 (40 reviews) | 
| **Upsell Opportunities** | Not enough data | 8.0 (34 reviews) | 
| **Custom Triggers** | Not enough data | 8.1 (32 reviews) | 
| **Machine Learning** | Not enough data | 8.8 (29 reviews) | 

#### Platform

| Feature | Eclipse AI | Hook | 
|---|---|---|
| **Reporting & Dashboards** | Not enough data | 8.2 (37 reviews) | 
| **API & Integrations** | Not enough data | 8.6 (37 reviews) | 
| **Data Import & Export Tools** | Not enough data | 8.6 (34 reviews) | 
| **Workflow Capability** | Not enough data | 8.2 (36 reviews) | 
| **Notifications** | Not enough data | 8.3 (35 reviews) | 
| **Customization** | Not enough data | 8.3 (34 reviews) | 
| **Scalability** | Not enough data | 9.1 (35 reviews) | 
| **Data Security** | Not enough data | 9.3 (29 reviews) | 
| **Performance & Reliability** | Not enough data | 9.0 (35 reviews) | 
| **User, Role, and Access Management** | Not enough data | 8.8 (32 reviews) | 

#### Generative AI

| Feature | Eclipse AI | Hook | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.5 (13 reviews) | 
| **AI Text Summarization** | Not enough data | 6.5 (13 reviews) | 

#### Agentic AI - Customer Success

| Feature | Eclipse AI | Hook | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Multi-step Planning** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

### Product Analytics

| Product | Score | Reviews |
|---|---|---|
| **Eclipse AI** | N/A | N/A |
| **Hook** | 8.9/10 | 6 |

#### Product Analytics

| Feature | Eclipse AI | Hook | 
|---|---|---|
| **Account-Level Analytics** | Not enough data | 9.2 (6 reviews) | 
| **User-Level Analytics** | Not enough data | 8.3 (6 reviews) | 
| **Segmentation** | Not enough data | 9.0 (5 reviews) | 
| **Funnels** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | 9.7 (5 reviews) | 
| **Multi-Product Analytics** | Not enough data | 8.3 (5 reviews) | 
| **User Scoring** | Not enough data | 9.2 (6 reviews) | 
| **Integrations** | Not enough data | 8.9 (6 reviews) | 

#### Agentic AI - Product Analytics

| Feature | Eclipse AI | Hook | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 

#### Behavioral Analytics - Product Analytics

| Feature | Eclipse AI | Hook | 
|---|---|---|
| **Multi-Product Analytics** | Not enough data | Not enough data | 
| **User level Analytics** | Not enough data | Not enough data | 
| **Account level Analytics** | Not enough data | Not enough data | 
| **Segmentation** | Not enough data | Not enough data | 
| **Funnels** | Not enough data | Not enough data | 

#### Platform Infrastructure - Product Analytics

| Feature | Eclipse AI | Hook | 
|---|---|---|
| **Cross System integrations** | Not enough data | Not enough data | 
| **Alerts** | Not enough data | Not enough data | 
| **Integrations** | Not enough data | Not enough data | 

#### AI driven optimization - Product Analytics

| Feature | Eclipse AI | Hook | 
|---|---|---|
| **User scoring** | Not enough data | Not enough data | 
| **Adaptive learning** | Not enough data | Not enough data | 
| **Automated insights** | Not enough data | Not enough data | 
| **Autonomous task execution** | Not enough data | Not enough data | 

### Customer Revenue Optimization

| Product | Score | Reviews |
|---|---|---|
| **Eclipse AI** | N/A | N/A |
| **Hook** | 6.4/10 | 12 |

#### Sales Team

| Feature | Eclipse AI | Hook | 
|---|---|---|
| **Flexible Sales Process** | Not enough data | 7.9 (11 reviews) | 
| **Training Mode** | Not enough data | 5.7 (10 reviews) | 
| **Playbooks** | Not enough data | 6.7 (9 reviews) | 

#### Intelligence

| Feature | Eclipse AI | Hook | 
|---|---|---|
| **Opportunity Identification** | Not enough data | 8.3 (11 reviews) | 
| **Zero-touch Renewals** | Not enough data | 4.2 (8 reviews) | 
| **Smart Content** | Not enough data | 5.9 (9 reviews) | 

#### Mapping

| Feature | Eclipse AI | Hook | 
|---|---|---|
| **Multiple Org Charts** | Not enough data | 4.5 (7 reviews) | 
| **Stakeholder Roles** | Not enough data | 7.7 (8 reviews) | 

#### Agentic AI - Customer Revenue Optimization

| Feature | Eclipse AI | Hook | 
|---|---|---|
| **Autonomous Task Execution** | Not enough data | Not enough data | 
| **Cross-system Integration** | Not enough data | Not enough data | 
| **Adaptive Learning** | Not enough data | Not enough data | 
| **Natural Language Interaction** | Not enough data | Not enough data | 
| **Proactive Assistance** | Not enough data | Not enough data | 
| **Decision Making** | Not enough data | Not enough data | 

### Proactive Customer Retention

| Product | Score | Reviews |
|---|---|---|
| **Eclipse AI** | 9.0/10 | 18 |
| **Hook** | 8.4/10 | 20 |

#### Platform

| Feature | Eclipse AI | Hook | 
|---|---|---|
| **Health Score** | 9.0 (12 reviews) | 8.8 (19 reviews) | 
| **Customer Profiles** | 9.5 (13 reviews) | 8.9 (19 reviews) | 
| **Notifications** | 9.0 (14 reviews) | 8.1 (13 reviews) | 

#### Predictions

| Feature | Eclipse AI | Hook | 
|---|---|---|
| **Service Quality Assurance** | 9.4 (16 reviews) | 8.9 (15 reviews) | 
| **Analytics** | 9.2 (18 reviews) | 8.8 (16 reviews) | 
| **Revenue Impact** | 8.3 (12 reviews) | 8.9 (15 reviews) | 
| **Artificial Intelligence** | 9.1 (16 reviews) | 8.7 (13 reviews) | 
| **Sentiment** | 8.9 (14 reviews) | 8.8 (13 reviews) | 
| **Retention** | 9.0 (15 reviews) | 9.0 (19 reviews) | 

#### Generative AI

| Feature | Eclipse AI | Hook | 
|---|---|---|
| **AI Text Generation** | Not enough data | 6.3 (5 reviews) | 
| **AI Text Summarization** | Not enough data | 6.7 (5 reviews) | 

---
## Categories
**Shared Categories (1):** [Proactive Customer Retention Software](https://www.g2.com/categories/proactive-customer-retention)


**Unique to Hook (3):** [Customer Revenue Optimization (CRO) Software](https://www.g2.com/categories/customer-revenue-optimization), [Customer Success Software](https://www.g2.com/categories/customer-success), [Product Analytics Software](https://www.g2.com/categories/product-analytics)


---
## Reviewer Demographics

### By Company Size

| Segment | Eclipse AI | Hook | 
|---|---|---|
| **Small-Business** | 41.9% | 3.8% | 
| **Mid-Market** | 48.4% | 84.9% | 
| **Enterprise** | 9.7% | 11.3% | 

### By Industry

#### Eclipse AI

- **Building Materials:** 16.1%
- **Construction:** 16.1%
- **Real Estate:** 16.1%
- **Architecture & Planning:** 6.5%
- **Retail:** 6.5%
- **Computer & Network Security:** 3.2%
- **Food Production:** 3.2%
- **Higher Education:** 3.2%
- **Information Technology and Services:** 3.2%
- **International Trade and Development:** 3.2%
- **Other:** 22.6%

#### Hook

- **Computer Software:** 51.9%
- **Information Technology and Services:** 25.0%
- **Market Research:** 3.8%
- **Information Services:** 3.8%
- **Consulting:** 1.9%
- **Telecommunications:** 1.9%
- **Media Production:** 1.9%
- **Legal Services:** 1.9%
- **Internet:** 1.9%
- **Graphic Design:** 1.9%
- **Other:** 3.8%

---
## Alternatives

### Alternatives to Eclipse AI

- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1735 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)
- [EverAfter](https://www.g2.com/products/everafter/reviews) — 4.6/5 stars (162 reviews)
- [Momentum](https://www.g2.com/products/momentum-momentum/reviews) — 4.6/5 stars (103 reviews)
- [Customerscore.io](https://www.g2.com/products/customerscore-io/reviews) — 4.8/5 stars (40 reviews)
- [Ascendo AI](https://www.g2.com/products/ascendo-ai/reviews) — 5.0/5 stars (27 reviews)
- [Solitics](https://www.g2.com/products/solitics/reviews) — 4.6/5 stars (29 reviews)
- [SupportLogic](https://www.g2.com/products/supportlogic/reviews) — 4.7/5 stars (25 reviews)
- [GPTfy:AI for Salesforce](https://www.g2.com/products/gptfy-ai-for-salesforce/reviews) — 4.6/5 stars (23 reviews)

### Alternatives to Hook

- [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) — 4.5/5 stars (1735 reviews)
- [Planhat](https://www.g2.com/products/planhat/reviews) — 4.5/5 stars (926 reviews)
- [ChurnZero](https://www.g2.com/products/churnzero/reviews) — 4.7/5 stars (1594 reviews)
- [Vitally](https://www.g2.com/products/vitally/reviews) — 4.5/5 stars (698 reviews)
- [Catalyst](https://www.g2.com/products/totango-catalyst/reviews) — 4.5/5 stars (660 reviews)
- [Custify](https://www.g2.com/products/custify/reviews) — 4.7/5 stars (501 reviews)
- [Totango](https://www.g2.com/products/totango/reviews) — 4.3/5 stars (1150 reviews)
- [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) — 4.3/5 stars (751 reviews)
- [PostHog](https://www.g2.com/products/posthog/reviews) — 4.5/5 stars (1051 reviews)
- [TeamSupport](https://www.g2.com/products/teamsupport/reviews) — 4.4/5 stars (891 reviews)

---
## Top Discussions

### Eclipse AI

No discussions available for this product.

### Hook

No discussions available for this product.

---
**Source:** [G2.com](https://www.g2.com) | [Comparison Page](https://www.g2.com/compare/eclipse-ai-vs-hook-technology)